Are you ready to help us transform our company with your passion for Generative AI? We're seeking individuals who are passionate about pushing the boundaries of what's possible and eager to explore new ideas and approaches to how we do business.

At LivePerson, we provide conversational AI solutions to some of the biggest brands in the world, delivering meaningful results for better business outcomes. We are passionate about what we do and are committed to building a team that shares our vision.

We believe in creating an environment where our team members can learn, grow and see their ideas come to life. If you have a natural curiosity and actively seek new ways to grow and be challenged, LivePerson could be the perfect place for you.

If you possess a strong background in AI, a passion for innovation, and a desire to be at the forefront of the generative AI revolution in the enterprise sector, we invite you to apply for our open positions. We are actively hiring for roles such as AI Research Scientists, Machine Learning Engineers, Data Scientists, and AI Product Managers.

To learn more about the exciting opportunities at LivePerson and submit your application, please visit our careers page at www.liveperson.com/company/careers. We would love to hear about your experience, projects, and how you envision contributing to our mission.

Join us on this incredible journey, and help us realize our vision to give every person a trusted, personal AI that helps them fulfill life’s most important intentions.

Thank you for considering this opportunity. We eagerly await your application.

Excited yet? Check out a word from our CEO here: A Message from Rob

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview:

Reporting to the Senior Director, Technical and Operational Accounting, we are looking for a Senior Accountant to join our accounting team. You will manage our equity accounting, payroll accounting, and commission accounting functions. You will be instrumental in ensuring the accuracy, compliance, and timely reporting of these key areas.

You will:

Payroll accounting:

• Process and oversee all aspects of payroll, including salaries, benefits, deductions, and tax withholdings.
• Ensure accurate reporting and compliance with federal, state, and local payroll regulations and laws.
• Collaborate with HR to maintain accurate employee records.

Commissions accounting:

• Manage and maintain all commission-related accounting records including Contract Asset, Commission Accrual and Equity related accounts.
• Validate commission earnings and expenses, ensuring accurate and timely calculations and payments.
• Ensure all commission calculations are correct and in accordance with respective plans.
• Collaborate with REV Ops and management teams to address commission-related questions and issues.
• Review and analyze commissions for outliers and trends.

Equity accounting:

• Manage and maintain all equity accounting records, including stock options, restricted stock units, and other equity instruments.
• Coordinate with legal and HR departments to ensure compliance with all relevant regulations and guidelines.
• Collaborate with tax and legal teams to support and facilitate equity transactions.

Financial Closing Functions:

• Meet corporate monthly and quarterly closing deadlines.
• Prepare equity-related journal entries, reconciliations, and financial statements.
• Prepare monthly, quarterly, and annual reports as needed.

Related Functions:

• Assist in the preparation for the overall financial audit.
• Performing ad-hoc analysis in the above areas.
• Assist in the development and maintenance of policies and procedures.
• Assist in other special projects to support the continued growth, integration, and continuous improvement.
• Backup accountants for other business units.

You have:

• Bachelor's degree in Accounting, Finance, or a related field required.
• Minimum 5 years of experience in accounting, with specific experience in equity, payroll, and commission accounting.
• Certified Public Accountant (CPA) designation preferred or a CPA candidate
• Global, software/SaaS company. Public company experience is a plus.
• 3+ years of commission analyst experience.
• 3+ years of payroll accounting experience.
• 2+ years of staff accounting experience.
• 3+ years of experience with a commission automation platform.
• Strong knowledge of GAAP and relevant tax laws and regulations.
• Proficient in accounting software and Microsoft Office suite, especially Excel.
• Be experienced with a Sales Performance Management (SPM) platform.
• Experience using systems such as Salesforce, Zuora, RevPro, and SAP.

The salary range for this role will be between $70,000 to $95,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

Benefits:

• Health: medical, dental, vision and wellbeing.
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services.
• Development: tuition reimbursement, native AI learning.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview:

You will report to our Treasurer, AP & Statutory Accounting Senior Manager. You will work 10:00pm IST - 7:00am IST.

You will:

• Perform an audit review of all expense reports through Concur
• Investigate and resolve issues related to individuals submitting expense reports
• Monitor employee compliance with LivePerson’s T&E policy
• Monitor employee compliance with LivePerson’s corporate AMEX policy
• Complete ad hoc projects, as needed
• Support the Accounts Payable cycle as needed
• Work closely with the Business Systems team to implement system enhancements

You have:

• Bachelor's or College degree in Accounting, Finance or related field
• 5+ years of experience in accounts payable or a related field
• Strong attention to detail and accuracy
• Experience with Concur and SAP is a strong asset
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Excel
• Ability to work US standard working hours

Benefits:

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Native AI learning and Fast track growth opportunities
• Equal opportunity employer

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

You will report to the Director of Revenue, rolling up under the Chief Accounting Officer. You will work 7:00pm IST - 4:00am IST.

You will:

• Support the execution and completion of the global monthly, quarterly and year-end accounting close processes for revenue and preparation of relevant sections of the financial statements in accordance with US GAAP.
• Review revenue contracts, modifications, and terminations to ensure revenue is recorded, following ASC 606 requirements.
• Identify, analyze, and apply technical guidance related to software and SaaS revenue recognition, overseeing accounting policies and memos related to revenue.
• Develop and maintain internal controls to ensure compliance with Sarbanes Oxley 404.
• Be a liaison with external auditors relating to closure of revenue accounting matters and annual audits and quarterly reviews.
• Evaluate processes, and drive system implementation and enhancements including integrations from Salesforce, Zuora, RevPro, and SAP for process improvements.

You have:

• Degree in accounting, active CPA or CA license preferred, but not expressly required
• 3+ years of progressive accounting experience, Big 4 or other public accounting experience required
• Experience with ASC 606 Revenue Recognition, SaaS experience
• Excel skills (formula design, pivot tables, charts)
• Data collection and modeling, what-if scenarios and experience managing large sets of data
• Demonstrated experience to be a real 'systems' thinker with excellent process orientation

Benefits:

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Native AI learning and Fast track growth opportunities
• Equal opportunity employer

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

In this role, you will be working across many internal teams, external partners, and large customers to deliver AI-based agent matching and routing solutions. This is an entirely new capability to the LivePerson platform and includes a mix of modernizing legacy systems and building entirely new features from the ground up.

You will report to the Senior Manager SDE.

You will:

• Design and develop high-volume, low-latency applications for mission-critical systems and deliver high availability and performance.

• Design, build, and deploy Java-based enterprise-level solutions.

• Design REST-based API for backend services.

• Build new and innovative features from initial concept to release. Maintain and support existing applications and services with uptime on par with industry-standard.

• Utilize monitoring tools and logging services to debug and analyze production issues.

• Evaluate open source tools and frameworks and make recommendations of usage when applicable. Development of technical specifications and documentation.

• Coordinate with the data science team to design, build and deploy a machine learning pipeline.

You have:

• 5+ years experience as a strong Java, Python or NodeJS backend systems developer.

• 5+ years experience with complex systems designs with large-scale traffic.

• 5+ years of experience in enterprise systems integration.

• Ability to effectively communicate designs via flowcharts, sequence diagrams, and similar.

• Strong computer science fundamentals, including data structures and algorithms.

• Experience working with data at scale, including Kafka and NoSQL databases.

• Demonstrated ability to self-learn and grow.

Nice to haves:

• 5+ years of experience with Java or Python backend applications.

• 3+ years of experience with cloud-based systems (AWS, GCP, or Azure).

• Experience with database fundamentals (SQL, indexing, etc.).

• Experience with multi-cloud security.

Benefits:

• Health: medical, dental, and vision

• Time away: vacation and holidays

• Development: Native AI learning and Fast track growth opportunities

• Equal opportunity employer

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

In this role, you will be working across many internal teams, external partners, and large customers to deliver AI-based agent matching and routing solutions. This is an entirely new capability to the LivePerson platform and includes a mix of modernizing legacy systems and building entirely new features from the ground up.

You will report to the Senior Manager SDE.

You will:

• Design and develop high-volume, low-latency applications for mission-critical systems and deliver high availability and performance.

• Design, build, and deploy Java-based enterprise-level solutions.

• Design REST-based API for backend services.

• Build new and innovative features from initial concept to release. Maintain and support existing applications and services with uptime on par with industry-standard.

• Utilize monitoring tools and logging services to debug and analyze production issues.

• Evaluate open source tools and frameworks and make recommendations of usage when applicable. Development of technical specifications and documentation.

• Coordinate with the data science team to design, build and deploy a machine learning pipeline.

You have:

• 5+ years experience as a strong Java, Python or NodeJS backend systems developer.

• 5+ years experience with complex systems designs with large-scale traffic.

• 5+ years of experience in enterprise systems integration.

• Ability to effectively communicate designs via flowcharts, sequence diagrams, and similar.

• Strong computer science fundamentals, including data structures and algorithms.

• Experience working with data at scale, including Kafka and NoSQL databases.

• Demonstrated ability to self-learn and grow.

Nice to haves:

• 5+ years of experience with Java or Python backend applications.

• 3+ years of experience with cloud-based systems (AWS, GCP, or Azure).

• Experience with database fundamentals (SQL, indexing, etc.).

• Experience with multi-cloud security.

Benefits:

• Health: medical, dental, and vision

• Time away: vacation and holidays

• Development: Native AI learning and Fast track growth opportunities

• Equal opportunity employer

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Reporting to the Associate Director, Business Systems, you work with our billing, collections and revenue team as systems administrator for Zuora Billing and Revenue.

You will:

• Be a project manager, conceptualizing, planning, executing tests, training users and documenting training materials.
• Manage month-end close and daily requests for Zuora Billing and Revenue.
• Work as systems administrator within business systems team to assist business teams (billing and revenue) to get issues resolved.
• Partner closely with Internal Audit and external auditors with any requests for systems controls.
• Create process flow documentation and assistance with user training.
• Use technological solutions and analyze both business and technical demands from a company perspective.

You have:

• 5+ years of increasing responsibility in terms of any applicable professional experience with Zuora Billing and Revenue.
• Bachelor's degree in business administration or IT or equivalent degree.
• Salesforce, SAP and other general ledger experience is a plus.
• Demonstrated experience with system development life cycle, the dynamic of application development, and IT practices and methods.

The salary range for this role will be between $110,000 - $140,000. Final compensation will be determined by a variety of factors, including your location, and your experience, education, and certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. The compensation package also includes the following benefits, which may be updated from time to time:

Benefits:

• Health: medical, dental, vision and wellbeing.
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services.
• Development: tuition reimbursement, native AI learning.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and new ideas. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview:

We are looking for an experienced Cloud Security Architect to join our team. You will define cloud security standards, develop security policies, and implement security guardrails across our global multi-cloud infrastructure. We ask that you have a background in security architecture and design, and hands-on experience in cloud computing platforms such as AWS, Azure, or Google Cloud. The Cloud Security Architect will work with the development, DevOps and the other Security teams to ensure that our cloud-based systems and applications are secure, reliable, resilient and compliant.

You will report to the Principal Security Architect

You will:

• Define and develop cloud security standards for our cloud infrastructure, including AWS, Azure, and Google Cloud Platform.
• Develop and implement security policies and procedures to ensure that our cloud systems and applications are secure and compliant with industry standards.
• Work with the development and operations teams to identify and fix security vulnerabilities in our cloud infrastructure.
• Conduct security assessments and risk analyses to identify potential security threats and risks to our on-prem, hybrid and cloud-based systems and applications.
• Develop and implement security guard rails across our cloud infrastructure to ensure that security policies are enforced.
• Provide guidance to the development and operations teams on cloud security best practices and aid on any security-related issues (infrastructure, application, database, etc).
• Stay up-to-date with the latest security threats, vulnerabilities, and industry best practices to ensure that our cloud-based systems and applications are secure.

You have:

• Bachelor's degree in Computer Science or a related field.
• 8+ years of Security experience
• 4+ years of experience as a Cloud Security Architect, Cloud Security Engineer, or in a similar role.
• Strong understanding of cloud computing technologies and security best practices.
• In depth knowledge of AWS, Azure, and Google Cloud Platform security services, capabilities and tools.Experience with cloud infrastructure and application security risk assessments, vulnerability` management, and incident response.
• Familiarity with compliance frameworks such as HIPAA, PCI DSS, and SOC 2.
• An understanding of cloud computing technologies, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
• Knowledge of security frameworks such as ISO 27001, NIST Cybersecurity Framework, and CIS Controls.In-depth experience with the security capabilities for cloud platforms like Microsoft Azure, Amazon Web Services, and Google Cloud Platform.
• Certifications such as Certified Cloud Security Professional (CCSP), Certified Information Systems Security Professional (CISSP), or Certified Cloud Architect (CCA).

The salary range for this role will be between $170,000 to $195,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

Benefits:

• Health: medical, dental, vision and wellbeing.
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services.
• Development: tuition reimbursement, native AI learning.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believes decisions powered by data are the norm. You care about the well-being of others and yourself.

Overview:

LivePerson is looking for talented CloudOps Manager to take our Cloud Operations to the next level. The ideal candidate has a strong engineering background, excellent communication skills, and the ability to hire, mentor, train, motivate, retain, and lead new team members.

You will:

• Lead the Cloud Operations and Virtualization team, responsible for GCP cloud operations, virtualization systems (VMware + OpenStack), image management, VM provision automation, and various other platform solutions the company relies on.
• Lead the troubleshooting of complex incidents in production environments.
• Manage and oversee the cloud infrastructure, ensuring high levels of availability and performance.
• Collaborates with the Security team to ensure infrastructure embraces and applies necessary security strategy.
• Drive the development and engagement of employees through professional development programs, tasks of increasing complexity, projects, and engagements.
• Provide direction on emerging technologies to be incorporated into infrastructure products and services to deliver the overall IT strategy successfully.
• Introduces innovative, differentiating infrastructure capabilities that enhance our overall competitive capabilities and employee productivity.
• Help drive cloud-first initiatives with best-of-breed industry providers such as GCP, AWS, and Azure.
• Identifies and requests changes that impact the enterprise; understands the change management process, risk assessments, and risk mitigation for each change; plans, briefs, and implements the change.

You have:

• Bachelor’s degree in Computer Science, Computer Engineering, or related technical discipline, or in place of a 4-year degree, equivalent engineering work experience in a CloudOps, DevOps, or similar role.
• 6+ years of experience in a DevOps or CloudOps role with 2+ years of management experience.
• Strong experience in one of the major public cloud providers (GCP, AWS, or Azure, with GCP being preferred).
• Strong leadership skills and a desire to mentor junior talent.
• Strong troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients, team members, and stakeholders.
• Cloud certifications in GCP, AWS, or Azure are preferred.
• ITIL certification is preferred.

Benefits:

• Health: medical, dental, and vision
• Development: Native AI learning

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision without ego. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere around the globe.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.state, and local law.

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview:

We are looking for an experienced IT Manager to oversee Information Technology Help Desk functions at LivePerson.You are very knowledgeable with IT management practices and system administration systems. You would have a solid technical background while able to manage and motivate people. You are experienced in creating and implementing IT policies and systems to meet our organization goals.

You will report to the Director - Global Technology

About your team

Your team is a blend between LivePerson Full-time Employees and an Enterprise IT staff of contractors. You are comfortable managing people who work remotely. You will be the face of desk-side IT and be firm on creating scalable solutions (not one-off favors). You’re responsible for keeping our staff enabled with the latest technology and push the organization to modernize our environment.

Currently, there are 2 environments in our organization: Mac and Windows (listed in order of size).

Your sister teams will assist you in your mission. The teams range from management of important infrastructure and systems, internal development resources, and client platform engineering capabilities. Each team has their own scope of work, but you will work with them in partnership.

You will take on a technical team that is responsible for 5 main areas

• Provide supreme support for our leaders. You would be the primary focal point for working with our executives and ensuring they’re supported for events
• Work on special projects (unplanned, but important projects) with our Enterprise IT, Strategic IT, and security teams.
• Help your team complete projects on-time and within budget - projects range from integrating IT ecosystems of recent acquisitions, standardizing on software vendors, re-think endpoint management, and moving towards a cloud-centric ecosystem.
• Be the escalation point for our enterprise IT team when they need help.
• Define end-user IT policies across the organization.

Who you are

You will shine of they can demonstrate the following values:

• You lead with empathy - you trust your team to be the technical experts and they help shape your opinion on the right path to take. You obsess over how to better allow them to be more engaging without needing you to dive into every conversation and decision.
• You’re never satisfied with the status quo - Sure, things might go swimmingly now, but how can we improve? If you’re always obsessing over how to improve things (even marginally) you’ll shine in this role.
• You are process focused without being bureaucratic - processes help us do things more at scale, but they can also slow us down drastically when we don’t account for exceptions. You’re able to work within the process, but know how to break the rules when needed.
• You have a weird but loving relationship with documentation - documentation helps proliferate our knowledge across the entire team. You should get excited about crafting documentation that will be evergreen.
• Clean hands are idle hands - You enjoy diving into details and understanding how things work on a button click level. You’re not just being actively involved, but you enjoy it.

You will:

• Define and enforce the processes you put into place. The policies should accommodate special needs, but defined to achieve consistent results.
• Ensure IT systems and people are functioning within the limits of budget, time and specifications of the company.
• Create and establish IT policies following our overall IT strategy. This strategy is typically guided within the IT organization and validated by upper management.
• Analyze our requirements of all departments to determine their technology needs. Each department has their own contextual needs and wants, our policies should be flexible to accommodate the majority (not all) of use cases.
• Identify the need for upgrades, configurations or new systems and secure budget with upper management to address these needs.
• Control costs by establishing relationships with external IT equipment and software vendors, project costs based on hiring plans, and ensure we don’t have any shadow costs related to our IT operations.
• Manage an outsourced help desk team. The team follows processes strictly based on a few known recurring user stories. You are comfortable with assessing performance and coaching the outsourced team to better fulfill their responsibilities. Occasionally, the outsource team will run into an odd request and will need your team’s help in understanding how to deal with this problem.
• Be the main contact for high sensitivity issues involving sensitive information, legal requests, and support security related events.
• Active guide to train us on using existing tools and minimize new tool acquisition.
• You will report status on projects managed by your team to your leadership and provide recurring reporting on the performance of the outsourced help desk team.
• Work with our security team to patch critical vulnerabilities and help secure our environment from known threats to our infrastructure, applications, network and endpoints.

You have:

• 8+ years of proven experience in an IT leadership role
• Deep Knowledge of Google Admin, OKTA, JAMF, and Intune
• Good experience with Enterprise Security Protocols
• Experience with GCP or AWS cloud environments
• Experience in analysis, implementation and evaluation of IT systems and their specifications
• Bachelor's Degree in any discipline

The salary range for this role will be between $100,000 to $125,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

Benefits:

• Health: medical, dental, vision and wellbeing.
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services.
• Development: tuition reimbursement, native AI learning.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believes decisions powered by data are the norm. You care about the well-being of others and yourself.

Overview:

This is an exciting opportunity to join LivePerson as a DevOps/SRE tech lead and help build the discipline as part of a new Service organization. We're looking for passionate engineer to empower product developers to build and optimize running services in the cloud (AWS, Azure, or Google Cloud). We need senior individual contributor that have strong experience around DevOps, observability, deployments, and automation. The right candidate will also have a history of automating operations for distributed systems, databases, and/or networks on bare metal and a proven track record moving those to the cloud.

You will:

• Design and develop E2E Monitoring system used by the entire LivePerson Engineering community
• Building E2E at scale to support 400K runs per day with in multiple GCP regions
• Experience with building infrastructure as a code, preferably Terraform
• Experience working with Jenkins on the Cloud
• Design and build the entire Synthetic Monitoring End2End which include Data sources like MySql, Elasticsearch, hosting back-end and Front-end, Cloudrun, Kubernetes,docker CI/CD pipelines for the entire engineering team
• Design and build self service pipeline for the engineering teams
• Be part of a team which incorporates all aspects of software engineering aspects: Back-end & Front-end, Automation and CloudOps.
• Provide top notch E2E monitoring solution to strategic accounts
• Track and reduce toil (manual, repetitive work) through automation
• Design, develop, and drive troubleshooting & mitigation tools as part of driving self healing agenda across the company
• Partner closely with leaders across LivePerson to drive a culture of operational excellence by providing data driven insights as well as design, write, and deliver solutions for all developers to utilize.

You have:

• Proficiency with a programming language like Python or NodeJS and with shell scripting- Must
• 4 years of experience in a DevOps discipline - Must
• 2 years of experience as a DevOps tech lead / Senior DevOps - Must
• You have strong software development skills and can work cross-functionally with senior SDEs as peers - Must
• You have 4+ years of experience running services in public cloud platforms such as AWS, Azure, or Google Cloud- Must
• Expert level knowledge of CI/CD tooling, monitoring e.g. Jenkins - Must
• Experimentation, and a proven track record delivering solutions in one or more of these areas.
• Bachelor's degree or equivalent practical experience.

Benefits:

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Native AI learning
• Additional: Food Vouchers, monthly phone and internet allowance.

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision without ego. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere around the globe.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believes decisions powered by data are the norm. You care about the well-being of others and yourself.

Overview:

This is an exciting opportunity to join LivePerson as a DevOps/SRE tech lead and help build the discipline as part of a new Service organization. We're looking for passionate engineer to empower product developers to build and optimize running services in the cloud (AWS, Azure, or Google Cloud). We need senior individual contributor that have strong experience around DevOps, observability, deployments, and automation. The right candidate will also have a history of automating operations for distributed systems, databases, and/or networks on bare metal and a proven track record moving those to the cloud.

You will:

• Design and develop E2E Monitoring system used by the entire LivePerson Engineering community
• Building E2E at scale to support 400K runs per day with in multiple GCP regions
• Experience with building infrastructure as a code, preferably Terraform
• Experience working with Jenkins on the Cloud
• Design and build the entire Synthetic Monitoring End2End which include Data sources like MySql, Elasticsearch, hosting back-end and Front-end, Cloudrun, Kubernetes,docker CI/CD pipelines for the entire engineering team
• Design and build self service pipeline for the engineering teams
• Be part of a team which incorporates all aspects of software engineering aspects: Back-end & Front-end, Automation and CloudOps.
• Provide top notch E2E monitoring solution to strategic accounts
• Track and reduce toil (manual, repetitive work) through automation
• Design, develop, and drive troubleshooting & mitigation tools as part of driving self healing agenda across the company
• Partner closely with leaders across LivePerson to drive a culture of operational excellence by providing data driven insights as well as design, write, and deliver solutions for all developers to utilize.

You have:

• Proficiency with a programming language like Python or NodeJS and with shell scripting- Must
• 4 years of experience in a DevOps discipline - Must
• 2 years of experience as a DevOps tech lead / Senior DevOps - Must
• You have strong software development skills and can work cross-functionally with senior SDEs as peers - Must
• You have 4+ years of experience running services in public cloud platforms such as AWS, Azure, or Google Cloud- Must
• Expert level knowledge of CI/CD tooling, monitoring e.g. Jenkins - Must
• Experimentation, and a proven track record delivering solutions in one or more of these areas.
• Bachelor's degree or equivalent practical experience.

Benefits:

• Health: medical, dental, and vision
• Development: Native AI learning

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision without ego. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere around the globe.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believes decisions powered by data are the norm. You care about the well-being of others and yourself.

Overview:

The product you’ll work on is an internally built onboarding, offboarding, and process automation tool. The tool focuses on automating back office processes, surfacing critical information to employees, and is the one-stop-shop to find everything and everyone at LivePerson.

You will:

• Work collaboratively in a cross-functional team to develop both microservices and production-grade applications.
• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
• Implement REST-based backend services
• Implement interactive web applications
• Debug production issues and help maintain existing code
• Development of technical specifications and documentation

You have:

• 3+ years of experience with server-side frameworks such as NodeJs - MUST
• 3+ years of experience with modern client-side JavaScript frameworks, such as React - advantage
• Experience maintaining and deploying highly-available, fault-tolerant systems at scale
• Experience with relational databases such as MySQL
• Experience with GCP
• Knowledge of Kubernetes/Docker
• Experience working with AppEngine
• Experience building CI pipelines, debugging and troubleshooting existing ones
• Experience working with Rest APIs
• Experience working with GitLab, Jira and Confluence
• An understanding of Apollo, GraphQL and WebSockets (socket.io)
• Excellent communication skills, both written and verbal in English
• Experience in TypeScript

Desirable experience with:

• UI/UX design and considerations
• Test planning and execution
• Experience in unit testing, integration testing, and automated testing (For example: Jest)
• Working with LLMs / OpenAI / Google

Benefits:

• Health: medical, dental, and vision
• Development: Native AI learning

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision without ego. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere around the globe.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

As the SecOps Engineer I, you will report to the SecOps Manager.

• System security engineering or information security engineering.
• Develop both internal and external systems.
• Operating system security for all platforms.
• Network security, networking technologies, and network monitoring tools.

You will:

• Architect, engineer, implement, monitor and document security measures - Protecting LivePerson computer systems, networks and information.
• Identify and define system security requirements that are inline with industry and compliance standards.
• Design computer security architecture and develop detailed cyber security controls both on-premise and in multiple cloud tenants.
• Work with teams to identify security issues in cloud systems.
• Prepare and document standard operating procedures and protocols
• Configure and troubleshoot security infrastructure devices
• Develop technical solutions to help reduce security vulnerabilities and automate repeatable tasks.
• Be an escalation point and technical subject matter expert for Security Analysts and any third-party security providers.
• Be responsible for all areas involving IT and operations infrastructure to ensure performance and data confidentiality, integrity and availability.
• Document, monitor and report on different security related processes to ensure system and data integrity, security and availability.

You have:

• Hands-on experience with multi-cloud service environments.
• Hands-on experience with Networking, Elastic, OKTA, IDM, AD, JAMF and Windows, Linux, MacOS Operating systems.
• Experience responding to security incidents and log analysis.
• At least 3 years experience in IT / System teams in a SAAS /Cloud company.
• Experience establishing procedures, reports, Service level agreements and escalations.
• Knowledge of Python / Go (big advantage)
• Valid CompTia CySA+ Certificate

Other Requirements:

• Support during US hours - On-call duty

Benefits:

• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America.

Belonging at LivePerson:

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

As the SecOps Engineer I, you will report to the SecOps Manager.

• System security engineering or information security engineering.
• Develop both internal and external systems.
• Operating system security for all platforms.
• Network security, networking technologies, and network monitoring tools.

You will:

• Architect, engineer, implement, monitor and document security measures - Protecting LivePerson computer systems, networks and information.
• Identify and define system security requirements that are inline with industry and compliance standards.
• Design computer security architecture and develop detailed cyber security controls both on-premise and in multiple cloud tenants.
• Work with teams to identify security issues in cloud systems.
• Prepare and document standard operating procedures and protocols
• Configure and troubleshoot security infrastructure devices
• Develop technical solutions to help reduce security vulnerabilities and automate repeatable tasks.
• Be an escalation point and technical subject matter expert for Security Analysts and any third-party security providers.
• Be responsible for all areas involving IT and operations infrastructure to ensure performance and data confidentiality, integrity and availability.
• Document, monitor and report on different security related processes to ensure system and data integrity, security and availability.

You have:

• Hands-on experience with multi-cloud service environments.
• Hands-on experience with Networking, Elastic, OKTA, IDM, AD, JAMF and Windows, Linux, MacOS Operating systems.
• Experience responding to security incidents and log analysis.
• At least 3 years experience in IT / System teams in a SAAS /Cloud company.
• Experience establishing procedures, reports, Service level agreements and escalations.
• Knowledge of Python / Go (big advantage)
• Valid CompTia CySA+ Certificate

Benefits:

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Native AI learning
• Additional: Food Vouchers, monthly phone and internet allowance.

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America.

Belonging at LivePerson:

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

As the Lead/Senior Database Engineer and Cloud Migration Specialist, you will have a dual role, responsible for leading a team of database engineers supporting multiple database technologies and leading cloud migration projects into Google Cloud Platform (GCP). You will play a critical part in shaping the database strategy, implementing automation, introducing DevOps principles to streamline database management, and ensuring successful cloud migrations into GCP.

You will:

• Database Technology Leadership:
• Lead and mentor a team of database engineers responsible for multiple database technologies.
• Collaborate with cross-functional teams to align database solutions with organizational goals.
• Evaluate, recommend, and implement new database technologies as needed.
• Database Management and Performance:
• Monitor and optimize the performance and availability of databases across various technologies.
• Implement and maintain database security and access controls.
• Troubleshoot and resolve database-related incidents in a timely manner.
• Automation and DevOps:
• Drive automation initiatives to streamline database provisioning, deployment, and maintenance.
• Champion DevOps principles and best practices within the database engineering team.
• Continuously improve database infrastructure through automation.
• On-Call Support and Incident Management:
• Participate in the on-call rotation and provide 24/7 support for critical database incidents.
• Act as an escalation point for complex incidents, ensuring swift resolution.
• Identify root causes of incidents and implement preventive measures.
• Cloud Migration Leadership:
• Lead cloud migration projects into Google Cloud Platform (GCP).
• Develop migration strategies and plans in collaboration with cloud architects and cross-functional teams.
• Ensure successful execution of migration projects, including data migration and application refactoring.
• GCP Expertise:
• Demonstrate a deep understanding of GCP services, features, and best practices.
• Work closely with cloud architects to design and implement scalable, reliable, and cost-effective solutions in GCP.
• Provide guidance to the team on GCP-specific tools and services.
• Risk Management and Compliance:
• Identify and mitigate risks associated with cloud migrations, including data security, compliance, and performance.
• Ensure that migrations adhere to industry standards and compliance requirements.
• Implement monitoring and auditing processes to maintain a secure and compliant GCP environment.

You have:

• Minimum of 10 years of experience as a database engineer with expertise in at least three of the following database technologies: Cassandra, Couchbase, Elasticsearch, MySQL, Kafka, Redis, Vertica - MUST
• Proven experience leading and mentoring a team of database engineers (as a Tech lead, Senior Database engineer etc) - MUST
• Strong knowledge of database administration, performance tuning, and security best practices.
• Proficiency in scripting and automation tools (e.g., Python, Shell) - MUST
• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes) is a plus.
• Proven experience leading cloud migration projects into public cloud preferably Google Cloud Platform (GCP).
• Familiarity with cloud migration tools and methodologies.
• Excellent project management and leadership skills.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Proactive problem-solving skills and attention to detail in SLA monitoring and management.

Benefits

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Native AI learning and Fast track growth opportunities
• Equal opportunity employer

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson:

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

As the Lead/Senior Database Engineer and Cloud Migration Specialist, you will have a dual role, responsible for leading a team of database engineers supporting multiple database technologies and leading cloud migration projects into Google Cloud Platform (GCP). You will play a critical part in shaping the database strategy, implementing automation, introducing DevOps principles to streamline database management, and ensuring successful cloud migrations into GCP.

You will:

• Database Technology Leadership:
• Lead and mentor a team of database engineers responsible for multiple database technologies.
• Collaborate with cross-functional teams to align database solutions with organizational goals.
• Evaluate, recommend, and implement new database technologies as needed.
• Database Management and Performance:
• Monitor and optimize the performance and availability of databases across various technologies.
• Implement and maintain database security and access controls.
• Troubleshoot and resolve database-related incidents in a timely manner.
• Automation and DevOps:
• Drive automation initiatives to streamline database provisioning, deployment, and maintenance.
• Champion DevOps principles and best practices within the database engineering team.
• Continuously improve database infrastructure through automation.
• On-Call Support and Incident Management:
• Participate in the on-call rotation and provide 24/7 support for critical database incidents.
• Act as an escalation point for complex incidents, ensuring swift resolution.
• Identify root causes of incidents and implement preventive measures.
• Cloud Migration Leadership:
• Lead cloud migration projects into Google Cloud Platform (GCP).
• Develop migration strategies and plans in collaboration with cloud architects and cross-functional teams.
• Ensure successful execution of migration projects, including data migration and application refactoring.
• GCP Expertise:
• Demonstrate a deep understanding of GCP services, features, and best practices.
• Work closely with cloud architects to design and implement scalable, reliable, and cost-effective solutions in GCP.
• Provide guidance to the team on GCP-specific tools and services.
• Risk Management and Compliance:
• Identify and mitigate risks associated with cloud migrations, including data security, compliance, and performance.
• Ensure that migrations adhere to industry standards and compliance requirements.
• Implement monitoring and auditing processes to maintain a secure and compliant GCP environment.

You have:

• Minimum of 10 years of experience as a database engineer with expertise in at least three of the following database technologies: Cassandra, Couchbase, Elasticsearch, MySQL, Kafka, Redis, Vertica - MUST
• Proven experience leading and mentoring a team of database engineers (as a Tech lead, Senior Database engineer etc) - MUST
• Strong knowledge of database administration, performance tuning, and security best practices.
• Proficiency in scripting and automation tools (e.g., Python, Shell) - MUST
• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes) is a plus.
• Proven experience leading cloud migration projects into public cloud preferably Google Cloud Platform (GCP).
• Familiarity with cloud migration tools and methodologies.
• Excellent project management and leadership skills.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Proactive problem-solving skills and attention to detail in SLA monitoring and management.

Benefits

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Native AI learning and Fast track growth opportunities
• Equal opportunity employer

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson:

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believes decisions powered by data are the norm. You care about the well-being of others and yourself.

Overview:

You will be part of a global team and responsible for all aspects of software engineering: Back-end & Front-end, Automation and CloudOps. You will be providing expert-level knowledge while taking an active part in the team’s sprints & initiatives. The team’s target is to ensure service availability is best in class - we aim to provide full business observability which includes a Synthetic Monitoring platform that serves the entire LivePerson’s engineering community, operational teams and strategic customers.

Team Technology & Programming Stack:

• Google Cloud Platform - Kubernetes, docker, GCF, PubSub and more
• Java (Spring boot) , NodeJS, Vue.JS
• AWS - S3 and Relational/NoSQL
• Big data technologies - Hadoop, Impala , ElasticSearch and Prometheus
• Websockets and API’s based services

You will:

• Design reviews for all key/complex designs and lead in research and development end2end GCP-based components (including Front-end and Back-end)
• Drive technical backlog creation and lead roadmap for technical components owned by the team
• Build and maintain a cutting edge Realtime Observability Monitoring Synthetic system which is resilient and scalable.
• Build and create Real Time automatic troubleshooting analysis tools based on Elasticsearch, Prometheus , Google PubSub, data flow, kafka and GCF.
• Partner closely with leaders across LivePerson to drive a culture of operational excellence by providing data driven insights as well as design, write, and deliver solutions for all developers to utilize.

You have:

• Bachelor’s degree in Computer Science/Computer Engineering field. - Must
• At least 5 years of experience as a Software Engineer - Must
• Proven experience with VueJS or NodeJS - Must
• Experience in one of the following cloud providers: AWS, GCP, Azure
• At least 3 years of experience as a front-end developer - Must
• At least 2 years of hands-on experience with Kubernetes
• Experience with Websockets - Advantage
• Experience with Hadoop and NoSQL DB’s - Advantage

Benefits:

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Native AI learning
• Additional: Food Vouchers, monthly phone and internet allowance.

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision without ego. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere around the globe.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believes decisions powered by data are the norm. You care about the well-being of others and yourself.

Overview:

You will be part of a global team and responsible for all aspects of software engineering: Back-end & Front-end, Automation and CloudOps. You will be providing expert-level knowledge while taking an active part in the team’s sprints & initiatives. The team’s target is to ensure service availability is best in class - we aim to provide full business observability which includes a Synthetic Monitoring platform that serves the entire LivePerson’s engineering community, operational teams and strategic customers.

Team Technology & Programming Stack:

• Google Cloud Platform - Kubernetes, docker, GCF, PubSub and more
• Java (Spring boot) , NodeJS, Vue.JS
• AWS - S3 and Relational/NoSQL
• Big data technologies - Hadoop, Impala , ElasticSearch and Prometheus
• Websockets and API’s based services

You will:

• Design reviews for all key/complex designs and lead in research and development end2end GCP-based components (including Front-end and Back-end)
• Drive technical backlog creation and lead roadmap for technical components owned by the team
• Build and maintain a cutting edge Realtime Observability Monitoring Synthetic system which is resilient and scalable.
• Build and create Real Time automatic troubleshooting analysis tools based on Elasticsearch, Prometheus , Google PubSub, data flow, kafka and GCF.
• Partner closely with leaders across LivePerson to drive a culture of operational excellence by providing data driven insights as well as design, write, and deliver solutions for all developers to utilize.

You have:

• Bachelor’s degree in Computer Science/Computer Engineering field. - Must
• At least 5 years of experience as a Software Engineer - Must
• Proven experience with VueJS or NodeJS - Must
• Experience in one of the following cloud providers: AWS, GCP, Azure
• At least 3 years of experience as a front-end developer - Must
• At least 2 years of hands-on experience with Kubernetes
• Experience with Websockets - Advantage
• Experience with Hadoop and NoSQL DB’s - Advantage

Benefits:

• Health: medical, dental, and vision
• Development: Native AI learning

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision without ego. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere around the globe.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview:

You will join a global service desk team that is responsible for deskside support for the entire global organization. Our team members are dispersed across the entire globe and this will be a primarily remote position (occasional project-related travel will be expected).

You’ll join the IT Help Desk Organization. The team is embedded within a larger Global Technologies Organization that builds internal automation products, managing off-the-shelf tool deployments, and IT-related engineering efforts. Within the IT Help Desk organization, you’ll be engaged with your sister teams to accomplish larger level goals.

You will report to the Service Desk Manager.

You will:

On a daily basis, you’ll work in our ticketing system and performing the following tasks:

• Customer Support: Provide prompt technical support to internal users. You’ll ensure that their technical issues are resolved promptly and within our service level goals.
• Problem Solving: Diagnose, troubleshoot, and resolve hardware and software issues, including laptops and related peripherals.
• Documentation: You’ll maintain accurate and detailed records of user requests, issues, and resolutions in the help desk ticketing system (ServiceNow). You’ll also write documentation about how to resolve new types of issues.
• Software Access and Updates: Assist with the installation, configuration, and updates of software applications, operating systems, and drivers.
• User Training: Educate users on basic IT functions, software usage, and best practices to enhance their productivity.
• Inventory Management: Maintain an organized inventory of hardware and software assets, assisting with procurement and asset tracking.
• Collaboration: Collaborate with your teammates and more senior specialists to lead tickets and projects towards completion
• Continuous Learning: Stay up-to-date with the latest technologies and trends in IT to enhance your knowledge.
• Automation: Identify opportunities for automation in our IT processes and work with our internal development team to implement new solutions to grow our operations via APIs, custom integrations, and workflow automation tools. Identify opportunities for automation in our IT processes and work with our internal development team to implement new solutions to grow our operations via APIs, custom integrations, and workflow automation tools.

You have:

• 1-2 years of IT Specialist experience
• Cursory knowledge or certifications in Google Admin, OKTA, JAMF Pro, JAMF Radar, and Intune
• Good experience with Enterprise Security Protocols
• Understanding of AWS cloud environments
• Excellent ability to differentiate between user intent vs. user requests
• Documentation of work, solutions, and knowledge articles to proliferate knowledge across a geographically dispersed team.
• Experience working in IT platforms like JAMF Pro, JAMF Radar, Active Directory, Okta, Intune, AWS, Google Workspace,
• Experience working with Windows and Mac ecosystems (primarily Mac)
• Knowledge of networking such as patching ports, VPN, DHCP, DNS, and TCP/IP.
• Train on technical procedures and train non-technical users, including Microsoft Office, Google Workspace, Windows, Mac.
• Experience troubleshooting technical issues

The salary range for this role will be between $60,000 to $70,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

Benefits

• Health: medical, dental, vision and wellbeing.
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services.
• Development: tuition reimbursement, native AI learning.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better results.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. This means spotting opportunities, solving ambiguities and seeking solutions to challenges that make things better.

Overview:

About the team

You'll join a global service desk team that is responsible for deskside support for the entire global organization. Our team members are dispersed across the entire globe and this will be a remote position (occasional project-related travel will be expected).

You’ll join the IT Help Desk Organization. The team is embedded within a larger Global Technologies Organization that builds internal automation products, managing off-the-shelf tool deployments, and IT-related engineering efforts. Within the IT Help Desk organization, you’ll be engaged with your sister teams to accomplish larger level goals.

You will report to the IT Manager - Service Desk

You will:

• Consult on automation and self-service solutions for the entire LivePerson organization.
• Primary contact for technical support issues related to networking, desktop, hardware, and software.
• Set up and technologically orienting new users based in our offices.
• Provide weekly status reports for major projects, individual tasks, and contribute to team meetings.
• Experience working in IT platforms like JAMF Pro, JAMF Radar, Active Directory, Okta, Intune, AWS, Google Workspace,
• Help with the planning and implementation for the build-out of new office space and future infrastructural improvements.
• Be an escalation point for junior IT Specialists and raise the performance bar across the team through coaching and educating junior people.
• Identify opportunities for automation in our IT processes and work with our internal development team to implement new solutions to scale our operations via APIs, custom integrations, and workflow automation tools.

You have:

• 2-4 years of IT Specialist experience
• Strong knowledge or certifications in Google Admin, OKTA, JAMF Pro, JAMF Radar, Citrix, and Intune
• Good experience with Enterprise Security Protocols
• Experience working in AWS cloud environments
• Excellent ability to differentiate between user intent vs. user requests.
• Diligent documentation of work, solutions, and knowledge articles to proliferate knowledge across a geographically dispersed team.
• Experience working in IT platforms like JAMF Pro, JAMF Radar, Active Directory, Okta, Intune, AWS, Google Workspace,
• Experience with working with Windows and Mac ecosystems (primarily Mac)
• Knowledge of networking such as patching ports, VPN, DHCP, DNS, and TCP/IP.
• Convey technical procedures and train non-technical users, including Microsoft Office, Google Workspace, Windows, Mac.
• Experience with troubleshooting technical issues

The salary range for this role will be between $70,000 to $85,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

Benefits:

• Health: medical, dental, vision and wellbeing.
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services.
• Development: tuition reimbursement, native AI learning.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

We are seeking a skilled and experienced Vertica Database Engineer to join our dynamic team. As a Vertica Database Engineer, you will play a crucial role in maintaining and optimizing our Vertica database systems. Your expertise in Vertica architecture, data management, and performance tuning will be essential in ensuring the reliability and efficiency of our database infrastructure. If you have a deep understanding of Vertica internals and a passion for troubleshooting and improving database performance, we'd like to hear from you.

You will:

• Database Monitoring and Health:

Monitor the performance and health of Vertica databases using appropriate tools.

Proactively identify and resolve performance bottlenecks and issues.

Monitor system resource utilization and adjust configurations as needed.

• Maintenance and Upgrades:

Perform regular maintenance tasks such as database backups, recovery, and data purging.

Apply Vertica software updates, patches, and security fixes as necessary.

Plan and execute database schema changes and upgrades with minimal downtime.

• Security and Access Control:

Implement and manage database security measures, including access control, user privileges, and encryption.

Ensure compliance with security policies and regulations (e.g., GDPR, HIPAA).

• Troubleshooting and Issue Resolution:

Respond to and resolve database-related incidents and outages promptly.

Investigate and troubleshoot database performance issues and provide solutions.

• High Availability and Disaster Recovery:

Implement and maintain high availability solutions, such as failover and replication.

Develop and maintain disaster recovery plans and perform regular testing.

• Code Reviews and Application Support:

Collaborate with application teams to review code and ensure database best practices are followed.

Provide guidance and assistance to application developers for efficient database interactions.

• Cloud Migration:

Plan and execute the migration of Vertica databases to cloud platforms, ensuring data integrity and minimal disruption.

Optimize database performance in a cloud environment.

• Performance Tuning:

Analyze database performance metrics and optimize configurations and queries.

Work with application teams to fine-tune queries and improve overall system performance.

• Automation and Scripting:

Develop and maintain scripts for routine tasks and automate repetitive processes.

Implement monitoring and alerting systems for proactive issue detection.

• Documentation:

Maintain comprehensive documentation of database configurations, changes, and procedures.

Document troubleshooting and resolution processes for future reference

You have:

- Strong working knowledge of Vertica database architecture, including column orientation, compression, projections, segmentations, partitions, high availability, and security.

- Understanding of Vertica architecture and the ability to migrate, install, configure, and manage Vertica systems.

- Proficiency in managing Vertica backup, recovery, and restore operations.

- Demonstrated in-depth knowledge of database internals and data structures.

- Strong debugging skills to investigate and optimize query performance.

- Node management, cluster management, and workload management.

- Experience in migrating data across multiple platforms.

- Troubleshooting Vertica database server and cluster issues.

- Proficiency in troubleshooting Unix/Linux system logs and resolving OS/DB-level issues.

- Ability to understand TCP/kernel parameters and their impact on Vertica settings.

- Providing performance tuning and assisting in business process integration with various data sources.

- Performing proactive and reactive performance analysis, monitoring, troubleshooting, and root-cause analysis of Vertica database-related issues to support critical day-to-day business operations.

- Experience in Vertica installation, cluster upgrades, database upgrades, and OS patch level upgrades.

- Proficiency in Unix, Shell Scripting, and Python Scripting.

**Good to Have:**

- Experience in Vertica EON Mode.

- Hands-on experience with Cloud technologies like AWS, GCP, etc.

- Familiarity with Big Data Hadoop and emerging BI technologies.

- Experience in Linux System Administration.

- Strong team player with a self-learning attitude who can excel under pressure.

**Education and Experience Required:**

- A minimum of 5 years of experience in Vertica database administration.

If you are a highly motivated and skilled Vertica Database Engineer with a passion for optimizing database performance and ensuring data reliability, we encourage you to apply. Join our team and help us maintain a robust and efficient database infrastructure that supports our critical business operations.

Benefits

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Native AI learning and Fast track growth opportunities
• Equal opportunity employer

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson:

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

We are looking for a motivated Mid-Level DevOps Database Engineer with 3-4 years of experience to play a key role in the design, implementation, and management of our database systems within a cloud environment. Your expertise in DevOps practices, cloud technologies, automation tools like Ansible and Terraform, and proficiency in Python programming will contribute to the stability, scalability, and efficiency of our database infrastructure

You will:

• Collaborate with teams to gather and understand database requirements, contributing insights for architectural decisions.
• Assist in designing, implementing, and maintaining database systems on cloud platforms, focusing on optimizing Google Cloud Platform services.
• Develop automation scripts and infrastructure-as-code solutions using Ansible, Terraform, and Python to provision, configure, and manage database instances and clusters.
• Participate in version control processes to manage infrastructure code and configurations effectively.
• Assist in monitoring and optimizing database performance, addressing potential bottlenecks and issues.
• Contribute to the establishment of backup, recovery, and disaster recovery strategies for data integrity and availability.
• Collaborate with security teams to implement data protection and compliance measures within the database environment.
• Assist in troubleshooting and resolving database-related incidents, working alongside team members to analyze root causes.
• Stay informed about industry trends, emerging technologies, and best practices in DevOps, databases, cloud computing, and Python programming.
• Participate in rotational on-call support to ensure 24/7 coverage for critical database systems.

You have:

• Mid-Level DevOps Database Engineer (Cloud, Ansible, Terraform, Python) - 3-4 Years Experience - MUST
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 4+ years of practical experience as a DevOps Engineer or Database Engineer with a focus on cloud technologies.
• Proficiency in Google Cloud Platform (GCP) services, with hands-on experience in Google Cloud SQL, Google Kubernetes Engine, and Google Compute Engine.
• Familiarity with infrastructure-as-code practices and tools, including Ansible and Terraform.
• Basic programming skills in Python for automation, scripting, and basic tool development.
• Fundamental understanding of database management systems, including exposure to database design, implementation, and optimization.
• Familiarity with continuous integration and continuous delivery (CI/CD) concepts.
• Strong analytical skills and ability to troubleshoot technical issues.
• Effective communication and collaboration skills, comfortable in cross-functional teams.

Benefits

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Native AI learning and Fast track growth opportunities
• Equal opportunity employer

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson:

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believes decisions powered by data are the norm. You care about the well-being of others and yourself.

Overview:

The LivePerson SRE team is looking for talented Virtualization Engineers to join our Virtualization team. We are looking to provide product and engineering teams with a world-class IaaS platform

You will report to the Director, DevOps.

You will:

• Be responsible for the implementation, maintenance, monitoring, and support of all VMWare and OpenStack infrastructure globally.
• Perform lifecycle management and capacity planning for virtualization platforms.
• Identify migration requirements from old to new equipment, including equipment cascades where applicable.
• Maintain golden image pipelines and OS patching procedures for Linux and Windows systems.
• Employ DevOps principles and tools to automate processes.
• Recommend and implement virtualization platform best practices.
• Recommend and implement strategies to improve server efficiency.
• Participate in 24x7 on-call support rotation.

You have:

• Bachelor’s degree in Computer Science, Computer Engineering, or related technical discipline, or in place of a 4-year degree, equivalent engineering work experience.
• 3+ years of experience in a Virtualization Engineer, Cloud Operations, or DevOps role.
• 3+ years of experience with VMware or OpenStack.
• 2+ years of experience in one or more scripting languages.
• Must have excellent written and verbal communication skills.
• Experience managing infrastructure in a hybrid cloud (on-prem & public cloud) is preferred.
• Experience with Python or Ansible is preferred.
• Experience with Google Cloud Platform is preferred.
• Experience with any major public cloud is a plus.

Benefits:

• Health: medical, dental, and vision
• Development: Native AI learning

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision without ego. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere around the globe.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

The team has an important role in large-scale onboarding and ensuring to provide error-free services to enterprise/marketplace customers. You will be at the heart of our product, deploying innovative features for thousands of users who work with our products on a daily basis.

We are currently seeking an Android Engineer I to join our team of experts and drive the development of new and exciting new capabilities needed by the next generation of agents in the contact center. The work includes plenty of innovation while working over an architecture that manages millions of conversations per month.

You will:

• Work on a cutting-edge app that will be used by millions of consumers
• Work collaboratively in a cross-functional team (PM, UX, engineering, science) team to transform user stories into prototypes & production code
• Thoughtfully apply UI design principles & best practices for Android
• Building an app with best engineering practices
• Be globally minded & inclusive - we are a global team and value the diverse contributions of others.

You have:

• Bachelors in Computer Science / Engineering or equivalent professional experience.
• Strong coding skills & ability to perform in a dynamic, agile & entrepreneurial environment
• 2+ years building complex Android applications using Kotlin or Java
• Good knowledge and understanding of client-side architecture
• Experience with designing APIs and working with RESTful, Websocket, SSE and long polling
• Experience with multi-threaded programming
• Experience with MVC/MVVM
• Experience in React Native/Flutter/NativeScript is a plus

Benefits:

• Time away: Vacation, public holidays and care days.
• Financial: Pension, deferred pension and ESPP.
• Family: Parental leave.
• Development: Tuition reimbursement, Native AI Learning
• Additional: Exclusive perks and discounts

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

The team has an important role in large-scale onboarding and ensuring to provide error-free services to enterprise/marketplace customers. You will be at the heart of our product, deploying innovative features for thousands of users who work with our products on a daily basis.

We are currently seeking an Devops Engineer III to join our team of experts and drive the development of new and exciting new capabilities needed by the next generation of agents in the contact center. The work includes plenty of innovation while working over an architecture that manages millions of conversations per month.

You will:

• Develop CI&CD and automation infrastructure while demonstrating outstanding programming practices.
• Looking at the overall system quality perspective, understand the system architecture and components.
• Collaborate with software engineers, product experts and customer success to identify problems and come up with solutions.

You have:

• B.Sc in Computer Science or equivalent.
• At least 8 years of experience as a software or DevOps engineer using - GIt, Jenkins, Artifactory tools.
• Experience with scripting and programming language (JavaScript, Java) on Linux environment.
• Experience with backend and frontend development (NodeJS, Vue) - Advantage.
• Proficient with Docker and Kubernetes implementing as part of CI/CD pipelines
• Cloud providers experience such AWS or GCP is a must.
• Working with large micro-services oriented systems
• Working in a global organization with geographically distributed product and technology locations
• Understanding of agile development methodology (Scrum)

Benefits:

• Time away: Vacation, public holidays and care days.
• Financial: Pension, deferred pension and ESPP.
• Family: Parental leave.
• Development: Tuition reimbursement, Native AI Learning
• Additional: Exclusive perks and discounts

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

The Social Experiences Team maintains the end-to-end experience on the Conversational Cloud for social networks like Facebook, Instagram, and Twitter. The mission is to build a highly integrated, innovative, and focused social experience for brands across all social channels.

You will:

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high availability and performance
• Implement REST-based backend services
• Debug production issues and help maintain existing code
• Development of technical specifications and documentation
• Participate in on-call rotations

You have:

• Solid understanding of Data Structures and Algorithm Design
• 3 + years of programming skills in JavaScript/TypeScript (NodeJs)
• Strong knowledge of Databases, and Kubernetes
• Experience in building REST APIs
• Experience in maintaining high-quality, high-load SaaS services
• Knowledge of UI Development as a plus
• Knowledge of Kafka as a plus

Benefits:

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Native AI learning
• Additional: Food Vouchers, monthly phone and internet allowance.

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

The Social Experiences Team maintains the end-to-end experience on the Conversational Cloud for social networks like Facebook, Instagram, and Twitter. The mission is to build a highly integrated, innovative, and focused social experience for brands across all social channels.

You will:

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high availability and performance
• Implement REST-based backend services
• Debug production issues and help maintain existing code
• Development of technical specifications and documentation
• Participate in on-call rotations

You have:

• Solid understanding of Data Structures and Algorithm Design
• 3 + years of programming skills in JavaScript/TypeScript (NodeJs)
• Strong knowledge of Databases, and Kubernetes
• Experience in building REST APIs
• Experience in maintaining high-quality, high-load SaaS services
• Knowledge of UI Development as a plus
• Knowledge of Kafka as a plus

Benefits:

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Native AI learning
• Additional: Food Vouchers, monthly phone and internet allowance.

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

We are currently seeking an experienced fullstack/front end developer to join our team of experts and drive the development of new and exciting new capabilities needed by the next generation of agents in the contact center. The work includes plenty of innovation while working over an architecture that manages millions of conversations per month.

You will:

• Participate in the development of complex, cross-team features as a solution owner.
• Take part in defining the frontend software design & overall architecture of the solution.
• Work closely with UX teams and Product Management to define and build the optimal user experience for our customers.
• Keep an eye on industry standards and best practices, and promote those within the team.
• Work across the tech stack while leaning towards frontend development.

You have:

• 4+ years of experience in developing Web applications, including native JavaScript, HTML, CSS.
• Experience developing enterprise-level single-page applications using Vue.js, Angular, or React (We work in Vue.js).
• Proficient in working with frontend platforms shared across multiple teams, a high advantage for prior experience working in frontend core/platform/infrastructure teams.
• Strong UX and CSS expertise and a comprehensive understanding of frameworks and architectural principles. A focus on delivering exceptional user experiences and a deep knowledge of CSS frameworks will be considered a valuable asset.
• Highly organized and methodological.
• Has a can-do attitude and ability to see the bigger picture involving business aspects as well as operational excellence.
• High proficiency in English.

Benefits:

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Native AI learning
• Additional: Food Vouchers, monthly phone and internet allowance.

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson:

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview

We seek a motivated and collaborative, full-stack intern developer with a natural passion for creatively solving customer pain points by building innovative solutions.

You will:

• Work collaboratively in a cross-functional team to develop both prototypes and production-grade applications.
• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
• Implement REST-based backend services
• Implement interactive web applications
• Use public cloud technologies, databases - NoSQL DB's.
• Debug production issues and help maintain existing code
• Development of technical specifications and documentation
• Participate in on-call rotations

You have:

• Studying Computer Science or a related field
• Experience with Java or JavaScript(Node.Js)
• Experience with Data Structures and Algorithm Design
• Familiar with any Databases like (SQL, NoSQL) like MySQL, Cassandra
• Understanding REST APIs
• Experience with Git, Jenkins, and other Development tools
• Advantage if you have knowledge or experience in developing Web applications, including native JavaScript, HTML, CSS.

Benefits:

• Health: medical, dental, and vision

• Time away: 28 vacation days

• Development: Native AI learning

• Additional: Food Vouchers.

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

Our engineering teams make some of the most significant decisions and at scale. Do you want to be part of the next stage of innovation and growth? As a Software Developer - you will be part of a Messaging Engine team and play a vital role in development and maintenance of the company core messaging platform. We are a globally distributed business unit spread across EMEA and the Americas.

You will:

• Improve and optimize existing functionality of the messaging platform.
• Implement new features using Java and Spring.
• Assist in migrating the service to cloud-native solutions.
• Use the latest technologies to solve unique problems for our customers at scale.
• Work and collaborate with great engineers with experience in varieties of fields.
• Maintain >99.999% uptime of mission-critical messaging service.
• Contribute to the team’s on-call rotation and improve rapid-response coverage.

You have:

• 3+ years of backend development.
• Solid understanding and knowledge of Java, concepts of multithreading, OO concepts and design patterns, etc.
• Experience with GCP - advantage.
• Experience building REST APIs, preferably with Java.
• Experience with websocket - advantage.
• Experience with mission-critical distributed microservices architecture.
• Willingness to own all stages of development process: from design and implementation to deployment and maintenance
• Ability to work quickly while maintaining strong attention to detail and accuracy
• Deal well with ambiguous/undefined problems
• Ability to effectively articulate and drive technical solutions to various challenges
• Strong communication and organizational skills
• Being a team player
• Experience with globally distributed teams in multiple time zones is a plus.

Benefits:

• Time away: Vacation, public holidays and care days.
• Financial: Pension, deferred pension and ESPP.
• Family: Parental leave.
• Development: Tuition reimbursement, Native AI Learning
• Additional: Exclusive perks and discounts

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

The Messaging Assist team owns the Controller Bot service and the Messaging SDK. The Controller Bot sends automated messages to conversations. For example, a consumer might receive a welcome message once a conversation is started. The Controller Bot is built on top of the Messaging Platform SDK used to facilitate agent and consumer interactions on LivePerson's Messaging Platform from Node.js and web applications.

You will:

Your technical knowledge allows you to build new features and maintain the platform's stability.

• You will produce and inspire high-quality, well-tested code that is easy to read and maintain.
• You help us to split our monolithic Controller Bot application into smaller services and shift it to the Google Cloud Platform (GCP).
• You will contribute to the team’s on-call rotation and focus on production readiness.
• You will work in a distributed team with a joint product backlog.

You have:

We are looking for smart, self-motivated software developers to join our team. Good testing expertise and the ability to work with distributed systems is essential for this role.

• You should have at least five (5) years of experience building distributed JavaScript applications.
• You should have work experience with Kubernetes and Docker.
• Deeper knowledge of Google Cloud and experience with TypeScript are beneficial.
• Good communication skills (English language) to facilitate clear and effective communication with colleagues

Benefits:

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Native AI learning
• Additional: Food Vouchers, monthly phone and internet allowance.

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

You will:

• Build the platform that serves the real time monitoring needs of our customers
• Design and develop high-volume, low-latency applications for important systems and delivering high-availability and performance
• Design complex high performance backend services using Java
• Develop technical specifications and documentation
• Debug production issues and help maintain existing code
• Participate in on-call rotations

You have:

• Bachelor's degree in Computer Science or a related field
• At least 5+ years of software development experience
• Strong programming skills in Java
• Experience with MultiThreading / Async programming / Performance challenges
• Experience working with public cloud platforms like AWS / GCP
• Expert-level knowledge of Databases (SQL, NoSQL) like Cassandra, MySQL
• Experience in Kubernetes
• Experience with Git, Jenkins, and other Development tools
• Experience debugging/testing applications
• Experience building RESTful microservices
• Familiar with basic Devops tasks for deploying applications in dev/test environments

Benefits:

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Native AI learning
• Additional: Food Vouchers, monthly phone and internet allowance.

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson:

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

The Messaging Assist team owns the Controller Bot service and the Messaging SDK. The Controller Bot sends automated messages to conversations. For example, a consumer might receive a welcome message once a conversation is started. The Controller Bot is built on top of the Messaging Platform SDK used to facilitate agent and consumer interactions on LivePerson's Messaging Platform from Node.js and web applications.

You will:

Your technical knowledge allows you to build new features and maintain the platform's stability.

• You will produce and inspire high-quality, well-tested code that is easy to read and maintain.
• You help us to split our monolithic Controller Bot application into smaller services and shift it to the Google Cloud Platform (GCP).
• You will contribute to the team’s on-call rotation and focus on production readiness.
• You will work in a distributed team with a joint product backlog.

You have:

We are looking for smart, self-motivated software developers to join our team. Good testing expertise and the ability to work with distributed systems is essential for this role.

• You should have at least three (3) years of experience building distributed JavaScript applications.
• You should have work experience with Kubernetes and Docker.
• Deeper knowledge of Google Cloud and experience with TypeScript are beneficial.
• Good communication skills (English language) to facilitate clear and effective communication with colleagues

Benefits:

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Native AI learning
• Additional: Food Vouchers, monthly phone and internet allowance.

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

You will work directly with the customer-facing application. As a Software Developer, you will build components of the LivePerson Voice product with a focus on stability and innovation. You will add new features, creating new APIs, and working to delight our customers.

You will:

• Design and implement business software and underlying APIs.

• Work with Product Management to create delightful user experiences.

• Create platform-independent code that can be run on multi-browser, multi-OS environments.

• Play an important role in all architecture, coding, testing, and deployment decisions.

• Produce engineering specifications, delivery estimates and implement solutions based on product requirements.

• Provide technical documentation for the solutions that you implement.

• Collaborate with peers on specifications, code reviews, and testing.

• Write unit and automated end-to-end tests to improve code quality and maximize code coverage for new and existing features.

• Meet KPIs for the engineering team and be responsible for them weekly.

• Communicate with customers and partners to provide business value and engineering value to the problems at hand.

• Participate in daily standups, sprint planning sessions, grooming sessions, and retrospectives.

You have:

• 3+ years of experience writing code with TypeScript, Javascript, Node.js, Java or equivalent frameworks.

• Experience building applications using databases like MySQL, NoSQL, CouchBase, MongoDB, Redis.

• Experience with data aggregation models for multiple data sources.

• Experience building Enterprise class Multi-tenant SaaS application platform

• Experience working with Google Cloud Platform, AWS, or Microsoft Azure.

• Experience with frameworks like Jest, Mocha, or Nock.

• Experience instrumenting code for gathering production performance metrics.

• Experience with Agile development methodology.

• You have worked on building Enterprise grade software products.

• Willingness to interact with customers directly.

• Experience being able to come up with solutions, including collaborating with 3rd party engineering teams.

Benefits:

• Health: medical, dental, and vision

• Time away: 28 vacation days

• Development: Native AI learning

• Additional: Food Vouchers, monthly phone and internet allowance.

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson:

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

The successful candidate has an opportunity to join a high-performing team in a fast-paced and driven organization.

You will:

• Research and analyze intent models & transcripts to achieve containment, conversion, and other KPIs for LivePerson customers.
• Understand LivePerson’s product and capabilities to advise stakeholders on how to improve their AI and UX, with emphasis on NLU & Generative AI solutions.
• Test and optimize LLM prompts for brands and identify prompts that can be scaled across the Conversation Design team and our design system.
• Uncover insights that drive effective, engaging, and easy-to-use AI experiences.
• Evangelize your learnings and findings across a global team.
• Work with our analytics and product teams by providing feedback from brands you work with.
• Assist and evangelize optimization best practice standards, tools, and processes.
• Collaborate with project managers, CSMs, conversation designers, and bot developers to execute on bot implementation and improvement.
• Demonstrate effective verbal and written communication to internal & external stakeholders.

You have:

• 3+ yrs experience working with conversational AI or contact centers, presenting to stakeholders at various levels.
• 3+ years analyzing user experience or contact center metrics to determine areas for improvement.
• 3+ years experience working with NLU/NLP technologies.
• Excellent written and verbal communication/presentation skills.
• Experience performing and presenting data-driven analysis and working with disparate data sources to reach conclusions.
• Prior experience working within AI design and/or development teams preferred.
• Prior contact center and/or customer service experience is a plus.
• Prior experience in chatbot building, conversation design, AI, or UX optimization is a plus.
• Prior experience with LLMs and Generative AI tools in Conversational AI applications is a plus.
• Prior experience using Power BI, Google Data Studio or similar reporting tools is a plus.

The salary range for this role will be between $65,000 to $85,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

Benefits:

• • Health: medical, mental, dental, and vision
  • Time away: vacation, dependent care, holidays, wellness days, and more
  • Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
  • Family: parental leave, maternity support, fertility services
  • Development: tuition reimbursement, native AI learning
  • Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview:

The LiveEngage FrontEnd Group is responsible for all the user interfaces and overall frontend architecture of the LP products. We are building cutting-edge web applications, with highly experienced front-end teams, using advanced JS frameworks and native JS. Our web architecture supports outstanding scale and is built to provide the best-performing real-time web experience

You will report to the Senior Manager-SDE

You will:

• Lead complex designs in a highly scalable web application
• Lead technical agenda across multiple frontend teams
• Work closely with other architects and R&D leads on advanced business epics
• Lead our Front end agenda in the open-source projects and IP
• Help grow the frontend technical leadership

You have:

• 3+ years of experience with modern client-side JavaScript frameworks, such Vue or React - MUST
• Experience with a server-side frameworks/language, Node.js, Java Springboot, or Python - Nice to have
• Experience with data visualization
• Experience with JS frameworks: backbone, marionette, require.js is a plus
• Expert understanding of core front-end web technologies
• Experience in cloud / SaaS companies is a plus
• Deep knowledge and experience in JS design patterns

Benefits:

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Native AI learning and Fast track growth opportunities
• Equal opportunity employer

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview:

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

You will report to the Senior Software Development Manager.

You will:

• Expand our workflow system with new tasks analysing speech and messaging conversations
• Break down complex requirements and transform them into clean modular designs.
• Lead in the design and implementation of significant portions of the product and serve as a senior member of a high-performing software development team.
• Build scalable, fault-tolerant microservices that work with large datasets.
• Collaborate with a geographically distributed team.
• Work in an Agile environment while releasing code frequently to production.
• Work with data scientists and business analysts
• Help to create reliable, scalable, high performance and uptime (99.999%) software solutions deployed in a public cloud environment using the latest software, automations and testing tools available.
• Advocate and implement automated testing strategies in all developed code and help to ensure code quality and consistency for your team.

You have:

• 3+ years of experience who loves building scalable platforms.
• Solid understanding of Data Structures, Algorithm Design, Design Patterns
• Experience with the Java ecosystem and the Spring framework.
• Knowledge of Databases (SQL, NoSQL, Columnar) like MongoDB, Elasticsearch, PostgreSQL etc
• Experience developing cloud software services and an understanding of design for scalability, performance, and reliability
• Experience with microservices using containers and Kubernetes.
• Strong OO design and knowledge of distributed systems architectures.
• Analyze algorithms and design efficient solutions, ability to solve problems with ingenuity.
• Strong communications skills.
• BS in Computer Science, Engineering or related field- must
• Experience with messaging systems, e.g. JMS, Pulsar, Kinesis- advantage

The salary range for this role will be between $110,000 to $130,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

Benefits:

• Health: medical, dental, vision and wellbeing.
• Time away: 15 days PTO, Public holidays as well 5 care days and 10 sick days.
• Financial: ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services.
• Development: tuition reimbursement, native AI learning.
• Additional: Health Service Navigator, Counseling Services & resources to help you and your family maintain overall good health and wellness

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

You will:

• Design and develop high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
• Design complex high performance backend services using Java
• Develop technical specifications and documentation
• Debug production issues and help maintain existing code
• Participate in on-call rotations

You have:

• 5+ years of programming skills in Java
• 2+ years of experience integrating with third-party APIs
• 2+ years of experience debugging/testing distributed microservice applications
• Knowledge of technologies such as Kafka, Redis and NoSql
• 2+ years building RESTful microservices
• 3+ years of experience with Git
• Experience in Kubernetes is a plus
• Experience in GCP is a plus

The salary range for this role will be between $[ ] to $[ ]. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

Benefits:

• Health: medical, dental, vision and wellbeing.
• Time away: 15 days PTO, Public holidays as well 5 care days and 10 sick days.
• Financial: ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services.
• Development: tuition reimbursement, native AI learning.
• Additional: Health Service Navigator, Counseling Services & resources to help you and your family maintain overall good health and wellness

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

In this role, you will be a highly contributing member of a core engineering team working to build the products. We are looking for a SDET to develop and execute exploratory and automated tests to ensure product quality. The responsibilities include understanding system requirements, designing and implementing tests and in some cases debugging and defining corrective actions. This also includes creating a test framework and/or integrating with other test frameworks. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.)

As a Software QA Engineer, you will help with validation of our core CTI feature set and its integration with various Phone Systems and CRMs. You will design and develop end-to-end data validation, cross browser testing, performance testing, and testing automation of complex and high-volume business processes and solutions. You will also coordinate with Business users and collaborate with Development Engineers on a regular basis to improve the quality of the product. You will have experience with some or all of our tech stack (Javascript, Node.js, Typescript, Angular, NoSQL, Docker, K8S, GCP, Electron), common automation tools (Protractor, Selenium), and performance/load testing methodologies using highly scalable tools (Gatling, Erlang, etc.)

You will report to the Senior Manager - QA

You will:

• Extensive knowledge and experience with functional, performance, integration and smoke testing work with developers and stakeholders to understand requirements and create clear cut test plans
• Design and develop complex automation scripts using Selenium
• Plan and monitor execution of test cases and report/triage/track defects, define severity and priority for each defect;
• Develop test cases using Jira or other tools Experience on API testing Collaborating with software engineer/developers to resolve defects
• Escalating issues promptly that have a major impact on the overall platform, product or feature
• Ability to create and support a collaborative work environment with other technology and company employees
• Familiarity with browser testing and caching models.

You have:

• Must have automation and manual testing experience; a minimum of 3 years required.
• Strong knowledge of API testing
• Familiarity with JavaScript, Python, or any other programming language, an automation tool, and experience with NoSQL Databases. Web browsers (Chrome, Safari, Firefox, and Internet Explorer)
• Develop test cases and prioritize testing activities.
• Self-starter, with ability to perform QA Duties with minimal supervision.
• Excellent communicator and strong at written documentation.
• Experience with Protractor, NodeJS is a plus
• Strong preference to candidates with experience testing integration of telephony, CRM, or CTI applications.
• Experience working with Google Cloud Platform, AWS, or Microsoft Azure.
• Excellent Analytical Skills with detailed understanding of SDLC especially with Agile development methodology
• Experience with Kafka and Elasticsearch is huge plus
• Understands process and sees value in automation and efficiency.
• Strong problem solving experience being able to come up with solutions including collaborating with 3rd party engineering teams.

Benefits:

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Native AI learning and Fast track growth opportunities
• Equal opportunity employer

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

The Strategic Account Manager position is a pivotal role at LivePerson. The Account Manager is the face of LivePerson to his customers & the main focal point for all related topics.

LivePerson's goal is to connect consumers with brands through LivePerson's set of AI solutions and innovative channels. An Account Manager focus is to retain and grow his Book of Business by identifying the unique value for each brand, maintain close relationships with key stakeholders and ultimately expand each account in terms of the solutions LivePerson has to offer.

You will:

• Drive growth by identifying upgrade opportunities and generating new revenues with existing customers.
• Develop relationships to serve as a trusted consultant with customers to optimize their online engagement strategy.
• Understand how to build and present a LivePerson sales story using data and insights.
• Generate business plans to define your strategies and tactics.
• Understand and adapt to LivePerson's ongoing product and technology developments.
• Manage multiple cross-product opportunities and projects.
• Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization.

You have:

• Tech savvy with good analytical skills.
• 5+ year's of related experience in SaaS, enterprise B2B customer-facing positions with a proven sales record.
• A strong understanding of businesses and digital trends.
• Customer oriented and excellent communication skills.
• Excellent presentation skills.
• Proven experience in customer facing roles, via telephone, web and face to face.
• Understanding of e-commerce business needs.
• Experience in working with multiple stakeholders (Product, procurement, legal etc).
• Ability to think and act independently
• Curiosity & resourcefulness to understand brands internal process.
• Proficient in English a must

Benefits: The salary range for this role will be between $110,000 to $130,000 and split is 80/20. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

We are seeking a highly skilled and experienced Senior Technical Support Engineer to join our Support team. As a Senior Technical Support Engineer, you will play a crucial role in providing exceptional support to our enterprise-level customers, leveraging your expertise in cloud technologies and troubleshooting skills.

You will:

• Act as a Subject Matter Expert (SME) in Open Platform, specializing in Java, Javascript, iOS/Android dev languages (Kotlin, Swift), SDK and APIs.
• Troubleshoot and resolve complex technical issues raised by customers, ensuring timely resolution within SLAs.
• Serve as the primary point of contact for customer issues, effectively liaising between customers, Product Management, Engineering, and other internal teams.
• Act as the "voice of the customer" and provide valuable insights and feedback to the development and service teams for recurring issues.
• Collaborate closely with product developers, building knowledge in Support, troubleshooting tools, and methodologies.
• Communicate via chat channel for new and existing issues, ensuring speedy resolution based on customer entitlement and service level targets.
• Analyze recurring issues and contribute to the development of processes and requirements for better customer support tools and solutions.
• Mentor and educate team members, empowering them to handle technical escalations effectively.
• Demonstrate a customer-centric approach, delivering exceptional support experiences while working with some of the world's top brands.
• Be comfortable with 24/7 shift work and on-call duties to address critical customer issues in a fast-paced environment.

You have:

• Minimum of 3 years of experience working as a Tier 3/4 Support Engineer, Developer Support, or equivalent customer-facing position.
• Extensive experience supporting enterprise-level customers, preferably with Fortune 500 organizations.
• Proven expertise in analyzing, troubleshooting, and providing solutions for deep and complex technical issues.
• Strong knowledge of web technologies and protocols.
• Proficiency in troubleshooting different APIs, SDK, Mobile environments and services that support LivePerson's platform end-to-end.
• Excellent oral and written communication skills in English, with the ability to effectively communicate with enterprise customers via chat, email, and phone, including managing technical bridges during critical situations.
• Resilience to work in a fast-paced environment and meet tight timelines.
• Strong service orientation and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Willingness to be on-call for high-severity issues.
• Comfortable working in an ambiguous and ever-changing environment.
• Proactive self-learner with a strong desire to acquire new knowledge and learn new technologies.
• Strong self-management skills and the ability to initiate new initiatives to improve processes and customer support.

Preferred Qualifications:

• Strong understanding of modern programming languages and supportive frameworks.
• Experience with relevant technologies, such as JS Frameworks (React, jQuery, Angular, Polymer), Mobile development languages (Kotlin, Swift, Dart), daily usage of Postman or equivalent REST clients.
• Proficiency in scoping and trends analysis using databases, monitoring tools (Grafana, Graphite, etc.), and logging systems (Kibana, Splunk, logstash, etc.).
• Bachelor's degree in Information Science, Information Technology, Computer Science, Engineering, Mathematics, or a related field.

Benefits:

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Native AI learning
• Additional: Food Vouchers, monthly phone and internet allowance.

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

You will:

• Work with global customers and internal teams to resolve complex technical issues and maintain high customer satisfaction
• Provide technical support within SLA, ensuring a high level of professionalism and customer satisfaction
• Follow the escalation process: promptly identify cases to be escalated and assure cases are prepared for escalation (thoroughly investigated and documented)
• Take ownership of technical issues, mentor and provide consultations to Tier 1 and work with our Tier 3 Team to resolve more advanced issues when necessary

You have:

• 1-3 years of experience in a similar role in a SaaS or web company
• Excellent troubleshooting skills with strong hands-on experience
• Excellent service-oriented verbal and written English communication skills
• Natural curiosity to solve problems and willingness to deep dive to obtain relevant knowledge.
• Ability to self-learn and work with international teams
• Strong analytical skills, ability to make relevant conclusions and provide insights
• Application support hands-on experience (not IT / helpdesk support)
• Experience utilizing monitoring tools such as Fiddler, Wireshark, Chrome DevTools etc’
• Good understanding of HTML/CSS - required
• Basic understanding of JS - preferred
• Good understanding of data retrieval using SQL - required
• Familiarity with the core concepts of networking, APIs and SDKs - required
• Ability to work flexible hours, including holidays, nights, and weekends as and when needed for crisis management
• Discipline to conduct on-call duties as required by the business

Benefits:

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Native AI learning
• Additional: Food Vouchers, monthly phone and internet allowance

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview:

Reporting to the Director of Data, Models, and Decisions (DMD), the successful candidate has an opportunity to join an innovative data science and engineering team that’s operationalizing data across the organization. We see model-driven processes and workflows as a means to reduce uncertainty, reveal opportunity, and generate operational leverage that collectively create a new dimension of competitive advantage and lay the foundation for new revenue streams.

You will:

• Apply cutting-edge data visualization techniques to reveal actionable insights to business users
• Solve challenging data problems through in-depth analysis of many systems
• Apply statistical analysis to summarize data and forecast trends
• Participate in Data Requirement Gathering, Data Preparation and devise proper Data Interpretation
• Ensure data is maintained in our platform and all systems with best quality, always considering automation and scalability of your solutions
• Evangelize our products and train others on Data Visualization and presentation techniques, enabling them to create dashboards and reports themselves

You have:

• Demonstrated ability to uncover insights and relationships across numerous datasets
• 5+ years of experience analyzing data and creating dashboards and reports (Looker / PowerBI / Tableau / Metabase)
• 5+ years of experience interpreting and writing advanced SQL
• 2+ years of experience in Python and good working knowledge of pandas and matplotlib
• Bachelor’s degree in Computer Science, Statistics, or another quantitative field
• Ability to work closely with teammates in a highly collaborative environment and simultaneously be a self-starter with strong individual contributions
• Excellent communication and presentation skills

The salary range for this role will be between $88,000 to $120,000 Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

Benefits:

• Health: medical, dental, vision and wellbeing.
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services.
• Development: tuition reimbursement, native AI learning.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Reporting to the Director of Engineering of the Data, Models, and Decisions (DMD) team, the successful candidate has an opportunity to join an innovative data science and engineering team that’s operationalizing data across the organization. We see model-driven processes and workflows as a means to reduce uncertainty, reveal opportunity, and generate operational leverage that collectively create a new dimension of competitive advantage and lay the foundation for new revenue streams.

You will:

• Solve challenging data problems through in-depth analysis of many systems and business requirements.
• Ensure our data platform is highly trusted and always available to business users, and evangelize data utilization to solve business problems in all domains including Billing, Sales, Accounting, Finance, etc.
• Implement automated data pipelines using Python, Airflow and Snowflake SnowSQL.
• Support and maintain complex data sets and database systems in a cost efficient way to meet business needs.
• Analyze and understand performance and scalability bottlenecks in the system and solve them.
• Architect and build DBT based data transformation scripts and implement highly scalable business logic.
• Develop scripts using Unix, Python, etc. for loading, extracting, and transforming data.
• Work with various business and engineering teams to ensure reliable, scalable, robust architecture for our data platform.

You have:

• Highly skilled at writing complex database scripts (DBT or similar)
• 5+ years of experience managing data warehouses / databases (Snowflake or similar)
• 5+ years of experience interpreting, writing and optimizing advanced SQL
• 2+ years of experience managing Snowflake data warehouse
• 2+ years of experience in Python and good working knowledge of pandas and Matplotlib
• Bachelor’s degree in Computer Science, Statistics, or another quantitative field
• Ability to work closely with teammates in a highly collaborative environment and simultaneously be a self-starter with strong individual contributions

The salary range for this role will be between $110,000 to $150,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

Benefits:

• Health: medical, dental, vision and wellbeing.
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services.
• Development: tuition reimbursement, native AI learning.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

#LI-Remote

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview

Our goal is to deliver the next-generation of Conversational AI (CAI), including the latest in Generative AI/Foundation Model technology. Towards this, we are building a multidisciplinary team of engineers and scientists to create a platform that can provide elegant conversational experiences at scale. We are looking for a CAI Engineer II to pursue, and implement exceptional conversational experiences.

You will

• Deliver state-of-the-art Conversational AI products at a global scale to tens of millions of consumers.
• Bridge the gap between (in house and external) generative AI capabilities and applications that use them to automate conversations at scale.
• Extend the latest foundation model capabilities to take action and solve real customer problems.
• Implement and deliver production-level ML-focused code
• Identify and rapidly prototype supporting technologies to showcase conversational elegance
• Develop authorship tooling for building and maintaining dialogue management products at scale

You have

• B.S. in a quantitative or computational field such as Computer Science, Artificial Intelligence, or equivalent experience
• 2 years of industry/academic experience with AI systems
• Experience delivering production software
• Proficient in Python
• Experience with Natural Language Understanding and/or Conversational AI techniques
• Experience with communicating insights and presenting concepts to diverse audiences.
• Team player mindset and ability to work in an interdisciplinary team.

Preferred qualifications:

• Experience designing conversational experiences for an end-user
• Experience conducting usability studies and focus groups
• Experience deploying Machine Learning models into production

Benefits:

• Health: medical, dental, and vision

• Time away: vacation and holidays

• Development: Native AI learning and Fast track growth opportunities

• Equal opportunity employer

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview

Our goal is to deliver the next-generation of Conversational AI (CAI), including the latest in Generative AI/Foundation Model technology. Towards this, we are building a multidisciplinary team of engineers and scientists to create a platform that can provide elegant conversational experiences at scale. We are looking for a Conversational AI Engineer II to pursue, and implement exceptional conversational experiences.

You will:

• Deliver state-of-the-art Conversational AI products at a global scale to tens of millions of consumers.
• Bridge the gap between (in house and external) generative AI capabilities and applications that use them to automate conversations at scale.
• Extend the latest foundation model capabilities to take action and solve real customer problems.
• Implement and deliver production-level ML-focused code
• Identify and rapidly prototype supporting technologies to showcase conversational elegance
• Develop authorship tooling for building and maintaining dialogue management products at scale

You have:

• B.S. in a quantitative or computational field such as Computer Science, Artificial Intelligence, or equivalent experience
• 3+ years of industry/academic experience with AI systems
• Experience delivering production software
• Proficient in Python
• Experience with Natural Language Understanding and/or Conversational AI techniques
• Experience with communicating insights and presenting concepts to diverse audiences.
• Team player mindset and ability to work in an interdisciplinary team.

Preferred Qualifications:

• Experience designing conversational experiences for an end-user
• Experience conducting usability studies and focus groups
• Experience deploying Machine Learning models into production

Benefits:

• Health: medical, dental, and vision

• Time away: 28 vacation days

• Development: Native AI learning

• Additional: Food Vouchers.

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview

Our goal is to deliver the next-generation of Conversational AI (CAI), including the latest in Generative AI/Foundation Model technology. Towards this, we are building a multidisciplinary team of engineers and scientists to create a platform that can provide elegant conversational experiences at scale. We are looking for a Conversational AI Engineer II to pursue, and implement exceptional conversational experiences.

You will:

• Deliver state-of-the-art Conversational AI products at a global scale to tens of millions of consumers.
• Bridge the gap between (in house and external) generative AI capabilities and applications that use them to automate conversations at scale.
• Extend the latest foundation model capabilities to take action and solve real customer problems.
• Implement and deliver production-level ML-focused code
• Identify and rapidly prototype supporting technologies to showcase conversational elegance
• Develop authorship tooling for building and maintaining dialogue management products at scale

You have:

• B.S. in a quantitative or computational field such as Computer Science, Artificial Intelligence, or equivalent experience
• 3+ years of industry/academic experience with AI systems
• Experience delivering production software
• Proficient in Python
• Experience with Natural Language Understanding and/or Conversational AI techniques
• Experience with communicating insights and presenting concepts to diverse audiences.
• Team player mindset and ability to work in an interdisciplinary team.

Preferred Qualifications:

• Experience designing conversational experiences for an end-user
• Experience conducting usability studies and focus groups
• Experience deploying Machine Learning models into production

Benefits:

• Health: medical, dental, and vision

• Time away: vacation and holidays

• Development: Native AI learning and Fast track growth opportunities

• Equal opportunity employer

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities, and seeking effective solutions to challenges that make things better.

Overview:

Our goal is to deliver the next-generation of Conversational AI (CAI) by leveraging and creating the latest in Generative AI technology. We are looking for a Senior Data Science / Machine Learning Scientist to join our multidisciplinary team of Scientists and Engineers creating, pursuing, and implementing cutting-edge technologies to support exceptional conversational experiences.

You will:

• Conceive, develop, and train novel Generative AI techniques and approaches to solve real customer problems.
• Leverage over 1 Billion conversations to deliver state-of-the-art Conversational AI products at a global scale to tens of millions of consumers
• Bridge the gap between (in-house and external) Generative AI capabilities and applications that use them to automate conversations at scale.
• Work with engineers to implement, deliver, and maintain models in production
• Identify and rapidly prototype supporting technologies to showcase conversational elegance
• Collaborate with other Scientists and Engineers to publish your work at top-tier conferences

You have:

• Master’s or Ph.D. degree in Computer Science, Data Science, Machine learning, Artificial Intelligence, or a related field.
• 5+ years of industry/academic experience with AI systems
• Python Proficiency
• Deep expertise in at least one area of Natural Language Understanding and/or Conversational AI techniques such as Information Retrieval, Named Entity Recognition, Dialogue Management, etc.
• Experience with Large Language Models
• Proven track record of participating in top-tier NLP / AI conferences such as ACL, NeurIPS, EMNLP, SIGdial, etc.
• Experience with communicating insights and presenting concepts to diverse audiences.
• Team player mindset and ability to work in an interdisciplinary team.

Preferred Skills

• Experience designing conversational experiences for an end-user
• Experience conducting usability studies and focus groups
• Experience deploying Machine Learning models into production
• Participation the LLM Open Source Community
• Experience with training Large Language Models

The salary range for this role will be between $150,000 to $190,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

Benefits:

• Health: medical, dental, vision and wellbeing.

• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.

• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability

• Family: parental leave, maternity support, fertility services.

• Development: tuition reimbursement, native AI learning.

• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.