LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview:

As a Senior Manager, Data Science ,you will be at the forefront of harnessing the power of artificial intelligence to create innovative solutions. You will lead a dynamic team of data scientists and researchers to develop cutting-edge generative models, pushing the boundaries of creativity and technology. Your strategic vision, technical expertise, and leadership skills will be pivotal in driving the evolution of our AI-driven products and services.

You will work with one of the world’s largest goal-oriented conversational data sets to push the boundaries of conversational AI at scale. In addition to a world-class data set, you’ll also have a >300K population of expert data annotators (contact center agents) to help drive investigation and learning.

You will:

• Lead and manage a high-performing team of data scientists and researchers in the ideation, design, and implementation of generative AI models.
• Develop and execute the generative AI strategy, aligning it with the company's overarching goals and vision.
• Collaborate closely with cross-functional teams to identify opportunities for integrating generative AI into various products and services.
• Stay abreast of the latest advancements in generative models and related technologies, and guide the team in applying these insights.
• Define data requirements, oversee data collection efforts, and ensure data quality for training and fine-tuning generative models.
• Champion the development of novel generative models and NLP across different domains, such as text, images, audio, and more.
• Implement and oversee rigorous evaluation and validation processes to ensure the quality and effectiveness of generative models.
• Drive the integration of generative models and NLP into production environments, collaborating with engineering teams to ensure scalability and performance.
• Mentor and guide team members, fostering their growth and professional development.
• Address ethical considerations and potential biases related to generative AI models, ensuring responsible and fair deployment.

You have:

• Master’s or Ph.D. degree in Computer Science, Data Science, Machine learning, Artificial Intelligence, or a related field.
• 10 years of experience in data science, machine learning, NLP, AI and with a focus on generative AI techniques
• 5 years of experience in a leadership or managerial role, leading data science teams and driving innovative projects.
• Proficiency in programming languages such as Python, and experience with deep learning frameworks like Tensorflow or PyTorch.
• Demonstrated experience in generative AI and NLP models, including transformer- based architectures
• Strong understanding of model evaluation, validation techniques, and ethical considerations in AI.
• Proven track record of successfully implementing AI solutions in real-world scenarios.
• Excellent problem-solving skills and ability to lead teams through technical challenges.
• Good communication skills and interpersonal skills, with the ability to work collaboratively across departments.

The salary range for this role will be between $175,000 to $217,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

Benefits:

• Health: medical, dental, vision and wellbeing.

• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.

• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability

• Family: parental leave, maternity support, fertility services.

• Development: tuition reimbursement, native AI learning.

• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.

Why you’ll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview:

We are at the forefront of developing state-of-the-art Large Language Models (LLMs) for business. As a Software Engineer specialized in Large Language Models, you will be responsible for creating and maintaining robust systems that streamline the management of these models throughout their lifecycle. Your expertise will ensure the efficient fine-tuning of models, seamless model serving, and smooth integration into our core product.

You will:

• Model Lifecycle Management: Design and implement systems to facilitate the end-to-end management of Large Language Models. This includes versioning, tracking changes, and ensuring proper documentation of model configurations and performance.
• Model Fine-Tuning: Collaborate with NLP researchers and data scientists to implement fine-tuning pipelines that optimize model performance on specific tasks or domains. Enable efficient experimentation with different training data and hyperparameters.
• Model Serving Infrastructure: Develop scalable and reliable infrastructure for serving LLMs in real-world applications. Ensure high availability, low latency, and effective resource allocation to handle production-level demands.
• Application Integration: Design and build libraries and tools to help integrate LLMs into a variety of applications and services. Collaborate with application development teams to ensure smooth integration.
• Continuous Integration and Deployment: Implement robust CI/CD pipelines for model deployment and updates. Automate testing and validation processes to maintain model accuracy and reliability in production environments.
• Model Monitoring and Analytics: Develop monitoring solutions to track model performance, usage patterns, and potential issues. Utilize metrics and logs to identify opportunities for model improvement and optimize resource utilization.
• Collaboration and Communication: Work closely with cross-functional teams, including NLP researchers, machine learning engineers, product managers, and DevOps, to align goals, exchange ideas, and deliver high-quality solutions.
• Research and Innovation: Stay up-to-date with the latest advancements in NLP, model lifecycle management, and Large Language Models. Participate in research discussions and propose innovative approaches to improve model capabilities and management processes.

You have:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• 5- 10 years of software development industry experience
• Strong programming skills.
• Experience with cloud platforms and containerization technologies (e.g., GCP, Docker, Kubernetes).
• Excellent problem-solving skills and ability to thrive in a dynamic, fast-paced environment.
• Strong communication and collaboration skills to work effectively in a team-oriented setting.

Preferred qualifications:

• Familiarity with frameworks like PyTorch, HuggingFace Transformers and DeepSpeed. Experience with large-scale model training and optimization.
• Solid understanding of NLP concepts and model architectures.
• Contributions to open-source NLP or machine learning projects.
• Prior experience with state-of-the-art Large Language Models, and their lifecycle management.

Benefits:

• Health: medical, dental, and vision

• Time away: vacation and holidays

• Development: Native AI learning and Fast track growth opportunities

• Equal opportunity employer

Why you’ll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview:

Are you passionate about delivering value to customers and solving business problems with technology? We are looking for a customer focused and experienced professional to join our team as a Solutions Engineer (SE) for Strategic Accounts.

The SE is an important role within our Strategic Accounts. The SE both manages all the Technical aspects of a customer's program. They are the trusted advisor on all Technical solutions and LivePerson product capabilities. You will bring technical design, analysis, development and consulting to enterprise clients.

You will report to the Director, AConversational AI Services

You will:

You will be part of a team that provides support, advice and technical expertise to some of the largest companies within APAC, on how best to transform the way they work with their customers to deliver value at scale.

Working from our metropolitan offices, or on a client or partner site, your skills and desire will help us deliver exceptional and agile service and support to our clients. We are the subject matter experts - individuals that want to work within a team known for its expertise and innovation. We want our new recruits to deliver cutting-edge solutions that form a point of difference for our customers and their consumers.

Key Areas of responsibility:

• Design - develops best practice designs on configurations and solutions to meet technical requirements of a customer's program and/or deployment.
• Deployment – setup, develop, configure and test all technical assets according the scope and timelines of the customers project plan and program requirements. Responsible for LE Tag and taglet code development.
• Development - work with LivePerson DevSupport, product and R&D groups to create feature extensions for our brands.
• Product Extensions – identify applicable use cases and business needs for LivePerson capabilities and successfully deploy into customer's account.
• Extensive Technical Product Expertise - on the suite of LivePerson solutions and capabilities acting as a SME on all LivePerson technical solutions and offerings.

Key Activities :

• Support pre-sales + kickoff on deployment process and methodology. Be the point of contact and serve to support all technical related activities. These activities include:
• Demonstration of LivePerson product capabilities
• Demonstration of LivePerson product extensions
• Proof of concepts and feasibility assessments for integrations
• Educating the customer on "how to's" and technical requirements/capabilities of LivePerson solutions
• Conducts scoping and provides estimates around technical requirements and solutions.
• Leads and conducts technical discovery sessions and produces technical design documents.
• Leads the technical definition, development and execution of all LivePerson integrations, applications and features.
• Serve as the first point of contact for technical information around security, performance and deployment practices for customers.
• Creates and develops product extensions to deliver on customer needs/requirements.
• Creates and manages project plans used in execution of deployments.
• Leads and supports the customer testing meetings and supports customer technical resources on implementing the LivePerson solutions.
• Supports the Customer Success Manager on project meetings as determined by plan or agreement with customers for projects

You have:

• Android or IOS SDK expertise.
• Javascript, Java and Open Web Standards (Open APIs, OAuth, and SAML).
• Connecting with C-level executives across multiple industries; and
• to work alongside development and operational teams to design and guide implementation solution.
• Be a thought leader on conversational commerce implementations, contact centre operation and automation / AI technologies.
• Be able to understand your enterprise client's digital requirements, business drivers and technological difficulties and opportunities. Around - people, processes, or technology – and help design a path towards digital transformation.
• Managing client expectations, communications, and change solutions to ensure a smooth delivery of LivePerson technology solutions; and
• work with local and virtual global teams and IT infrastructure in complex customer situations.

Benefits:

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Native AI learning and Fast track growth opportunities
• Equal opportunity employer

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

LivePerson is currently seeking a Solutions Architect (SA) to join our team. The SA serves as a key role within the Field organization as well with our Enterprise Accounts. This is a strategic role that bridges LivePerson Product team, Field organization and Customers and is a trusted advisor to our key customers who understand their business and best practices, as well to our CS account teams, working toward generating and executing strategic account plans.

You will:

• Lead the technical definition, development and execution of all custom LivePerson integrations, Mobile apps and desktop applications and features.
• Develop solution proposals and design documents that are used in SOWs for work items and manage the execution within agreed parameters.
• Document work that can be productized and added to the LivePerson offerings.
• Lead the technical requirements for clients and own the generation, development and throughput of ideas through the product and R&D and QA lifecycle.
• Develop and maintain relationships within our Tier 1 clients.
• Work with the wider Customer Success team to generate and execute strategic account plans.
• Assist the Sales team by producing mock ups and product enhancements of custom requirements that will help showcase the LivePerson solution.
• Capture and share customer feedback on product enhancements and service offerings.
• Champion your clients cause by leading client facing and internal discussions around the advancement of new innovative product ideas or use cases for our solution.
• Undertake day to day activities within the spirit of our core values.

You have:

• 5+ years' experience in overall IT system architecture, design, development, deployment experience.
• Must be conversant with common and popular web development technologies and practice, such as: SDK development, JavaScript, CSS, .Net, Java, node js.
• Proven hands-on experience leading, architecting, designing, and implementing large scale, high transaction volume, and high-availability integration projects.
• Demonstrated knowledge of broad enterprise architecture concepts, disciplines, and capabilities
• Extensive experience demonstrating the business value realized from the visionary use of technology.
• A strong business acumen that can articulate technical concepts to an executive audience.
• Experience with Mobile & Social development: iOS, Android Mobile Application Framework, Facebook, Twitter APIs
• A proven track record of managing technical projects with Enterprise level clients.
• Experience with collaborating with clients software developers.
• Ability to lead the integration of Liveperson's web technologies with external systems via APIs (IBM, SAP, Avaya, Genesys, VA, Omniture).
• Ability to simultaneously manage multiple client relationships successfully.
• Strong verbal and written communication skills for a largely Enterprise customer facing role.
• Significant experience working as part of a team environment. Each project will require that you work as part of a close knit team of professionals to achieve the desired results.
• Flexibility to work within a fast-paced, industrious environment and able to adapt accordingly.
• The ability to travel to regional client sites.
• The ability to actively connect with colleagues, cross functional team members and our customers to foster relationships.
• Experience with GenAI is a plus.

The salary range for this role will be between $110,000-$150,000. Final compensation will be determined by a variety of factors, including your location, and your experience, education, and certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. The compensation package also includes the following benefits, which may be updated from time to time:

Benefits:

• Health: medical, mental, dental, and vision
• Time away: Discretionary PTO and 11 public holidays
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America.

Belonging at LivePerson:

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

Are you passionate about delivering value to customers and solving business problems with technology? Are you a self-starter, and self-driven? If so, then we are looking for you! LivePerson is currently seeking a customer focused and experienced professional to join our team as a Solutions Engineer (SE) for Strategic Accounts.

The SE is a key and pivotal role within our Strategic Accounts. The SE both owns and manages all the Technical aspects of a customer's program. They are the trusted advisor on all Technical solutions and LivePerson product capabilities. They will bring technical design, analysis, development and consulting to enterprise clients. The key areas of responsibility for this role are as follows:

You will:

Onboarding & delivery

Key Areas of responsibility:

• Design - develops best practice designs on configurations and solutions to meet technical requirements of a customer's program and/or deployment.
• Deployment – setup, develop, configure and test all technical assets according the the scope and timelines of the customers project plan and program requirements. Responsible for LE Tag and taglet code development.
• Development – work with LivePerson Product and R&D groups to create feature extensions for our brands.
• Product Extensions – identify applicable use cases and business needs for LivePerson capabilities and successfully deploy into customer’s account.
• Extensive Technical Product Expertise - on the suite of LivePerson solutions and capabilities acting as a SME on all LivePerson technical solutions and offerings.

Technical Program & Performance management

Key Areas of responsibility:

• Technical Consulting – trusted advisor providing guidance and support on how to apply LivePerson technical solutions to meet business needs.
• Technical Solution Management - Management of customer technical assets, such as APIs, integrations, widgets and code. Continuous expansion and introduction of new technical solutions to drive usage, adoption and value for customer needs leveraging the set of LivePerson product capabilities.
• Customer Satisfaction - Maintain a high level of customer response and satisfaction based upon both survey and attrition indicators. Increase reference ability and look to promote connection between the customer and LivePerson at all times.
• Strategic Initiatives – Supports and drives activities that transform business through technical & solutions leadership against key strategic initiatives.
• Delivering Best practices – continuous optimization and improvements in developing and sharing best practices and lessons learned for increasing overall program efficiency through use of technical solutions.

You have:

• BS or BA degree, MBA preferred, or equivalent experience.
• 3+ years managing the SAAS software solutions within Enterprise client organizations.
• Technical familiarity with HTML/CSS, JavaScript (Node js), and REST API Endpoints.
• Experience with Mobile App Development, IVR, CRM, and API Integrations is preferred.

Benefits:

• Health: medical and mental.
• Time away: vacation, holidays, and care days.
• Financial: Superannuation, ESPP and group life insurance.
• Family: parental leave.
• Development: tuition reimbursement, native AI learning.
• Additional: Exclusive perks and discounts.

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

LivePerson is currently seeking a customer focused and experienced professional to join our team as a Solutions Engineer (SE) for Strategic Accounts.

The SE is a key and pivotal role within our Strategic Accounts. The SE both owns and manages all the Technical aspects of a customer's program. They are the trusted advisor on all Technical solutions and LivePerson product capabilities. They will bring technical design, analysis, development and consulting to enterprise clients. The key areas of responsibility for this role are as follows:

You will:

Onboarding & delivery

Key Areas of responsibility:

• Design - develops best practice designs on configurations and solutions to meet technical requirements of a customer's program and/or deployment.
• Deployment – setup, develop, configure and test all technical assets according to the scope and timelines of the customers project plan and program requirements. Responsible for LE Tag and taglet code development.
• Development -- work with LivePerson product and R&D groups to create feature extensions for our brands.
• Product Extensions – identify applicable use cases and business needs for LivePerson capabilities and successfully deploy into customer’s account.
• Extensive Technical Product Expertise - on the suite of LivePerson solutions and capabilities acting as a SME on all LivePerson technical solutions and offerings.

Technical Program & Performance management

Key Areas of responsibility:

• Technical Consulting – trusted advisor providing guidance and support on how to apply LivePerson technical solutions to meet business needs.
• Technical Solution Management - Management of customer technical assets, such as APIs, integrations, widgets and code. Continuous expansion and introduction of new technical solutions to drive usage, adoption and value for customer needs leveraging the set of LivePerson product capabilities.
• Customer Satisfaction - Maintain a high level of customer response and satisfaction based upon both survey and attrition indicators. Increase reference ability and look to promote connection between the customer and LivePerson at all times.
• Strategic Initiatives – Supports and drives activities that transform business through technical & solutions leadership against key strategic initiatives.
• Delivering Best practices – continuous optimization and improvements in developing and sharing best practices and lessons learned for increasing overall program efficiency through use of technical solutions.

You have:

• BS or BA degree, MBA preferred, or equivalent experience.
• 3+ years managing the SAAS software solutions within Enterprise client organizations.

Benefits:

• Health: medical and mental.
• Time away: vacation, holidays, and care days.
• Financial: Superannuation, ESPP and group life insurance.
• Family: parental leave.
• Development: tuition reimbursement, native AI learning.
• Additional: Exclusive perks and discounts.

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

Welcome to Design team at LivePerson! Here you will be working on a rich and multi-layered SaaS platform that is being used daily by some of the biggest brands in the world. We are a leading player in enterprises to consumers communication, using the most advanced AI tools in the market.

In the Head of User Experience role, you will manage the design department and ensure clear vision and high quality in order to improve the day to day work of our users. You will navigate through rich variety of advanced features, managed by teams on a global scale.Your success will directly affect our users, who are supporting millions of consumers across multiple industries.

You will:

• Design leadership: responsible for providing design leadership to the UX team (six designers). This includes mentoring and coaching designers, providing feedback on their work, and helping them grow their skills.
• Design strategy: working closely with senior leadership to understand the company’s goals and translate them into a design vision that is aligned with the needs of the end-users. Communicating the design strategy and priorities across the organization.
• Design standards: responsible for developing and maintaining design standards that ensure consistency across all products and services. This includes defining the visual design language, interaction patterns, and usability guidelines.
• Design execution: working closely with the product team to ensure that the design is implemented correctly and that the end-product meets the desired user experience standards.

You have:

• 8+ years of experience as a user experience designers - MUST
• 3+ years of managing designers - MUST
• Must have at least 4 + years of experience in the following (experience may be gained concurrently):
• Creating prototypes or highly detailed wireframes for complex web applications.
• User interface patterns for web and mobile
• Visual design
• SaaS platforms for enterprises
• Large-scale B2B platforms that involve multiple product and tech departments.
• Figma

Nice to have:

• Manage designers remotely on a global scale.
• implementation of new design systems across different features and teams
• Able to adapt to changes in the company’s roadmap and priorities from time to time.
• AI related products

Benefits:

• Health: medical and mental.
• Time away: vacation, national/religious holidays and five personal days.
• Financial: ESPP, lunch meals cards.
• Family: parental leave
• Development: tuition reimbursement, native AI learning
• Additional: exclusive perks and discounts

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview: We are looking for a remote Sales Development Representative to perform outbound sales prospecting activities directed at customers and targets, to create and develop leads and build pipelines. As part of the team, you'll use social media and other tools to capture prospect profiles that support meaningful conversations. You will report to the VP of Sales Development.

You Will:

• Conduct research on potential clients and develop targeted outreach strategies to initiate contact.
• Qualify leads through phone calls, emails, and other communication channels to determine potential fit and interest.
• Schedule appointments and demos for account executives or sales representatives to further develop relationships with qualified leads.
• Manage and maintain accurate and up-to-date customer relationship management (CRM) data and notes for all prospects.
• Participate in team meetings to discuss sales goals, strategies, and progress towards targets.
• Provide feedback to marketing and sales teams on lead quality and effectiveness of outreach strategies.
• Continuously improve knowledge of products, industry trends, and sales techniques to enhance sales development skills.
• Meet or exceed monthly and quarterly lead generation targets and metrics.
• Develop and maintain strong relationships with customers and other key stakeholders in the sales process.
• Collaborate with account executives and other team members to ensure smooth transition of qualified leads to the sales pipeline.

You have:

• BS or BA degree, or equivalent work experience.
• One year in sales development/lead qualification, in a B2B environment.
• Demonstrated track record at maintaining activity/conversation/chat volume and achieving measurable goals, quota and quantifiable results.
• Experience working with a SaaS solution.
• Excellent phone skills and persona.
• Experience working in an automated metrics-based organization (familiar with Salesforce.com or similar tool).
• High degree of proficiency with standard corporate productivity tools.
• High degree of responsiveness.
• Familiarity with online real-time engagement through chat and video.

Benefits:

• Health: medical and mental.
• Time away: vacation, holidays, and care days.
• Financial: Superannuation, ESPP and group life insurance.
• Family: parental leave.
• Development: tuition reimbursement, native AI learning.
• Additional: Exclusive perks and discounts.

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

#Li-Remote

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview:

We are looking for a remote Sales Development Representative to perform outbound sales prospecting activities directed at EMEA customers and targets, to create and develop leads and build pipelines. As part of the team, you'll use social media and other tools to capture prospect profiles that support meaningful conversations. All Sales Development Representatives report to the Senior Manager of Sales Development.

You will:

• Conduct research on potential clients and develop targeted outreach strategies to initiate contact.
• Qualify leads through phone calls, emails, and other communication channels to determine potential fit and interest.
• Schedule appointments and demos for account executives or sales representatives to further develop relationships with qualified leads.
• Manage and maintain accurate and up-to-date customer relationship management (CRM) data and notes for all prospects.
• Participate in team meetings to discuss sales goals, strategies, and progress towards targets.
• Provide feedback to marketing and sales teams on lead quality and effectiveness of outreach strategies.
• Continuously improve knowledge of products, industry trends, and sales techniques to enhance sales development skills.
• Meet or exceed monthly and quarterly lead generation targets and metrics.
• Develop and maintain strong relationships with customers and other in the sales process.
• Collaborate with account executives and other team members to ensure smooth transition of qualified leads to the sales pipeline.

You have:

• BS or BA degree, or equivalent work experience
• One year in sales development/lead qualification, in a B2B environment.
• Native German.
• Demonstrated track record at maintaining activity/conversation/chat volume and achieving measurable goals, quota and quantifiable results.
• Experience working with a SaaS solution.
• Excellent phone skills and persona.
• Experience working in an automated metrics-based organization (familiar with Salesforce.com or similar tool).
• High degree of proficiency with standard corporate productivity tools.
• High degree of responsiveness.
• Familiarity with online real-time engagement through chat and video.

Benefits:

• Time away: Vacation, public holidays and care days
• Financial: Pension, deferred pension and ESPP
• Family: Parental leave
• Development: Tuition reimbursement, Native AI Learning
• Additional: Exclusive perks and discounts

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview:

We are looking for a remote Sales Development Representative to perform outbound sales prospecting activities directed at EMEA customers and targets, to create and develop leads and build pipelines. As part of the team, you'll use social media and other tools to capture prospect profiles that support meaningful conversations. All Sales Development Representatives report to the Senior Manager of Sales Development.

You will:

• Conduct research on potential clients and develop targeted outreach strategies to initiate contact.
• Qualify leads through phone calls, emails, and other communication channels to determine potential fit and interest.
• Schedule appointments and demos for account executives or sales representatives to further develop relationships with qualified leads.
• Manage and maintain accurate and up-to-date customer relationship management (CRM) data and notes for all prospects.
• Participate in team meetings to discuss sales goals, strategies, and progress towards targets.
• Provide feedback to marketing and sales teams on lead quality and effectiveness of outreach strategies.
• Continuously improve knowledge of products, industry trends, and sales techniques to enhance sales development skills.
• Meet or exceed monthly and quarterly lead generation targets and metrics.
• Develop and maintain strong relationships with customers and other in the sales process.
• Collaborate with account executives and other team members to ensure smooth transition of qualified leads to the sales pipeline.

You have:

• BS or BA degree, or equivalent work experience
• One year in sales development/lead qualification, in a B2B environment.
• Fluent German.
• Demonstrated track record at maintaining activity/conversation/chat volume and achieving measurable goals, quota and quantifiable results.
• Experience working with a SaaS solution.
• Excellent phone skills and persona.
• Experience working in an automated metrics-based organization (familiar with Salesforce.com or similar tool).
• High degree of proficiency with standard corporate productivity tools.
• High degree of responsiveness.
• Familiarity with online real-time engagement through chat and video.

Benefits:

• Health: Medical, Dental and EAP.
• Time away: 28 days holiday + up to 5 Care Days.
• Financial: Workplace Pension Scheme, Employee Stock Purchase Plan.
• Family: Paid Parental Leave, maternity support.
• Development: Native AI learning.
• Additional: Group life insurance, exclusive perks and discounts and more.

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

This position will report into the Senior Manager, Conversational Design.

You will:

• Design effective, innovative, and delightful conversational experiences using user-centric design methodologies
• Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap
• Review and provide feedback on other designer’s work. Prioritize design work to meet project goals and deadlines
• Lead design workshops and conduct user research where appropriate, to tie insights to business results
• Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form
• Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns
• Define the intent portfolio for natural language understanding and how it maps in to conversation designs
• Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps
• Write copy suitable for automated conversations in the messaging medium
• Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals
• Create and evangelize conversation design best practice standards, reusable design patterns and processes
• Contribute to the team’s conversational design system
• Collaborate with project managers, optimization managers, bot developers, and bot tuners to execute on bot implementation
• Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members

You have:

• Advanced experience in bot strategy, conversation design and optimization. Can produce a portfolio of example work.
• 3+ total years of related experience
• 2+ years in Conversation Design, or 3+ years in a UX-related role
• Exceptional written and verbal communication skills, having presented design thought leadership to diverse audiences, from client executives to technical team members
• Knowledge of Natural Language Understanding technologies and platforms such as Dialogflow, Watson, LUIS, etc. and how it impacts conversation designs
• Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages and disadvantages are of each
• We consider diverse backgrounds - you may be a UX designer with a knack for language, or a Communications/Linguistics major with a knack for design thinking, or a game designer with experience on dialogue systems, etc.
• Contact center and/or customer service experience a plus
• Bachelor’s Degree in design, human-computer interaction (HCI), or equivalent professional experience

The salary range for this role will be $80,000 - $120,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

Benefits:

• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

#LI-Remote