LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview

Our goal is to deliver the next-generation of Conversational AI (CAI), including the latest in Generative AI/Foundation Model technology. Towards this, we are building a multidisciplinary team of engineers and scientists to create a platform that can provide elegant conversational experiences at scale. We are looking for a CAI Engineer II to pursue, and implement exceptional conversational experiences.

You will

• Deliver state-of-the-art Conversational AI products at a global scale to tens of millions of consumers.
• Bridge the gap between (in house and external) generative AI capabilities and applications that use them to automate conversations at scale.
• Extend the latest foundation model capabilities to take action and solve real customer problems.
• Implement and deliver production-level ML-focused code
• Identify and rapidly prototype supporting technologies to showcase conversational elegance
• Develop authorship tooling for building and maintaining dialogue management products at scale

You have

• B.S. in a quantitative or computational field such as Computer Science, Artificial Intelligence, or equivalent experience
• 2 years of industry/academic experience with AI systems
• Experience delivering production software
• Proficient in Python
• Experience with Natural Language Understanding and/or Conversational AI techniques
• Experience with communicating insights and presenting concepts to diverse audiences.
• Team player mindset and ability to work in an interdisciplinary team.

Preferred qualifications:

• Experience designing conversational experiences for an end-user
• Experience conducting usability studies and focus groups
• Experience deploying Machine Learning models into production

Benefits:

• Health: medical, dental, and vision

• Time away: vacation and holidays

• Development: Native AI learning and Fast track growth opportunities

• Equal opportunity employer

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.