You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

You will:

• Work with global customers and internal teams to resolve complex technical issues and maintain high customer satisfaction
• Provide technical support within SLA, ensuring a high level of professionalism and customer satisfaction
• Follow the escalation process: promptly identify cases to be escalated and assure cases are prepared for escalation (thoroughly investigated and documented)
• Take ownership of technical issues, mentor and provide consultations to Tier 1 and work with our Tier 3 Team to resolve more advanced issues when necessary

You have:

• 1-3 years of experience in a similar role in a SaaS or web company
• Excellent troubleshooting skills with strong hands-on experience
• Excellent service-oriented verbal and written English communication skills
• Natural curiosity to solve problems and willingness to deep dive to obtain relevant knowledge.
• Ability to self-learn and work with international teams
• Strong analytical skills, ability to make relevant conclusions and provide insights
• Application support hands-on experience (not IT / helpdesk support)
• Experience utilizing monitoring tools such as Fiddler, Wireshark, Chrome DevTools etc’
• Good understanding of HTML/CSS - required
• Basic understanding of JS - preferred
• Good understanding of data retrieval using SQL - required
• Familiarity with the core concepts of networking, APIs and SDKs - required
• Ability to work flexible hours, including holidays, nights, and weekends as and when needed for crisis management
• Discipline to conduct on-call duties as required by the business

Benefits:

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Native AI learning
• Additional: Food Vouchers, monthly phone and internet allowance

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.