LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Reporting to the Director of Engineering of the Data, Models, and Decisions (DMD) team, the successful candidate has an opportunity to join an innovative data science and engineering team that’s operationalizing data across the organization. We see model-driven processes and workflows as a means to reduce uncertainty, reveal opportunity, and generate operational leverage that collectively create a new dimension of competitive advantage and lay the foundation for new revenue streams.

You will:

• Solve challenging data problems through in-depth analysis of many systems and business requirements.
• Ensure our data platform is highly trusted and always available to business users, and evangelize data utilization to solve business problems in all domains including Billing, Sales, Accounting, Finance, etc.
• Implement automated data pipelines using Python, Airflow and Snowflake SnowSQL.
• Support and maintain complex data sets and database systems in a cost efficient way to meet business needs.
• Analyze and understand performance and scalability bottlenecks in the system and solve them.
• Architect and build DBT based data transformation scripts and implement highly scalable business logic.
• Develop scripts using Unix, Python, etc. for loading, extracting, and transforming data.
• Work with various business and engineering teams to ensure reliable, scalable, robust architecture for our data platform.

You have:

• Highly skilled at writing complex database scripts (DBT or similar)
• 5+ years of experience managing data warehouses / databases (Snowflake or similar)
• 5+ years of experience interpreting, writing and optimizing advanced SQL
• 2+ years of experience managing Snowflake data warehouse
• 2+ years of experience in Python and good working knowledge of pandas and Matplotlib
• Bachelor’s degree in Computer Science, Statistics, or another quantitative field
• Ability to work closely with teammates in a highly collaborative environment and simultaneously be a self-starter with strong individual contributions

The salary range for this role will be between $110,000 to $150,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

Benefits:

• Health: medical, dental, vision and wellbeing.
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services.
• Development: tuition reimbursement, native AI learning.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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