LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities, and seeking effective solutions to challenges that make things better.

Overview:

Our goal is to deliver the next-generation of Conversational AI (CAI) by leveraging and creating the latest in Generative AI technology. We are looking for a Senior Data Science / Machine Learning Scientist to join our multidisciplinary team of Scientists and Engineers creating, pursuing, and implementing cutting-edge technologies to support exceptional conversational experiences.

You will:

• Conceive, develop, and train novel Generative AI techniques and approaches to solve real customer problems.
• Leverage over 1 Billion conversations to deliver state-of-the-art Conversational AI products at a global scale to tens of millions of consumers
• Bridge the gap between (in-house and external) Generative AI capabilities and applications that use them to automate conversations at scale.
• Work with engineers to implement, deliver, and maintain models in production
• Identify and rapidly prototype supporting technologies to showcase conversational elegance
• Collaborate with other Scientists and Engineers to publish your work at top-tier conferences

You have:

• Master’s or Ph.D. degree in Computer Science, Data Science, Machine learning, Artificial Intelligence, or a related field.
• 5+ years of industry/academic experience with AI systems
• Python Proficiency
• Deep expertise in at least one area of Natural Language Understanding and/or Conversational AI techniques such as Information Retrieval, Named Entity Recognition, Dialogue Management, etc.
• Experience with Large Language Models
• Proven track record of participating in top-tier NLP / AI conferences such as ACL, NeurIPS, EMNLP, SIGdial, etc.
• Experience with communicating insights and presenting concepts to diverse audiences.
• Team player mindset and ability to work in an interdisciplinary team.

Preferred Skills

• Experience designing conversational experiences for an end-user
• Experience conducting usability studies and focus groups
• Experience deploying Machine Learning models into production
• Participation the LLM Open Source Community
• Experience with training Large Language Models

The salary range for this role will be between $150,000 to $190,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

Benefits:

• Health: medical, dental, vision and wellbeing.

• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.

• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability

• Family: parental leave, maternity support, fertility services.

• Development: tuition reimbursement, native AI learning.

• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.