About the Role

The Customer Solutions Specialist will work with Casetext’s Enterprise customer success and engineering teams to manage and execute large-scale projects leveraging CoCounsel’s advanced AI technology. CoCounsel, built on GPT 4, is the first true AI based legal assistant for attorneys. It automates multiple time-consuming tasks attorneys perform regularly. It is flexible and powerful enough to be used by both solo practitioners and attorneys at AM Law 200 firms.

As the Customer Solutions Specialist, you will work closely with Casetext’s Enterprise clients to determine the best methods of prompting our AI to accomplish a wide range of tasks and determining how CoCounsel can be used to solve their challenges. This role also involves documenting best practices for prompting CoCounsel to build up a library of tools and tutorials that allows others to learn prompt engineering. You will also need to be comfortable communicating with clients, as this is a customer-facing heavy role. This role is entirely remote, but you must be based in the U.S. and authorized to work in the U.S.

As the Customer Solutions Specialist, You Will:

• Discover, test, and document best practices for a wide range of tasks relevant to our customers.
• Build up a library of high quality prompts or prompt chains to accomplish a variety of tasks, with an easy guide to help users search for the one that meets their needs.
• Build a set of tutorials and interactive tools that teach the art of prompt engineering to our customers.
• Work with large enterprise customers on their prompting strategies.

About You:

• You have a Juris Doctor Degree
• Are experienced in customer-facing roles.
• Have at least basic programming skills and would be comfortable writing small Python programs.
• Have at least a high level familiarity with the architecture and operation of large language models.
• Understand due diligence, eDiscovery, working with large documents, data rooms, etc. and how to use technology to "find the needle in the haystack"
• Are an excellent communicator, and love teaching technical concepts and creating high quality documentation that helps out others.
• Are excited to talk to motivated customers and help solve their problems.
• Have a creative hacker spirit and love solving puzzles.
• Have an organizational mindset and enjoy building teams from the ground up.
• You think holistically and can proactively identify the needs of an organization.
• Make ambiguous problems clear and identify core principles that can translate across scenarios.
• Have a passion for making powerful technology safe and societally beneficial.
• You anticipate unforeseen risks, model out scenarios, and provide actionable guidance to internal stakeholders.
• Think creatively about the risks and benefits of new technologies, and think beyond past checklists and playbooks.
• You stay up-to-date and informed by taking an active interest in emerging research and industry trends.

Salary Range: $120-135K

Casetext Benefits

• Competitive compensation
• Exciting and meaningful work with an ambitious and passionate team
• You’ll be a leader at a fast-growing start-up, take on a lot of responsibility, and play a substantial role in the future of the company
• Medical, dental, and vision insurance is covered for you, and we cover 50% for spouses and dependents
• Health FSA & Dependent Care FSA
• Short-Term & Long-Term Disability
• Professional Development Budget
• Annual Wellness Budget
• One-time Technology Budget
• Flexible, remote-first work culture
• Generous parental leave
• Unlimited PTO
• We’re a close-knit team of smart, driven people who really enjoy working together

On August 17, 2023 Thomson Reuters acquired Casetext, Inc. Over the coming months, Casetext and Thomson Reuters will work together to integrate the business and employees into Thomson Reuters. More will be communicated in the coming months about the transition.

Casetext is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

About the Role

Casetext is looking for a Customer Support Specialist with 3+ years of experience to join our Customer Support team. Your job will be to speak to our customers about our legal research software products, including our newest product, CoCounsel, help troubleshoot problems with customers’ accounts, set up subscriptions, and support our Sales team. We are looking for someone with SaaS experience (legal industry is preferred), a person who is organized, has time management skills, great written & verbal communication skills and loves to problem-solve.

This is a full-time job that requires 40 hours per week. However, the job may not be done during traditional “business hours” during the workweek. We are actually looking for candidates who are open to exploring alternative work schedules, where a portion of the 40 hours per week can be performed in the evenings or on weekends. This role is entirely remote, but you must be based in the U.S. and authorized to work in the U.S & looking for candidates who can work EST & CST timezones.

Newest Product Overview: CoCounsel, built on GPT 4, is the first true AI based legal assistant for attorneys. It automates multiple time-consuming tasks attorneys perform regularly. It is flexible and powerful enough to be used by both solo practitioners and attorneys at AM Law 200 firms. It was launched on March 1st, 2023 and in its first month it generated multi-million dollars in ARR. It is on track to break through 8 figures in ARR soon. You’ll join one of the most-awarded and fastest-growing companies in the legal technology market.

As a Customer Support Specialist You Will

• Speak with customers via live chat, phone, and email to help them with their Casetext accounts and help them fix problems with their accounts
• Speak to leads about the benefits and features of Casetext’s software products
• Write articles for our help center on how to use our products efficiently and troubleshoot common problems
• Support our Sales team during sales

About You

• You have 3+ years of experience in a Customer Support role for a SaaS company
• Legal industry experience (including but not limited to: a JD, Paralegal or Legal Assistant experience) preferred, but not required
• You have experience using customer support software (Intercom, HubSpot, Zendesk, or similar) for live chat, as well as phone and email support experience
• You have strong communication skills & can explain complicated issues
• You are personable with a friendly and approachable tone and positive attitude. You are a customer relationship builder and a problem solver!
• You are calm under pressure and thrive in a fast paced work environment
• You are punctual and prompt, understanding and respecting deadlines and the need to respond quickly to customers
• You are tech savvy and comfortable learning new technologies
• You are flexible and can adapt well
• If you do not have prior legal experience, you are interested in learning about the law – our customers are attorneys, and you will learn about what attorneys need for their practices and businesses in this role

Salary Range: $50-$60K with quarterly bonus opportunities

Casetext Benefits

• Competitive compensation
• Exciting and meaningful work with an ambitious and passionate team
• Medical, dental, and vision insurance is covered for you, and we cover 50% for spouses and dependents
• Health FSA & Dependent Care FSA
• Short-Term & Long-Term Disability
• Professional Development Budget
• Annual Wellness Budget
• One-time Technology Budget
• Flexible, remote-first work culture
• Generous parental leave
• Unlimited PTO
• We’re a close-knit team of smart, driven people who really enjoy working together

On August 17, 2023 Thomson Reuters acquired Casetext, Inc. Over the coming months, Casetext and Thomson Reuters will work together to integrate the business and employees into Thomson Reuters. More will be communicated in the coming months about the transition.

Casetext is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

About the Role

Casetext is looking for an Enterprise Customer Success Manager with 3+ years of experience to join our customer success team. Your responsibilities will include onboarding and training our Enterprise customers on our software, developing and implementing strategies to drive product adoption and maximize usage, managing Enterprise accounts to ensure that customer needs are being met at all times, and supporting our Enterprise sales team. You’ll join one of the most-awarded and fastest-growing companies in the legal technology market. This job is entirely remote, but you must be based in the U.S. and authorized to work in the U.S.

A JD Degree is required. The ideal candidate also has significant experience working in legal technology or for another SaaS company in a customer-facing role, specifically with Enterprise clients.

As the Enterprise CSM You Will:

• Onboarding and training Enterprise clients on our software, including developing customized training programs to serve specific client needs
• Regularly meeting and communicating with Enterprise clients to ensure that their needs are being met and that each Enterprise client is realizing the full value of our software
• Managing client accounts to ensure that customer needs are being met at all times, including offering tailored software solutions to address specific client needs and pain points and working with Engineering teams to achieve their objectives
• Providing support to Enterprise clients by answering questions about product usage and troubleshooting technical issues
• Working with our product and engineering teams to ensure that Enterprise clients’ needs are being met by new product features
• Communicating with internal departments, including Enterprise sales, customer supporting, and marketing, to ensure that the company is meeting Enterprise client needs
• Developing long-term strategies to improve Enterprise client satisfaction and increase retention rates
• Providing training and support to prospective Enterprise clients in structured trials and pursuing related initiatives to support our Enterprise sales team.

You:

• You are interested in learning about new technology and software – Casetext offers a suite of cutting-edge A.I.-based software products
• You are interested in the law – our customers are attorneys, and you will learn about what attorneys need for their firms and their practices in this role
• You are personable, have a positive attitude, enjoy problem-solving, and helping customers
• You enjoy working on cross-functional teams and contributing to broader outcomes–particularly ones focused on positive customer experiences

Salary Range: $90K-$120K

Casetext Benefits

• Competitive compensation
• Exciting and meaningful work with an ambitious and passionate team
• You’ll be a leader at a fast-growing start-up, take on a lot of responsibility, and play a substantial role in the future of the company
• Medical, dental, and vision insurance is covered for you, and we cover 50% for spouses and dependents
• Health FSA & Dependent Care FSA
• Short-Term & Long-Term Disability, covered at 100% for you
• Professional Development Budget
• Annual Wellness Budget
• One-time Technology Budget
• Flexible, remote-first work culture
• Generous maternity and paternity leave
• Unlimited PTO
• We’re a close-knit team of smart, driven people who really enjoy working together

On August 17, 2023 Thomson Reuters acquired Casetext, Inc. Over the coming months, Casetext and Thomson Reuters will work together to integrate the business and employees into Thomson Reuters. More will be communicated in the coming months about the transition.

Casetext is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

About the Role

Casetext is looking for an attorney with litigation experience, in-house experience, or experience working in a law firm's library or KM department, to join our reference attorney team. We need someone that has a passion for legal research & technology to provide instruction to Casetext's customers using the company's suite of AI-products. You'll join one of the most-awarded and fastest-growing companies in the legal technology market. This role is entirely remote, but you must be based in the U.S., preferably EST, and authorized to work in the U.S.

As the Reference Attorney, AI Applications You Will:

• Be a constant advocate for the product and steward of the Casetext brand
• Train our customers on how to use our suite of AI-based software products, including hosting webinars and conducting customized training sessions for attorneys and law firms
• Conduct discrete legal research projects across diverse legal topics
• Become a subject matter expert on Casetext's suite of AI-products
• Troubleshoot a broad range of legal citation and data quality issues
• You may occasionally be responsible for supporting our Sales team in product demonstrations by providing product & legal research expertise, working closely with internal support & customer success teams to help troubleshoot customers' problems to drive customer success outcome, and create materials to educate users of Casetext's products

About You:

• You have a JD with bar admission in at least one jurisdiction
• Excellent verbal and written communication skills, with a passion for working with people
• Strong legal writing skills
• Fast learner & comfortable developing expertise in new technologies
• A strong attention to detail
• You're looking for an adventure in a law-adjacent, but not litigation practice role
• You love legal research and have demonstrated passion for taking on new substantive legal topics
• An exceptional work ethic and you hold yourself & your work to an incredibly high standard
• You're drawn to innovation, especially innovation in law
• You're comfortable with public speaking and answering questions live, potentially in front of several people at once
• You have great prioritization skills and able to cut through tasks efficiently - you don't get fazed by a large quantity of information

Salary Range: $80,000-$110,000/year

Casetext Benefits

• Competitive compensation
• Exciting and meaningful work with an ambitious and passionate team
• You’ll be a leader at a fast-growing start-up, take on a lot of responsibility, and play a substantial role in the future of the company
• Medical, dental, and vision insurance is covered for you, and we cover 50% for spouses and dependents
• Health FSA & Dependent Care FSA
• Short-Term & Long-Term Disability
• Professional Development Budget
• Annual Wellness Budget
• One-time Technology Budget
• Flexible, remote-first work culture
• Generous parental leave
• Unlimited PTO
• We’re a close-knit team of smart, driven people who really enjoy working together

On August 17, 2023 Thomson Reuters acquired Casetext, Inc. Over the coming months, Casetext and Thomson Reuters will work together to integrate the business and employees into Thomson Reuters. More will be communicated in the coming months about the transition.

Casetext is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

About the Role

Casetext is seeking an experienced back end software engineer to join our innovation department. In this role, you will work on some of our most complex technical challenges, exploring the frontiers of what is possible with large language models. The Innovation Department works with other groups within the company to identify their hardest-to-solve technical problems and pushes the cutting edge of technology to solve them. We also engage in some basic research. This role is entirely remote, but you must be based in the U.S. and authorized to work in the U.S.

As the Sr. Software Engineer, Innovation Department You Will:

• Develop robust and scalable back end services and applications that use large language models
• Work extensively with large language models, developing techniques to improve our capabilities in natural language processing and machine learning
• Collaborate with other teams and other members of the innovation department to identify and pursue promising new approaches to solving technical problems

About You:

• At least 5 years of production level experience as a backend or full-stack software engineer at a SAAS Startup or tech company
• Very proficient in Python with recent experience
• Demonstrable track record building features and products from ideation to release for products with strong product-market fit
• Experience working with large language models
• Full-stack engineering skills preferred
• Prefer experience in a previous R&D role, but not required
• Bachelor's degree in Computer Science, Software Engineering, or a related field

Salary Range: $170-$190k

Casetext Benefits

• Competitive compensation
• Exciting and meaningful work with an ambitious and passionate team
• You’ll be a leader at a fast-growing start-up, take on a lot of responsibility, and play a substantial role in the future of the company
• Medical, dental, and vision insurance is covered for you, and we cover 50% for spouses and dependents
• Health FSA & Dependent Care FSA
• Short-Term & Long-Term Disability
• Professional Development Budget
• Annual Wellness Budget
• One-time Technology Budget
• Flexible, remote-first work culture
• Generous parental leave
• Unlimited PTO
• We’re a close-knit team of smart, driven people who really enjoy working together

On August 17, 2023 Thomson Reuters acquired Casetext, Inc. Over the coming months, Casetext and Thomson Reuters will work together to integrate the business and employees into Thomson Reuters. More will be communicated in the coming months about the transition.

Casetext is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.