LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview:

Are you passionate about delivering value to customers and solving business problems with technology? We are looking for a customer focused and experienced professional to join our team as a Solutions Engineer (SE) for Strategic Accounts.

The SE is an important role within our Strategic Accounts. The SE both manages all the Technical aspects of a customer's program. They are the trusted advisor on all Technical solutions and LivePerson product capabilities. You will bring technical design, analysis, development and consulting to enterprise clients.

You will report to the Director, AConversational AI Services

You will:

You will be part of a team that provides support, advice and technical expertise to some of the largest companies within APAC, on how best to transform the way they work with their customers to deliver value at scale.

Working from our metropolitan offices, or on a client or partner site, your skills and desire will help us deliver exceptional and agile service and support to our clients. We are the subject matter experts - individuals that want to work within a team known for its expertise and innovation. We want our new recruits to deliver cutting-edge solutions that form a point of difference for our customers and their consumers.

Key Areas of responsibility:

• Design - develops best practice designs on configurations and solutions to meet technical requirements of a customer's program and/or deployment.
• Deployment – setup, develop, configure and test all technical assets according the scope and timelines of the customers project plan and program requirements. Responsible for LE Tag and taglet code development.
• Development - work with LivePerson DevSupport, product and R&D groups to create feature extensions for our brands.
• Product Extensions – identify applicable use cases and business needs for LivePerson capabilities and successfully deploy into customer's account.
• Extensive Technical Product Expertise - on the suite of LivePerson solutions and capabilities acting as a SME on all LivePerson technical solutions and offerings.

Key Activities :

• Support pre-sales + kickoff on deployment process and methodology. Be the point of contact and serve to support all technical related activities. These activities include:
• Demonstration of LivePerson product capabilities
• Demonstration of LivePerson product extensions
• Proof of concepts and feasibility assessments for integrations
• Educating the customer on "how to's" and technical requirements/capabilities of LivePerson solutions
• Conducts scoping and provides estimates around technical requirements and solutions.
• Leads and conducts technical discovery sessions and produces technical design documents.
• Leads the technical definition, development and execution of all LivePerson integrations, applications and features.
• Serve as the first point of contact for technical information around security, performance and deployment practices for customers.
• Creates and develops product extensions to deliver on customer needs/requirements.
• Creates and manages project plans used in execution of deployments.
• Leads and supports the customer testing meetings and supports customer technical resources on implementing the LivePerson solutions.
• Supports the Customer Success Manager on project meetings as determined by plan or agreement with customers for projects

You have:

• Android or IOS SDK expertise.
• Javascript, Java and Open Web Standards (Open APIs, OAuth, and SAML).
• Connecting with C-level executives across multiple industries; and
• to work alongside development and operational teams to design and guide implementation solution.
• Be a thought leader on conversational commerce implementations, contact centre operation and automation / AI technologies.
• Be able to understand your enterprise client's digital requirements, business drivers and technological difficulties and opportunities. Around - people, processes, or technology – and help design a path towards digital transformation.
• Managing client expectations, communications, and change solutions to ensure a smooth delivery of LivePerson technology solutions; and
• work with local and virtual global teams and IT infrastructure in complex customer situations.

Benefits:

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Native AI learning and Fast track growth opportunities
• Equal opportunity employer

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.