You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

Welcome to Design team at LivePerson! Here you will be working on a rich and multi-layered SaaS platform that is being used daily by some of the biggest brands in the world. We are a leading player in enterprises to consumers communication, using the most advanced AI tools in the market.

In the Head of User Experience role, you will manage the design department and ensure clear vision and high quality in order to improve the day to day work of our users. You will navigate through rich variety of advanced features, managed by teams on a global scale.Your success will directly affect our users, who are supporting millions of consumers across multiple industries.

You will:

• Design leadership: responsible for providing design leadership to the UX team (six designers). This includes mentoring and coaching designers, providing feedback on their work, and helping them grow their skills.
• Design strategy: working closely with senior leadership to understand the company’s goals and translate them into a design vision that is aligned with the needs of the end-users. Communicating the design strategy and priorities across the organization.
• Design standards: responsible for developing and maintaining design standards that ensure consistency across all products and services. This includes defining the visual design language, interaction patterns, and usability guidelines.
• Design execution: working closely with the product team to ensure that the design is implemented correctly and that the end-product meets the desired user experience standards.

You have:

• 8+ years of experience as a user experience designers - MUST
• 3+ years of managing designers - MUST
• Must have at least 4 + years of experience in the following (experience may be gained concurrently):
• Creating prototypes or highly detailed wireframes for complex web applications.
• User interface patterns for web and mobile
• Visual design
• SaaS platforms for enterprises
• Large-scale B2B platforms that involve multiple product and tech departments.
• Figma

Nice to have:

• Manage designers remotely on a global scale.
• implementation of new design systems across different features and teams
• Able to adapt to changes in the company’s roadmap and priorities from time to time.
• AI related products

Benefits:

• Health: medical and mental.
• Time away: vacation, national/religious holidays and five personal days.
• Financial: ESPP, lunch meals cards.
• Family: parental leave
• Development: tuition reimbursement, native AI learning
• Additional: exclusive perks and discounts

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.