AbridgeHealth care is all about conversations, with over 2B spoken conversations each year between patients and their care teams in just the United States. However, people forget up to 80% of those conversations, leading to worse patient outcomes. And doctors are burning out writing notes in their EMRs instead of focusing on their patients. That’s where Abridge comes in — our audio-based standalone and integrated solutions record and summarize medical conversations, anywhere care happens.
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Apply to AbridgeWe’re looking for a Cloud Network Engineer to join our growing team. You’ll build and support integrations to our customers and partners so that we can improve clinician workflows, and you’ll see + hear firsthand the impact we are making to reduce clinician burnout.
What You'll Do:
- Collaborate with team members and customers to configure, test, and support secure and reliable network integrations between Abridge’s cloud environments and our partners’ networks. These integrations will include site-to-site VPNs.
- Recommend and meet deadlines. You will have responsibility for ensuring that integrations are built, tested, and launched on time.
- Communicate regularly and effectively with teammates and both technical and non-technical stakeholders at our partners.
- Provide routine operations level support (CRUD) for our cloud networking infrastructure, to include (in GCP) VPC’s, Subnets, Routes and Firewall Rules.
Ideally, you:
- Have 3+ years of experience configuring, testing, troubleshooting, and supporting networks in a cloud environment such as Google Cloud Platform or AWS.
- Know the difference between a VPC and a VPN, and have configured both.
- Prefer Wireshark to Baby Shark. You should be able to debug networking issues at the IP packet layer.
- Are familiar with provisioning and management of SSL certificates
- Are independent and self-directed, and work well in a team
- Are willing to pitch in wherever needed - as a fast-moving startup we need to do great work, quickly
We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.
Life at Abridge
At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.
Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.
Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).
Apply to AbridgeWe’re looking for a Lead Data Engineer to help us design, build, and operate the data platform required to scale our business, which operates at the forefront of generative AI in healthcare. You’ll work alongside our growing team of engineers, machine learning scientists, and business teams to transform our data pipeline and warehouse, fuel our machine learning models, and meet our growing business intelligence needs.
What You'll Do:
- Lead the end-to-end design, development, testing and deployment of our data pipelines and warehouse -- ensuring scalability, efficiency and data quality
- Evaluate, recommend and implement the technologies, tools and processes we need
- Collaborate closely with machine learning scientists to understand data requirements and translate them into technical solutions that you will implement
- Help ML teams establish secure and compliant access protocols
- Ensure the security, compliance and privacy of data through implementation of necessary protocols and best practices
- Stay up-to-date with industry trends and advancements in data engineering and bring innovative ideas to continuously improve our data processes
- Monitor and troubleshoot data pipeline and warehouse quality and performance issues, ensuring smooth operation and proactively addressing potential bottlenecks
- Document the architecture, design decisions, and processes, enabling knowledge sharing within the team and across the organization
What you'll bring:
- 5+ years of Data Engineering experience in a cloud-first organization
- Experience in building and operating data pipelines and warehouses. You have probably built an organization’s first data pipeline or have been the lead on a project to overhaul or replace a pipeline.
- Knowledge of governance issues and how to secure sensitive information such as PHI, PII or financial data without limiting its utility to analysts and scientists
- Up-to-date expertise on industry best-practices and tools + a passion for learning new things. You're savvy with tooling like Airbyte, Fivetran, dbt, Snowflake and BigQuery.
- Excitement to take a hands-on approach in a fast-moving, productive and supportive environment
- Willingness to pitch in wherever needed -- as a fast-moving startup we need to do great work, quickly
We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.
Life at Abridge
At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.
Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.
Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).
Engineering
remote
Salary range $175,000 - $205,000
added Sat Oct 14, 2023
Apply to AbridgeAbout the role:
We’re looking for a Senior Software Engineer to join our growing team. You’ll play a key role in helping us scale and mature our business by building and supporting new + existing web applications and their supporting backends. You’ll be writing code (mostly Typescript), making architectural decisions, recommending technologies to adopt, and ensuring that our systems scale up reliably and securely.
What you'll do:
- Scale up our business by designing, building, and supporting easy-to-use web applications, including both front-end comments and the backend services and data models that power them.
- Make & implement technology decisions that support business needs without compromising security, privacy or quality
- Enhance existing systems to add new functionality, and to improve performance, stability, quality, and security
- Advocate for high standards; make quality-of-life improvements to the codebase; and help limit the growth of technical debt
- Build deep user empathy and maintain a user-centric mindset
- Communicate regularly and effectively within and on behalf of our cross-functional product delivery teams. You’ll work with other disciplines including design, product, machine learning, and infrastructure, and will have opportunities to learn from and contribute to projects across the company
What you'll bring:
- 5+ years experience building, shipping and operating web applications at scale. You’ve seen what works, and probably a few things that didn’t work.
- Experience as a lead engineer on a major component or subsystem of a software platform, or as the lead for the platform itself
- Excitement about working in our tech stack, which is primarily NodeJS (Typescript) and React running on Google Cloud (GCP)
- Ability to act with autonomy & self-direction while working well in a team environment
- Willingness to pitch in wherever needed - as a fast-moving startup we need to do good work, quickly
$175,000 - $205,000 a year
Based on pay transparency guidelines, a reasonable expectation for the salary range is listed, which applies to California, Colorado, New Jersey, New York, and Washington. The base salary range for other locations may vary. Actual base salary will be dependent on geographic location, relevant experience, skills, qualifications, and/or other job-related factors. As a part of the total compensation package, this role may also be eligible to participate in a company stock option plan. Salary listed does not include total compensation, e.g. equity.
We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.
Life at Abridge
At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.
Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.
Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).
Machine Learning
remote
Salary range $150,000 - $300,000
added Wed Sep 27, 2023
Apply to AbridgeFrom transcribing medical conversations to delivering key takeaways, our trailblazing work in machine learning research makes the Abridge experience possible. We're currently looking to hire research scientists with experience in machine learning and natural language processing. The ideal candidate will bring technical mastery, fluency with foundation models, genuine interest in the medical domain, and strong critical thinking skills to the role. At Abridge, all of our ML work has a strong research component, and all of our research scientists contribute directly to real products that impact the lives of doctors.
What You'll Do:
- Advance the state of the art in medical NLP, in areas including conversation summarization, evidence extraction, outcome prediction, evaluation techniques, and experimentation.
- Actively contribute to the wider research community by sharing and publishing original research
- Help to define important problems, identify appropriate baselines, develop state-of-the-art methods, and ship them into production.
- Dial deeply into real-time feedback from clinicians to guide further refinements and innovations
- Be results-oriented in the face of ambiguous problems and uncertain outcomes
What You'll Bring:
- Strong research background, as demonstrated through papers and a graduate degree (MS or PhD) in Electrical Engineering, Computer Sciences, Mathematics, or equivalent experience.
- High-impact publications at peer-reviewed AI conferences (e.g. *CL, NeurIPS, ICML, ICLR).
- Significant real-world impact, as demonstrated through open source contributions and deployed technology.
- Strong programming skills with proven experience crafting, prototyping, and delivering machine learning solutions into production.
- Experience with deep learning libraries (e.g. PyTorch, Jax, Tensorflow) and platforms, multi-GPU training, and statistical analyses of observational and experimental data.
Why work at Abridge?
- Be a part of a trailblazing, mission driven organization that uses audio as the wedge to improve the healthcare delivery experience
- Unlimited PTO, plus 12 national holidays
- Comprehensive and generous benefits package:
- 16 weeks paid parental leave, for all employees
- Flexible working hours — we care more about what you accomplish than what specific hours you’re working
- Remote work environment
- Equity for all new employees
- Generous equipment budget for your home office setup ($1600)
- Opportunity to work and grow with talented individuals, and have ownership and impact at a high growth startup.
- Plus much more!
100% coverage of employee medical, dental and vision
75% coverage for dependent medical, dental and vision
401k program
$150,000 - $300,000 a year
Salary does not include total compensation, e.g. equity.
Life at Abridge
At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.
Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.
Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).
Apply to AbridgeAbout the role:
As a Product Marketing Manager at Abridge, you’ll play a key role, responsible for creating effective product launch campaigns and ensuring the sales team is well prepared to efficiently convert pipeline.
What you'll do:
- Messaging and story-telling:
- Develop messaging, drive audience insights, and increase awareness, activation, and adoption of Abridge’s core products
- As a strategic storyteller, you will identify opportunities to create market-making moments and bring together Growth and Sales to build compelling campaigns that drive consideration and differentiation in the market
- Craft compelling product narratives, differentiated positioning, and resonant messaging
- Build customer personas for the various segments and buyers within each segment
- Launch campaigns and sales enablement:
- Drive well-executed product launches and marketing moments to generate sales pipeline and grow adoption of the Abridge’s core products
- Hands-on capability to create a range of marketing assets, including sales enablement, lifecycle campaigns, blogpost, event keynotes, etc
- Lead sales enablement efforts to create compelling content, customer-facing assets and more so the sales team can efficiently sell our products
- Develop a marketing roadmap in partnership with the product team to announce continuous product updates at a cadence that suits the target audience
- Market Feedback:
- Weave together market dynamics, customer needs, and products to create comprehensive go-to-market strategies
What you'll bring:
- Minimum 6 years of experience in product marketing at a healthcare or high tech company
- Experience crafting compelling product positioning and messaging
- Excellent written and verbal communication skills
- Ability to take complex concepts and distill them into digestible, relatable & easy-to understand writing
- Ability to communicate a clear strategy, drive concrete deliverables & motivate cross-functional team members with different focus areas
- Proven track record in a fast-paced environment, ability to drive clarity and decisions & organizational skills to manage multiple projects with tight deadlines effectively
Life at Abridge
At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.
Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.
Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).
Apply to AbridgeAbout the role:
We are seeking a talented Brand Visual Designer to join our marketing team and play a crucial role in shaping our brand identity. As a Brand Visual Designer at Abridge, you will have the unique opportunity to work in a dynamic and innovative environment, crafting the visual elements that will help us establish a strong and memorable brand presence in the AI healthcare technology sector.
What you'll do:
- Brand Identity: Maintain the visual elements of our brand across all touchpoints, including logo design, typography, color schemes, and visual style guidelines that reflect our company's values and mission.
- Graphic Design: Create visually compelling and engaging designs for a variety of marketing materials, including digital assets, presentations, print collateral, and user interfaces that align with our brand guidelines.
- Marketing Collateral: Design and produce marketing materials, such as brochures, infographics, social media graphics, email templates, and other assets that effectively communicate our benefits and values.
- Web Design: Work on the visual design of our website, ensuring that it not only looks appealing but also conveys our brand's message effectively and contributes to user engagement.
- Creative Ideation: Collaborate with the marketing team and external creative agencies to brainstorm and contribute innovative design ideas that support marketing campaigns and initiatives.
- Market Research: Stay updated on industry trends and design best practices in the healthcare technology sector to inform and improve our design strategies.
What you'll bring:
- Bachelor's degree or equivalent experience in Graphic Design or Visual Communication
- 5+ years proven experience as a Brand Visual Designer, preferably within the healthcare industry targeting both B2B and B2C audiences
- High bar for premium creative execution with an obsession around the needs of the specific audience being targeted
- Proficiency in industry-standard design software (e.g., Figma, Adobe Creative Suite)
- Strong portfolio showcasing a range of design work, including branding, marketing materials, and digital design
- Understanding of user-centered design principles and their application
- Familiarity with generative AI creative tools
- Excellent communication and collaboration skills
- Ability to work in a fast-paced growth environment, meet deadlines, and adapt to changing priorities
$100,000 - $120,000 a year
Based on pay transparency guidelines, a reasonable expectation for the salary range is listed, which applies to California, Colorado, New Jersey, New York, and Washington. The base salary range for other locations may vary. Actual base salary will be dependent on geographic location, relevant experience, skills, qualifications, and/or other job-related factors. As a part of the total compensation package, this role may be eligible to participate in a company stock option plan.
We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.
Life at Abridge
At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.
Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.
Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).
Apply to AbridgeAt Abridge, trust is our currency. We are committed to delivering exceptional products, services, and experiences to our customers. We are looking for a highly motivated Director of Customer Experience & Support to join our rapidly growing team and play a pivotal role in creating and implementing customer support strategies, policies, and systems. You will be responsible for not only managing daily operations, but also building and scaling our customer experience and support department to meet the growing demands of our business. The ideal candidate is a visionary leader who can design and implement efficient support processes and foster a customer-centric culture within Abridge.
This role offers the unique opportunity to both build and lead this function, while ensuring top-notch service delivery. You’ll lead with empathy and use your exceptional communication skills to help our customers succeed.
We take our user experience and happiness seriously and consider this role essential to the company’s success. In this role, you’ll set the standard for what incredible customer experience looks like at Abridge.
Your responsibilities:
- Strategic Planning: Develop and execute a comprehensive customer support strategy aligned with company goals, with a focus on setting up new systems and processes from scratch.
- Process Development: Design and implement customer support processes, including ticketing systems, knowledge bases, and communication channels, to ensure efficient issue resolution and customer satisfaction. Identify and implement tools and technologies to enhance support capabilities, including CRM software and AI-powered solutions.
- Quality Assurance: Establish and maintain quality standards for customer interactions, regularly monitoring and improving service quality.
- Data Analysis: Utilize data and analytics to track key performance indicators (KPIs) and identify trends to continuously improve support operations.
- Voice of Customer: Serve as the voice of the user to our internal teams; spot trends in customer issues and communicate with product and engineering teams. Lead initiatives to continuously improve the customer support experience, incorporating feedback from customers and team members.
- Cross-Functional Collaboration: Collaborate closely with other departments, such as Sales, Product, and Marketing, to ensure a seamless customer experience.
To be successful in this role, you bring:
- 7+ years proven experience in building and scaling customer support teams from the ground up for a SaaS product. You’ve built a reputation for driving a culture of accountability, ownership, and results.
- Deep understanding of customer support best practices, processes and technologiesExcellent communication and interpersonal skills
- Experience working with data to identify trends and performance insights
- Strong project management skills and the ability to manage multiple projects simultaneously, while maintaining attention to detail and quality
- A self-starter approach to work + the ability to adapt and thrive in rapidly changing circumstances and priorities
- Creativity and scrappiness along with strong problem solving skills, tactful conflict resolution skills and a bias to action
Ideally, you have:
- Experience with healthcare technology systems and electronic record systems – this is a definite plus
- Familiarity with systems requiring strict adherence to privacy and security protocols
- Knowledge of tiered support organizations and escalation protocols
We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.
Life at Abridge
At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.
Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.
Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).
Apply to AbridgeAs an Implementation Manager at Abridge, you will play a critical role in ensuring the successful deployment and implementation of Abridge products and services with our customers. You will be the primary point of contact for our valued partners and you will be the driving force behind seamless project execution. You’ll use your exceptional communication skills as you work closely with internal and external stakeholders to deliver projects on time, while exceeding the needs and expectations of our users.
Ideally, you thrive in a startup environment, specifically with a culture that’s built on seeing obstacles as opportunities, having a bias toward execution, being a little nerdy and perpetually curious, and helping teammates succeed.
Your responsibilities:
- Lead customer implementations and serve as the primary point of contact for Abridge's partners. Be the person who instills confidence + trust in our partners and team, and ultimately drives on-time implementations with high NPS.
- Own the creation, coordination and execution of project plans, in collaboration with internal and external cross-functional teams.
- Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, and go-live.
- Identify and manage project risks and issues, and develop contingency plans as needed.
- Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner.
- Push our goals forward, and be the one to drive forward progress with our partners and internally.
- Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment.
- Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support.
To be successful in this role, you:
- Have a track record of driving successful implementation projects from initiation to completion.
- Excel at communication and can synthesize information in a concise way.
- Are extremely organized. You’re able to manage multiple priorities at once, without missing a beat, while maintaining attention to detail and quality.
- Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency. Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation.
- Have the ability to smell smoke and escalate early, with proposed solutions.
- Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action.
- Have 5+ years of experience in project management, with a focus on software deployment and implementation at B2B companies.
Ideally, you have:
- Experience with healthcare technology systems and electronic record systems is a definite plus.
- Familiarity with systems requiring strict adherence to privacy and security protocols.
- Knowledge of tiered support organizations and escalation protocols.
$130,000 - $160,000 a year
Based on pay transparency guidelines, a reasonable expectation for the salary range is listed, which applies to California, Colorado, New Jersey, New York, and Washington. The base salary range for other locations may vary. Actual base salary will be dependent on geographic location, relevant experience, skills, qualifications, and/or other job-related factors. As a part of the total compensation package, this role may be eligible to participate in a company stock option plan.
We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.
Life at Abridge
At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.
Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.
Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).
Apply to AbridgeAbout the role:
We are looking for a mission-driven designer with a researcher mindset and hands-on experience building and shipping digital products and services. As a designer at Abridge, you would work within a small, intrepid team of engineers, researchers, and creatives to:
- Understand and empathize with the needs of doctors, patients, and other users in the healthcare ecosystem,
- Explore new ways of interacting with user- and AI-generated content, and
- Shape your insights into compelling mobile and web experiences that break free from the stale paradigms of modern healthcare technology.
What you would do:
- Support our interdisciplinary, all-remote product delivery team by quickly assembling and conducting research studies with Abridge’s numerous pilot users.
- Prepare our clinician products for self-serve sign-up, by crafting delightful onboarding experiences that welcome new users and keep them engaged over time.
- Combine your research insights with analytics to identify trends and quickly iterate on ideas.
- Create a full range of design artifacts to communicate the purpose and functionality of new product features (e.g. user flows, wireframes, prototypes, and production ready UIs).
- Ensure our products comply with accessibility standards (e.g. WCAG 2.2).
- Contribute to Abridge’s expanding design system and component libraries.
What you bring:
- 5+ years of experience designing and shipping digital products (web & mobile)
- Bachelor’s or Master’s degree in design, or related level of experience
- Savviness to know your way around standard design tools (e.g. Figma) in your sleep, but you’re just as happy with a stack of post-its or a whiteboard marker
- Unflinching capability to embrace ambiguity and are energized by fast-paced environments.
- Passion for design that extends beyond the UI into the systems and services that support the visuals. Clear information architecture is non-negotiable to you.
- Experience selecting and using common UX research methodologies (e.g. contextual inquiry, card-sorting, think-aloud protocols), and tools (e.g. usertesting.com)
- Empathy and expert communication skills -- you have a broad toolkit, and know how to get your points across
- Passion for healthcare space -- whether you've engaged with it as a patient or caregiver, you quickly find yourself getting fired up when offered the chance to change it for the better
- Bonus points if you have experience in designing for generative AI content
Life at Abridge
At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.
Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.
Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).
Sales
remote
Salary range $140,000 - $150,000
added Wed Sep 27, 2023
Apply to AbridgeAbout the role:
We are looking for a highly motivated Director of Enterprise Development to join our dynamic team at Abridge. In this role, you will have the unique opportunity to drive new customer bookings, expand pilot opportunities, and articulate the value of Abridge solutions to healthcare executives and clinicians. With your extensive experience in consultative selling, knowledge of large healthcare systems, and exceptional communication skills, you will play a pivotal role in our rapid growth and establish Abridge as a leading innovator in generative AI applications for healthcare.
What you would do:
- Drive booking for net new customers and expansion of pilot opportunities
- Articulate value of Abridge solution and technology to Health Systems executives and clinicians
- Develop pipeline within an assigned region to penetrate new accounts and create opportunities for Abridge solutions
- Work with health systems to define success criteria for initial Abridge usage and convert pilots into long-term customer agreements
- Execute recommended activities with prospective customers in alignment with the sales process to advance evaluation of Abridge solutions and drive opportunities to closure
- Build relationships with key decision makers and C-Level executives within IDNs and work directly with Physicians and Physician Services executives
- Develop account plans to fully deploy Abridge solutions by working with customers to build roadmaps for future expansion
- Work cross-functionally with relevant team members including product, implementations, support, legal, and marketing to enable customer success
- Proactively develops and expands network of relationships to generate opportunities
- Serve as an ambassador for Abridge in representing the company and our thoughtful approach to generative AI uses in healthcare environments
Who you are:
- Excellent communication and active listening skills, ability to communicate with multiple stakeholders at Integrated Delivery Networks and Enterprise Health Systems
- Prior sales experience with large, complex health systems including knowledge of stakeholders, policies, decision-making protocols, and technology evaluation norms
- Ability to navigate within large, matrixed organizations with shifting priorities
- Skilled at articulating value to prospective customers by working to understand organizational objectives and creating alignment with technology solutions
- Business and financial acumen including a proven track record of delivering results through strategic customer relationships, exceeding sales goals, and creating great outcomes for customers that are referenceable
- Ability to deal with change and thrive in ambiguity
- Comfortable executing against a responsive sales process framework with a bias for action and focus on accountability
- Command of recent trends and policies impacting key stakeholders at IDNs and Health Systems
- Comfortable developing multi-input account strategies to roadmap technology adoption across multiple years inside large Enterprise Health Systems
- Strong knowledge of Physician workflow and clinical documentation requirements, prior experience with documentation solutions, EHR, and speech recognition technology is strongly recommended
Requirements and Qualifications:
- 7+ years direct sales experience in Healthcare SaaS and technology solutions
- Evidence of success in roles focused on new customer acquisition
- Experience selling to Integrated Delivery Networks and Enterprise Health Systems
- Demonstrated track record of consultative selling ability at C-suite level
- Previous responsibility with 7 figure contracts and multi-million dollar quotas
- Proven track record of consistent new business growth and relationship development
- Strong executive-level negotiation skills including contract and business terms
- Ability to communicate and influence at all organizational levels
- Strong interpersonal, time management, and presentation skills
- Ability to travel within the assigned territory to support sales objectives
$140,000 - $150,000 a year
Based on pay transparency guidelines, a reasonable expectation for the salary range is listed, which applies to California, Colorado, New Jersey, New York, and Washington. The base salary range for other locations may vary. Actual base salary will be dependent on geographic location, relevant experience, skills, qualifications, and/or other job-related factors. As a part of the total compensation package, this role may be eligible to participate in our sales incentive plan and/or company stock option plan.
We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.
Life at Abridge
At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.
Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.
Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).
Apply to AbridgeAs a Director of Partner Success at Abridge, you will play a vital role in ensuring the satisfaction, adoption, and expansion of our solutions within our customers. You will be a core member of the commercial team and work closely with clinicians, administrators, and key stakeholders to understand their needs, provide ongoing support and guidance, and drive the successful utilization and expansion of our products and services. You will report to Abridge’s Chief Commercial Officer.
Your responsibilities:
- Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers.
- Act as a trusted advisor to clinicians, offering guidance and best practices to enhance their productivity, efficiency, and patient outcomes.
- Understand user workflows, pain points, and objectives to align our solutions with their needs.
- Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions.
- Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions.
- Monitor and track clinician satisfaction and adoption rates, proactively identifying opportunities for improvement and driving engagement initiatives.
- Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans.
- Conduct regular business reviews with key stakeholders to assess product performance, user feedback, and identify opportunities for additional value-add solutions.
- Present new features, upgrades, and solutions to clients, highlighting their potential benefits and ROI.
- Track customer expansion metrics and contribute to revenue growth targets.
- Support all clinician users and serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements.
- Collaborate with cross-functional teams, including sales, marketing, and product, to deliver a seamless customer experience.
- Contribute to the development of customer success resources, such as knowledge bases, training materials, and customer success stories.
To be successful in this role, you have:
- Proven experience as a Director of Customer/Partner Success or Customer Success/Partner Manager
- Strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians.
- Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels.
- Technical aptitude and ability to quickly understand and effectively communicate complex software solutions.
- Strong problem-solving skills, with a proactive and results-oriented mindset.
- Ability to multitask and manage multiple client relationships simultaneously.
- Familiarity with CRM software and customer success tools is a plus.
- Strong organizational and project management capabilities.
$150,000 - $160,000 a year
Based on pay transparency guidelines, a reasonable expectation for the salary range is listed, which applies to California, Colorado, New Jersey, New York, and Washington. The base salary range for other locations may vary. Actual base salary will be dependent on geographic location, relevant experience, skills, qualifications, and/or other job-related factors. As a part of the total compensation package, this role may be eligible to participate in a sales incentive plan and/or company stock option plan.
We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.
Life at Abridge
At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.
Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.
Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).
Sales
remote
Salary range $140,000 - $150,000
added Wed Sep 27, 2023
Apply to AbridgeSince 2018, Abridge has been creating cutting-edge machine learning + AI technology that saves doctors and patients time, stress, and money. Working closely with and reporting directly to our Chief Commercial Officer, our Director of Sales Operations and Enablement role offers a unique opportunity to introduce and share Abridge’s technology with clinicians and physicians around the world. Working at Abridge drives real impact for millions of patients and the doctors who serve them.
Abridge is currently undergoing incredible growth. Our technology solves the #1 problem hospital CMIOs are facing regarding staffing shortages and clinician burnout. Our sales pipeline (full of pedigreed health systems) is indicative of our tech’s ability to meet the market’s need. We are incredibly well positioned to combine our technology with the growing interest in how AI can streamline healthcare operations, for doctors, patients, and payers alike. This is a golden moment in time to join Abridge where professional, financial, and personal success can all combine for the right individual. Based in Pittsburgh, but with a fully-distributed, remote-first team culture, Abridge is paradoxically using AI to help bring more humanity and connection back to health care.
What you'll do:
- Oversee the development and implementation of processes, tools, training and best practices to enhance the effectiveness of our sales team
- Create a sales operations strategy that aligns with our overall business objectives, optimizing our sales pipeline and revenue
- Develop and manage our lead qualification process along with line management responsibilities for our Business Development Representatives
- Partner closely with the sales leadership to identify opportunities for sales process improvement
- Develop and manage sales forecast and pipeline reports, providing regular insights to the sales team and executive leadership
- Implement sales training and development initiatives to drive sales team competency and product knowledge
- Collaborate with Marketing to ensure proper alignment of sales tools, enablement materials, and messaging
- Manage and refine sales performance metrics, ensuring our CRM system delivers real-time insights for effective decision-making
About you:
- You are a dynamic, collaborative, and results-driven practitioner with a passion for maximizing sales effectiveness and operational efficiency.
- You bring a strategic mindset with the ability to work in a fast-paced, evolving environment.
- You have a knack for understanding the complexities of the healthcare industry and using that knowledge to drive sales.
- You are technically skilled at converting data into actionable insights and are committed to developing the skills and capabilities of the sales team.
- Your exceptional communication skills help you build strong relationships across various teams and with stakeholders
- You are technically savvy to self-navigate through Abridge's internal technologies and stay-up-to-date on the how to use latest internal-tooling tech features
- You are extremely adept at working under pressure and intense timelines along with the flexibilty to pivot required in a small start-up environment
Requirements and Qualifications:
- Bachelor's degree in Business Administration, Sales, Marketing, or related field; Master's degree or MBA is a plus
- 7+ years of experience in a sales operations role within a SaaS or healthcare environment
- Proven track record in leading and developing high-performance sales operations teams
- Exceptional knowledge of CRM systems and sales technology tools, Salesforce experience is highly desirable
- Strong analytical, problem-solving and project management skills
- Demonstrated experience with sales training and enablement strategies
- Solid understanding of the healthcare industry, especially in the context of SaaS
- Proficiency in analyzing sales performance metrics and making data-driven decisions
- Excellent verbal and written communication skills, along with proven ability to present to senior leadership
- Ability to work collaboratively across teams and manage multiple projects simultaneously
- Customer-centric approach, focusing on delivering the best solutions for our clients
$140,000 - $150,000 a year
Based on pay transparency guidelines, a reasonable expectation for the salary range is listed, which applies to California, Colorado, New Jersey, New York, and Washington. The base salary range for other locations may vary. Actual base salary will be dependent on geographic location, relevant experience, skills, qualifications, and/or other job-related factors. As a part of the total compensation package, this role may be eligible to participate in a sales incentive plan and/or company stock option plan.
We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.
Life at Abridge
At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.
Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.
Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).
Apply to AbridgeDon't see an opening that's a perfect fit right now? Please share your resume here so we can reach out when we do!
We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.
Life at Abridge
At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.
Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.
Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).