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Implementation Manager
Operations
remote
Salary range $130,000 - $160,000
added Wed Sep 27, 2023
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As an Implementation Manager at Abridge, you will play a critical role in ensuring the successful deployment and implementation of Abridge products and services with our customers. You will be the primary point of contact for our valued partners and you will be the driving force behind seamless project execution. You’ll use your exceptional communication skills as you work closely with internal and external stakeholders to deliver projects on time, while exceeding the needs and expectations of our users.
Ideally, you thrive in a startup environment, specifically with a culture that’s built on seeing obstacles as opportunities, having a bias toward execution, being a little nerdy and perpetually curious, and helping teammates succeed.

Your responsibilities:

  • Lead customer implementations and serve as the primary point of contact for Abridge's partners. Be the person who instills confidence + trust in our partners and team, and ultimately drives on-time implementations with high NPS.
  • Own the creation, coordination and execution of project plans, in collaboration with internal and external cross-functional teams.
  • Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, and go-live.
  • Identify and manage project risks and issues, and develop contingency plans as needed.
  • Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner.
  • Push our goals forward, and be the one to drive forward progress with our partners and internally.
  • Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment.
  • Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support.

To be successful in this role, you:

  • Have a track record of driving successful implementation projects from initiation to completion.
  • Excel at communication and can synthesize information in a concise way.
  • Are extremely organized. You’re able to manage multiple priorities at once, without missing a beat, while maintaining attention to detail and quality.
  • Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency. Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation.
  • Have the ability to smell smoke and escalate early, with proposed solutions.
  • Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action.
  • Have 5+ years of experience in project management, with a focus on software deployment and implementation at B2B companies.

Ideally, you have:

  • Experience with healthcare technology systems and electronic record systems is a definite plus.
  • Familiarity with systems requiring strict adherence to privacy and security protocols.
  • Knowledge of tiered support organizations and escalation protocols.
$130,000 - $160,000 a year
Based on pay transparency guidelines, a reasonable expectation for the salary range is listed, which applies to California, Colorado, New Jersey, New York, and Washington. The base salary range for other locations may vary. Actual base salary will be dependent on geographic location, relevant experience, skills, qualifications, and/or other job-related factors. As a part of the total compensation package, this role may be eligible to participate in a company stock option plan.
We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.
Life at Abridge
At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.
Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.
Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).
abridge.com Abridge
Health care is all about conversations, with over 2B spoken conversations each year between patients and their care teams in just the United States. However, people forget up to 80% of those conversations, leading to worse patient outcomes. And doctors are burning out writing notes in their EMRs instead of focusing on their patients. That’s where Abridge comes in — our audio-based standalone and integrated solutions record and summarize medical conversations, anywhere care happens.
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