About the role

As a Customer Director at Faculty, you'll be the client facing day-to-day commercial lead for a group of accounts within consumer industries such as Retail, FMCG and Travel. Reporting into the Business Unit Director, you will drive achievement of a sales target for your sector through cross-selling and upselling, ultimately increasing the value of your account group year on year. You will also oversee teams made up of Senior Managers, Engagement Managers and Associates who will focus on day to day client delivery.

Faculty's Consumer Business Unit enables retailers, travel operators and manufacturers to supercharge the way they use data to operate their businesses and engage with their consumers. In our work, we use state-of-the-art machine learning techniques to deliver millions of dollars of impact for some of the world's most recognisable brands. Our customers include billion-dollar retailers, high-end fashion companies and fast-growth direct-to-consumer businesses. The Sales team is responsible for helping to get our technology to these customers.

You are directly responsible for client satisfaction and engagement, driving client retention as well as helping uncover opportunities for account growth. You'll be executing care plans for high value clients including their onboarding, leading the day to day relationship, articulating product Return On Investment, driving wider adoption, sharing best practices and identifying growth opportunities.

• Developing and implementing strategic account plans for clients in your sector.

• Working closely with the BU Director on sales planning and forecasting.

• Leading on pricing proposals, contract and commercial negotiations.

• Building and growing relationships with budget holders in your account group.

• Representing Faculty at industry events and networking in order to grow your client base.

• Proactively looking for strategic and innovative use cases for our service offerings in order to continually demonstrate the value of our solutions to our clients.

• Building Faculty’s and your own reputation amongst clients within your target sector.

• Collaborating and partnering continuously with New Business teams.

• Actively coaching and mentoring your sales and delivery team to ensure the team is successful, both in project delivery and their professional development.

Who we're looking for:

• Experience in managing large complex stakeholder relationships, preferably agency/client.

• A business development mindset and a desire to work in a high growth environment.

• Familiarity with at least one sales methodology and the key principles behind effective sales techniques.

• Whilst not mandatory, technical professional services or consulting experience is beneficial

• Practical problem solver with strong analytical skills. You'll have experience translating technical concepts to how they can help solve novel client problems.

• An ability to quickly understand what needs to be done, and proactively identify and implement solutions.

• You are detail oriented and can balance multiple projects simultaneously, collaborating with a diverse group of teams to get things done. You have experience managing deal processes.

• While we don't expect you to be an Al expert, you should be at home working with technical teams and discussing data-oriented technical solutions.

What we can offer you

The Faculty team is diverse and distinctive, and we all come from different personal, professional and organisational backgrounds. We all have one thing in common: we are driven by a deep intellectual curiosity that powers us forward each day. This curiosity pushes us to seek truth and understanding in everything we do, to execute work in a nimble and pragmatic manner, to foster talent in one another and always to challenge assumptions.

Faculty is the professional challenge of a lifetime. You’ll be surrounded by an impressive group of brilliant minds working to achieve our collective goals. Our consultants, product developers, business development specialists, operations professionals and more all bring something unique to Faculty, and you’ll learn something new from everyone you meet. You’ll also have the opportunity to make your mark on a high-growth start-up now poised to expand internationally.

Fostering talent is one of our core values, it’s built into our culture and what we offer. Faculty was founded by people who are passionate about continuous learning, and adding value to our people.

Some of our benefits…..

• Unlimited holidays: We encourage each other to use this time to take a break, work on personal projects, or to spend time with their friends and family.

• Genuinely flexible working: We believe people have needs, responsibilities and interests that require something different to a strict working day. We trust people to organise and take accountability for their own work and do our best to support their lives outside Faculty. We provide you with all you need to work from home, including a laptop, keyboard, chair…even Sony headphones!

• Equity: We want you to benefit from Faculty’s growth and success.

• Fantastic private health, optical and dental insurance for you & your family - including 24/7 unlimited virtual private GP appointments and covering pre-existing medical conditions.

• Access to mental health coaching with Sanctus

• Free breakfast daily, free weekly lunches, and more fruit, drinks and snacks than you could ever eat (for office-based employees).

• We work hard and make sure we enjoy what we do. So we have frequent socials and informal get-togethers to help make sure you enjoy your time with us. You’ll make friends and professional connections that will last a lifetime.