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Content Manager
GTM
remote: London
added Sat Oct 14, 2023
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Some of our values

  • Customer First: It's not just about solving issues or closing deals. We're in the business of understanding our customers so well that we can anticipate their needs and blow their minds.

  • Straight Talk: Communication isn't just a checkbox for us—it's our operating system. We say what we mean, mean what we say, and have no hidden agendas or sugar-coating..

  • Question & Disrupt: We do things that have never been done before—not for the sake of being different but for being radically better.

  • Act with Agency: We don't wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it.

  • Raise the Bar: We're not just meeting standards, we're aiming for setting them.

  • Fast & Fearless: We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks.

  • Driven by Curiosity, Fueled by Growth: We ask the questions no one else is asking, dive deep, and come out the other side better for it.

  • Synergy Over Solo: We value collaboration over individual achievement. When we work together, we're unstoppable. We're not just co-workers; we're co-creators.

About the role:

Looking for a Content Manager role where you actually make a difference? We're building something special and we need your help. Your goal: write great content people want to read. We are a distributed team that values getting stuff done. Ready to join?

Responsibilities:

  • Write, edit, and publish blog posts aimed at educating and engaging our target audience.

  • Manage product newsletter: Curate content, schedule distribution, and track metrics.

  • Oversee customer-facing newsletters: Compile updates, tips, and industry news.

  • Maintain the internal newsletter to keep the team updated on product changes and company milestones.

  • Handle the product knowledge base: Regularly update and improve articles and FAQs to aid customer understanding.

  • Coordinate with different departments to source content and align messaging.

Requirements:

  • A minimum of 3 years of experience in a content creation or content management role, preferably in a tech or AI-related field.

  • Exceptional writing skills, with a portfolio to demonstrate versatility, creativity, and effectiveness.

  • Strong project management abilities: Demonstrable experience managing multiple ongoing projects.

  • Strategic Thinker: Ability to distill company and customer goals into an actionable content strategy and execution plan.

  • Tech-savvy: Proficient in tools like Webflow, Figma, ChatGPT, or HubSpot.

  • Bachelor’s degree in Marketing, Communications, Journalism, or a related field is preferred but not mandatory.

  • Self-motivated and proactive, with excellent remote communication skills.

Benefits

🏠 The flexibility to work from anywhere. Even if it's just from the comfort of your own bed (because let's face it, who doesn't love a good WFH situation?)

🌞 Flexible working hours. Because who said you can't design your day on your terms?

💸 Competitive salary and stock options. We offer highly competitive salaries and equity, because we're building this together.

🌴 Unlimited PTO. With unlimited paid time off and a minimum of 15 days off per year, you'll have plenty of time to explore the world (or just your couch).

📖 Growth stipend. An annual budget to continue learning and expanding your horizons. It's like getting a raise without having to ask for it. We invest in you, so you can continue to invest in yourself.

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.

Siena provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

At Siena, we are building the world's first autonomous customer service platform, leveraging artificial intelligence to enable machines to engage in useful and empathic conversations. Our platform is the first of its kind, designed to work out-of-the-box to effectively solve customer problems across all digital channels.

Our self-service, autonomous CX platform uses advanced natural language processing techniques to communicate with customers in a natural tone and promptly answer questions, while also utilizing conversation redirecting algorithms to develop a human + AI operating model. As a result, companies see a significant reduction in ticket backlogs, a marked improvement in customer experience, improved ability to manage unpredictable conversation volumes, and an increase in agent capacity to handle high empathy cases.

If you're excited about artificial intelligence and the intersection of human-to-machine communications, and want to be part of a remote team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX performance.