About the role

Faculty Applied AI is the professional services arm of Faculty.

For nearly ten years we have operated at the cutting edge of AI. Our multidisciplinary teams of technologists have worked with customers from right across the economy to design, build and run some of the most important AI systems in the UK to date.

We are looking for someone to lead our internal business operations, who has the energy and experience to turn them into a well oiled machine.

This is a rare opportunity to sit at the heart of a fast growing business, and to play a central role in enabling its growth.

What you’ll be doing

You will be responsible for:

1. The performance of internal business processes. The core processes that provide the backbone of our business include resourcing, time recording, internal comms, and knowledge management. You will ensure these processes run smoothly, by making sure that they are well designed, that everyone knows what is expected of them and has what they need to complete them. You will also ensure that these processes are set up to support decision making rather than run for their own sake,, and that performance is monitored.

2. Secretariat to the Applied AI Senior Leadership Team. The SLT provides leadership to the Applied AI business. You will be responsible for making sure that the time of this group is optimised towards making the business function well.

3. Oversight of business improvement programmes. These programmes are sponsored by members of the Senior Leadership Team, and comprise the design, build and implementation of new business processes. You will coordinate and drive forward the execution of these programmes. You will also lead diagnostics and problem solving on existing business processes that need improvement.

4. The commercial tools and technology that we use to run the business. You will own the commercial tech stack;our CRM and our work management software. You will make sure that these tools are set up properly, that people understand how to use them, and you will monitor their performance.

5. Management of the wider commercial operations team. You will provide management to a team of five operational staff, distributed around the Applied AI business. You will ensure that they function well as a cohesive unit, focused at all times on making the business operate more efficiently.

Who you are

• You ideally have a background in operations management for a professional services business and understand the importance of well run operations in ensuring the commercial success of a business.

• You are a complete finisher. You start each day with your to do list and don’t rest until it is complete. You treat it as a matter of pride that you see things through, and you get frustrated by half completed tasks.

• You enjoy working with people. You are skilled at building alliances, bringing people along with you, and affecting change. But are not afraid to put your foot down when needed.

• You self describe as a bit of a geek. You love technology. You are a problem solver. You constantly seek ways to make things better, and naturally turn to data to guide that.

What we can offer you

The Faculty team is diverse and distinctive, and we all come from different personal, professional and organisational backgrounds. We all have one thing in common: we are driven by a deep intellectual curiosity that powers us forward each day. This curiosity pushes us to seek truth and understanding in everything we do, to execute work in a nimble and pragmatic manner, to foster talent in one another and always to challenge assumptions.

Faculty is the professional challenge of a lifetime. You’ll be surrounded by an impressive group of brilliant minds working to achieve our collective goals. Our consultants, product developers, business development specialists, operations professionals and more all bring something unique to Faculty, and you’ll learn something new from everyone you meet. You’ll also have the opportunity to make your mark on a high-growth start-up now poised to expand internationally.

Fostering talent is one of our core values, it’s built into our culture and what we offer. Faculty was founded by people who are passionate about continuous learning, and adding value to our people.

Some of our benefits…..

• Unlimited holidays: We encourage each other to use this time to take a break, work on personal projects, or to spend time with their friends and family.

• Genuinely flexible working: We believe people have needs, responsibilities and interests that require something different to a strict working day. We trust people to organise and take accountability for their own work and do our best to support their lives outside Faculty. We provide you with all you need to work from home, including a laptop, keyboard, chair…even Sony headphones!

• Equity: We want you to benefit from Faculty’s growth and success.

• Fantastic private health, optical and dental insurance for you & your family - including 24/7 unlimited virtual private GP appointments and covering pre-existing medical conditions.

• Access to mental health coaching with Sanctus

• Daily breakfast, weekly lunches, and more fruit, drinks and snacks than you could ever eat (for office-based employees).