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*We are hiring for multiple levels - so if you're more tenured or earlier in your CS career journey, please apply!
As a Customer Success Manager, you are our enterprise customer’s trusted advisor and a critical part of the Go-to-Market team at Instabase. As our eyes and ears in the field, you will find new use cases and help our customers solve their most pressing problems.
What you’ll do
- Drive business value for customers - retaining and growing accounts by driving game-changing adoption and growth strategies to help customers maximize their investment in Instabase.
- Collaborate with our internal engineering and product teams to help inform the product roadmap
- You’ll conduct regular status calls and manage escalations
- Deliver executive briefings with our strategic enterprise customers
About you
- Proven track record of success in technical account management/customer success and expertise working with enterprise customers to find win/win solutions
- At your core, you are an impeccable relationship builder and have excellent project management skills when coordinating multiple internal and external initiatives
- Given your technical expertise, you’re able to explain technical concepts to a variety of audiences in a clear and concise way with excellent presentation skills
- Highly detail-oriented, results-driven and fearlessly experimental
- Intellectually curious and with a mind for technology can adapt on the fly without getting flustered
- You enjoy using your creative side to solve problems and are proud to bring your full self to work, quirks and all
<#LI-Remote, #LI-Hybrid, #LI-Onsite>
Come help us build for the next stage of growth and scale -- accelerate your career with Instabase!
At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest, and most complex institutions in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is undeniable.
Instabase is a remote company rooted in flexibility. Employees can choose to work from one of our global offices in Menlo Park, New York, London, or Bangalore, fully remotely, or a mix of the two. At the center of our value proposition is our people, and we've built a fearlessly experimental, endlessly curious, customer focused team who together, are fundamentally changing how developers build and distribute intelligent business applications.