At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest, and most complex institutions in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is undeniable.
Instabase is a remote company rooted in flexibility. Employees can choose to work from one of our global offices in Menlo Park, New York, London, or Bangalore, fully remotely, or a mix of the two. At the center of our value proposition is our people, and we've built a fearlessly experimental, endlessly curious, customer focused team who together, are fundamentally changing how developers build and distribute intelligent business applications.
Apply to InstabaseInstabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
As an Customer Enablement Program Manager, you will play a crucial part in driving customer and partner success by designing and implementing comprehensive enablement programs. You will collaborate with cross-functional teams, including Customer Success, Sales, Product, and Professional Services, to develop strategies and initiatives that enhance the user experience and ensure successful adoption of Instabase solutions. This role requires a strategic thinker with excellent project management, communication, relationship-building skills, and a strong technical background.
What you’ll do:
- Develop and execute customer and partner enablement programs to drive product adoption, customer satisfaction, and overall success.
- Collaborate with internal stakeholders to identify customer and partner enablement needs, goals, and priorities.
- Create a structured and scalable approach for onboarding and training customers and partners, ensuring they have the knowledge and skills to effectively utilize Instabase solutions.
- Tailor enablement programs based on customer and partner needs, challenges, and goals, ensuring alignment with Instabase's value proposition.
- Design and deliver a variety of customer and partner training materials, including presentations, videos, guides, and online courses.
- Establish key performance indicators (KPIs) and metrics to evaluate the effectiveness of customer and partner enablement programs, and continuously monitor and report on program performance.
- Stay up-to-date with industry trends, best practices, and emerging technologies in customer success and enablement, and apply them to improve our programs.
- Collaborate with the Product team to provide customer and partner feedback and insights, influencing product enhancements and feature development.
- Act as a trusted advisor to the Customer Success and Partner teams, providing guidance and support on customer and partner enablement strategies and initiatives.
- Foster strong relationships with customers and partners, serving as a point of contact for enablement-related inquiries and concerns.
Skills And Qualifications
- 5+ years' experience of enabling customers with complex technical products e.g. Data Science or Machine Learning related
- Hands-on experience delivering training to customers' technical audiences i.e. developers, engineers
- Demonstrated experience creating and implementing in-class exercises that incorporate real-world application and stimulate learner participation across multiple personas
- Strong project management skills with the ability to effectively prioritize and manage multiple initiatives simultaneously
- Excellent communication and interpersonal skills, with the ability to build relationships and collaborate with cross-functional teams
- Analytical mindset with the ability to leverage data and metrics to measure program effectiveness and make data-driven decisions
- Self-motivated and proactive, with a strong sense of ownership and accountability
- Technical proficiency in Python or similar scripting
The base salary range for this role is $150,000 to $175,000 + bonus, equity, and US benefits. The actual pay may vary based on factors such as location, experience, and skills.
<#LI-Hybrid>
Come help us build for the next stage of growth and scale -- accelerate your career with Instabase!
Apply to InstabaseInstabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
*We are hiring for multiple levels - so if you're more tenured or earlier in your CS career journey, please apply!
As a Customer Success Manager, you are our enterprise customer’s trusted advisor and a critical part of the Go-to-Market team at Instabase. As our eyes and ears in the field, you will find new use cases and help our customers solve their most pressing problems.
What you’ll do
- Drive business value for customers - retaining and growing accounts by driving game-changing adoption and growth strategies to help customers maximize their investment in Instabase.
- Collaborate with our internal engineering and product teams to help inform the product roadmap
- You’ll conduct regular status calls and manage escalations
- Deliver executive briefings with our strategic enterprise customers
About you
- Proven track record of success in technical account management/customer success and expertise working with enterprise customers to find win/win solutions
- At your core, you are an impeccable relationship builder and have excellent project management skills when coordinating multiple internal and external initiatives
- Given your technical expertise, you’re able to explain technical concepts to a variety of audiences in a clear and concise way with excellent presentation skills
- Highly detail-oriented, results-driven and fearlessly experimental
- Intellectually curious and with a mind for technology can adapt on the fly without getting flustered
- You enjoy using your creative side to solve problems and are proud to bring your full self to work, quirks and all
<#LI-Remote, #LI-Hybrid, #LI-Onsite>
Come help us build for the next stage of growth and scale -- accelerate your career with Instabase!
Apply to InstabaseInstabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
Our Solutions Engineering Team is the foundation of our customer’s experience and success with Instabase. This founding team will build and publish apps on the Instabase marketplace platform and develop custom end-to-end solutions to the most critical and strategic NP-hard problems for our customer’s operations.
As a Solutions Engineer, reporting into our Head of Solution Engineering- you’ll play a massive role in supporting the biggest enterprise financial institutions across the world. As we expand into new sectors/industries - you’ll grow alongside and architect new solutions. You’ll use python to solve programmatic and machine learning use cases that are fundamental to extend our library of apps, incorporating custom requests/input from our customers. The apps you build will get published on Instabase’s marketplace platform. We already have 15+ apps, will you help us develop the next 100?
“I love working at the intersection of business challenges and the technical problems. In my previous roles as an engineer, I was primarily focused on technical problem-solving. As a Solutions Engineer at Instabase, I first understand the business problems of our customers deeply, then explore potential approaches and build novel solutions from scratch which deliver high ROI.” - Nithin T (Solutions Engineer, Instabase)
What you’ll do:
- Design and architect solutions which will change how Enterprises manage complex and unstructured data in the future
- Develop apps and solutions on our platform that will be a direct translator into company revenue
- Act as a front-line advisory service to some of the largest companies in the world
- Code innovative solutions which solve our customers' most complex data problems
About you:
- You have 4+ years as a high-performing python developer with experience working on programmatic and machine learning use cases
- You thrive off of challenges and don’t choose the easy route. A challenge to you is an opportunity to rise to your full potential
- You enjoy influencing product development by learning and working alongside the top and largest companies in the world
- Passionate about understanding, building and scaling as a front-line advisory service for our customers
- Strong ability to articulate technically complex subjects to audiences of any technical level
<#LI-Remote, #LI-Hybrid, #LI-Onsite>
Come help us build for the next stage of growth and scale -- accelerate your career with Instabase!
Apply to InstabaseInstabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
Our Site Reliability Engineering team combines the Software Engineering & Systems Engineering to build scalable, distributed, fault-tolerant systems. The team keeps a watchful eye on the System Performance, Capacity and Failure modes to ensure high availability, and ability to grow.
What you’ll do:
- Set the technical direction for your team and work with multifunctional partners to deliver on your work
- Develop and execute against both short and long-term roadmaps, making effective tradeoffs between business impact, user experience, and a high-quality technical foundation
- Write code as we expect our technical leadership to be in the trenches alongside junior engineers, understanding root causes and leading by example
- Improve the team and company – you will be an active participant in our culture (mentorship, interviewing, and new initiatives)
About you:
- BS (or higher, e.g., MS, or Ph.D.) in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience
- 2+ years of professional experience working in Production Engineering, Site Reliability Engineering (SRE), ProductionDevOps, or equivalent positions
- Proficiency in programming languages or scripting languages
- Experience working with Infrastructure as Code / Automation tools (Ansible, Terraform)
- Experience with container orchestration systems
- Proven track record of technical leadership
- Strong knowledge of shipping impactful and complex software projects
- Ability to set technical and cultural standards for engineers
Come help us build for the next stage of growth and scale -- accelerate your career with Instabase!
Apply to InstabaseInstabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
Our Product Team drives all product activities from vision to impact. We engage with customers to understand their needs, develop long-term product strategy, define roadmaps, partner with engineering to execute on those roadmaps, and coordinate with internal and stakeholders to fundamentally transform our customers’ businesses.
As our first AI Hub Evangelist, you'll be a driver of our strategic vision - initiating key partnerships with app creators/developers to create a thriving third-party app ecosystem on Instabase AI Hub.
What you’ll do:
- Establish goals, define strategy and measure success, prioritizing specific industries, markets and use cases to seed app creation, user adoption and ecosystem growth
- Partner with Instabase Product and Engineering teams to improve third-party developer experience and the "Build" capability of the platform
- Create engaging assets, workshops, tutorials and incentives to enable and empower businesses to build on the Instabase platform
- Generate excitement and foster relationships within the developer community through networking (events, conferences, presentations) and content creation (blogs, forums, youtube, discord, podcasts)
About you:
- 5+ years experience in program management, community/developer advocacy, relations, management and/or technical evangelist roles
- Experience building and managing a user/creator/developer community for a low code/no code enterprise product
- A serial networker, having a strong track record creating engaging digital content as well as presenting at workshops, conferences and community events
- Intellectually curious and passionate about AI and its future potential
- A driven, self-starter and compelling storyteller
- An adaptive communicator, equally adept conveying technical concepts to both technical and non-technical audiences
Come help us build for the next stage of growth and scale -- accelerate your career with Instabase!
Apply to InstabaseInstabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
Our Product Team drives all product activities from vision to impact. We engage with customers to understand their needs, develop long-term product strategy, define roadmaps, partner with engineering to execute on those roadmaps, and coordinate with internal and stakeholders to fundamentally transform our customers’ businesses.
As a Staff Product Manager, you'll be the product and roadmap owner of our application building experience for our Enterprise customers.
About you:
- 10+ years as a Product Manager at a cloud/SaaS-based enterprise software company
- Proven experience taking an enterprise software product through the full product lifecycle, from concept to launch
- An empathetic and customer-oriented communicator and problem solver
- Comfortable with ambiguity and thrives working in a dynamic, high-growth start-up environment
- Highly analytical and structured thinker with ability to balance long term strategy and product roadmap with short term execution and delivery
- Strong product sense and intuition with the willingness and ability to dive deep into the details
- A strong collaborator and cross-functional partner who works closely with a broad set of internal teams, including Engineering, Design, Sales and Customer Success
Come help us build for the next stage of growth and scale -- accelerate your career with Instabase!