Ontra is a remote-first company, with access to coworking spaces and offices in a few key cities for employees who may prefer in-person working options. We value connection, investing in opportunities for in-person and virtual gatherings with your Ontra colleagues.

We currently are able to hire exclusively in the locations listed below. Select jobs may have more specific location requirements due to business needs.

United States

Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington

APAC

Hong Kong, Singapore

EMEA

United Kingdom

About the opportunity

Ontra is seeking a Customer Engagement Manager (CEM) to join our rapidly growing company. The CEM will be a key player on the Account Management team, supporting the team’s customer-facing responsibilities. This person will manage the onboarding process for customers, respond to day-to-day customer and attorney needs, assist with initiatives to grow customer relationships, and work cross functionally with other departments within Ontra. Over time, CEMs will also manage and grow their own accounts.

The CEM will report directly to a U.S.-based Managing Director, and can be located in any of our U.S. locations.

What you’ll do

• Customer onboarding: utilize customer-facing skills to lead smooth and efficient onboarding process for new customers including account set up and managing the customer journey
• Customer growth: Identify and pursue customer growth through supporting and leading upselling and expansion opportunities
• Process Design and Optimization: Design and implement custom processes for new engagements in response to specific customer needs; map out the customer journey and help constantly improve the company’s customer-facing processes
• Attorney Support: Work with the Legal Network team to support the Ontra attorney community, ensuring that the attorneys remain happy and engaged
• Cross-Collaboration: Partner with Ontra’s Engineering, Product, Sales, Marketing, and Finance teams to support Account Management goals

What you’ll bring

• Experience: J.D. or 2+ years of corporate paralegal experience, with NDA-drafting experience required
• Legal interest: Demonstrated interest in contract or transactional law, with the ability to speak the legal language
• Writing: Must have excellent professional writing skills and email etiquette
• Diligence and attention to detail: Effective project management and consistent delivery of timely, high-quality work
• Process-oriented: Enjoys designing, refining, and executing complex processes
• Interpersonal skills: Ability to empathize with both customers and attorneys, collaborate effectively with different personalities, and grow relationships
• Self-directed: Able to manage yourself with little oversight or direction

Our benefits

• Opportunity to participate in Ontra’s unit-based compensation program
• Medical, dental, and vision insurance base plans at no additional cost
• Employer-sponsored retirement plans
• Monthly phone and internet reimbursement (equivalent of $100 USD)
• Annual professional development reimbursement (equivalent of $2K USD)
• 4 months (16 weeks) of parental leave
• Unlimited paid time off
• Twice-weekly lunch perk

Inclusivity

Ontra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact talent@ontra.ai.

Pay transparency

Ontra publishes salary ranges on our salary board here: https://bit.ly/3UjAOE3, which currently includes estimated annual cash salary ranges for candidates based in Colorado and New York City, in accordance with applicable laws and regulations.

Ontra leverages current market data to determine compensation, so posted figures are subject to change as new market data becomes available.

Ontra factors in your location when benchmarking compensation for most roles. If you are not located in Colorado or New York City and have been selected to participate in our interview process, we encourage you to speak with your recruiter about compensation for the role during an initial conversation.

In addition to cash salary, the total compensation package Ontra offers includes unit-based compensation (if applicable). Certain roles in our sales and account management departments may also be eligible to receive variable compensation or commission.

Note on Employment Verification: All employees hired will be required to verify identity and eligibility to work in their particular location.
Note to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to Ontra will NOT be accepted or considered as a submission without a signed agreement in place.

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