We hire people from diverse backgrounds and are always looking for employees who bring fresh ideas to our space. Passion is paramount, and at Notable, you will get to work with other talented people who aim to set a new standard for innovation in healthcare.

As the Head of Implementation, you will lead our Implementation, Technical Project Managers, in their next stage of growth. These teams help integrate and optimize Notable while ensuring our solutions are operating effectively and efficiently. As we continue to scale, we are looking for a hands-on leader to help build a collaborative ecosystem where these functions work collaboratively and seamlessly.

You will...

• create a scalable delivery model that ensures high-quality, large-scale implementations to meet schedule commitments and project budgets, while effectively managing customer engagements.

• setup internal and external SLAs and KPIs to measure and drive performance for productivity, quality, and effectiveness;

• improve operational efficiency leading to a higher quality service provided to customers;

• work with internal and external stakeholders to effectively manage competing priorities;

• identify pain points across our teams and effectively manage a solution;

• coach, mentor, and upskill your teams.

You’re a great fit for our team because...

• you have experience with all layers of the Software-as-a-Service delivery and operating model;

• you have 10+ years of experience providing support and leading teams in highly regulated industries and technical products;

• you’re able to travel up to 40%;

• you have lead delivery of a technical SaaS product with a high level of customization;

• you have built, designed, and managed the transformation of SaaS delivery models;

• you have experience establishing scalable delivery operations and consistently achieving quantifiable KPIs

• you have experience with delivering complex and highly configurable solutions;

• you’re able to lead teams through difficult situations while maintaining customer trust.

Beware of job scam fraudsters! Our recruiters use @notablehealth.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to be me from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.