Field Engineer
Sales and Marketing – Customer Success
remote
added Fri Aug 18, 2023
Apply to RoboflowWhat We're Looking For
We’re looking for people that can own a large set of problems and are motivated by the question, “How can I improve this?” Over 80% of our current team is a former founder and they love working at Roboflow because they get to work autonomously and build solutions from the ground up (but you don't have to be a former founder to thrive at Roboflow!). Roboflow is still early stage and each department runs a startup within itself that defines a problem, works with our customers, builds ideal solutions, and adapts quickly to changes.
We’re hiring our second Field Engineer to partner closely with our sales team and drive new customer wins. You’ll have an immense impact on shaping the future of not only this role, but our company.
A large portion of the Roboflow sales process is technical, ensuring customers understand how to incorporate computer vision into their products. Building successful relationships with our potential customers -- many of whom are engineers -- as well as showcasing what the Roboflow product is capable of is a key component of the role, so you will leverage both your engineering background and user-facing mindset to be successful.
What You’ll Do
Because our customers use computer vision in so many different industries (accelerating cancer research, improving manufacturing processes, enabling automated checkout, and so much more), your workday will always include an engaging variety of challenges. You will work with sales on delivering demos, building proofs of concepts and prototypes with prospects, and in answering technical questions, assisting in closing deals. You will use your knowledge gathered through sales motions and work with our Customer Success team to determine ways to best drive adoption and successful implementations of computer vision within their products.
You will also contribute to the post-sales process (Customer Engineering) in an engineering capacity to ensure our customers are successful throughout their journey with Roboflow. We don’t just stop at signature and onboarding. We want our customers to be life long partners with Roboflow and ensure they are receiving the ROI they envisioned when they first signed on.
If you think, “I’m an engineer that loves sharing my work with others,” you’d be in great company in this role.
📅 Within one month, you will…
Spend the first week onboarding in person with your manager (you'll come to our NY or SF Hub!)
Start building a trusting relationship with your peers, and learning the company structure.
Ship a substantial new feature to an end user within your first week
Build your first Roboflow computer vision product (if you haven't already)
📅 Within six months, you will…
Attend your first all company onsite
Be ramped up on other relevant parts of the Roboflow product.
Who you'll be working with
We are currently a team of 30 team members located all over the US and Europe. Our team’s backgrounds range from high school whiz kids that organized a student club, former founders of technology companies and fashion lines, CMOs to CEOs, and have experience scaling businesses to millions in revenue. We want to work with exceptional people with a diverse background. At this early stage, you'll have the ability to work cross-functionally with many members of the team and solve a wide array of problems.
As an early first Field Engineer hire, you’ll be partnering directly with our co-founder/CEO, Sales leadership and Customer Success leadership to not only do great work in the role, but shape how this function works for the future of Roboflow.
Where You'll Work
Roboflow is distributed across the US and Europe. We currently have Hubs in New York City, San Francisco, Des Moines, and are open to opening more as we grow in different cities. We provide opportunities (like team onsites in different cities) and resources (like a travel stipend) to work in person with other team members as much as you'd like, while also supporting remote team members. You can work from one of our Hubs, work from home, work at a co-working spaces, etc. We want you to work where you work best!
When You'll Work
Given that we are an remote company and can hire almost anywhere in the world, we don’t have a particular time-zone preference for this role. However, you may need to be available for non-recurring urgent meetings outside of working hours. We have a flexible schedule that allows you to work collaboratively with other team members and asynchronously when needed. Note: Customer facing roles will skew towards our customer base US timezones.
Level
Progressing to Senior Level
What You'll Receive
To determine your salary, we use a number of market and data-driven salary sources. We review all salaries every 6 months to ensure we stay in line with the market.
💰 The target compensation for this role is $120,000 base salary
📈 In addition to our cash compensation, we offer generous perks and benefits. Below are some of the highlights:
$2500 Travel Stipend to travel anywhere anytime to work with alongside other Roboflowers
$350 Productivity stipend to spend on things that make your work environment more productive, like high speed internet at home or a co-working space
Cover up to 100% of your health insurance costs for you and your partner or family
Equity in the company so we are all invested in the future of computer vision
Interview Process (~5 hours)
Below is the interview process you can expect for this role. We are all motivated to work with an exceptional team and don't currently have recruiters at Roboflow. You will be speaking directly with our team about what it's like to work and thrive at here. We like to work fast at Roboflow, so don't be surprised if all the below conversations happen over a day or two.
Introduction Phase:
[45m] Meet with hiring manager Tyler Odenthal, Field Engineer Lead to assess for overall mindset and skillset
This first interview is a time to get to know more about the role, allow us to get to know you better, and ensure it's a good fit for both parties to continue moving forward in the process
[45m] Technical Assessment, if applicable
Team Interview Phase:
[45m] Meet with Head of Sales, Bardia Shahali
Final Interview Stage:
[30m] Meet with Kate Wagner, Head of Operations for a culture discussion
[60m] Meet with Joseph Nelson, CEO
We check references and conduct a background check
Note: you are welcome to request additional conversations with anyone you would like to meet and we will accommodate as best we can.
Not sure if this is you?
We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply to our Former Founders role or subscribe to our career newsletter by emailing "Subscribe" to operations@roboflow.com. We carefully consider every application, and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
Learn More About Us
We are building a diverse Satellite team that is distributed across the globe. Roboflow is an equal opportunity workplace; we welcome people from all backgrounds, communities, and experiences.
We provide competitive compensation and stellar benefits to accelerate your personal and work life.
Learn more about what it is like to work at Roboflow by reading blogs.
We want to ensure Roboflow is an environment that suits your working style and empowers you to do your best work.
See our careers page for all open listings.
Role and Responsibilities
- Support Sales team to assess technical fit
- Demo Roboflow to potential customers, answer questions about Roboflow, ultimately convincing them Roboflow is the correct solution
- You will collaborate with Sales and Engineering teams to develop POCs and propose solutions that best fit a customers needs
- Talk with potential customers, understand their problems, and assess whether or not Roboflow is a good fit
- Give presentations to potential customers on why Roboflow is the perfect platform for their computer vision use cases.
- Create technical content to demonstrate best practices (e.g. sample apps, documentation, videos, etc.)
- Dive into our codebase to understand technical limitations in Roboflow that need solving via code (e.g. a bug, a missing feature, etc.) to help close a deal
- Work with sales to develop strategy and building roadmaps for our potential customers
- Help potential customers in performing analysis on their image data to answer specific business questions and identify opportunities for improvement through computer vision
- Test and validate new product features with usage and consumption in mind
- Create a repository of reusable artifacts as you build out demos and POC’s, that can be used by customers to accelerate their Roboflow journey
- Work with Customer Success team to improve processes, documentation and the overall customer experience
- Assist our Customer Success team with customers onboarding, adoption and engineering efforts.
The skillset you'll bring
- An enthusiastic, strong, technical generalist
- A background in computer science or a related field
- Technical experience in a professional environment, ideally a startup
- Strong knowledge of APIs, building web apps with JavaScript and/or Python
- An awareness of the machine learning development lifecycle (and eagerness to learn more)
- Previous experience talking with customers, working sales motions and solving their problems
- Ability to think on your feet, and solve problems during calls with technical customers
- The ability to speak to potential customers about their vision and turn this vision into Roboflow use case
- The sales mindset where it comes naturally and you are sharing your passion for Roboflow with those around you, rather than just “selling.”
Roboflow is a venture-backed SaaS startup that empowers innovators all over the world to build, train, and deploy computer vision models. Roboflow believes that computer vision is a foundation technology that will transform nearly every industry. We currently have over 250,000 users, including half of the Fortune 100. Roboflow has enabled our customers to accelerate cancer research, conduct experiments in space, accelerate the world’s transition to green energy, and improve the retail experience (to name a few!) with world-altering technology. Investors like Y Combinator, David Sack’s Craft Ventures, Lachy Groom, the founders of OpenAI (Sam Altman and Greg Brockman), and many others back Roboflow.
As with any rapidly scaling startup, we hope to build a team that is both versatile and adaptable. Each role has tremendous potential for growth. As such, we believe that coachability, enthusiasm, and an entrepreneurial mindset are more important than experience or qualifications.
Our goal is to build a magnetic environment for exceptional talent.