The role:

We are looking for a Director, Enterprise Consulting to join our growing team. Reporting directly to the COO (ex Bain), the Director, Enterprise Consulting will partner with enterprise customers to understand their business goals and unique challenges, consulting on how to make their sales and technology strategies successful, and becoming their long-term partner. This critical role will build exceptional relationships with our largest customers and deliver value at all stages of the customer journey to drive mutual success and growth. If you’re a passionate about solving problems, connecting customer value to growth, and advising customers - you’ll bring tremendous value to our customers and team!

This is a hybrid role, based in the greater Boston area (3 days per week in office based in Kendall Square) with regular travel to visit customer accounts.

What you’ll do:

• Owning a book of business of enterprise customers (Distributors with $1B+ plus in revenue), owning net expansion and services opportunities for that book
• Building deep relationships with your customers, from the C-suite down
• Understanding customer's business and challenges, aligning solutions with Proton's capabilities
• Identifying consulting opportunities and executing projects for clients
• Tailoring Proton value proposition based on customer specific use cases, using a combination of quantitative and qualitative evidence
• Helping customers succeed with our product, including; answering detailed questions and troubleshooting issues; owning basic configuration and setup for select features; liaising with our Product and Professional Services teams on possible product changes; and owning communication and tracking with customers about any open issues
• Driving engagement and adoption by focusing on increasing customer value including:
  • Analyzing adoption metrics, developing engagement plans, and sharing product updates
  • Driving executive business reviews and cadence meetings
• Internally advocating for customer by working with the product team to provide feature feedback and marketing to highlight customer stories
• Sharing feedback, learnings, and trends to improve how we go to market and support our current and future customers

You'll be a great fit for this role if you have:

• Worked at a top-tier management consulting firm
• Experience in a customer-facing role managing complex enterprise stakeholders
• Excellent communication skills and ability to build trusted relationships with stakeholders in various functions and levels
• A customer-centric mindset with a passion for delivering value and exceeding customers’ expectations
• Strong empathy for customers and a passion for revenue and growth
• Consultative approach to defining strategic engagements with customers to map, measure, and achieve successful outcomes
• Data-driven mindset with the ability to analyze metrics and leverage insights to drive customer success strategies
• Ownership: When something falls under your responsibility, you see it through to completion
• Collaboration: You seek to understand stakeholder goals and build bridges between customer asks and others' priorities
• You are curious and committed to understanding the core 'why' behind any situation

Benefits

• Competitive Salaries + Company Stock Options - we want to pay you well (and equitably!) and make you feel like an owner.
• Unlimited PTO + 10 Company Paid Holidays - we even have tools implemented to detect burnout to make sure folks recharge regularly.
• 401k with Employer Contribution (US only, for now!) - we know work isn’t forever, so we contribute up to 3% of your salary to help you prepare whether you directly contribute or not.
• Medical, Dental, and Vision Insurance - we cover one medical plan 100% in the USA and cover a premium plan 100% for international employees (for US- this includes a HSA!) and cover 50% for dependents on all our medical plan options.
• $450 Quarterly Remote Working Stipend - to iterate and upgrade your WFH setup, cover cell phone/internet bills or go towards commuting costs.
• 12 Weeks Fully Paid Parental Leave - that goes for primary and secondary caregivers; even if you’re adopting or fostering!
• Biannual Company Paid Off-sites - time for us to be together, brainstorm, and make magic happen.

The Role:

Proton is looking for an experienced Director of Engineering to join our fast-growing SaaS team! Reporting directly to our CEO, you will serve on the executive leadership and be responsible for driving roadmap definition, and execution - making our product better for customers.

We're looking for an engineering leader who has a track record of leading, developing, and scaling world-class engineering teams who can execute on the product vision. This is a career-defining opportunity to have a direct impact on the growth and expansion of Proton as we disrupt the $7 trillion distribution market.

What you’ll do:

• Engineering Leadership
  • Design and oversee the agile development, testing, and release process, as well as ensure the quality and reliability of our product. Responsible for ensuring development teams are adhering to modern agile CI/CD software development practices. Manages the day to day SCRUM ceremonies of the teams as well as longer term development estimates to deliver new features on time and with high levels of testing and quality. Manages forward-looking technology backlogs to maintain low defects with an eye on security, upgrades, patches, and the ultimate scalability and stability of the platform
  • Optimize and drive efficiency in the engineering organization. Ensure visibility and predictability around engineering processes, systems, etc. Make engineering a well oiled machine that delivers on-time and to customer requirements
  • Measure code quality and workflow efficiency across the org, and develop plans for improvements.
  • Identify and establish useful metrics and KPIs for the organization, and closely measure Engineering’s impact on the business
  • Scale and grow the engineering team from a hiring perspective as well as fostering an environment of learning with professional development, coaching, mentoring, and performance management
• Customer Understanding
  • Be the expert on our customers. Understand their needs, collect feedback, and convey product features. Regularly engage with sales and customer success calls, in-person sessions, and user research
    
• Cross-functional collaboration
  • Work closely with the Executive team to ensure that engineering resources are aligned with business priorities

You'll be a great fit for this role if:

• You are willing to work a flexible schedule with some overlapping EST hours
• You are a proactive, customer-centric leader who is not afraid to roll up your sleeves and jump into the weeds when necessary
• You have experience in an early-stage SaaS startup environment, ideally joining at seed or A and staying through B or C
• You have a track record of building highly successful products and a technical background
• Long-term Customer Focus: You are skilled at thinking beyond what customers ask toward solving their long-term challenges and are proficient at drawing out customer pains through interviews and fast prototyping
• Technical Proficiency: You can ensure customer needs are mapped to technology solutions and are able to advise on high-level architecture questions

Benefits:

• Competitive Salaries + Company Stock Options - we want to pay you well (and equitably!) and make you feel like an owner.
• Flexible Schedule - we think high levels of autonomy, responsibility, and working asynchronously foster an amazing workplace.
• Unlimited PTO + 10 Company Paid Holidays - we even have tools implemented to detect burnout to make sure folks recharge regularly.
• $450 Quarterly Remote Working Stipend - to iterate and upgrade your WFH setup, cover cell phone/internet bills or even to go towards Coworking space!
• 12 Weeks Fully Paid Parental Leave - that goes for primary and secondary caregivers; even if you’re adopting or fostering!
• Biannual Company Paid Off-sites - time for us to be together, brainstorm, and make magic happen.

The Role:

Proton is looking for an experienced Lead Architect to join our fast-growing SaaS team! Reporting directly to the Director of Engineering, the Lead Architect will drive our software architecture initiatives. In this role, you will take ownership of our architectural vision, guiding our tech stack choices and working with the engineering team to help us build a scalable, customizable, performant and secure application.

We're looking for someone technical with a deep understanding and curiosity of modern tech stacks and systems that will help us choose and implement solutions that benefit the future of our engineering.

What you’ll do:

• Architectural Leadership: Lead the design and development of the architectural framework that underpins our platform. Ensure it aligns with our strategic objectives and future growth.
• Feature Development: Spearhead the coding of new major features, helping the Product team understand complexity and tradeoffs. Developing across the entire full stack of our product, driving features from idea to production and rapidly delivering value to our customers that makes a real impact.
• Team Collaboration: Collaborate closely with cross-functional teams, including software engineering, infrastructure, backend, frontend, and devops, to provide architectural guidance, making sure the stack decisions being made support our future growth.
• Infrastructure Enhancement: Champion initiatives to improve system infrastructure, streamline deployments, database decisions, and establishing a well thought-out environment that will scale along our business.
• Build vs. Buy Decisions: Evaluate and advise on build versus buy decisions, leveraging your experience to make informed choices that align with our objectives.
• Enterprise Customizability: Leverage your experience with enterprise applications to tailor our solutions to the unique needs of our corporate customers. Drive product architecture decisions to enhance configurability, ensuring a smooth experience for our diverse enterprise clientele.
• Performance and Reliability: Share your expertise in building high-performance, reliable applications, contributing to end-to-end architecture and data flow discussions.

You'll be a great fit for this role if:

• Proven experience as a lead architect in startup environments, with a focus on building scalable SaaS solutions. 5+ years of experience building and deploying scalable SaaS applications.
• Track record of successful product architecture decisions and system improvements with a large focus on secure coding practices and standards to meet the needs of enterprise class customers and their data.
• Deep understanding of cloud-native technologies and concepts such as cloud providers, databases, application performance, scalability and security
• Curiosity for new technologies. You’re someone who actively seeks to stay informed about the latest frameworks, software advancements, and tools utilized by industry peers. You like contrasting and comparing technologies to find why one fits better for certain use-cases than the other.
• Demonstrated ability to collaborate effectively with cross-functional teams and familiarity with modern development practices
• Experience with enterprise applications is highly preferred.
• Exceptional communication skills for conveying complex technical concepts to diverse stakeholders.

Benefits:

• Competitive Salaries + Company Stock Options - we want to pay you well (and equitably!) and make you feel like an owner.
• Flexible Schedule - we think high levels of autonomy, responsibility, and working asynchronously foster an amazing workplace.
• Unlimited PTO + 10 Company Paid Holidays - we even have tools implemented to detect burnout to make sure folks recharge regularly.
• $450 Quarterly Remote Working Stipend - to iterate and upgrade your WFH setup, cover cell phone/internet bills or even toward your commute.
• 12 Weeks Fully Paid Parental Leave - that goes for primary and secondary caregivers; even if you’re adopting or fostering!
• Biannual Company Paid Off-sites - time for us to be together, brainstorm, and make magic happen.

The role:

Proton is looking for an experienced Head of Product to join our fast-growing SaaS team! Reporting directly to our CEO, the Head of Product will direct our product management efforts, be the custodian of the product vision, own the product roadmap, establish repeatable prioritization and planning processes, and will be part of our highly collaborative process in forging our overall strategy.

We're looking for a Product Leader who has a track record of leading, developing, and scaling a world-class Product Team who can execute on the product vision. You're an ideal candidate if you can pivot from high-level strategic thinking to getting your hands dirty alongside your team and cross-functional partners - all in the name of shipping great products. This is a career-defining opportunity to have a direct impact on the growth and expansion of Proton as we disrupt the $7 trillion distribution market.

This role will be based in Boston with a hybrid schedule (3 days in office, office located in Kendall Square).

What you'll do:

• Closely collaborate with the CEO and leadership team to define, guide, and develop the strategy and future roadmap of all products and services
• Through your deep understanding of our customers' challenges and close partnership with engineering, lead your team to build features that delight our customers
• Lead, motivate, and develop the team of product managers and designers
• Currently this is a player-coach role, as such, you will be spearheading special projects, taking the lead on the development of new features, and simultaneously overseeing the management of the rest of the team (2 Product managers and a designer)
• Align team with end-to-end product line vision and the company's strategy, goals, and key performance indicators
• Partner with engineering leadership to develop and be accountable for product and engineering metrics for success, including delivery milestones and feature adoption metrics
• Work with our marketing, sales, and customer success teams to make product releases a success - driving new leads, helping deals close, and improving overall customer satisfaction

You'll be a great fit for this role if you have:

• B2B product management experience in an early-stage SaaS startup environment, ideally joining at seed or A and staying through B or C
• A strong grasp of product management best practices (how to organize a roadmap, how to plan specific features, how to coordinate across teams, etc), and a track record of those best practices into action
• Exceptional management and mentorship skills and a passion for coaching people
• Empathy for our customers and the ability to understand and prioritize their needs via user feedback, user research, experimentation, and data
• Experience working cross-functionally, especially with engineering leadership and software engineers, to turn feature ideas into reality
• Solid business and strategic intuition combined with problem-solving, listening, and interpersonal skills
• A metrics-driven approach to product prioritization and feature and team performance

Benefits:

• Competitive Salaries + Company Stock Options - we want to pay you well (and equitably!) and make you feel like an owner.
• Flexible Schedule - we think high levels of autonomy, responsibility, and working asynchronously foster an amazing workplace.
• Unlimited PTO + 10 Company Paid Holidays - we even have tools implemented to detect burnout to make sure folks recharge regularly.
• 401k with Employer Contribution (US only, for now!) - we know work isn’t forever, so we contribute up to 3% of your salary to help you prepare whether you directly contribute or not.
• Medical, Dental, and Vision Insurance - we cover one medical plan 100% in the USA and cover a premium plan 100% for international employees (for US- this includes a HSA!) and cover 50% for dependents on all our medical plan options.
• $450 Quarterly Remote Working Stipend - to iterate and upgrade your WFH setup, cover cell phone/internet bills or even to go towards Coworking space!
• 12 Weeks Fully Paid Parental Leave - that goes for primary and secondary caregivers; even if you’re adopting or fostering!
• Biannual Company Paid Off-sites - time for us to be together, brainstorm, and make magic happen.

The role:

Proton is looking for a Director of Enterprise Solutions to join our fast-growing team! Reporting to our CEO and with heavy exposure to our COO, the Director of Enterprise Solutions will identify business development opportunities, build relationships with Director level to C-suite members of Enterprise B2B Distributors, and design and sell solutions depending on their needs.

This role will either be based in Boston with a hybrid schedule (3 days in office, office located in Kendall Square).

As a Director of Enterprise Solutions, you will:

• Engage prospective clients with a consultative approach. Sell to Proton’s Top 1,000 accounts in the large enterprise space (customer revenues typically >$1B).
• Build multi-threaded customer buying committees involving stakeholders at all levels of the organization, up to C-suite.
• Drive solution concepts, design, and vision, and relay that to both the client and our organization.
• Develop strategies to engage prospective clients, identify decision-makers and stakeholders, build trusted relationships, and educate our audience on AI and Machine Learning opportunities within their business.
• Foster a team environment to win. Work cross-functionally with Product, Engineering, Marketing, and other Revenue Support groups to ensure customer success.
• Become a trusted internal “voice of the customer” for our product and engineering teams, advocating for features or solutions that will help them grow.
• Develop and deliver on new client and revenue targets.

You'll be a great fit for this role if you have:

• 3-5 years in management or strategy consulting at a top firm OR 7+ years of demonstrated successful Enterprise sales experience, either selling to an industry that requires extensive domain expertise (e.g. selling to Distributors, Transportation, 3PL), or in a complex tech/SaaS environment; verifiable track record of hitting quota
• Consultative relationship building skills that foster business relationships built on trust, confidence, and results, leading relationship-building activities with C-Level executives
• Willingness and ability to travel up to 40% as needed
• Scrappy, flexible, autonomous; hungry to work in a high growth startup environment
• Consultative and Curious - you want to go deep on AI, CRM, and become an expert on our technology and customers

Benefits

• Competitive Salaries + Company Stock Options - we want to pay you well (and equitably!) and make you feel like an owner.
• Unlimited PTO + 10 Company Paid Holidays - we even have tools implemented to detect burnout to make sure folks recharge regularly.
• 401k with Employer Contribution (US only, for now!) - we know work isn’t forever, so we contribute up to 3% of your salary to help you prepare whether you directly contribute or not.
• Medical, Dental, and Vision Insurance - we cover one medical plan 100% in the USA and cover a premium plan 100% for international employees (for US- this includes a HSA!) and cover 50% for dependents on all our medical plan options.
• $450 Quarterly Remote Working Stipend - to iterate and upgrade your WFH setup, cover cell phone/internet bills or go towards commuting costs.
• 12 Weeks Fully Paid Parental Leave - that goes for primary and secondary caregivers; even if you’re adopting or fostering!
• Biannual Company Paid Off-sites - time for us to be together, brainstorm, and make magic happen.