The Opportunity

We are seeking a talented Engineer with extensive distributed system and automation knowledge who wants to be part of a team to build and operate large-scale systems that enables reliable and rapid deployment with effective monitoring and resilient operations. Overall, your high impact in this role will optimize production, reduce company costs, and affect the company’s bottom line.

• Automation! Capability! Performance! Scale!
• Help automate the continuous integration and testing processes to enable and scale
• Manage and maintain infrastructure
• Own, design and implement monitoring systems such as Prometheus and Grafana
• Optimize Linux systems for performance, reliability, and security
• Own configuration management process(es) and build product features as appropriate
• Investigate and dig into data to find the root of a problem and strategize with our engineers on solutions
• Participate in on-call rotation

We're looking for someone who

• Knowledge or experience in SRE, Production Engineering and/or DevOps
• Experience architecting, developing, and troubleshooting large scale systems
• Proficiency with one or more programming languages (i.e. Python, Golang)
• Understanding of data structures and Linux systems internals (e.g., filesystems, system calls) and administration
• Experience with CI/CD pipelines and infrastructure as code (i.e. Terraform, Ansible)
• You have a strong familiarity with AWS services (i.e. ECS, S3, ALB, VPC)
• You have knowledge in containers and orchestration using Kubernetes
• Experience building production quality cloud infrastructure that enables reliable and rapid deployment of large-scale systems with effective monitoring and resilient operations
• You thrive working in a fast paced, startup environment
• You have a proven track record taking on projects from inception to launch
• Bachelor's in Computer Science or Electrical Engineering (MS preferred)

Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are dedicated to inclusivity.

*Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.

Salary range

Salary Range: $136,000 to $185,000 USD per year

The opportunity

Do you want to work on cutting edge AI technology that people love to use everyday? Do you want to contribute fundamental research to drive the industry forward? Come work alongside industry-leading scientists and engineers pursuing our mission to make conversations more valuable.

Your impact

• Work with cutting edge technology to reimagine the future of conversations
• Build NLP solutions that help people get unparalleled value from meetings and conversations
• Shape the future of the company by researching and developing new undiscovered capabilities
• Conduct research using large-scale real-world data to unleash the power of speech
• Collaborate with awesome team members to optimize existing features

We're looking for someone who

• Industry experience with large scale data processing and infrastructure, model training and model serving for NLP solutions and algorithms including transformer models and reinforcement learning
• Hands-on experience developing, training and deploying large language models (LLMs) such as BERT, GPT-3, and other transformer-based models for tasks including text generation, summarization, and classification
• Experience working on deep learning frameworks such as TensorFlow or PyTorch for implementing and optimizing deep learning algorithms
• Experience with implementation of algorithms and infrastructures using programming languages such as Python, C++
• Comfort working in a Linux command-line environment
• Bachelor's degree in Computer Science, Machine Learning, NLP or related field

Additional nice-to-haves

• Master or Ph.D. degree(s) in machine learning, speech/language processing or related field
• Industry NLP experience with summarization, question answering, search, recommendation, etc
• Experience with MapReduce, Spark, or similar frameworks

Salary range

Salary Range: $155,000 to $250,000 USD per year.

The Opportunity

We are seeking a talented Engineer with extensive system knowledge who wants to be part of a team to build and operate large-scale systems that enables reliable and rapid deployment with effective monitoring and resilient operations.

• Automation! Capability! Performance! Scale!
• Have a strong influence in defining our engineering best practices and deployment process
• Help automate the continuous integration and testing processes to enable and scale
• Manage and maintain infrastructure
• Own, design and implement monitoring systems such as Prometheus and Grafana
• Optimize Linux systems for performance, reliability, and security
• Own configuration management process(es) and build product features as appropriate
• Investigate and dig into data to find the root of a problem and strategize with our engineers on solutions
• Participate in on-call rotation

We're looking for someone who

• You have 5+ years experience in SRE, Production Engineering and/or DevOps
• Expert level experience architecting, developing, and troubleshooting large scale systems
• Advanced level proficiency with one or more programming languages (i.e. Python, Golang)
• Deep experience with data structures and Linux systems internals (e.g., filesystems, system calls) and administration
• Extensive experience with CI/CD pipelines and infrastructure as code (i.e. Terraform, Ansible)
• You have a strong familiarity with AWS services (i.e. ECS, S3, ALB, VPC)
• You have knowledge in containers and orchestration using Kubernetes
• Experience building production quality cloud infrastructure that enables reliable and rapid deployment of large-scale systems with effective monitoring and resilient operations
• You thrive working in a fast paced, startup environment
• You have a proven track record taking on projects from inception to launch
• Bachelor's in Computer Science or Electrical Engineering (MS preferred)

Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are dedicated to inclusivity.

*Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.

Salary range

Salary Range: $185,000 to $210,000 USD per year

The Opportunity

We are seeking an experienced Senior Software Engineer, Backend to help lead the development, deployment and management of our web services and related infrastructure to join our engineering team. Members of the engineering team work collaboratively as a group and with colleagues in technology, who are devising new speech recognition solutions, and product management to deploy systems and infrastructure to serve the needs of end-user professionals and enterprise clients across a number of verticals.

Your Impact

• Hands on experience developing technology using Python
• A builder of business logic with Web Framework such as Django and MySQL
• Experienced in Nginx, Kafka, MySQL, Cassandra, Redis, and big data platforms
• A developer that writes reusable, testable and efficient code
• An effective communicator at all levels

We're looking for someone who

• 5+ years of experience in developing/architecting large scale Web services
• Bachelors, Master or PhD in Computer Science or related fields from a top University
• Experience in databases, distributed systems, and backend performance measurement and optimization
• Experience in Python or other programming languages such as Go, Java, or C++
• Experience in web frameworks such as Django
• Experienced in MySQL, Redis, Elastic Search, Kafka, and Cassandra
• Good understanding of database internals like transactions and indexes. Experience in database schema design
• Experience in working on the AWS
• Wants ownership and impact and looking to own projects from end to end
• Substantial production server experience or equivalent

Nice to haves

• Good understanding of HTTP and networking
• Good understanding operating systems (Linux)
• Good communication skills, genuinely curious, attention to detail

Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are dedicated to inclusivity.

*Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.

Salary range

Salary Range: $185,000 to $250,000 USD per year.

The Opportunity

We are searching for a Senior Front End Engineer who will be responsible for driving feature development and communicating with key stakeholders across the organization. We hope that you will be able to advise and guide us on other platforms which result in better performance, infrastructure, and experience.

Your Impact

• Lead in the development of our web app where you will be responsible for designing and shaping our current web application to be a more responsive, mobile-first single-page app
• Write clean, maintainable, and reusable code that adheres to code standards
• Discover and fix bugs
• Test and evaluate the app for security and performance pitfalls
• Validate /test for cross-browser/platform/device compatibility
• Research solutions
• Participate in code standards and lead code reviews

We're looking for someone who

• 5+ years of experience developing and architecting single-page web apps using a JavaScript frameworks, primarily Angular
• Experience building websites that adhere to mobile-first functionality
• Strong proficiency in writing clean, reusable, optimized HTML/CSS, Typescript and JavaScript
• Proficient with Angular 2+
• Familiar with Linux. Experience with AWS environment is preferred.
• Familiar with HTTP protocol
• Experience with WebSockets is a plus
• Experience writing unit, integration, and UI tests and a strong ability to debug code that is reusable, testable and efficient.
• Passion to explore and use the latest development tools and platforms
• BS or MS in computer science or related fields

Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are dedicated to inclusivity.

*Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.

Salary range

Salary Range: $185,000 to $210,000 USD per year.

The Opportunity

We built an Otter Pilot platform to simplify note taking, save time, improve productivity, accessibility, and collaborate easily. If this is a product that resonates with you, then let's chat. We are looking for an experienced software engineer to join a team that empowers you to grow, be your authentic self, and do your best work every day. We need your help building Otter Pilot 2.0 leveraging your experience in backend infrastructure, system integration, and hopefully Machine Learning experience. No idea is too big or too small to matter, our reputation is based on innovation and trust, and that begins with an open, collaborative work environment where every voice is heard.

We're looking for someone who

• Is an infinite learner and thought leader
• Revels in collaboration with fellow engineers to bring the best in yourself and others
• Takes pride in the scale of your work and its reliability
• Bachelors, Master or PhD in Computer Science with a comprehensive knowledge in data structures, algorithms, distributed systems, operating systems and system design/integration
• 8+ years of experience in developing/architecting scalable backend solutions
• Proficient in Python. Knowledge in C++ and Typescript is a great plus.
• Built systems using a variety of Databases, Queuing Systems, and Pub Sub solutions with an in depth understanding of how things work underneath the hood

Nice to haves

• Holds experience integrating with SDKs a great plus
• Experience with Kubernetes is a plus

Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are dedicated to inclusivity.

*Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.

Salary range

Salary Range: $200,000 to $250,000 USD per year.

The Opportunity

We are seeking an experienced Senior Software Engineer, Backend to help lead the development, deployment and management of our web services and related infrastructure to join our engineering team. Members of the engineering team work collaboratively as a group and with colleagues in technology, who are devising new speech recognition solutions, and product management to deploy systems and infrastructure to serve the needs of end-user professionals and enterprise clients across a number of verticals.

Your Impact

• Hands on experience developing technology using Python
• A builder of business logic with Web Framework such as Django and MySQL
• Experienced in Nginx, Kafka, MySQL, Cassandra, Redis, and big data platforms
• A developer that writes reusable, testable and efficient code
• An effective communicator at all levels

We're looking for someone who

• 2+ years of experience in developing/architecting large scale Web services
• Bachelors degree in Computer Science or related field
• Experience in databases, distributed systems, and backend performance measurement and optimization
• Experience in Python or other programming languages such as Go, Java, or C++
• Experience in web frameworks such as Django
• Experienced in MySQL, Redis, Elastic Search, Kafka, and Cassandra
• Good understanding of database internals like transactions and indexes. Experience in database schema design
• Experience in working on the AWS
• Wants ownership and impact and looking to own projects from end to end
• Substantial production server experience or equivalent

Nice to haves

• Good understanding of HTTP and networking
• Good understanding operating systems (Linux)
• Good communication skills, genuinely curious, attention to detail
• Masters degree in Computer Science or related field

Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are dedicated to inclusivity.

*Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.

Salary range

Salary Range: $136,000 to $185,000 USD per year.

The Opportunity

We are searching for a Senior Front End Engineer who will be responsible for driving feature development and communicating with key stakeholders across the organization. We hope that you will be able to advise and guide us on other platforms which result in better performance, infrastructure, and experience.

Your Impact

• Lead in the development of our web app where you will be responsible for designing and shaping our current web application to be a more responsive, mobile-first single-page app
• Write clean, maintainable, and reusable code that adheres to code standards
• Discover and fix bugs
• Test and evaluate the app for security and performance pitfalls
• Validate /test for cross-browser/platform/device compatibility
• Research solutions
• Participate in code standards and lead code reviews

We're looking for someone who

• 2+ years of experience developing and architecting single-page web apps using a JavaScript frameworks, primarily Angular
• Experience building websites that adhere to mobile-first functionality
• Strong proficiency in writing clean, reusable, optimized HTML/CSS, Typescript and JavaScript
• Proficient with Angular 2+
• Familiar with Linux. Experience with AWS environment is preferred.
• Familiar with HTTP protocol
• Experience with WebSockets is a plus
• Experience writing unit, integration, and UI tests and a strong ability to debug code that is reusable, testable and efficient.
• Passion to explore and use the latest development tools and platforms
• Bachelor degree in computer science or related fields

Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are dedicated to inclusivity.

*Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.

Salary range

Salary Range: $136,000 to $185,000 USD per year.

The opportunity

We are searching for an Accounting Manager to join our growing finance team who is driven, detail-oriented, and has a reputation for rolling up their sleeves as a true builder. This person will be fundamental in building our internal accounting function and instrumental in supporting our growing business. This is an exciting opportunity for a driven and self-motivated person looking for an opportunity to excel in a PLG, SaaS, high-growth, fast-paced business.

Your impact

• Manage, coordinate, and lead a team in monthly, quarterly, and year-end accounting close activities
• Oversee day-to-day accounting activities and ensure compliance with internal controls
• Ensure accurate and timely reporting of financial results in accordance with US GAAP and global accounting policies
• Ensure proper accounting standards and controls are applied and in compliance with internal controls, e.g., journal entry review, general ledger account reconciliation review, analytic review of monthly results including detailed analysis
• Identify and implement process improvements and automation to reduce close time while maintaining accounting integrity and accuracy
• Partner with cross-functional teams to identify areas for improvement and solve problems
• Coordinate external audits and provide support to auditors
• Ability and eagerness to jump into related projects and initiatives as needed

We’re looking for someone who

• 6+ years of accounting experience at both a public accounting firm and a high-growth SaaS company
• CPA strongly preferred
• Experience in a managerial role
• Advanced skills in Excel, Quickbooks, Stripe, and other important accounting tools
• Extreme attention to detail
• Ability to set priorities, handle multiple tasks, and deliver results in a fast paced and dynamic environment with the desire for continuous improvement
• Exceptional written and verbal communication skills

Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are dedicated to inclusivity.

*Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.

Annual base salary $120,000 to $150,000

The Opportunity

As a Senior Level Data Scientist at Otter.ai, you will play a pivotal role in our Product/Go-to-Market teams. You will collaborate closely with cross-functional teams, combining your advanced data analytics skills with a deep understanding of our products and market to drive strategic decision-making, optimize our engagement and monetization strategies, and accelerate product adoption. Your work will directly impact our ability to enhance customer experiences and drive business success.

If you're passionate about harnessing data to drive business growth and want to be part of a team that's shaping the future of conversations, we invite you to apply and help us achieve our mission of Making Conversations More Valuable.

This position is a hybrid role based at our headquarters in Mountain View (3 days/week)

Responsibilities

• Collaborate with the Product/Go-to-Market teams to understand business objectives, challenges, and opportunities, translating them into data-driven insights and recommendations.
• Develop and implement predictive models, data-driven tools, and analytical methodologies to better understand product usage, sales trends, customer behaviors, and market dynamics.
• Analyze large datasets to derive actionable insights that guide the development and optimization of engagement and monetization strategies.
• Design and execute experiments to test hypotheses and measure the effectiveness of different product experiences, sales tactics, marketing campaigns, and business strategies.
• Partner with cross-functional teams, including Product Management and Engineering, to integrate data-driven insights into our products and services, driving continuous improvement and innovation.
• Present findings and recommendations to key stakeholders, including executives, to inform strategic decision-making and shape the company's Product/Go-to-Market strategies.
• Collaborate with Data Engineers to ensure data quality, accessibility, and reliability for analysis purposes.
• Stay current with industry trends, emerging technologies, and best practices in data science, machine learning, and AI to drive innovation and competitiveness.

We're looking for someone who

• Proven experience (7+ years) working as a Data Scientist or similar role, preferably within a technology or AI-driven company.
• Deep knowledge of leveraging SQL queries against large datasets to generate synthesized business insights
• Strong expertise in data analysis, statistical modeling, and machine learning techniques.
• Proficiency in programming languages such as Python and R for data manipulation, analysis, and visualization.
• Familiarity with B2B products, collaborative software and go-to-market growth models.
• Excellent communication skills with the ability to translate complex findings into actionable insights for non-technical stakeholders.
• Proven ability to work collaboratively in cross-functional teams and manage multiple projects simultaneously.
• Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic start-up environment.
• Experience with natural language processing (NLP) and speech recognition technologies is a plus.

Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are dedicated to inclusivity.

*Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.

Salary range

Salary Range: $150,000 to $190,000 USD per year.

The opportunity

Otter AI is currently seeking an IT Support Specialist with a strong background in IT and Security. In this role, you will be responsible for managing IT assets, configuring and deploying devices, and providing user support. We are looking for candidates who possess strong communication skills, meticulous attention to detail, and the ability to prioritize tasks effectively in a fast-paced environment. By joining our rapidly expanding startup, you will have the opportunity to gain valuable practical experience and enhance your skills while contributing to the organization's scalability.

Your impact

• Streamlining the onboarding and off-boarding processes for users, which includes tasks such as provisioning accounts and procuring hardware
• Providing user support both in-person and remotely, and creating documentation as necessary
• Troubleshooting audio/visual (A/V) and network hardware issues
• Enhancing mobile device management (MDM) at Otter.ai and making necessary configurations in our MDM platform
• Creating concise user guides
• Configuring and troubleshooting networking, A/V, and security hardware, such as access points (APs), switches, firewalls, microphones, cameras,etc.
• Offering user support and troubleshooting either in person at the user's desk or remotely
• Ensuring timely response to support and request tickets

We're looking for someone who

• Bachelors degree in Computer Science or related field
• 4+ years relevant industry experience
• Believes in automating common and uncommon tasks to unblock the team and enable faster iteration
• Showcases expertise in scripting languages such as PowerShell, Python, or similar tools
• Possesses exceptional skills in creating thorough and detailed documentation and workflow
• Has experience in cybersecurity
• Is familiar with physical security controls
• Displays proficiency in Mobile Device Management (MDM) techniques and practices such as JAMF
• Exhibits familiarity with Atlassian and Google Workspace for efficient task and ticket management
• Has demonstrated exposure to cloud environments, including AWS
• Possess experience in constructing or maintaining local networks, ensuring smooth operations and connectivity

Additional nice-to-haves

• Advanced degree in Computer Science, or Engineering

Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are dedicated to inclusivity.

*Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.

Salary range

Salary Range: $90,000 to $125,000 USD per year.

*Contract Position*

The Opportunity

As a B2B/Enterprise Product Marketing Manager, you will play a pivotal role in driving the successful adoption and market penetration of our AI-powered Meeting Assistance and Collaboration platform in the mid-market and enterprise segments, partnering closely with sales and marketing leadership. Your primary focus will be to develop and execute product marketing plans that showcase the value and capabilities of our innovative solution to potential customers while also driving customer retention and expansion. We are a start-up, so you will wear many hats. This position reports to the Otter.ai CMO.

Your Impact

Demand Generation and Marketing Campaigns:

• Own and drive monthly targets for sales meetings booked, working closely with the SDR team and sales operations.
• Collaborate with the marketing and design team to create high-quality marketing collateral, including product overviews, case studies, blog posts, videos, and webinars, to attract, educate and engage prospects and customers.
• Develop sales enablement materials that equip the sales team with the necessary resources to showcase the product's value proposition effectively.
• Collaborate closely with the sales team to provide product messaging and equip them with the necessary materials to effectively position and sell the product.
• Collaborate with the marketing team to design and execute demand generation campaigns to drive lead generation (meetings booked) and pipeline growth.
• Own and drive virtual and in-person event strategy and execution.
• Track campaign performance metrics and optimize strategies for continuous improvement using Hubspot and Amplitude.

Go-to-Market Planning:

• Develop and test strategies to identify and cultivate PQL (product-qualified leads) from Otter’s extensive existing user base.
• Develop and execute go-to-market plans and associated metrics for product launches, feature updates, and expansion into new market segments (either industry-based or functional role based).
• Identify key market segments, industry verticals, and buyer personas to target with tailored marketing efforts. Understand audiences, use cases and prioritize based on product market fit and competitive landscape.
• Craft compelling and differentiated product messaging that resonates with our target audience and effectively communicates the benefits of our AI-powered Meeting Assistance and Collaboration platform.

We're looking for someone who

• Bachelor's degree in marketing, business, or a related field. MBA preferred.
• Proven experience (10+ years) in B2B/enterprise product marketing in the SaaS industry, focusing on cutting-edge technology products.
• Strong understanding of AI technology and its application in business settings.
• Excellent written and verbal communication skills with a flair for storytelling and crafting compelling content.
• Demonstrated ability to work in a fast-paced environment, handling multiple projects and priorities simultaneously.
• Analytical mindset with the ability to use data to drive decision-making and measure the effectiveness of marketing initiatives.
• Experience with Salesforce and Hubspot CRM is required.
• Team player with excellent interpersonal skills and the ability to collaborate effectively across departments.
• Available to work in person with our sales and marketing team in Mountain View on Tuesdays and Thursdays and/or from SF or Mountain View on Wednesdays.

Join us in revolutionizing how businesses collaborate and conduct meetings with the power of AI. This is a unique opportunity to be part of a high-growth start-up and significantly impact the future of workplace communication and collaboration.

Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are dedicated to inclusivity.

*Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.

Salary Range: $160,000 - $200,000

The opportunity

As we continue to experience exponential growth, we're searching for a talented Account Executive to join our expanding Sales team! The successful person will be instrumental in powering the Otter revenue engine through innovation & energy, consistently scaling our business and maximizing value for our customers. You'll join a talented team focused on helping our future SMB & Mid-Market customers understand and leverage the power of Otter. This is a great opportunity to work side by side with amazing sales talent and our product-centric team.

Your impact

• Help organizations become more productive and collaborative
• Oversee the full cycle from prospecting to close within our SMB & Mid-Market segments
• Manage and close new business through a variety of sales channels
• Work strategically with our sales executives and provide timely and accurate forecasts for with clear visibility into revenue performance
• Get creative with your own demonstrations tailored to each client needs that demonstrate Otters product
• Be the voice of the customer with cross-functional partners in Product and Marketing etc
• Pioneer top-down selling motions and methodologies

We're looking for someone who

• 2+ years of closing experience in a high-velocity SaaS sales environment
• Proven track record managing the full sales cycle and successful contract negotiation
• Experience working with security procurement, legal, and finance teams
• Proficiency using Salesforce, Outreach.io, Sales Navigator or other sales tools
• Go-getter attitude, and strives to develop repeatable processes that support a high volume of transactions
• Excellent team orientation
• Proven track record collaborating cross functionally
• Core set of impeccable customer skills including communication, empathy, and integrity
• Adaptable, flexible and resilient in an ever-changing environment

Salary Range: $75,000 to $78,000 USD per year **not inclusive of commission**

About the team

At Otter.ai, our Customer Experience (CX) team is central to ensuring that our customers’ experience with our products is nothing short of exceptional. We serve a diverse customer base, ranging from students to global enterprises. Our team works closely with Engineering, Product, and countless other teams to ensure we deliver the best possible support to our users at scale.

About the role

We are looking for a dedicated, experienced, and passionate Product Support Specialist with a broad set of skills to cover a wide range of responsibilities. In this role, you will be interacting directly with our customers, digging into complex issues, keeping customers happy and productive, and ensuring they have the best possible experience. Your work will bring us toward industry-leading response times and user experience in an increasingly intricate space. This position reports directly to the Head of Customer Experience.

This role presents a unique opportunity to bring about systemic improvements in the user experience while engaging with breakthrough AI technologies. If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team.

In this role, you will:

• Be the face and voice of Otter.ai, handling a wide range of customer needs with integrity and emotional intelligence (EQ).
• Work directly with customers to resolve inbound customer inquiries in a considerate, accurate, and timely manner over email via Zendesk.
• Investigate and resolve technical issues using meticulous troubleshooting, reproduction, and identify creative workarounds to unblock customers.
• Become an expert on Otter’s products and features.
• Serve as the voice of the customer in identifying product enhancements, surfacing areas of improvement, and ensuring new products launch with customer usability in mind to help build long-term success.
• Continuously monitor real-time customer trends and proactively propose creative solutions.
• Identify opportunities and deliver solutions to scale or otherwise improve the team’s internal tooling and processes.
• Contribute towards maintaining best-in-class internal training, playbooks, and workflows as a resource to help resolve issues more effectively.
• Foster a supportive and productive work culture by sharing knowledge through mentorship, collaboration, and documentation.

You might thrive in this role if you have:

• BA/BS degree or equivalent professional experience.
• 2+ years of experience in customer or technical support roles, ideally in tech startups and supporting a web-based application within a fast-paced environment.
• Excellent problem-solving skills and the ability to comprehend and communicate complex technical issues.
• A fast learner who is capable of understanding new information at a rapid pace and applying it to their work.
• You care deeply, genuinely, and passionately about customer support and its role in making a customer-centric team successful.
• You are an articulate communicator, proficient in verbal and written communication, and enjoy crafting clear and concise messages on technical topics to customers.
• You are a self-motivated, proactive team player with innovative ideas. You believe that the whole is greater than the sum of its parts.
• Prior experience with user support systems and tools such as Zendesk and the ability to learn new systems quickly.