** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Soho) **

responsibilities

• Collaborate closely with cross-functional teams, including engineers and other designers, to ensure a cohesive and seamless experience.

• Conduct and analyze user research to inform design decisions and identify user needs.

• Maintain a design system that ensures consistency across all product touchpoints.

• Develop wireframes, user flows, and high-fidelity mockups that effectively communicate design concepts and solutions to stakeholders.

• Continuously iterate on designs based on feedback from users, stakeholders, and team members.

• Stay up to date on design trends and emerging technologies to continuously improve the product design.

• Manage multiple design projects simultaneously while meeting deadlines and delivering high-quality work.

• Communicate design decisions and rationale effectively to stakeholders and the broader organization.

• Act as a strong advocate for the user, championing their needs and desires throughout the product development process.

requirements

• Proven experience in product design, with a focus on designing user-centered products and experiences, ideally native desktop apps (MacOS, Windows, etc).

• Strong portfolio showcasing a range of design work, from ideation to final product delivery.

• Proficient in industry-standard design tools, including Figma.

• Experience developing and implementing design systems that promote consistency and efficiency.

• Proven track record of collaborating effectively with cross-functional teams, including product managers, engineers, and other designers.

• Ability to lead design initiatives.

• Excellent communication skills, with the ability to articulate design decisions and rationale to stakeholders and the broader organization.

• A strong understanding of technical underpinnings of software

• Knowledge of emerging design trends and technologies, and a desire to stay up-to-date with the latest advancements in the field.

• Experience working in a fast paced environment, with the ability to adapt and pivot quickly to changing requirements and priorities.

Benefits:

• Comprehensive medical, dental, and vision plans

• Anything you need to do your best work

• We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, and Nashville with more planned in the future.

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Soho) **

responsibilities:

• As Android Engineer #1, you will have full autonomy to explore, innovate, and define how we bring Captions to the Android platform.

• Drive all architecture and technology roadmap decisions. Own product and feature development from inception through design, implementation, and launch.

• Decide which tools and technologies to leverage in order to create a smooth, stable, and elegant native Android product from scratch.

• Lead full-stack mobile application development, delivering client side features and server APIs / services to support planned mobile functionality.

• Lay the foundation for a brand engineering team, with the opportunity to build, lead, and manage your own team.

• Collaborate effectively with cross-functional engineering and design teams.

requirements:

• A true self-starter: you have an entrepreneur’s intrinsic motivation, capable of independently running with business and product ideas without explicit guidance

• 5+ years of native Android development experience, and highly proficient in technologies like Java, Kotlin, Android SDK

• You have experience creating and leading technical architecture for complex consumer facing Android applications (and experience launching more than one generation)

• Experience designing and building server-side APIs and components that interface with mobile applications

Benefits:

• Comprehensive medical, dental, and vision plans

• Anything you need to do your best work

• We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, and Nashville with more planned in the future.

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Soho) **

responsibilities:

• Create models that shape the future of video software

• Evaluate the technical and product trade-offs for ML related features

• Ship and iterate on models with a extremely high bar for quality

• Collaborate with the broader team to conceptualize and ship incredible experiences directly to Captions' users

requirements

• Our team is in-person at our office in Soho, New York City

• 5+ years ML industry experience or PhD in computer science, mathematics, statistics, physics or related field

• Experience with deep learning models, including generative and diffusion models

• Strong understanding of Computer Science fundamentals (algorithms and data structures)

Benefits:

• Comprehensive medical, dental, and vision plans

• Anything you need to do your best work

• We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, and Nashville with more planned in the future.

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Soho) **

responsibilities:

• Manage, support, and grow the engineering team that's responsible for building our core back-end services and productionizing our AI / ML models.

• Oversee the infrastructure that underpins our consumer facing mobile and web platforms, ensuring high uptimes and performance for Captions' users.

• Partner directly with the CEO to define strategy and priorities for how we build scalable architectures and ship products that shape the future of video software.

• Establish trust and cultivate meaningful relationships within and across our engineering and design teams, encouraging a highly collaborative environment.

• Foster career development and align roadmap opportunities with the career growth interests of your team members.

requirements

• 8+ years of hands on back-end software engineering experience, with a strong understanding of computer science fundamentals (algorithms and data structures)

• 2+ years of formal people management and technical leadership experience.

• Experience managing high-performing engineering teams responsible for building and maintaining core back-end services and distributed systems

• Experience with GCP or AWS, Kubernetes, NoSQL databases, or similar technologies (bonus points for experience with GPU management, sharing, optimization at scale)

• Embraces a supportive (rather than prescriptive) people management style, and recognizes the importance of flexibility and practicality when leading teams at an earlier stage startup.

Benefits:

• Comprehensive medical, dental, and vision plans

• Anything you need to do your best work

• We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, and Nashville with more planned in the future.

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Soho) **

responsibilities:

• Develop and maintain world class front-ends using the latest web technologies with elegance, usability, accessibility, performance, and maintainability in mind.

• Partner with engineering teams, designers, and marketing to define and refine features that will shape the future of video.

• Continuously optimize and improve web application performance to ensure fast page load times and smooth user experiences.

• Stay up-to-date with the latest web technologies and best practices, and apply them to improve the development process and drive innovation

• Troubleshoot and debug production issues, identify root causes, and implement solutions to prevent future occurrences

• Manage the overall product process with the broader team, from requirements gathering and design to implementation and maintenance, and contribute to the development of project plans and schedules.

requirements:

• 7+ years of experience in software development, with a focus on designing and developing user-interfaces for highly scalable consumer-facing web applications.

• Self-starter comfortable with identifying opportunities, defining & driving forward-looking technical roadmaps.

• Strong proficiency in one or more modern web development frameworks (react / node preferable but not required).

• Experience with responsive design, cross-browser compatibility, UI performance optimization, and familiarity with data centric approach to app development.

• Solid understanding of RESTful API design and development, and experience integrating with third-party APIs

• Knowledge of software design patterns and experience applying them to solve complex problems

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams

Benefits:

• Comprehensive medical, dental, and vision plans

• Anything you need to do your best work

• We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, and Nashville with more planned in the future.

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Soho) **

responsibilities:

• Build scalable architecture and products that shape the future of video software

• Ensure high uptimes and performance, of all engineering systems in your area, for Captions' users

• Collaborate with the broader team to conceptualize and ship incredible experiences directly to Captions' users

requirements

• Our team is in-person at our office in Soho, New York City

• 3+ years as a backend engineer

• Experience building distributed systems using GCP and AWS, NoSQL databases, PubSub, Kubernetes, or similar technologies

• Strong understanding of Computer Science fundamentals (algorithms and data structures)

• Plus: Experience with GPU management, sharing, optimization at scale

Benefits:

• Comprehensive medical, dental, and vision plans

• Anything you need to do your best work

• We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, and Nashville with more planned in the future.

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Soho) **

responsibilities:

• Build scalable architecture and products that shape the future of video software

• Ensure high uptimes and performance, of all engineering systems in your area, for Captions' users

• Collaborate with the broader team to conceptualize and ship incredible experiences directly to Captions' users

requirements

• Our team is in-person at our office in Soho, New York City

• 3+ years as a backend engineer

• Experience building distributed systems using GCP and AWS, NoSQL databases, PubSub, Kubernetes, or similar technologies

• Strong understanding of Computer Science fundamentals (algorithms and data structures)

• Plus: Experience with GPU management, sharing, optimization at scale

Benefits:

• Comprehensive medical, dental, and vision plans

• Anything you need to do your best work

• We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, and Nashville with more planned in the future.

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Soho) **

Responsibilities:

• Design, implement, and maintain highly scalable data management systems.

• Assist in building and optimizing machine learning model data pipelines.

• You evaluate and debug your work, striving for high quality.

• Work with the broader product team to understand requirements, evaluate trade-offs, and deliver the right solutions.

• Advocate for and apply best practices when it comes to availability, scalability, operational excellence, and cost management.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related technical field.

• Minimum of 4 years of experience in a data engineer role, with a proven track record in a technically challenging environment.

• Experience with relational SQL and NoSQL databases.

• Experience with data pipeline and workflow management tools (ex Azkaban, Luigi, Airflow, etc.)

• Experience with stream-processing systems and big data tooling

• Strong analytic skills related to working with unstructured datasets.

• Proficiency in relevant programming languages.

• Strong project management and organizational skills.

• Exposure to machine learning model pipelines is a huge plus.

• Ability to work in a fast-paced and agile development environment.

• Excellent communication and teamwork skills.

Benefits:

• Comprehensive medical, dental, and vision plans

• Anything you need to do your best work

• We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, and Nashville with more planned in the future.

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Soho) **

responsibilities:

• Push the boundaries of iOS and build products that shape the future of video software

• Collaborate with Designers and the broader team to conceptualize and ship incredible experiences directly to Captions' users

requirements

• Our team is in-person at our office in Soho, New York City

• 3+ years of iOS experience

• Experience with (ideally a few) SwiftUI, Combine, RxSwift, ReactiveSwift, AVFoundation, Core Animation, and Realm

• Strong understanding of Computer Science fundamentals (algorithms and data structures)

• Bonus: experience with OpenGL or Metal

Benefits:

• Comprehensive medical, dental, and vision plans

• Anything you need to do your best work

• We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, and Nashville with more planned in the future.

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Soho) **

responsibilities:

• Push the boundaries of iOS and build products that shape the future of video software

• Collaborate with Designers and the broader team to conceptualize and ship incredible experiences directly to Captions' users

requirements

• Our team is in-person at our office in Soho, New York City

• 3+ years of iOS experience

• Experience with (ideally a few) SwiftUI, Combine, RxSwift, ReactiveSwift, AVFoundation, Core Animation, and Realm

• Strong understanding of Computer Science fundamentals (algorithms and data structures)

• Bonus: experience with OpenGL or Metal

Benefits:

• Comprehensive medical, dental, and vision plans

• Anything you need to do your best work

• We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, and Nashville with more planned in the future.

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Soho) **

responsibilities:

• Develop and maintain web applications using the latest web technologies

• Collaborate with cross-functional teams, including designers and other engineers to develop high-quality, scalable, and maintainable web applications

• Continuously optimize and improve web application performance to ensure fast page load times and smooth user experiences

• Stay up-to-date with the latest web technologies and best practices, and apply them to improve the development process and drive innovation

• Ensure high availability and scalability of your product areas

• Troubleshoot and debug production issues, identify root causes, and implement solutions to prevent future occurrences

• Manage the overall product process with the broader team, from requirements gathering and design to implementation and maintenance, and contribute to the development of project plans and schedules.

requirements:

• At least 3 years of experience in software development, with a focus on web applications using the latest web technologies

• Strong proficiency in one or more modern web development frameworks

• Experience with responsive design and cross-browser compatibility

• Solid understanding of RESTful API design and development, and experience integrating with third-party APIs

• Knowledge of software design patterns, data structures, and algorithms, and experience applying them to solve complex problems

• Experience with version control systems, such as Git, and with agile software development methodologies

• Excellent problem-solving skills, with the ability to debug and troubleshoot complex issues

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams

• Experience with building video editing products on the web is a huge plus

• Passion for learning and working in a fast paced environment at an early stage company

Benefits:

• Comprehensive medical, dental, and vision plans

• Anything you need to do your best work

• We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, and Nashville with more planned in the future.

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Soho) **

responsibilities:

• Develop and maintain web applications using the latest web technologies

• Collaborate with cross-functional teams, including designers and other engineers to develop high-quality, scalable, and maintainable web applications

• Continuously optimize and improve web application performance to ensure fast page load times and smooth user experiences

• Stay up-to-date with the latest web technologies and best practices, and apply them to improve the development process and drive innovation

• Ensure high availability and scalability of your product areas

• Troubleshoot and debug production issues, identify root causes, and implement solutions to prevent future occurrences

• Manage the overall product process with the broader team, from requirements gathering and design to implementation and maintenance, and contribute to the development of project plans and schedules.

requirements:

• At least 7 years of experience in software development, with a focus on web applications using the latest web technologies

• Strong proficiency in one or more modern web development frameworks

• Experience with responsive design and cross-browser compatibility

• Solid understanding of RESTful API design and development, and experience integrating with third-party APIs

• Knowledge of software design patterns, data structures, and algorithms, and experience applying them to solve complex problems

• Experience with version control systems, such as Git, and with agile software development methodologies

• Excellent problem-solving skills, with the ability to debug and troubleshoot complex issues

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams

• Experience with building video editing products on the web is a huge plus

• Passion for learning and working in a fast paced environment at an early stage company

Benefits:

• Comprehensive medical, dental, and vision plans

• Anything you need to do your best work

• We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, and Nashville with more planned in the future.

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Soho) **

responsibilities:

• Lead, develop, and support a small team of AI researchers and engineers in building state of the art ML models that shape the future of video software.

• Play a critical role in researching and creating novel transformer-based architectures and applying them to solve real world problems

• Lead the development and execution of our AI roadmap and long term strategy, and evaluate the technical and product trade-offs for ML related features

• Collaborate with the broader team to conceptualize and ship incredible experiences directly to Captions' users

requirements:

• 7+ years of ML industry experience (or PhD with 4+ years of ML industry experience). Strong leadership skills, with experience in establishing the technical direction for a high-performing team of AI / ML engineers

• Advanced level knowledge of modern techniques in machine learning and deep learning, particularly in transformer architectures

• Demonstrated experience in researching, architecting, and training deep learning models, including but not limited to GANs, Diffusion models, and NeRFs

• Strong understanding of Computer Science fundamentals (algorithms and data structures)

Benefits:

• Comprehensive medical, dental, and vision plans

• Anything you need to do your best work

• We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, and Nashville with more planned in the future.

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Soho) **

Responsibilities:

• Partner with engineering, data science, product design, and customer support to consistently deliver the most impactful releases for our users

• Communicate internally across all teams, from engineering to operations, to ensure everyone is prepared for each release and coordinate any additional testing requirements

• Monitor and synthesize analytics and customer feedback, while working with customer support and data science, to prioritize any opportunities or product issues

• Work closely with marketing, customer support, and operations to ensure all relevant content is accurate and prepared for publishing

Requirements:

• 2-3 years of proven experience as a Technical Product Manager

• Exceptional Communication Skills: Demonstrated ability in both written and spoken communication that is extremely detailed yet concise.

• Technical Proficiency: Strong technical understanding of the product, as well as experience with engineering releases and product development cycles.

• Simplification: Proven ability to simplify and balance product releases, focusing on prioritizing shipping over prolonged development cycles.

• Internal Coordination: Experience in engaging and managing multiple stakeholders, including engineering teams, design, customer support, and senior leadership.

• Project Management Skills: Strong project management capabilities, with a track record in delivering complex projects while balancing technical trade-offs.

• Attention to Detail: Exceptional attention to detail in all produced work.

• Leadership: Experience in leading or coordinating cross-functional teams, including but not limited to iOS, Android, Web, Desktop, Backend, and Machine Learning teams.

• Data-Informed Decision Making: Familiarity with data analytics tools and metrics to guide product development and performance.

Benefits:

• Comprehensive medical, dental, and vision plans

• Anything you need to do your best work

• We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, and Nashville with more planned in the future.

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Soho) **

About the role:

We’re looking for a resourceful Creator Relations Coordinator with a strong aesthetic eye and impressive project management skills. In this role, you’ll identify top creator talent in various markets to create ads for Captions. You’ll partner with creators at every step of the process, starting with talent identification and ending with creative delivery.

On a day-to-day basis, you’ll be finding new creators to partner with, handling outreach, securing and negotiating contracts, and guiding ads towards a final product that meets our (high) brand standards. This role will also support in replying to comments across social channels.

Preferred qualifications:

• 1 - 2+ years of professional experience working in a Marketing role

• You have a strong aesthetic eye, a knack at identifying creative talent, and exhibit solid editorial judgment. This translates to a talent for guiding and delivering captivating content that aligns with our brand's identity

• You’re an excellent written and verbal communicator, feel comfortable providing direction, and maintain high brand standards, which allows you to drive a project through to completion while ensuring it remains on-brand

• You’re a strong project manager, are comfortable making commitments, and navigate tight timelines with grace. Planning ahead to deliver content within a specified period of time comes naturally to you

• You’re organized, adept at juggling multiple tasks and priorities, and have a system to ensure things don’t slip through the cracks

• You’re comfortable writing pithy copy, and can field customer comments on social channels as needed

• A deep understanding of the creator and video editing space is a plus

• Bonus points for resourcefulness and creative problem solving

Benefits:

• Comprehensive medical, dental, and vision plans

• Anything you need to do your best work

• We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, and Nashville with more planned in the future.

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Soho) **

About the role:

We’re looking for an all-around lifecycle marketer who feels comfortable jumping in and growing a lifecycle marketing program from the ground up. You’re someone who feels at ease with the more technical parts of lifecycle marketing, like setting up a lifecycle marketing platform from scratch, understanding events, and spinning up journeys and campaigns, while also delving into the more user-centric parts, like understanding users’ motivations and crafting emails that make customers feel understood and supported along their journey.

On a day-to-day basis, you’ll be driving our lifecycle marketing program across various channels (including email and push), platforms (iOS app with more to come soon), and markets / geos, building the program from the ground up and diving into copy, creative, and metrics.

Preferred qualifications:

• 4 – 6+ years of experience working in a lifecycle marketing role

• A comfort with lifecycle marketing platforms, setting up journeys and triggered campaigns from scratch across email, push, and SMS

• A technical understanding of what goes on behind the scenes of a lifecycle marketing platform: how data comes in, and how it goes out

• Experience working cross-functionally, closely collaborating with functions ranging from Brand Design to Engineering to Analytics

• Comfort pulling your own metrics to identify opportunities and measure performance of the program, whether that’s on Mixpanel, Amplitude, a BI tool, or plain old Excel

• A practice of understanding the customer, whether through user interviews or surveys, and using that to inform your lifecycle marketing program

• A desire to move and ship quickly, with a good nose for impact, and a desire to experiment

• Comfort operating as a one-person show, which includes writing strong, succinct copy

• A plus, but not necessary: Experience setting up an editorial calendar and one-off campaigns, driven by content pillars

Benefits:

• Comprehensive medical, dental, and vision plans

• Anything you need to do your best work

• We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, and Nashville with more planned in the future.

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Soho) **

About the role:

As a Social Media Coordinator, you will drive brand awareness and education across our social platforms. In this role, you will collaborate with our marketing team to develop and execute on social strategies. You will own the company content calendar, orchestrate content production, and manage postings and reactions.

This role requires someone who lives and breathes social, with a keen sense of what will perform, from static Instagram posts to Tweets to TikTok. You’re energized by the prospect of building a large audience and going viral.

Preferred qualifications:

• 1-3 years of professional experience successfully managing and growing a brand’s social platforms.

• Experience with creating monthly content calendars.

• Strong eye for developing captivating content that aligns with our brand's identity

• A proven record of creating viral content on short-form channels.

• Impeccable writing skills and editorial judgment is a must.

• Strong camera presence and experience creating content yourself, particularly if you create comedy or sketch content.

• You’re very much online and deeply understand internet culture and how to engage and create social trends.

• Deep understanding of the creator and video editing space is a plus.

Benefits:

• Comprehensive medical, dental, and vision plans

• Anything you need to do your best work

• We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, and Nashville with more planned in the future.

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Soho) **

About the role:

Captions is seeking translators (Spanish/Portuguese/French/Serbian), available immediately, to work on-site for a 3-week project. This person will have an opportunity to translate content for multilingual audiences, enhancing worldwide engagement in partnership with a top-tier brand.

What We're Looking for:

• Expertise: Native speaker or fluent in Spanish/Portuguese/French.

• Attention to Detail: Precision and accuracy are critical for this project

• Efficiency: We value quick turnaround times without compromising quality of work

Project Expectations:

• Start Date: As soon as October 16th

• Job Type: Contract

• Project Duration: 3 weeks (approximately)

• Location: This is an in-person project at our office in SoHo, New York

• Schedule: 10am to 3pm (~5 hours), Monday to Friday

• Equipment: You should bring your own devices (We can provide monitors)

• Rate: $25-$35 per hour

Benefits:

• Comprehensive medical, dental, and vision plans

• Anything you need to do your best work

• We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, and Nashville with more planned in the future.

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Soho) **

About the Role:

Captions is seeking a skilled contract video editor, available immediately, to work on-site for a 3-week project. This person will have an opportunity to edit video content for multilingual audiences, enhancing worldwide engagement in partnership with a top-tier brand.

What We're Looking for:

• Expertise: Strong proficiency and demonstrated experience with Adobe Premiere

• Attention to Detail: Precision and accuracy are critical for this project

• Efficiency: We value quick turnaround times without compromising quality of work

Project Expectations:

• Start Date: As soon as October 11th

• Job Type: Contract

• Project Duration: 3 weeks (approximately)

• Location: This is an in-person project at our office in SoHo, New York

• Schedule: 10am to 6pm, Monday to Friday

• Equipment: You should bring your own devices (We can provide monitors)

• Rate: $40-$60 per hour

To be considered, please submit the following:

• Your updated resume

• A direct link to your portfolio

Benefits:

• Comprehensive medical, dental, and vision plans

• Anything you need to do your best work

• We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, and Nashville with more planned in the future.

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Soho) **

About this role

Captions is looking for an early, key contributor to the Customer Experience team as we scale to support millions of customers in every country in the world (really!). You’ll act as a customer advocate and work with all teams to help improve the overall customer experience and deliver on our team mission. This job requires previous technical experience in providing support to mobile apps or desktop software.

Responsibilities:

• Triage and resolve customer issues across a multi-platform environment - iOS, Android, Web, Mac, and Windows.

• Act as the subject matter expert for all things Captions.

• Engage with our fast-growing customer base, primarily through chat and email (Intercom).

• Write technical documentation to help with onboarding, implementation, and support

• Gather and share opportunities for improved product and customer experiences with the design, product, and engineering teams (Linear).

• Help customers through their journey from installation, registration, trial, conversion, and renewal.

• Resolve subscription and billing issues via the App Store, Play Store, and Stripe.

Requirements:

• 3+ years experience providing technical support, especially for software or an app on the App Store or Play Store.

• Technical experience and aptitude working with engineering and product teams

• Experience with video production, user-generated content, social media.

• Comfortable on screen (eg., webinars, training videos)

• Patience, empathy, and the desire to solve problems.

• Excellent writing, verbal, and communication skills.

• Sense of urgency and willingness to get the job done.

Benefits:

• Comprehensive medical, dental, and vision plans

• Anything you need to do your best work

• We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, and Nashville with more planned in the future.

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.