You will:

• Manage the team of wellness coaches, including scheduling, hiring, and issue resolution
• Define sensitive content best practices and audit and ensure compliance with sensitive content best practices.
• Develop product and process to improve the quality and effectiveness of our tasker wellness offering
• Develop reports for internal and customer stakeholders on our wellness program
• Note: This role will likely be exposed to harmful content (imagery, text, video) as a part of resolving escalation requests

Qualifications:

• Experience in risk management, compliance, or content moderation/trust and safety policy.
• Excellent communication skills with the ability to translate complex challenges into simple and clear language
• Team leadership experience and program management experience
• Wellness experience either with a background in clinical wellness support or content moderation support

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data.