Field Applications Engineering Manager/Director - IP Products
Customer Team – Product
on site: USA
added Thu Sep 28, 2023
Apply to TenstorrentWe are looking for a highly skilled and experienced Field Applications Engineering (FAE) Manager/Director to build a team of FAEs focused on IP products. The ideal candidate will have in-depth knowledge and hands-on experience with CPU, GPU or NPU IPs, along with a strong technical background in semiconductor technologies. As a FAE Manager, you will be responsible for growing and mentoring a team of FAEs, collaborating closely with customers, and providing technical guidance to ensure successful integration and adoption of our IP products.
**We have offices in Santa Clara, Austin and Toronto and would ideally prefer someone that can work hybrid from one of those offices - however, we are also open to remote**
Responsibilities
- Build and manage a team of Field Applications Engineers, providing mentorship, guidance, and technical support to drive customer success and meet business objectives.
- Develop and execute strategies to effectively support customers in the adoption and integration of our IP products.
- Collaborate with sales, marketing, and engineering teams to understand customer requirements, provide technical expertise, and align field activities with overall business goals.
- Build and maintain strong relationships with key customers, understanding their technical needs and challenges, and providing customized solutions and support.
- Drive technical engagements with customers, including pre-sales activities, product demonstrations, technical presentations, and proof-of-concept implementations.
- Serve as a technical point of contact for escalations, providing timely and effective resolution to customer issues, ensuring high customer satisfaction levels.
- Stay up-to-date with industry trends, emerging technologies, and competitive landscape related to CPU IP products, and provide strategic guidance to the team and company leadership.
- Collaborate with product management and engineering teams to provide customer feedback, identify product improvements, and influence the product roadmap.
- Participate in industry conferences, seminars, and technical events to represent the company, showcase our CPU IP products, and establish thought leadership.
- Conduct performance evaluations, provide ongoing training and development opportunities for the FAE team, and ensure a high-performing and motivated workforce.
Requirements
- Bachelor's or Master's degree in Electrical Engineering, Computer Science, or a related field.
- Extensive experience in Field Applications Engineering roles, preferably in CPU IP products, with expertise in Arm or RISC-V.
- Strong technical background in semiconductor technologies, CPU architectures, and system-level understanding.
- Proven experience in managing and leading a team of Field Applications Engineers, driving customer success, and meeting business objectives.
- Willingness to travel to customer sites and industry events as required.
Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.
Due to U.S. Export Control laws and regulations, Tenstorrent is required to ensure compliance with licensing regulations when transferring technology to nationals of certain countries that have been sanctioned by the U.S. government.
As this position will have direct and/or indirect access to information, systems, or technologies that are subject to U.S. Export Control laws and regulations, please note that citizenship/permanent residency information and/or documentation will be required and considered as Tenstorrent moves through the employment process.
Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities.