What you will do

As the Team Lead for the Professional Services (PS) EMEA Team at Tractable, you are pivotal in driving the successful delivery of our client projects across EMEA. Overseeing the team, you'll directly manage a team of engineers and collaborate cross-functionally with sales, technical specialists, and customers, to ensure successful client solutions delivery. Your leadership abilities and technical know-how will help steer the translation of client needs into high-quality services, underpinning the delivery of our computer vision product.

Responsibilities:

Guide the PS Team's Activities:

• Lead and mentor a group of software engineers to ensure quality delivery of client projects.
• Set project goals, monitor performance, and ensure timely delivery.
• Establish software engineering best practices and workflows to enhance team productivity and customer satisfaction.

Define Customer Deliveries:

• Work with our GTM to comprehend customers’ business requirements and challenges.
• Liaise with sales and technical teams to define and validate project scopes.
• Direct your team in translating client needs into actionable technical plans.

Ensure Quality Documentation:

• Oversee the creation of project documentation, which includes objectives, timelines, milestones, and dependencies.
• Ensure all documentation aligns with company standards and client expectations.

Direct Client Implementations:

• Oversee the implementation process, ensuring timely and high-quality delivery.
• Work with technical specialists to identify and rectify potential bottlenecks or challenges.

Qualifications:

• Demonstrated experience leading software engineering teams and overseeing project delivery.
• Knowledge of software engineering best practices and cloud-based technologies.
• Robust analytical skills, paired with the ability to oversee the transition from client needs to technical delivery.
• Ability to execute in a highly dynamic environment with rapidly changing objectives.
• Familiarity with creating technical and project-related documentation.
• Adeptness at overseeing testing procedures and ensuring client satisfaction.
• Stellar communication abilities, emphasising collaboration with various teams and clients.
• Experience in handling concurrent projects, meeting tight timelines, and setting priorities.
• Comfortable working with sales teams and participating in complex, engineering-led discussions and activities.

What’s in it for you

• Generous equity package

• 25 days paid annual leave + bank holidays
• Ability to work from abroad for up to 6 weeks/year
• Competitive maternity + paternity leave
• Flexible hours and hybrid working
• Leave to support you when you need it, including sick pay, compassionate leave, or paid time-off to recharge after an intense work period

• Mental health and career coaching through Sanctus
• Free annual Headspace subscription

• L&D budget to use on Learnerbly (our learning platform)