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Technical Support Engineer
Product
remote: Tel Aviv
added Wed Sep 27, 2023
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What your challenges will be

  • Solving customers’ issues through chat and email.
  • Acting as the voice of the customer, reflecting their needs to the product and engineering teams.
  • Educating Anima’s customer base using support articles and chatbot automation.
  • Participating in best practices sessions, demos, training sessions, and meetups, over zoom and video recordings.

What existing skills & experience you possess

  • Some experience in Technical Customer Success, Account management, customer-facing roles.
  • Proficient in English and outstanding communication skills.
  • Experience using Figma.
  • Some exposure to programming with a language like JavaScript (no need to know how to code at a high level, just understand what is going on).
  • Understanding of how websites and web applications work.
  • Tech savvy, having the ability to learn new tools quickly on your own. For example, Anima’s CS team uses: Intercom, Slack, Google G-suite, Stripe, Asana, Figma, and more tools.
  • Passion to help, educate and make customers succeed on their path to adopt Anima.

And it is GREAT if you have:

  • Some experience with Intercom/Stripe is great but not a must.

What we offer you

  • Support from a highly qualified team that will help you grow your skills massively.
  • 100% autonomy to try, experiment, & bring the theory to practice. We are doers.
  • A company that is still small but has a huge customer base, lots of opportunities to make an impact.
  • An almost green field project, where you will be able to implement ideas from scratch and impact the business.
Note: This position is based in Tel Aviv, Israel and going to the office on daily basis is required. The office is located at Israel Bak 1, near Sarona.
Anima is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Not for you? Check out our other openings within this same department!
animaapp.com Anima
Anima automates front-end development, using AI. Anima allows R&D teams to run 2x faster, build robust products, and focus on creativity.
About Anima
At Anima, we're not just a team of designers, developers, and product managers; we're a visionary team united by a common purpose. In a world where explaining ideas can feel like an eternity, we decided to change the way design to code happens. Founded in 2017 and proudly backed by YCombinator, Anima stands as the pioneer in the design-to-code field, changing how creativity works.
Leading the Transformation
Anima proudly ranks as the #1 Figma plugin in the development category, with over 600,000 installs.
Coding Pioneers
In 2022, Anima generated code equivalent to 1.5 million coding hours, propelling us into the future.
Empowering Creators Globally
In 2022 alone, Anima fueled the creation of over 10,000 websites and welcomed 40 million visitors.
Join us in reshaping the world of design and development.
link-out animaapp.com