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IT Support Engineer
Engineering
remote: USA
added Wed Sep 06, 2023
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About the role:

We are looking for an IT Specialist who will be an integral part of our dedicated team, driving the stability, security, and innovation of our technological landscape. Your expertise and experience will be instrumental in maintaining our systems at peak performance, implementing strategic IT initiatives, and ensuring seamless technical support for our employees. You will collaborate closely with cross-functional teams, leveraging your technical prowess to contribute to the growth and success of Stability.ai. This role provides a unique opportunity to work within the Generative AI space, making a significant impact on the digital infrastructure that drives our operations.

Responsibilities:

  • Manage and maintain the company's IT infrastructure, including servers, networks, hardware, and software applications.
  • Ensure the security and integrity of data, network access, backup systems, and disaster recovery procedures.
  • Monitor and troubleshoot network performance, resolve connectivity issues, and optimize network architecture for efficiency.
  • Provide technical support to employees by diagnosing and resolving hardware, software, and network problems in a timely manner.
  • Install, configure, and upgrade computer hardware and software components as required.
  • Collaborate with the IT team to plan and implement system upgrades, patches, and new software rollouts.
  • Implement and enforce IT policies and procedures to ensure data security and compliance with relevant regulations.
  • Stay current with industry trends and emerging technologies, making recommendations for technology adoption that align with company goals.
  • Assist in the planning and execution of IT projects, including the evaluation of technology solutions, vendor selection, and project implementation.
  • Create and maintain documentation for IT processes, procedures, configurations, and user guides.
  • Train employees on new technologies, software applications, and cybersecurity best practices.
  • Collaborate with external vendors, consultants, and partners to ensure effective delivery of IT services.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree is a plus.
  • Minimum of 3 years of proven work experience as an IT Specialist or in a similar role.
  • Must have automation and skills in programming languages and tools such as Python/Powershell/Bash/Golang/Terraform
  • In-depth knowledge of computer systems, networks, security protocols, and IT best practices.
  • Proficiency in managing Windows, Linux, and macOS environments.
  • Strong experience with cloud services such as AWS or GCP.
  • Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
  • Proficiency in Google Workplace from an administration perspective.
  • Solid understanding of cybersecurity practices and data protection regulations.
  • Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and communicate technical information to non-technical stakeholders.
  • Proven track record of implementing and managing IT projects effectively.
  • Ability to stay up-to-date with the latest technology trends and advancements.

Equal Employment Opportunity:

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Stability AI is a community and mission driven, open-source artificial intelligence company that cares deeply about real-world implications and applications. Our most considerable advances grow from our diversity in working across multiple teams and disciplines. We are unafraid to go against established norms and explore creativity. We are motivated to generate breakthrough ideas and convert them into tangible solutions. Our vibrant communities consist of experts, leaders and partners across the globe who are developing cutting-edge open AI models for Image, Language, Audio, Video, 3D and Biology.