The Opportunity

Reporting into our Head of Customer Solutions, you will be responsible for partnering with our key customers and internal stakeholders to drive and implement technical strategy in select accounts. You will be on point to ensure the technical feasibility and success of Union Cloud customers through onboarding and beyond. This is a technical role, and we are looking for team members who are innately curious, get joy out of solving complex technical problems working alongside customers, and thrive in collaborative, self managed environments. Bonus points if you have been a part of or contributed to the Flyte/Union communities or contribute or other OSS.

In this role, you will:

• Develop reference architectures and best practices for optimal design, integration and operation of Union Cloud

• Collaborate with customers’ technical stakeholders to inform, debate and advise on technical architecture and solution topics

• Partner with our Engineering team to ensure a successful roll-out, onboarding and adoption of Union Cloud and Flyte for solving customer problems

• Represent “voice of the user” and bring that user-first mindset across the company

• Act as a customer advocate and main point of contact for select customers, with accountability for triage and resolution of major incidents alongside engineering

• Help Union Cloud users get up and running by debugging problems related to infrastructure, platform or code in customers’ integrated end-to-end solution

• Empower our customers to attain efficiency, reliability, and repeatability for their ML applications, by educating them on good patterns

• Partner with Product and Engineering teams to provide context and insights for feature design, solution and prioritization

• Accelerate use case adoption and retention efforts of Union Cloud among customers by understanding their technical and business needs and helping them succeed

About you

• Have 5+ years of experience in deeply technical customer facing roles in sales engineering, solutions architecture, consulting or technical account management

• General understanding and practical knowledge of distributed systems at scale and familiarity with cloud platforms (AWS, GCP, Azure), Infrastructure as Code (Terraform, Cloudformation), Containers (Docker), and CI/CD systems

• Experience with technologies in the Kubernetes ecosystem is strongly preferred (Helm, Spinnaker, Prometheus, Envoy, Istio, etc)

• Experience with data processing, machine-learning systems, MLOps and machine learning infrastructure is strongly preferred

• Familiarity with popular machine learning frameworks (Pytorch, Tensorflow, etc) and data processing frameworks (Spark, Flink, Beam etc) is strongly preferred

• Possess excellent written and verbal communications skills, with a tone that conveys empathy

• Ability to engage at all levels of technical stakeholders to contribute and drive technical debates and design choices with our enterprise customers

• Previous experience in a similar role supporting customer engineering teams adopting commercial products for data and/or machine learning

• Are highly organized and thrive in a high-volume environment that will naturally have ambiguities and competing priorities

• It’s a strong plus if you have been a part of or contributed to the Flyte or Union communities through in-person meetups, conferences, workshops, events, electronic forums, or direct open-source development

Benefits & Belonging

At Union.ai we know that employees who feel their best can build amazing things and we are proud to offer best in class benefits that will continually evolve and grow as the needs of our employees do. Benefits may vary based on country

• Excellent medical - We pay 100% of your premiums and 90% for your dependents

• Generous dental and vision plans- We pay 80% of the premiums for you and your dependents

• Meaningful equity in the form of options – all employees are owners here

• Unlimited PTO + 12 company holidays

• 401K match - Union.ai matches 100% of contributions up to the first 3%, and 50% up to 5%

• 12 weeks paid parental leave for primary and secondary caregivers

• Flexible work schedule at a remote friendly company

We believe that our differences are what bring us together to achieve truly special outcomes. We strive to be inclusive and focus on building teams that embody that quality too. Union.ai is an equal-opportunity employer and we encourage you to apply, even if your experience doesn’t align exactly with our job description.