Opportunity

Cloud spend is expected to hit roughly $600 billion this year, growing at 22.5% YoY.

Nearly half of all enterprises struggle to control cloud expenses and more than a quarter take weeks or months to detect cost increases.

Cloud costs are the fastest growing expenditure and primary source of budgetary complexity for most companies, requiring a great deal of ongoing effort and resources.

Role

As a Support Engineer, you will play a critical role in delivering outstanding technical support to our customers. Your ability to establish positive relationships with customers will be essential in ensuring they have an exceptional experience with Antimetal.

You will be responsible for promptly addressing customer inquiries and providing solutions while working alongside our engineering team to diagnose and resolve technical issues. In addition, you will have the opportunity to make recommendations for process improvements and contribute to the ongoing development of Antimetal’s support capabilities.

You

You should have 3+ years experience in customer support, preferably in a technical support role at a high-growth B2B company, plus:

• Passion for delivering exceptional customers and solving technical problems

• Experience in software development and engineering

• Proficient in SQL

• Strong communication skills with the ability to explain technical concepts in a clear concise manner to individuals of varying technical backgrounds

• Detail oriented

• High level of autonomy and independence

• Creative

• Fast learner with the ability to adapt to ambiguity

Nice to have:

• Knowledge of and experience with cloud platforms such AWS, GCP, and Azure

• Experience with monitoring tools and systems

• Ability to analyze logs and use debugging tools to troubleshoot issues

Location

Preferably NYC, but open to exceptional candidates anywhere (in reasonable time zones)