About the Role:

As Enterprise Customer Success Manager, your primary role is to drive the successful implementation, deployment and adoption of Suki with our major health system clients. You will be responsible for developing and maintaining strong relationships with key client stakeholders, and ensuring that Suki is delivering exceptionally well on key success metrics. You will ensure strategic and tactical alignment, and manage on-time delivery across all functional areas with our clients and your Suki colleagues. You will be responsible for proactively identifying and driving the resolution of risks and issues, and developing creative solutions that will best meet the needs of our clients. You will also manage the onboarding process overall for your designated clients, and be responsible for conducting the onboarding for many enterprise end users. Throughout the client relationship, you will present periodic performance reviews and engage with our clients on opportunities to expand usage and value in partnership. You are able to analyze customer metrics, craft high-impact client presentations, and drive rapid progress against our goals.

As part of our growing Customer Success team, you will also be responsible for improving existing processes and developing new approaches to create high levels of client and user satisfaction. You will also engage with Marketing on opportunities to increase user engagement and provide structured customer insights to our Product team to inform future innovation. You are excited to join the fast-moving Suki team, and committed to excellence!

Responsibilities and expectations include but are not limited to:

Executive-Level Presence and Communications: Ability to communicate both internally and externally with professionalism in person, on video, on the phone, and over email with C-level executives, providers and colleagues.

Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact.

High-Accountability: You can be counted on to consistently deliver high-quality work.

User-focused: You are obsessed with the customer experience. You can translate key consumer needs into business and product requirements. You have an innate understanding of user behavior, and ensure users are receiving 100% quality service.

Detail Oriented: You need a high degree of attention to small details along with the ability to quickly iterate on our deployment playbooks and processes.

Technical Skill: You will need to develop a deep understanding of our product and how it integrates with EMRs. You will be able to translate that into education to our enterprise clients and end users.

Travel: You are willing to travel extensively.

Flexibility: You will need to work flexible hours based upon client’s and providers’ schedules in different time zones across the US.

Requirements:*

• 8+ years of enterprise customer facing experience within healthcare SaaS
• Exceptional communication, presentation, and conflict resolution skills
• Ability to think critically, prioritize effectively and communicate expediently
• Strong project management skills
• Experience managing large, multi-stakeholder programs
• Creative problem solving skills
• Strong understanding of medical documentation and clinical workflows
• Proficient in Microsoft Office, Google Suite and Microsoft office

*Not sure if you meet all of the qualifications? We don’t expect every candidate to have done everything listed above, but you should be able to make a credible case that you meet most of the criteria and are ready for the challenge of adding new technologies to your résumé.

This position can be remote and supports team members with clients across the United States. You are welcome to visit and/or work out of our office in Redwood City, California. One week a year, we gather for a company-wide retreat. Quarterly, we gather for an in-person working session at/near our office.

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital , and others. With our $55M Series C financing, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties. Check out what one of our users says about how Suki has helped his practice.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better.

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way and we look forward to growing our team with these shared values.

In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $120,000 - $145,000 in CA. This range is not inclusive of any discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

Senior Software Developer (L4) (Golang)

at Suki (View all jobs)

Bangalore, India

We’re a GCP shop and 100% container run using Kubernetes.

Our tech stack includes C++, Golang, Python, React, React Native, Swift, Android, Java, Kotlin, GraphQL and JavaScript.

What will you do everyday?

We are looking for a Golang Developer to join our backend platform team. Specifically, you will be:

• Collaborating with the product, design and operations teams to build a world class product
• Developing, owning and maintaining highly scalable distributed services and solutions
• Implementing a microservices based architecture using GoLang
• Ensure application performance, uptime, and maintaining high standards of code quality
• Maintaining continuous integration and deployment tools; creating unit and integration tests for written software code

Ok, you're sold, but what are we looking for in the perfect candidate?

• Expertise: You know how to code. You understand our tech stack and can be productive with it. In other words, you’ve done this before.
• Action oriented: You love to build. You like to ship fast and quickly iterate.
• Creativity: You enjoy listening to user feedback and then building product in novel ways. You’re resourceful and enjoy finding alternate paths to success.
• Problem solving: you use data to help point you in the correct direction. You optimize relentlessly. You think business and engineering problems are like puzzles and you stick with them until they are solved.
• Humility: You’re humble and love working in a team without ego to deliver products
• Adaptability: You thrive in a fast-moving organization that uses light-weight process and cutting-edge technology to have a huge impact.
• Confidence: You trust your abilities and you’re ready to push yourself to the next level.

Qualifications*

• Strong product development experience in building distributed systems and microservices.
• Strong programming skills on Linux using Go
• Strong foundation in data structures, algorithms and a strong understanding of concurrent programming
• Superior organization, written/verbal communication, interpersonal and leadership skills
• Ability to collaborate effectively with cross functional teams to solve complex problems and building products spanning across geographically distributed teams to deliver end-to-end products & features
• Ability to multi-task and re-prioritize responsibilities based on changing requirements
• Bachelors/Masters degree from a tier1 college or university

It will be a huge plus if you have:

• Experience working with GRPC, GRPC context and Protocol Buffers
• Experience with infrastructure and systems engineering, and scaling services on cloud computing platforms like GCP

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital , and others. With our $55M Series C financing, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties. Check out what one of our users says about how Suki has helped his practice.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better.

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.

Our tech stack includes GCP, Kubernetes, Golang, Python, React, C++, TypeScript, JavaScript, Swift, Kotlin, gRPC, and GraphQL.

What will you do everyday?

You will work directly with the microservices that integrate Suki products with some of the world's top health systems. You will build out features and services that directly impact doctors and their patients. You will drive the strategy and technical direction of our EMR integration efforts, exploring ways to standardize, streamline, and scale our integration platform. You will be the builders of the systems that bring Suki to thousands of clinicians and improve their lives everyday.

Ok, you're sold, but what are we looking for in the perfect candidate?

• Expertise: You know how to code. You understand our tech stack and can be productive with it. In other words, you’ve done this before.
• Action oriented: You love to build. You like to ship fast and quickly iterate.
• Creativity: You enjoy listening to user feedback and then building product in novel ways. You’re resourceful and enjoy finding alternate paths to success.
• Problem solving: you use data to help point you in the correct direction. You optimize relentlessly. You think business and engineering problems are like puzzles and you stick with them until they are solved.
• Humility: You’re humble and love working in a team without ego to deliver products
• Adaptability: You thrive in a fast-moving organization that uses light-weight process and cutting-edge technology to have a huge impact.
• Confidence: You trust your abilities and you’re ready to push yourself to the next level.
• Communication: You are a clear communicator and demonstrated consensus-builder.

Requirements*

• 4+ years experience in a software engineering role
• Intimate knowledge of Golang and the ability to add and modify functionality to improve current integration capabilities.
• Very capable of communication with existing microservices using protobufs as a data flow mechanism.
• Knows how to containerize services using docker and kubernetes.
• Experience taking product technical design from inception to production
• Strong grasp of CS fundamentals including algorithms, data structures and design
• Experience with health systems and EHRs are a plus

Not sure if you meet all of the qualifications? We don’t expect every candidate to have done everything listed above, but you should be able to make a credible case that you meet most of the criteria and are ready for the challenge of adding new technologies to your résumé.

This position is remote within the Pacific, Mountain, and Central time zones of the United States. You are welcome to visit and/or work out of our office in Redwood City, California. One week a year, we gather for a company-wide retreat.

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital , and others. With our $55M Series C financing, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties. Check out what one of our users says about how Suki has helped his practice.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better.

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.

In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $185,000 - $210,000 in CA. This range is not inclusive of any annual variable targets, discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

at Suki (View all jobs)

Bengaluru

We’re a GCP shop and 100% container run using Kubernetes.

Our tech stack includes React.js, Typescript, Electron.js, JavaScript, Node.Js, GRPC, Web Sockets, REST API, C++, Golang.

What will you do everyday?

We are looking for a Staff Frontend Engineer to join our Application Development team.

Specifically, you will be:

• Be a general athlete that can flex between front-end, back-end and whatever else needs your attention.
• Collaborating with the product, design and operations teams to build a world class product
• Architecting, developing, owning and maintaining highly scalable systems.
• Ensure application performance, uptime, and maintaining high standards of code quality
• Creating unit and integration tests for written software code
• Providing technical expertise for every phase of the project lifecycle; from concept development to solution design, implementation, optimization and support.
• Drives the performance tuning, re-design and re-factoring for a module.
• Contributes to designing and implementing the build, release process as well as system configuration and deployment characteristics of the application.
• Implements (hands-on) the module components based on prevailing Framework and Open-source standards & its best practices.
• Responsible to prepare the technical design of the components

Ok, you're sold, but what are we looking for in the perfect candidate?

• Humility: You’re humble and love working in a team without ego to deliver products
• Expertise: You know how to code. You understand our tech stack and can be productive with it. In other words, you’ve done this before.
• Action oriented: You love to build. You know that perfect is the enemy of the good – you like to ship fast and quickly iterate.
• Creativity: You enjoy listening to user feedback and then building products in novel ways. You’re resourceful and enjoy finding alternate paths to success.
• Problem solving: You use data to help point you in the correct direction. You optimize relentlessly. You think business and engineering problems are like puzzles and you stick with them until they are solved.
• Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact.
• Confidence: You trust your abilities and you’re ready to push yourself to the next level.

Qualifications*

• More than 8 years of strong product development experience
• Proficiency in front end concepts such as React.js, Typescript, Javascript, HTML, CSS,
• Strong foundation in data structures, algorithms.
• Superior organization, written/verbal communication, interpersonal and leadership skills
• Ability to collaborate effectively with cross functional teams to solve complex problems and building products spanning across geographically distributed teams to deliver end-to-end products & features
• Experience working with GRPC, GRPC context and Protocol Buffers would be a huge plus
• Experience with agile methodologies and good exposure to DevOps/CICD models would be a plus

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital , and others. With our $55M Series C financing, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties. Check out what one of our users says about how Suki has helped his practice.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better.

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way and we look forward to growing our team with these shared values.

Our tech stack includes GCP, Kubernetes, Golang, Python, React, C++, TypeScript, JavaScript, Swift, Kotlin, gRPC, and GraphQL.

What will you do everyday?

You will address the computational infrastructure with your knowledge and prior experience in ASR & NLP techniques and make improvements to our current processes. You will work directly on the platform that powers our microservices. You’ll help scale our platform for thousands of doctors and help improve usability. You’ll implement a microservices architecture and you’ll use Go to do it all. And you’ll be magnificent.

Ok, you're sold, but what are we looking for in the perfect candidate?

• Expertise: You know how to code. You understand our tech stack and can be productive with it. In other words, you’ve done this before.
• Action oriented: You love to build. You like to ship fast and quickly iterate.
• Creativity: You enjoy listening to user feedback and then building products in novel ways. You’re resourceful and enjoy finding alternate paths to success.
• Problem solving: you use data to help point you in the correct direction. You optimize relentlessly. You think business and engineering problems are like puzzles and you stick with them until they are solved.
• Humility: You’re humble and love working in a team without ego to deliver products
• Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact.
• Confidence: You trust your abilities and you’re ready to push yourself to the next level.
  
  
  
  
  

Requirements*

• Proficient in C++/Python
• 5+ years in overall Machine Learning experience, with at least three years focused on ASR
• Proven record of an end to end workflow and ASR (Automated Speech Recognition) experience .
• Expert in the understanding, practice, and deployment of deep neural network models.
• Proven ability to build and maintain distributed backend services for ML/AI Applications
• Experience taking product technical design from inception to production
• Strong grasp of CS fundamentals including algorithms, data structures and design is preferred

*Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything we’ve listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Suki

• On a roll: Named by Forbes as one of the top 50 companies in AI; named "Best New Startup" by Rock Health; announced a major partnership with Google.
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Marc Benioff, and others. With our $55M Series C financing, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Help our doctors save time on data entry so they can focus on providing excellent care.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better.

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.

About the Role:

As Technical Program Manager, your primary role is to drive the successful technical integration of Suki with our major health system and health technology clients. You will be responsible for developing and maintaining strong relationships with key client stakeholders, and ensuring that Suki’s integration delivers exceptionally well on key success metrics. You will partner with your Suki colleagues to optimize on-time delivery and resolve technical challenges. Throughout each client deployment, you will guide technical stakeholders through the steps needed to establish a seamless integration between Suki and their EMR.

Besides guiding the integration process, this individual will be responsible for testing the integration and green-lighting each integration stage, escalating issues when needed. As Suki’s resident expert on its integrations, you will establish and maintain internal and external-facing documentation detailing the integration requirements and process for each EMR with which Suki integrates. Partnering with a Customer Success team member, you will be the technical point person for each integration and as the client-facing technical resource, set expectations for the client to identify and engage with the technical resources necessary for a successful integration with their EMR. Internally, this entails close collaboration with Engineering to solve technical challenges and develop/maintain robust test plans which will support proactive discovery and resolution for potential issues before go-live. Similarly, this individual will also be tightly aligned with Product to share new EMR constraints, gaps and learnings that will help keep our products up to date. You will also educate your Suki colleagues on each integration’s best practices, requirements, and key points of differentiation.

You will collaborate extensively with our Customer Success, Product, Engineering & Support teams and serve as the voice of the customer by reporting on the status of deployments and potential technical issues. You will also identify areas for optimization in Suki’s integration process.

As part of our growing Customer Success team, you will also be responsible for improving existing processes and developing new approaches to create high levels of client and user satisfaction. You will also engage with EMR vendor partners and Suki’s Engineering and Product teams to streamline the technical integration between Suki and EMRs for both existing and future capabilities. You are excited to join the fast-moving Suki team, and committed to excellence!

Responsibilities and expectations include but are not limited to:

• Technical Skill: You will need to have an understanding of SDLC and become an expert in our products and their integrations. You will also know how to establish and drive repeatable and efficient processes for integrating with our customers’ EMRs and our partners’ platforms.
• Leadership: You will drive action in cross-functional settings and influence stakeholders both internally and externally.
• Integration Subject Matter Expert (SME): You will need to develop a deep understanding of our product and how it integrates with our customers’ EMRs and partners’ platforms. You will be able to translate that into education to our enterprise clients and platform partners.
• Program Management: Establish and maintain deployment project plans, ensure cross-functional resources required to support deployments are in place, regularly report on deployment progress, and escalate potential issues. You will also identify opportunities for improvement in the deployment project plan and drive process improvements to achieve on-time delivery and high client satisfaction, including but not limited to establishing escalation roles and responsibilities.
• Organization: Utilize JIRA for issue reporting, status, escalation, and task management in collaboration with the Engineering team.
• Executive-Level Presence and Communications: Ability to communicate both internally and externally with professionalism in person, on video, on the phone, and over email with C-level executives, providers and colleagues.
• Adaptability: You thrive in a fast-moving organization that uses light-weight process and cutting-edge technology to have a huge impact.
• High-Accountability: You can be counted on to consistently deliver high-quality work.
• User-focused: You are obsessed with the customer experience. You can translate key consumer needs into business and product requirements. You have an innate understanding of user behavior, and ensure users are receiving 100% quality service.
• Detail Oriented: You need a high degree of attention to small details along with the ability to quickly iterate on our deployment playbooks and processes.
• Travel: You are willing to travel as needed to deliver and validate our integrations.
• Flexibility: You will need to work flexible hours based upon client’s and providers’ schedules in different time zones across the US.

Requirements:*

• 8+ years of enterprise customer facing experience within healthcare SaaS
• 5+ years of technical program or project management experience
• Technical understanding of cloud services, EMR integration and SaaS solutions
• Strong knowledge of APIs and healthcare data standards
• Exceptional communication, presentation, and conflict resolution skills
• Ability to think critically, prioritize effectively and communicate expediently
• Creative problem solving skills
• Strong clinical background with understanding of medical documentation and clinical workflows
• Proficient in Google Suite, JIRA

* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital , and others. With our $55M Series C financing, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties. Check out what one of our users says about how Suki has helped his practice.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better.

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.

In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $165,000 - $185,000 in CA. This range is not inclusive of any annual variable targets, discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

Position: Technical Support Specialist II

Location: Bangalore

Org: Suki.ai (www.suki.org)

We’re growing fast and we’re ready to add a talented customer support professional to help us scale our operations.

What will you be doing?

As the Technical Support Specialist II, you will be the first line of defense for our customers who need support. Your goal is straightforward: ensure our customers are always happy and supported. You will ensure that all issues or questions that our customers have are addressed immediately (either by you or your team). You will be the central hub for any bug, issue, question or feature request that comes from either our external or internal customers. The role will work directly with customer success, operations, engineering and product and will work to solve, triage, and escalate all customer issues and feedback.

This team will be supporting Suki users 24 hours a day, 7 days a week, therefore working outside of normal working hours, including weekends and overnight shifts, will be required.

Ok, you're sold, but what are we looking for in the perfect candidate?

• User-centered: You are obsessed with the customer experience. You’re energized by talking to customers, and you can’t wait to translate key consumer needs into business and product requirements. You have an innate understanding of user behavior.
• Data Driven: You use metrics to drive decision-making
• Self-starter: You are motivated by impossible challenges and energized by creating something new.
• Process Oriented: Our tech support process will constantly need to be iterated on to ensure our users have the best experience possible, and you’re excited about this.
• Technical experience: You have the ability to handle complex technical issues that may require a good level of engineering understanding.
• Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact.
• Rigor: You are detail oriented and hold others to a high standard.

Qualifications

• A minimum of 6+ year’s experience in application development or Level 3 support is desired.
• Assist with day-to-day production/non-production concerns, serve as a point of contact for urgent and/or complex issues, and manage expectations.
• Applying standards and researching/sharing best practices, learning new products and product updates and proactively sharing knowledge with teams, documenting and escalating gaps/weaknesses, and documenting technical specifications.
• It is necessary to have prior experience deploying, running, and supporting software services, as well as troubleshooting and fixing issues in a production-grade SaaS environment.
• Must be detail-oriented, self-directed, and have excellent follow-up abilities, as well as be results-oriented.
• Understanding of microservice-based architectures and the principles of the Linux operating system
• Experience with technologies such as JIRA, Salesforce, and Intercom, as well as handling support tickets/customer forums, etc.
• Technically adept with cloud services and a thorough understanding of SaaS.
• Communication and conflict resolution abilities that are second to none
• Task management abilities, as well as the capacity to analyze critically, prioritize efficiently, and communicate quickly are required.
• Experience using or integrating with an EMR is a plus
• Exceptional written and oral communication skills, including English usage, grammar, punctuation, and style.
• Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
• Provide regular verbal and written communications regarding status, risks, issues, as well as makes recommendations for remediation or change
• Understanding of medical documentation and medical terminology required
• Scribe or medical transcription experience strongly preferred
• Understanding of advanced network architectures, networking domain, Kubernetes and deploying containerized services on Google Cloud platform would be preferred.
• Analytical skills and experience with tools/processes needed for data-driven decision-making.

* We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Suki

• Series C raised last year!
• On a roll: Announced major partnerships with Google
• Great team: Founded, managed and backed by successful veterans of Google and Apple in tech and UCSF and Stanford in medicine. We have technologists and doctors working side by side to solve difficult problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital Partners, Marc Benioff and others.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation and order entry solutions - our vision is to become the voice user interface for healthcare, bringing innovation that relieves the administrative burden on doctors instead of adding to it.
• Great customers: Help our doctors save time in their day so they can focus on providing great care.
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way and we look forward to growing our team with these shared values.

To all recruitment agencies: Suki does not accept agency resumes. Please do not forward resumes to Suki (or any related) jobs alias or directly to any Suki employees. Suki will not be responsible for any fees related to unsolicited resumes.