Rasa is the leading conversational AI platform, enabling enterprises to build next-level customer experiences. Rasa's conversational AI platform allows companies to build better customer experiences by lowering costs through automation, improving customer satisfaction, and providing a scalable way to gather customer intelligence. Rasa runs in production everywhere from startups to Fortune 500s, and provides the data privacy, security, and scalability needed by enterprises of every size. Rasa is privately held, with funding from Accel, Andreessen Horowitz, and Basis Set Ventures.
Apply to RasaSUMMARY
We’re looking for a Resident AI Engineer to join our Customer Success team. You will be the Rasa expert that our Enterprise customers will collaborate with as their trusted partner to accelerate their adoption of Rasa’s solutions with project deliverables throughout the term of the residency. You will be reporting to the Manager of Customer Success and Technical Support Engineering.
We are hiring for this position in the US, UK, Germany, or Serbia.
ABOUT THIS ROLE
Enterprise companies choose Rasa Professional Services to get access to product experts, accelerate time to market, and ensure project success. As a Resident AI Engineer, you'll make an impact on your team by:
As part of Rasa’s customer support engineering team, work on site with our customers’ architects, developers, and operations staff to design, implement, and run Rasa deployments
Serve as the customers’ go-to-resource for handling all Rasa-related projects and issues
Provide proactive, consultative advice to help optimize the performance of our customers’ Rasa deployments
Help champion an environment for ongoing strategic customer success
Document customer feedback and share with Rasa’s product and engineering organization
Participate in Rasa internal training and education sessions
Please keep in mind that we are describing the background we imagine would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you!
ABOUT YOU
Deep technical expertise in Rasa and conversational AI development as well as on-premise infrastructure management
Leadership or managerial experience in major transformation efforts involving significant process, organizational and technology change
Experience serving as part of a key customer leadership team, working with technical and business decision makers
Ability to act as an industry encouraging leader in both customer meetings and public settings
You will be working from the US, UK, Germany, or Serbia.
Please keep in mind that we are describing the background we imagine would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you!
WHAT YOU CAN EXPECT FROM US
Flexible hours and a dedicated remote budget
A stipend for personal development fund & 6 paid education days to help you grow within your role
26 days of PTO
A Macbook, and other tech to help you to do your job
We have regular remote team events, as well as a company-wide offsite annually
Heath benefits (USA only) // Vitality Health (UK only) // Private Health optional (Serbia Only)
Rasa is an equal-opportunity employer. We are still a small team and are committed to growing in an inclusive manner. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age.