About the role:

This role will consider applicants from either San Francisco Bay area or Washington DC Metro Area.

As a Senior Technical Delivery Manager (TDM), you’ll guide client engagements from ideation to deployment for some of the world’s largest enterprises. You’ll be responsible for understanding client needs through data, conversations, and any other means necessary. You’ll work closely with Engineering, Design, and Sales. You’ll face problems that require a mix of technical knowledge, creativity, critical thinking, and business acumen.

To strengthen our growing delivery team, we are looking for an experienced TDM who is passionate about transforming technology into critical business value. The TDM will partner with and work closely with engineering teams and the client to orchestrate the delivery of our flagship solution.

Role Responsibilities - How You Will Make An Impact:

• Roadmap: Work with clients, the business, and engineers to set strategy and collect and prioritize requirements. Manage requirements documentation, milestone mapping, prioritization, and communication to facilitate project collaboration.
• Execute: Work with data scientists, machine learning engineers, software engineers, and designers to build products that delight our customers. Proactively identify assumptions, dependencies, issues, risks and drive discussions across the team to develop mitigation plans and implementation paths. Maintain compliance with IT and security policies and procedures.
• Strategize: Think widely about potential applications of machine learning and natural language processing techniques, translating capabilities built for individual clients into new features or customization options for our core products.

Relevant Skills and Experience:

• Minimum 5 years of experience in a professional environment within a SaaS-based company
• Experience managing large scale enterprise data integration projects that are highly technical & cross functional in nature
• Familiarity with managing various data schemes, flows, privacy / GDPR compliance landscape
• Experienced in gathering and understanding project requirements, driving scope discussions and prioritization with alignment of project priorities
• Comfortable collaborating with both external & internal partners (HR, Finance, Customer Experience, Product, Compliance, Marketing, Security, Engineering, Compliance, Data) to gather business requirements and define objectives
• Demonstrated technical expertise contributing to project, process, and system development; coordinating the delivery of enterprise data and architecture initiatives across the team
• Experience prototyping on software products with customers is preferred
• Bonus points for familiarity with machine learning modeling workflows and basics of Data Science (e.g., classification vs. regression, feature selection and engineering, different machine learning model families, optimization considerations for machine learning models, deployment and serving challenges). Familiarity with machine learning algorithms, databases, constructing data pipelines

The annual cash compensation range for this position is US$175,000 to US $200,000. Final compensation will be determined based on experience and skills and may vary from the range listed above

As a Senior DevOps Engineer you will be a key member of the DevOps Engineering team and develop the core infrastructure for building, deploying, and operating our hosted and on-prem systems. You will partner with product managers and software engineers to solve the technical challenges of our machine learning technology and contribute in discovery, design and implementation of solutions to improve infrastructure and release pipelines.

Role Responsibilities - How You Will Make an Impact

• Drive usability improvements for developers to our continuous build and release process
• Secure and monitor our network and systems to protect customer data in partnership with the security team
• Improve the observability of our systems to support rapid iteration while maintaining stable service
• Oversee management of Azure and AWS infrastructure
• Contribute to strategy development for hybrid on-prem / cloud deployment management as we grow our customer base
• Lead creation and management of detailed technical designs and installation documentation of our technology for use by external customers
• Troubleshoot and resolve complex technical issues related to software and infrastructure

Relevant Skills and Experience

• 4 years of DevOps experience
• Deep knowledge of Linux, containerization and Kubernetes
• Experience with Azure and AWS cloud hosting
• Experience with automation and orchestration of cloud, operating system, and operational tasks
• Expertise in cloud architecture design and management
• Experience with K8s workloads and cost optimization
• Experience with DataStore, Redis, GPU and Crunchy Operators
• Experience managing high-availability databases
• Experience managing and using Elasticsearch
• Experience with managing GPU workloads

Bonus Points

• Experience with Okta
• Experience with VPN and Networking for both AWS and Azure
• Experience with US government secure networks
• Experience with ArgoCD and Flux
• Kafka experience

This role will consider applicants from Washington, Oregon, California, Colorado, Texas or the DC Metro Area.

The annual cash compensation range for this position is US$175,000 to US$195,000. Final compensation will be determined based on experience and skills and may vary from the range listed above.

As a Staff Machine Learning Engineer you will take the lead on building new or updating data driven product features. This will be achieved by leveraging, implementing, and scaling cutting edge algorithms and performing solid software engineering to make sure that what you build is performant and scales. You will have a strong product sense and intuition about data so that you can build impactful features for our customers. You will partner with cross functional teams composed of product managers, frontend/backend engineers, and other technical leaders to solve the technical challenges of our machine learning technology. You’ll be constantly learning and constantly teaching, expanding your skills across the stack and bringing in new technologies and methods to the team.

Roles and Responsibilities - How You Will Make an Impact

• Understand the landscape of NLP problems and identify strategic investments which ensure Primer’s ability to lead in the space
• Develop architecture, libraries and systems with company wide impact. Help teams on architectural practices to create integrated Primer products
• Collaborate and influence cross-functional teams to drive technical roadmap and build foundational blocks that help deliver on the broader company goals
• Lead and mentor engineers to help them grow
• Scale and optimize NLP models and pipelines for our products
• Improve and promote engineering best practices across the company and motivate other engineers to follow high standards

Relevant Skills and Experience

• MSc. or PhD. in computer science, statistics, computational linguistics, or related fields
• Strong programming skills, including in Python, with at least 5 years experience in a production engineering team
• At least 5 years building analytical/data driven products in an industry setting developing and deploying machine learning and NLP-based solutions
• Hands-on experience with machine learning and NLP tools and libraries including Numpy, Scipy, Scikit-learn, SpaCy, NLTK, Torch, Tensorflow, Keras
• Deliver ML systems that can scale to millions of documents
• Collaborate with the research team to train and ship state of the art models
• Experience taking ambiguous problem statements through to delivered products
• Experience working with cloud (AWS or Azure) and container technologies
• Curiosity, enthusiasm, and a love for teaching and learning

This role will consider applicants out of San Francisco, CA or Washington, DC

The annual cash compensation range for this position is US$225,000 to US$250,000. Final compensation will be determined based on experience and skills and may vary from the range listed above.

About the Role:

You are an experienced solution architect with a passion for problem solving. You thrive on applying cutting-edge solutions to meaningful problems. Artificial Intelligence intrigues you. Does this sound like you? As a Solution Architect at Primer, you’ll leverage your engineering skills along with our AI technology to help national security organizations solve some of their toughest challenges.

Role Responsibilities - How You Will Make An Impact

• Work directly with national security customers who are leveraging Primer’s products to understand their use cases, scope technical requirements for enhancements, design and implement successful solutions
• Dig into software source code to customize, integrate, and troubleshoot customer facing product deployments
• Train, deploy, and tune machine learning models on customer data sets
• Partner with our product management and engineering teams to identify and prioritize feature development based on customer feedback

Relevant Skills & Experiences:

• Active security clearance required
• Must be located in the DC metro area
• Professional experience developing Python applications - our solutions are built using Python
• Linux proficiency - you’ll need to know your way around a Linux shell in order to run our software
• Experience with Python DevOps workflows - you’ll help design and implement a delivery approach for our code
• Hands-on experience with a cloud services provider
• Strong communication skills - you’ll be part of a team working directly with Primer customers

Bonus Points:

• Direct experience with the isolated C2S region of AWS
• Familiarity with machine learning techniques
• Experience with natural language processing (NLP)
• Experience with the Flask framework
• Experience with data ingestion and processing systems at scale
• Front-end development experience (React)

The position involves work on government contracts that require US Citizenship. Any offer of employment is conditioned on an applicant or employee being able to meet any applicable government contract requirements. Applicants will be asked if they are legally authorized to work in the United States and if they now or in the future will require employment visa sponsorship. If an employment offer is made, applicants will be asked to provide information and attestations to a contract compliance officer to ensure the company is in compliance with applicable government contract requirements. The company may rescind any offer of employment to an applicant or terminate an employee if the applicant or employee is unable to perform the functions of the position in compliance with applicable government contract or if an applicant or employee makes a false attestation of compliance.

The annual cash compensation range for this position is US$187,000 to US$268,000. Final compensation will be determined based on experience and skills and may vary from the range listed above.

As a Pre-Sales Solutions Architect, you will work to understand and assess customer requirements, prepare and present demonstrations of Primer’s technology, and address and overcome technical obstacles that arise throughout the sales process. This role will focus on public sector customers.

You will partner with the sales team and engage with executives and leadership at potential customer organizations to understand their unique challenges and identify opportunities for Primer’s suite of NLP/NLG technologies to support their needs. You will strategize on how to navigate complex sales cycles, bring your understanding of industry to value-based demonstrations, support and at times build Proof of Concepts, and win the company new business.

Responsibilities - How You Will Make an Impact:

• Engage with customers and prospects to understand their problem sets, scope technical requirements, prototype and propose effective solutions
• Present Primer’s technology, products, and vision to technical and generalist audiences at prospective and existing client organizations
• Lead technical sales process for numerous customers day-to-day from initial meetings through post-sales (customer success, expansions, and renewals)
• Investigate and deeply understand the technical requirements of prospects and customers and scope solutions to deployment, data-related, or workflow obstacles
• Work hand-in-hand with sales executives to map customer requirements to current and future offerings and to close deals
• With minimal oversight, work with various stakeholders across the business to lead development of prototypes applying Primer’s technology to customer data
• Continuously build expertise in NLP/NLG technologies and companies to understand potential competitors, partners, and vendors and how to position Primer in relation to them
• Marry deep customer expertise with your knowledge of Primer’s suite of products to influence marketing, product design, enhancement, and deployments
• Partner with our product management and engineering teams to identify and prioritize feature development based on customer feedback
• Produce technical content in support of public sector business development and marketing

Relevant Skills and Experience:

• Minimum of 5 years of software development experience
• Minimum of 3 years of experience working in a pre-sales or customer-facing environment.
• Professional Python experience
• Linux proficiency
• Hands-on experience with a cloud services provider (i.e. AWS, Azure, GCP)
• Strong communication skills - you’ll be the face of Primer to customers
• Knowledge of distributed systems, ETL and ETL workflows
• Track record for consistently exceeding goals and quota
• Experience with relational and non-relational databases

Bonus Points:

• Familiarity with container and orchestration technologies such as Docker and Kubernetes
• Familiarity with machine learning techniques
• Experience with natural language processing (NLP)
• Full-stack development skills (including front-end)
• Strong understanding of public sector procurement processes

The annual cash compensation range for this position is US$225,000 to US$250,000. Final compensation will be determined based on experience and skills and may vary from the range listed above.

As a Senior Product Manager, you’ll guide products from ideation to launch for some of the world’s largest enterprises. You’ll be responsible for understanding customer needs through data, conversations, and any other means necessary. You’ll work closely with Engineering, Design, and the business. You’ll face problems that require a mix of technical knowledge, creativity, critical thinking, and business acumen.

Product development at Primer moves rapidly between research, design, engineering, and testing. Product managers keep this process running smoothly, making sure everyone has a shared understanding of the big picture. Product managers manage innovation within the constraints of delivery deadlines and evolving customer needs. They jump between strategic planning, problem-solving facilitation, ideation sessions, deep-dives into scientific literature, and user feedback. We want a team player who enjoys delivering customer value with technology and can speak the 10,000 ft strategic language to customers or the deep dive with your engineering counterparts.

Role Responsibilities - How You Will Make an Impact:

You are a product leader (with government experience preferred) who will oversee one of our critical products and manage multiple customer projects on the platform.

• Roadmap: Work with customers, the business, and engineering to set strategy and collect and prioritize requirements.
• Execute: Work with data scientists, machine learning engineers, software engineers, and designers to build products that delight our customers.
• Invent: Work with our talented prototyping team to propose and build innovative ideas in SBIRs (Small Business Innovation Research) or RFPs. Build trust with your teams and customers to understand their workflows, and deliver mission-ready practical AI solutions that help agencies protect us. Think widely about potential applications of machine learning and natural language processing techniques, translating the capabilities of these techniques into business value for customers.
• Leadership: Ability to inspire engineer / design teams and have a clear executive aligned strategy for the product growth areas. Understand customer needs and convert it to capabilities that are differentiated in the market. Be a player coach who can collaborate across multiple cross functional teams with the common language of the customer.

Relevant Skills and Experience:

• Degree in Computer Science or similar discipline
• 2+ years of product management for a technology company (bonus for experience with enterprise software)
• Demonstrated success in delivering new products and features
• Ability to set strategic direction, prioritize, and articulate the rationale behind decisions
• Ability to build and share a representative and empathetic understanding of customers
• Excellent writing and communication skills to bring along engineering, business teams and executives
• Excellent problem-solving, analytical, and influencing skills, with proven ability to take initiative and build strong, productive relationships
• Ability to transition between drafting product requirements and leading engineering and design team to make product requirements a reality
• Ability to travel to the customer site or to the DC office for customer & team meetings

Bonus Points:

• Eligible for a TS clearance
• Familiarity with the DoD or IC acquisitions process
• Preferred experience working with Data Scientists or Machine Learning engineers

This role will consider applicants out of San Francisco, CA or Washington, DC

The annual cash compensation range for this position is US$175,000 to US$225,000. Final compensation will be determined based on experience and skills and may vary from the range listed above.