N1 Health is an AI Platform company that helps healthcare organizations prioritize, action, and maximize patient and member engagement. N1 Health’s market-leading Applied AI Platform provides healthcare companies with pre-packaged models, curated third party data, and a secure and scalable technology platform that enables the deployment of targeted services at the individual, household, and neighborhood level. Data science-driven insights lead to relevant, specific, and help-first interventions that optimally connect individuals to resources based on their specific needs and the capacity of the system.
We’re working to empower our customers to utilize data science and digital technologies to impact these social determinants of health and to better serve their most vulnerable members and patients. We’re passionate, creative, and motivated and looking for team members who are the same. We are enthusiastic learners and believe fundamentally that this is a two-way street - we’ll invest in your learning and growth, just as you’ll advance the company’s mission and support our clients through your work.
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Customer Experience
hybrid: Boston
added Wed Sep 27, 2023
Apply to N1 HealthRole Overview
The Associate Consultant will have responsibility for the day-to-day management of customer execution by both independently managing customers, as well as supporting lead Consultants in management of complex accounts. You will serve as the liaison between the customer and internal teams, ensuring the customer is on track to achieving stated partnership objectives. As an Associate Consultant on the Customer Experience team, you will be the primary point of contact for your assigned accounts, managing relationships across multidisciplinary teams internally and externally. The Associate Consultant will be accountable for implementation and ongoing client operations, while also assisting with strategic account plans to ensure customer satisfaction, retention and growth. The Associate Consultant must ensure key deliverables are accomplished on time, customer experience is exceptional, and the scope of work per customer is properly executed.
Responsibilities include:
- Become the expert in customer contract scope, including requirements gathering, deliverables with respective milestones, reporting, and overall project tracking.
- Establish strong, lasting relationships across client project stakeholders, serving as the primary daily point of contact.
- Regularly monitor and report on customer metrics to ensure they are on track to key partnership outcomes.
- Support program analysis, both short term and long term, including program evaluation.
- Support delivery of executive level presentations that are clear, concise and outcomes driven.
- Understand current industry trends and apply learnings to customer management.
The Ideal Fit- We’re looking for motivated candidates who are ready to learn and grow at a clip, and who meet the following prerequisites:
- Energized about working in a customer-facing capacity (this role is ~80% customer-facing)
- Relentless dedication to customer satisfaction
- Passion for using data to solve complex problems
- Interest in project management and project controls
- Growing ability to plan, execute and successfully manage multiple projects and competing priorities with professionalism, enthusiasm, and a meticulous eye for detail
- Self-starter who thrives in ambiguity and is motivated by a fast-paced work environment
- Team player who has a “no task is too small” attitude
- Hyper-organized, highly motivated, and eager to learn quickly
Requirements:
- Bachelor’s Degree, with a minimum of 1-2 years of experience (can include internship experience)
- A basic understanding of the health care market landscape
- Strong interpersonal and communications skills that are authentic and empathetic
- Experience working with multiple teams
- Passion for using data to inform decision making
We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you are excited about a role but your experience doesn’t seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.
N1 Health is proud to be an Equal Opportunity Employer. Our vision is to foster an environment in which all N1 Health employees of diverse backgrounds and identities feel supported and empowered through the ongoing development of a shared, inclusive culture. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. For individuals with disabilities who would like to request an accommodation, please email recruiting@n1health.com, and for any questions around diversity, equity, and inclusion, please reach out to the leaders of our internal Equity Group at equity@n1health.com.
Apply to N1 HealthDirector, AI Delivery
N1 Health Overview
N1 Health is the applied AI platform that drives measurable business results for healthcare organizations. We combine detailed consumer data, predictive models, and cloud-native technology to create a holistic picture of every individual to generate meaningful predictions that enable precision in your outreach and interventions. Our experienced Data Science and Customer Experience Teams transform these predictions into actions that improve your members’ and patients’ health outcomes and drive your financial performance. We get you the results that matter, fast – better health for every one.
Our Customer Experience team is responsible for guiding customers throughout the N1 Health customer journey. We are focused on driving measurable results, accelerating impact for our customers, and turning insights into action. Our team is composed of forward-deployed data scientists and service professionals who are focused on applying a proven service delivery methodology to help customers gain the greatest value from the N1 AI platform, data, and models.
Role Overview
At N1 Health, you will drive customer growth and delivery across a suite of advanced AI predictive solutions. This role in include both leading and maintaining accountability for customer satisfaction, performance, measurable results, and account growth by rolling up your sleeves and ensuring the work gets done across a team of consultants, engineers, and data scientists. Your key responsibilities will include a mix of management, internal organization development, and external presentation of the company. You will be involved in the full deployment of analytical products, services, and company growth where day-to-day tasks include:
· Leadership of a client organization through all strategic and operational steps to integrate AI predictions into core business workflows
· Full lifecycle client management from onboarding to upsell
· Project scoping, include business impact modeling and resource forecasting
· Applied AI insights and consumer behavior design and implementation
· Results measurement and presentation to clients
· Relationship building with client executives and delivery leads
· Deploy internal consultant, data operations and data science delivery resources to achieve customer objectives and integrate AI predictions into core business workflows
As a member of the N1 Health team, you will have an incredible opportunity to learn and advance your skillset. We are enthusiastic learners and believe fundamentally that this is a two-way street - we’ll invest in your learning and growth, just as you’ll advance the company’s mission and support our clients through your work.
The ideal fit
We’re looking for motivated candidates who are ready to learn and grow, and who share the following attributes:
· Execute complex projects with high autonomy and multiple stakeholders
· Relentless dedication to customer satisfaction
· Passion to connecting people into care delivery and needed social services
· Energized about working with clients
· Excellent analytical, project management, and problem-solving skills
· Exceptional ability to plan, execute, and successfully manage complex projects and competing priorities with professionalism, enthusiasm, and a meticulous eye for detail
· Authentic and empathetic written and verbal communication that builds trust and credibility
· Sufficient technical and operational capabilities to communicate with multiple teams at every level of an organization
· Thrives in ambiguity and is motivated by a fast-paced work environment
· Committed to process improvement
· Proactive team-player who doesn’t hesitate to take ownership and initiative
· Hyper-organized, highly motivated, and eager to learn quickly
· Able to adapt well to change, think on your toes, and quickly learn new skills
· Natural self-starter with an entrepreneurial spirit
Requirements
- Bachelor’s Degree
- 2+ years working in a client delivery role, either in healthcare or another industry that can apply best practices to drive delivery
- Understanding or willingness to quickly learn the nuances of healthcare economics and ability to interpret healthcare data (clinical, claims, CRM), care management, Medicare/Medicare Advantage plans, performance measurement, and value-based care
- Experience partnering with cross-functional teams (clinical, technical, marketing, operational, and sales)
- Experience using data to inform decision-making
- Experience in sales and account growth preferred
We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you are excited about a role but your experience doesn’t seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.
Algorex Health is proud to be an Equal Opportunity Employer. Our vision is to foster an environment in which all Algorex employees of diverse backgrounds and identities feel supported and empowered through the ongoing development of a shared, inclusive culture. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. For individuals with disabilities who would like to request an accommodation, please email recruiting@n1health.com, and for any questions around diversity, equity, and inclusion, please reach out to the leaders of our internal Equity Group at equity@n1health.com
Customer Experience
hybrid: Boston
added Wed Sep 27, 2023
Apply to N1 HealthRole Overview
The Consultant will have overall responsibility for the day-to-day management of customer execution. You will serve as the liaison between the customer and internal teams, ensuring the customer is on track to achieving stated partnership objectives. As a Consultant on the Customer Experience team, you will be the primary point of contact for your assigned accounts, managing relationships across multidisciplinary teams internally and externally. Reporting to Director of Healthcare & Program Delivery, the Consultant will be accountable for implementation and ongoing client operations, while also assisting with strategic account plans to ensure customer satisfaction, retention and growth. The Consultant will ensure key deliverables are accomplished on time, customer experience is exceptional, and the scope of work per customer is properly executed.
Responsibilities include:
- Act as the expert in customer contract scope, including requirements gathering, deliverables with respective milestones, reporting, and overall project tracking
- Establish strong, lasting relationships across key client stakeholders, serving as the primary daily point of contact
- Regularly monitor and report on customer metrics to ensure they are on track to key partnership outcomes
- Support program analysis, both short term and long term, including program evaluation
- Develop and deliver executive level presentations that are clear, concise and outcomes driven
- Understand current industry trends and apply learnings to customer management
The ideal fit- We’re looking for motivated candidates who are ready to learn and grow at a clip, and who meet the following prerequisites:
- Energized about working in a customer-facing capacity (this role is ~80% customer-facing)
- Relentless dedication to customer satisfaction
- Passion for using data to solve complex problems
- A foundational understanding of project management and project controls
- Exceptional ability to plan, execute and successfully manage multiple complex projects and competing priorities with professionalism, enthusiasm, and a meticulous eye for detail
- Self-starter who thrives in ambiguity and is motivated by a fast-paced work environment
- Team player who has a “no task is too small” attitude
- Hyper-organized, highly motivated, and eager to learn quickly
Requirements:
- Bachelor’s Degree, with a minimum of 2 years of experience
- Experience in health care preferred, with a minimum understanding of healthcare market landscape
- Understanding of healthcare data (clinical, claims, CRM), care management, Medicare/Medicare Advantage plans, Medicaid, performance measurement, and value-based care
- Strong interpersonal and communications skills that are authentic and empathetic
- Experience partnering with cross-functional teams
- Experience using data to inform decision making
- Excel proficiency (pivot tables, charts, functions)
We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you are excited about a role but your experience doesn’t seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.
N1 Health is proud to be an Equal Opportunity Employer. Our vision is to foster an environment in which all N1 Health employees of diverse backgrounds and identities feel supported and empowered through the ongoing development of a shared, inclusive culture. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. For individuals with disabilities who would like to request an accommodation, please email recruiting@n1health.com, and for any questions around diversity, equity, and inclusion, please reach out to the leaders of our internal Equity Group at equity@n1health.com.
Apply to N1 HealthRole Overview
Data Analysts own the analytical deliverables for our clients and partner closely with our Project Managers and Account Directors to present insights, inform business decisions, and drive patient outcomes based on our data. As a Data Analyst on the Customer Experience team, you will analyze our machine learning models and data assets to generate actionable insights and answer key client questions. Your work will empower clients to run member outreach campaigns and improve health outcomes for individuals and families.
Responsibilities include:
Dig into ambiguous problems to generate insights and answer key questions
Partner closely with Project Managers to summarize analytical findings and present compelling data-driven recommendations directly to our external clients
Deliver on multiple, concurrent projects in a fast-paced, results-oriented environment
Develop effective relationships as an analytics expert with external client stakeholders
Collaborate with cross-functional teams to deliver best-in-class value for clients
The Ideal Fit
We’re looking for motivated candidates who are ready to learn and grow, and who meet the following requirements:
Self-starter who thrives in ambiguity and is motivated by a fast-paced work environment
Passion for using data to solve complex problems
Energized about working in a customer-facing capacity (this role is ~80% customer-facing)
Deeply curious and driven to dive into new domains
Adaptable to change, think on your feet, and quickly learn new skills
Additional Requirements
- Data-driven; passion for telling a compelling story using data and informing business decisions
- Excellent interpersonal, communication, and presentation skills
- Demonstrated ability to work cross functionally and collaboratively with internal and external stakeholders
- Proactive team-player who doesn’t hesitate to take ownership and initiative
- Experience with SQL or demonstrated ability to learn
- Demonstrated ability to interpret and create data visualizations
- Basic understanding of Python is a bonus
- Degree in a quantitative field, or similar work experience
We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you are excited about a role but your experience doesn’t seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.
N1 Health is proud to be an Equal Opportunity Employer. Our vision is to foster an environment in which all N1 Health employees of diverse backgrounds and identities feel supported and empowered through the ongoing development of a shared, inclusive culture. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. For individuals with disabilities who would like to request an accommodation, please email recruiting@n1health.com, and for any questions around diversity, equity, and inclusion, please reach out to the leaders of our internal Equity Group at equity@n1health.com.
Apply to N1 HealthRole Overview
Senior Data Analysts own analytical presentations and deliverables for our clients, and are responsible for advising business decisions and driving patient outcomes based on our data. You will analyze our machine learning models and data assets to proactively generate actionable insights and connect them to key the business needs of our clients. You will work on analyses of medical cost, utilization, health plan enrollment, benefit utilization, and social determinants of health, and you will evaluate the financial impact of member behavior. Your work will empower clients to run member outreach campaigns and to measure and improve health outcomes for individuals and families.
Ideal Fit
- Energized about working in an 80% customer-facing capacity
- Self-starter who thrives in ambiguity and is motivated by a fast-paced work environment
- Passion for using data to solve complex problems
- Adaptable to change, think on your feet, and quickly learn new skills
Responsibilities
- Dig into ambiguous problems to generate insights that connect to business priorities
- Lead the summarization of analytical findings and present compelling data-driven recommendations directly to our external clients
- Deliver on multiple, concurrent projects in a fast-paced, results-oriented environment
- Develop effective relationships as an analytics expert with external client stakeholders
- Collaborate with cross-functional teams to deliver best-in-class value for clients
Requirements
- Passion for telling a compelling, data-driven story to executive-level business stakeholders
- Excellent interpersonal, communication, and presentation skills
- Proactive team-player who takes ownership and initiative
- Demonstrated ability to work cross-functionally with internal and external stakeholders
- 2+ years experience with SQL and analytics tooling, basic understanding of Python
- Intermediate understanding of statistics and probability, including predictive modeling
- 2+ years relevant work experience or master’s degree in quantitative field
- Experience in healthcare or population health is a bonus
We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you are excited about a role but your experience doesn’t seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.
N1 Health is proud to be an Equal Opportunity Employer. Our vision is to foster an environment in which all N1 Health employees of diverse backgrounds and identities feel supported and empowered through the ongoing development of a shared, inclusive culture. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. For individuals with disabilities who would like to request an accommodation, please email recruiting@n1health.com, and for any questions around diversity, equity, and inclusion, please reach out to the leaders of our internal Equity Group at equity@n1health.com.
Apply to N1 HealthData Ops Engineers at N1 Health are tasked with managing the broad complexity of healthcare data and scalably delivering it to end users. In this role, you will work on client-facing teams of data scientists, project managers, and expert staff to deploy our product and add new data sources to enhance our models. You'll own data specifications, schema design, data pipelines, and ML pipelines for the team, and you'll use Python and SQL to automate and scale them. As a client-facing engineer, you'll build scalable pipelines on top of our platform, think creatively about building new tools that add value, and communicate with stakeholders about how best to deploy them to drive meaningful healthcare outcomes.
Technical Requirements
- We’re looking for motivated teammates who are ready to learn and grow. If you’re passionate about what we do and don’t meet every requirement, we’d still love to hear from you.
- Bachelor’s degree or education in computer science/related field
- 0-2 years of prior software engineering experience
- Proficiency in Python and SQL, or demonstrated ability to learn new languages quickly
The Ideal Fit
- Strong written and verbal communication skills with internal and client teams
- Demonstrated ability to work on complex projects with multiple stakeholders
- Proactive team-player who takes ownership and initiative on a variety of problems
- Ability to tell a compelling and data-driven story
- Commitment to understanding the healthcare industry, including data and security requirements
What You Will Do
- Own feature engineering and data modeling to ensure data is ready for analysis
- Deploy and scale machine learning pipelines that power large scale patient programs
- Work directly with client teams to manage data SLAs, documentation, and integration
- Write well-documented and versioned code that supports repeatable work
We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you are excited about a role but your experience doesn’t seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.
N1 Health is proud to be an Equal Opportunity Employer. Our vision is to foster an environment in which all N1 Health employees of diverse backgrounds and identities feel supported and empowered through the ongoing development of a shared, inclusive culture. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. For individuals with disabilities who would like to request an accommodation, please email recruiting@n1health.com, and for any questions around diversity, equity, and inclusion, please reach out to the leaders of our internal Equity Group at equity@n1health.com.
Apply to N1 Health
We're always looking for talent with the right attitude and aptitude. If our current job openings don't contain the career you're searching for, please submit your resume to this position and let us know what department you are most interested in.