As a senior member of the core infrastructure team, you will be responsible for architecting the next generation of the Moveworks AI infrastructure. As Moveworks grows fast, the infrastructure team is tasked with designing and operating reliable and resilient foundational services as well as frameworks that allow our product to scale seamlessly and our engineering teams to build customer facing features very rapidly.

We’re building a team that indexes on moving fast, solving challenging product/engineering problems and providing value to our customers. To be successful, you'll be partnering with machine learning, search, product, data, and full stack teams to identify, define and build elegant solutions. This is an opportunity to play an integral role at the fastest-growing AI startup in its space.

What you’ll do:

• Closely work with machine learning, search, product, data, and frontend teams, understand their infrastructure needs, influence infrastructure roadmap, and lead as well as execute on various projects
• Architect and build out the core infrastructure and foundational functionalities such as distributed key value store, schema-less data store, authentication and authorization, event streaming, distributed configuration management and hot reloading, rate limiting and circuit breaking, system for feature flags and A/B testing, traffic capture and replay, etc.
• Improve observability and reliability of Moveworks systems by building and enhancing distributed logging, tracing, monitoring, and alerting infrastructure
• Define methodologies and metrics to measure performance of microservices and product functionalities, identify and fix bottlenecks, as well as improve overall performance and scalability of Moveworks applications
• Regularly deliver deadline sensitive work that is interdependent with other engineering teams

What you bring to the table:

• 7+ years of experience designing, building, shipping, and maintaining backend distributed systems
• Familiarity with Python/Golang/Java/C++
• Experience with containers/Docker, and with cloud infrastructure like AWS/GCP/Azure
• Experience working with and operating open source technologies like Kafka, Elasticsearch or Opensearch, Istio, etc.
• Desire to work at a startup pace in a small company with a high degree of ownership
• Experience solving for performance, optimization, scalability, latency, and monitoring
• Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects fast
• BS+ in computer science or a related field
• High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn

Compensation Range:

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

(#LI-NN1)

As a member of the core infrastructure team, you will be responsible for architecting the next generation of the Moveworks AI infrastructure. As Moveworks grows fast, the infrastructure team is tasked with designing and operating reliable and resilient foundational services as well as frameworks that allow our product to scale seamlessly and our engineering teams to build customer facing features very rapidly.

We’re building a team that indexes on moving fast, solving challenging product/engineering problems and providing value to our customers. To be successful, you'll be partnering with machine learning, search, product, data, and full stack teams to identify, define and build elegant solutions. This is an opportunity to play an integral role at the fastest-growing AI startup in its space.

What you'll do:

• Closely work with machine learning, search, product, data, and frontend teams, understand their infrastructure needs, influence infrastructure roadmap, and lead as well as execute on various projects
• Architect and build out the core infrastructure and foundational functionalities such as distributed key value store, schema-less data store, authentication and authorization, event streaming, distributed configuration management and hot reloading, rate limiting and circuit breaking, system for feature flags and A/B testing, traffic capture and replay, etc.
• Improve observability and reliability of Moveworks systems by building and enhancing distributed logging, tracing, monitoring, and alerting infrastructure
• Define methodologies and metrics to measure performance of microservices and product functionalities, identify and fix bottlenecks, as well as improve overall performance and scalability of Moveworks applications
• Regularly deliver deadline sensitive work that is interdependent with other engineering teams

What you bring to the table:

• 2+ years of experience designing, building, shipping, and maintaining backend distributed systems
• Familiarity with Python/Golang/Java/C++
• Experience with containers/Docker, and with cloud infrastructure like AWS/GCP/Azure
• Experience working with and operating open source technologies like Kafka, Elasticsearch or Opensearch, Istio, etc. is a plus
• Desire to work at a startup pace in a small company with a high degree of ownership
• Experience solving for performance, optimization, scalability, latency, and monitoring
• Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects fast
• BS+ in computer science or a related field
• High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn

Compensation Range: $100,000 - $212,000

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

Customer Success Manager - Located in US East / Canada East ( EST)

What you will do

• You partner with our initial customers to drive product value
• You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
• You partner cross-functionally to translate business needs and product requirements into new solutions for customers
• You will evolve and iterate on our customer onboarding strategy
• You work with internal teams and customers to drive adoption, engagement and growth
• You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
• You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
• You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap

What you bring to the table

• You have 2+ years of account management, implementation, or sales experience in software/SaaS
• You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
• You have experience supporting deployments with large enterprise customers
• Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
• You have experience building strong internal and external relationships, including with senior-level executives throughout companies
• You are diplomatic, have tact and you are poised under pressure
• You possess a voracious appetite to learn and grow
• You have completed a Bachelor’s degree
• You are willing to travel 10-25% of the time

Compensation Base Range NY: $94,500 - $166,000

Compensation Base Range Toronto: CAD128,520 - CAD157,815

Compensation Structure: Base + Variable + Equity

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

Customer Success Manager - Located in US East / Canada East ( EST)

What you will do

• You partner with our initial customers to drive product value
• You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
• You partner cross-functionally to translate business needs and product requirements into new solutions for customers
• You will evolve and iterate on our customer onboarding strategy
• You work with internal teams and customers to drive adoption, engagement and growth
• You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
• You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
• You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap

What you bring to the table

• You have 2+ years of account management, implementation, or sales experience in software/SaaS
• You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
• You have experience supporting deployments with large enterprise customers
• Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
• You have experience building strong internal and external relationships, including with senior-level executives throughout companies
• You are diplomatic, have tact and you are poised under pressure
• You possess a voracious appetite to learn and grow
• You have completed a Bachelor’s degree
• You are willing to travel 10-25% of the time

Compensation Base Range NY: $94,500 - $166,000

Compensation Base Range Toronto: CAD128,520 - CAD157,815

Compensation Structure: Base + Variable + Equity

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

What you will do

• You partner with our initial customers to drive product value
• You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
• You partner cross-functionally to translate business needs and product requirements into new solutions for customers
• You will evolve and iterate on our customer onboarding strategy
• You work with internal teams and customers to drive adoption, engagement and growth
• You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
• You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
• You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap

What you bring to the table

• You have 2+ years of account management, implementation, or sales experience in software/SaaS
• You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
• You have experience supporting deployments with commercial customers
• Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
• You have experience building strong internal and external relationships, including with senior-level executives throughout companies
• You are diplomatic, have tact and you are poised under pressure
• You possess a voracious appetite to learn and grow
• You have completed a Bachelor’s degree
• You are willing to travel 10-25% of the time

Compensation Range - $73,000 - $130,000

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

Customer Success Manager - East USA

We are open to hiring someone remote that is based in the United States on Eastern Standard Time*

What you will do

• You partner with our initial customers to drive product value
• You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
• You partner cross-functionally to translate business needs and product requirements into new solutions for customers
• You will evolve and iterate on our customer onboarding strategy
• You work with internal teams and customers to drive adoption, engagement and growth
• You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
• You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
• You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap

What you bring to the table

• You have 2+ years of account management, implementation, or sales experience in software/SaaS
• You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
• You have experience supporting deployments with large enterprise customers
• Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
• You have experience building strong internal and external relationships, including with senior-level executives throughout companies
• You are diplomatic, have tact and you are poised under pressure
• You possess a voracious appetite to learn and grow
• You have completed a Bachelor’s degree
• You are willing to travel 10-25% of the time

Compensation Base Range: $94,500 - $166,000

Compensation Structure: Base + Variable + Equity

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

Customer Success Manager - East USA

We are open to hiring someone remote that is based in the United States on Eastern Standard Time*

What you will do

• You partner with our initial customers to drive product value
• You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
• You partner cross-functionally to translate business needs and product requirements into new solutions for customers
• You will evolve and iterate on our customer onboarding strategy
• You work with internal teams and customers to drive adoption, engagement and growth
• You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
• You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
• You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap

What you bring to the table

• You have 2+ years of account management, implementation, or sales experience in software/SaaS
• You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
• You have experience supporting deployments with large enterprise customers
• Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
• You have experience building strong internal and external relationships, including with senior-level executives throughout companies
• You are diplomatic, have tact and you are poised under pressure
• You possess a voracious appetite to learn and grow
• You have completed a Bachelor’s degree
• You are willing to travel 10-25% of the time

Compensation Range: $94,500 - $166,000

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

The ideal candidate will have a strong background in data analytics, online experimentation, inference, and quantitative methods. In addition, hands-on ability to push production code with sound engineering fundamentals would be nice to have.You will collaborate closely with a vibrant cross-functional team (ML engineers, data engineers, designers and product managers).

If you are looking to apply state-of-the-art Data Science techniques to novel products leveraging AI/NLP, we have the opportunity for you.

What you'll do

• Apply quantitative, analytical methods to drive deep understanding of the enterprise systems and Moveworks products to shape the direction of product innovations.
• Develop measurement methodologies and experimentation strategies to ensure effective data-driven decision making.
• Innovate on distributed tracing technologies in guiding product iterations.
• Develop statistical and machine learning solutions end-to-end through the full life cycle of proof-of-concept, evaluation, deployment and maintenance.
• Collaborate with data and analytics engineers to build scalable data pipelines to support key business metrics.
• Drive projects forward by forming close collaborations with cross-functional partners to reach the end deliverables, such as production-grade models or analyses that shape the technical vision.

What you bring to the table

• You have advanced degrees in Math/Statistics, Engineering, Physics, Computer Science, Economics, or equivalent practical experience.
• You have 5+ years of experience solving real-world problems using quantitative approaches and machine learning; conversational systems experience is a plus.
• You are well-versed in experimental design, metric definition, and other advanced measurement techniques.
• You have expertise in programming skills (e.g. Python or R), visualization, SQL, data modeling, ETL, and the data warehousing concepts.
• You are comfortable proposing engineering enhancements/changes to drive deeper insights.
• You are comfortable with ambiguity and able to thrive with minimal oversight and process.
• You are an effective communicator; and you empathize with customers and stakeholders to build meaningful relationships.
• You are curious and bring genuine excitement to learn new subject areas and are comfortable to be scrappy as and when needed.

Compensation Range: $130,000 - $234,000

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

We are looking for a passionate DevSecOps engineer to join our team. As a DevSecOps Engineer, you will play a critical role in ensuring the security of our software development processes and infrastructure including FedRAMP compliant environment. Your expertise in both development and security will contribute to the successful delivery of high-quality, secure AI solutions to our customers.

We’re building a team that indexes on moving fast, solving challenging engineering problems and providing value to our customers. To be successful, you'll be partnering with infrastructure, security, machine learning, search, and data teams to identify their DevOps and security needs and implement solutions. This is an opportunity to play an integral role at the fastest-growing AI company in its space.

What you’ll do:

• Secure Infrastructure: Design, implement, and maintain secure infrastructure and environments (such as FedRAMP compliant environment) consisting of applications, containers, virtual machines and cloud infrastructure.
• Vulnerability Management: Collaborate with teams to remediate and mitigate identified vulnerabilities. Also, work with the security team to assess vulnerabilities as well as identify potential security risks and weaknesses in the system.
• Security Automation: Develop and maintain security automation tools and scripts to streamline security processes and patch management as well as ensure consistent application of security controls across deployment pipelines and infrastructure.
• Incident Response: Respond to security incidents promptly, perform root cause analysis, and implement measures to prevent future occurrences.
• Security Audits and Compliance: Assist in security audits and compliance assessments to ensure adherence to industry standards and regulations. Collaborate with internal and external auditors to address any security-related findings.
• Collaboration and Documentation: Work closely with developers and security teams to identify security requirements and implement appropriate solutions. Maintain clear and comprehensive documentation of security practices, standards, and procedures.

What you bring to the table:

• Bachelor's degree in computer science, information security, or a related field.
• 2+ years of experience as DevSecOps / DevOps engineer with exp in security
• Good knowledge of software development processes and CI/CD pipelines.
• Proficiency in programming and scripting languages such as Python and Bash.
• Understanding of security principles, secure coding practices, and common vulnerabilities (e.g., OWASP Top 10).
• Familiarity with security tools and technologies such as static code analysis, vulnerability scanners, intrusion detection/prevention systems, and SIEM solutions.
• Experience with vulnerability management and automating processes for resolving vulnerabilities.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).
• Experience with infrastructure-as-code tools (e.g., Terraform, CloudFormation). Knowledge of security frameworks and standards (e.g., ISO 27001, NIST, PCI DSS).
• An appetite for working at a startup pace on challenging problems with a high degree of ownership.

We are looking for a passionate DevOps engineer to join our team. As a member of the DevOps team, you will be responsible for architecting and managing Moveworks AI cloud infrastructure and strategy. As Moveworks grows fast, the DevOps team is tasked with designing and operating resilient and secure cloud and CI/CD infrastructure that allows our product to operate reliably and our engineering teams to build and release customer facing features very rapidly.

We’re building a team that indexes on moving fast, solving challenging product/engineering problems and providing value to our customers. To be successful, you'll be partnering with infrastructure, machine learning, search, data, and full stack teams to identify their DevOps and infrastructure needs and build elegant solutions. This is an opportunity to play an integral role at the fastest-growing AI startup in its space.

What you will do

• Closely work with platform, machine learning, search, data, and frontend teams, understand their DevOps and infrastructure needs, influence DevOps roadmap, and lead as well as execute on various projects
• Design, build, and manage the Moveworks multi-tenant AWS cloud infrastructure ensuring scalability, performance, observability, resilience, and cost optimization
• Own all Kubernetes clusters and service deployments
• Improve observability and reliability of Moveworks systems by managing monitoring and alerting infrastructure (Prometheus, Grafana, PagerDuty, etc.)
• Build and manage CI/CD pipelines with infrastructure as code and full automation to provision and manage Moveworks application stack across different environments
• Design and manage networking infrastructure with best in class security practices at multiple Moveworks office sites
• Work with Moveworks’ security team on enhancing the privacy and security posture of the Moveworks infrastructure

What you bring to the table

• 6+ years of experience in DevOps engineering and administration
• Strong technical expertise in designing and building AWS cloud infrastructure with extensive experience in managing AWS security groups, IAM roles, Elastic Load Balancers, Cloud Formation, and other AWS services
• Strong knowledge of VPN, AWS VPC, DNS, etc. and experience in troubleshooting network issues
• Experience with deploying and managing Kubernetes clusters, Vault, Istio, etc.
• Working knowledge of disaster recovery process and security areas such as data backup and recovery, replication, AWS KMS, certificate management, encryption, penetration testing, vulnerability scanning, security tools, etc.
• Comfortability with tools such as Jenkins, Terraform, Ansible, Helm, etc.
• An appetite for working at a startup pace on challenging problems with a high degree of ownership
  
  
  

Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Equal Opportunity Statement:

Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

Location: In office: Mountain View, CA

As Executive Assistant, you support our CEO, Chief of Staff and other executives as needed. As part of the Office of the CEO, this is a high visibility position, both internally and externally. You will represent the Office of the CEO and should feel comfortable interacting with other executives, board members and employees.

This role will report to our Chief of Staff and is expected to be onsite five days a week at our Mountain View, CA office. Moveworks strongly believes in the importance of in person day to day, but we understand life happens and schedules may occasionally vary.

What you’ll do:

• Build trust, regularly anticipate the needs of, and proactively provide assistance to the Office of the CEO.
• Calendar management – own and execute scheduling to ensure time is prioritized according to current initiatives.
• Coordinate with external EA’s on quarterly board meeting schedule and day of logistics.
• Assist with event planning and coordination for on-site and off-site external meetings, executive briefings, internal dinners, and team events.
• Manage complex travel logistics including planning, booking and creating itineraries in advance of domestic and international trips.
• Prepare monthly expense reports.
• Identify opportunities to establish new—and improve existing—administrative systems and processes.
• Assist with event planning and coordination for on-site and off-site external meetings, executive briefings, internal dinners, and team events.
• Proactively partner with cross functional teams, at all levels in the organization, with openness to lean in and learn--without ego.

What you bring to the table:

• 5+ years of experience supporting one or more C-level executives.
• Incredibly organized, with superb attention to detail and a strong ability to execute.
• Strong proficiency with Google Apps (Gmail, Calendar, Google Docs, etc.)
• Ability to work cross-functionally in a fast-paced, changing environment while remaining flexible, proactive, resourceful, and efficient.
• Able to maintain a high degree of integrity when working with highly sensitive and confidential information.
• A GTD attitude.
• A deep desire to learn, contribute, and add value every single day.
• An ownership mentality and ambassador for our unique culture.
• Ability to ingest fast, critical feedback and tack accordingly.
• Excellent communication skills, with the ability to take initiative and build productive relationships with a spectrum of personalities.

Even if you do not meet all of the requirements listed here, we still encourage you to apply. Skills can be used in lots of different ways and your life and professional experience may be relevant beyond what a list of requirements or preferred qualifications can capture.

Compensation Range - $120,000- $165,000

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

Implementation Manager

As an Implementation Manager for the West Region at Moveworks, you will be responsible for the successful delivery of the Moveworks platform, coaching customers as they navigate the new frontier of deploying a Machine Learning-based chatbot with true automation capabilities. You will understand the Moveworks platform, the customer’s requirements, and criteria for a successful launch.

As the customer’s first introduction to Moveworks Customer Success, you play a key role to ensure they are set up for success and in parallel help our product team evolve our platform as we implement new features. We are a team of pioneers, building out a motion in a new space - come with ideas, an appetite to learn, and an eagerness to continue to break out of the norm and do the best work of your career.

If you’re ready to do the best work of your career and help build an enduring company in the process, we would love to meet you!

What you will do

• You lead customers through the initial implementation of Moveworks as well as new product offerings
• You develop trusted advisor relationships with customer project team and project sponsors to ensure the implementation is aligned with their success criteria and business value
• You will evolve and iterate on our implementation strategy
• You partner cross-functionally to translate business needs and product requirements into solutions for customers
• You partner with the Product organization as a champion for customers, sharing insights from the field in product design and development cycles
• You partner with the Sales organization to create implementation plans for prospective customers
• You partner with the Customer Success Manager to ensure a seamless transition to post-launch engagement and support
• You develop a deep understanding of the Moveworks suite of products
• You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders

What you bring to the table

• You have 2+ years experience of leading software implementation (SaaS preferred) with enterprise customers
• Project management experience (scope control, budgeting, estimating and resource management)
• You can creatively propose technical solutions to challenging problems and communicate technical concepts and specifications clearly and efficiently
• Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
• You have experience building strong internal and external relationships, including with senior-level executives throughout companies
• You are diplomatic, have tact and you are poised under pressure
• You possess a voracious appetite to learn and grow
• You have completed a Bachelor’s degree or relevant experience
• You are willing to travel 10-25% of the time

Compensation Range: $84,000 - $153,000

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

Are you ready to take on a key leadership role in driving security and privacy initiatives at Moveworks and elevate our standards to new heights? Do you have a passion for working with cutting-edge AI/ML technologies and ensuring a robust security posture in a cloud-only environment at scale? If you're up for the challenge, we have an exciting opportunity for you.

As a Sr Security Technical Program Manager, you will play a critical role in safeguarding our products and services through effective vulnerability management, incident response, bug bounty, security/privacy metrics tracking, and partnerships with engineering teams. You will use your technical security knowledge to successfully drive programs and earn trust from engineers. Reporting directly to the Chief Information Security Officer, you will lead, drive, and monitor programs and initiatives to empower our engineering teams in building secure infrastructure at scale. You will be expected to innovate and improve in the space.

What you'll bring to the table

• 7+ years of experience in the Security/Privacy space as a Technical Program Manager (or equivalent)
• Strong understanding of vulnerability exposure and effective prioritization methods
• Proficiency in engaging stakeholders to handle security/privacy incidents
• Experience in improving, reporting, and measuring security/privacy metrics across an organization
• Familiarity with conducting external penetration testing programs
• Expertise in cloud infrastructure such as AWS, GCP, and/or Azure
• Previous experience in environments with compliance requirements (SOC2, HIPAA, ISO27001, FedRAMP, etc.)
• BS+ in computer science or a related field, or equivalent relevant experience
• Excellent written and verbal communication skills
• Strong relationship-building skills to influence and motivate diverse job functions
• Exceptional organizational abilities to manage multiple competing priorities effectively
• Ability to make objective decisions based on understanding complex concepts
• Eagerness to delve into problems, drive alignment, and assist with execution through well-documented plans.

Join us in shaping the future of AI security at the fastest-growing startup in this space. At Moveworks, we strike the balance between agility and security to deliver unparalleled value securely to our customers. If you're looking for a dynamic and challenging environment where your expertise can make a difference, apply now!

Responsibilities

Vulnerability Management Program: Take ownership of the vulnerability management program across all products and services. Identify, prioritize, and address vulnerabilities effectively to bolster our security measures.

Incident Response Process: Lead and manage the incident response process, engaging with teams, customers, and leadership. Ensure efficient and clear communications during incidents.

Bug Bounty Management: Collaborating with external security researchers to efficiently assess and categorize vulnerabilities, accurately gauge their impact, and uphold service level agreements (SLAs) during the engagement.

Security/Privacy Metrics and Reporting: Develop and track key security and privacy metrics company-wide. Use data-driven insights to continuously improve our security practices. Provide regular reports on security metrics, incidents, and the overall security posture to executive leadership and stakeholders.

Collaboration and Partnership: Work closely with software development and operations teams, enabling them to implement security and privacy initiatives seamlessly.

Secure and Privacy-Minded Solution: Collaborate with machine learning, search, product, infrastructure, data, and frontend teams to design elegant and secure solutions.

Risk Mitigation: Collaborate with all departments at Moveworks to understand business and technical risks, taking measures to reduce or mitigate them while enhancing our overall security and privacy posture.

Program Management: Efficiently manage complex and large-scale cross-team, cross-functional initiatives related to security and privacy.

Resource Management and Communication: Interface with engineering managers and engineers to estimate work efforts, define milestones, manage resources, and communicate progress to upper management and project stakeholders.

Obstacle Removal and Momentum: Proactively identify and remove obstacles, ensuring smooth progress. Handle issue escalations and support teams juggling competing priorities.

Results-Driven Approach: Demonstrate a proactive and results-oriented approach to achieve security objectives.

Compensation Range: $212,000 - $255,000

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

We are looking for a Machine Learning Infrastructure Engineer to help build cutting edge ML infrastructure at Moveworks. This role will be critical in building, optimizing and scaling end-to-end machine learning systems. The ML infra team covers a variety of responsibilities including distributed training and inference pipeline for large language models(LLM), model evaluation and monitoring framework, LLM & ML micro-services optimization, data annotation infrastructure, etc. These frameworks serve as a strong foundation for our hundreds of ML and NLP models in production serving hundreds of millions of enterprise employees. We are solving many challenges on scalability of services as well as optimization of core algorithms.

In this role you will work closely with our machine learning team, data infrastructure team and every core skill. Above all, your work will impact the way our customers experience AI. Put another way, this role is absolutely critical to the long term scalability of our core AI product and ultimately the company. You will be responsible for building and productionizing ML infrastructure that runs state of the art models. If you are looking for a high-impact, fast-moving role to take your work to the next level, we should have a conversation

What you will do

• Design, build and optimize scalable machine learning infrastructure to support training, evaluation, and deployment of large language models.
• Build abstractions to automate various steps in different ML workflows
• Collaborate with cross functional teams of engineers, data analytics, machine learning experts, and product to build new features
• Leverage your experience to drive best practices in ML and data engineering

What you bring to the table

• 2+ years of industry experience in Machine Learning, Infrastructure or related fields
• Experience with building end-to-end machine learning systems
• Experience building scalable micro services and ETL pipelines
• Expertise in Python and experience with performant language such as C++ or GoLang
• Experience with deep learning framework such as Pytorch or Huggingface
• Bachelor's in Computer Science, Computer Engineering, Mathematics, or equivalent field.
• A love of research publications in the machine learning and software engineering communities
• Effective communicator with experience collaborating cross-functionally with other teams

Nice to have:

• Experience with ML Inference framework such as FastTransformers or Nvidia Triton
• Experience with distributed training frameworks such as Deepspeed.
• Experience in managing and scaling GPU Inference services via Kubernetes

Base Compensation Range: $180,000 - $221,000

*Our total compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

Software Engineer,Core Platform

Are you up for an exciting challenge? Picture yourself scaling and optimizing a cutting-edge Generative AI product that offers instant assistance to enterprise users. Ever wondered how to apply abstraction, scalability, and optimization to a dynamic, probabilistic, and generative conversational system? If so, we invite you to join our Conversation Engine team.

At our company, you'll have the unique opportunity to work at the core of Moveworks Generative AI product. Your main focus will be scaling and optimizing it to meet the growing demands of the enterprise solution space. Take a look at our recent posts (Moveworks Live, Creator Studio) on Moveworks’s groundbreaking solutions for enterprise AI.

As pioneers in enterprise AI, we don't follow a set formula for building the next solution. Instead, we encourage you to bring your innovative ideas and imagination to solve unsolved problems. You'll collaborate closely with machine learning experts and cross-functional teams, rapidly iterating over new ideas, and leveraging user behavior data to make informed decisions. Your challenge will be to scale and optimize our conversation engine to support hundreds of millions of users, across multiple chat channels and use cases, and enhance our end-to-end product infrastructure with the utmost engineering quality and robustness.

If you're motivated by the opportunity to push the boundaries of AI and have a significant impact on the challenging enterprise landscape, talk to us today. Let's shape the future of conversational AI together.

What you will do

• Construct an extensive product infrastructure, complete with user-friendly interfaces that empower engineers and configurators to effortlessly customize and optimize generative AI models. This includes collecting data and feedback, adapting to diverse enterprise use cases and business contexts, and delivering domain-specific conversational experiences.
• Design scalable API abstractions for our conversation platform, which supports all popular chat clients (for example, MSTeams, Slack, and Web) and offers a neutral API for developing other parts of the engineering system.
• Optimize the dialog engine to accommodate a wide range of conversational features, leveraging private domain knowledge unique to each enterprise customer in the cloud, and enable real-time multilingual translation. You will achieve this with minimal memory footprint, low latency, and streamlined development process for application engineers.
• Champion the best practices for coding patterns, API design, scalability, robustness, and optimization. Foster a culture of excellence and continuous improvements among fellow engineers.
• Provide comprehensive insights and visibility into the performance of our conversational AI product. This involves implementing a robust logging and tracing framework, user-friendly debugging and triaging tools, and automated metrics for efficient monitoring and analysis.
• Collaborate closely with ML engineers, application engineers, product teams, and customer support teams to drive the development of new features and scalability initiatives.

What you bring to the table

• A strong foundation in computer science and software engineering, coupled with expertise in building scalable systems.
• A deep understanding of clean, modular, and scalable API design. You have the ability to champion best coding practices and influence fellow engineers to uphold high standards of code quality and craftsmanship.
• A passion for optimizing systems and improving performance. You are well-versed in tracing, logging, and metrics frameworks, and possess a systematic approach to quickly identify and resolve latency bottlenecks, race conditions, and throughput limitations.
• The ability to independently research new requirements and develop innovative solutions. You thrive in an environment of fast-paced coding and execution, embracing rapid iterations to deliver results.
• Strong communication skills to effectively articulate rationales and design approaches. You have a cross-functional awareness that enables you to collaborate seamlessly with various teams.
• A bachelor's degree or higher in computer science or a related field, demonstrating your academic foundation in the field.
• 3+ years of professional development experience, specifically in building systems at scale.
• A constant thirst for learning and an unwavering commitment to excellence.

Nice to have:

• Experience with scaling ML systems
• Experience with defining metrics to measure conversational AI product

Compensation Range: $147,000 - $249,000

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

We’re looking for a passionate, experienced Software Engineer to join our team. This role plays an essential part of the Moveworks AI product ecosystem. The ability to leverage ML intelligence for the fullstack makes it innovative and fun! You’ll have a different playground to work on web UI here. Your work will impact every customer and the productivity of cross-functional teams at Moveworks. In other words, we needed you here yesterday!

This role at Moveworks is unlike most other fullstack roles and encompasses a variety of projects across the entire company. As Conversational UI is more limited than Web UI, and chat adoption level varies for each customer, you will be building out a hybrid UI with both Chat and Web to deliver the optimal end-user experience. Additionally, you will be taking our Production Admin UI to the next level, to scale our enterprise customer base fast. Last, (but not finally) you will be building out a data and annotation tooling pipeline, which is key in ML training and feedback loops for our product development. You will be deeply involved in design and shipping code daily and will see the immediate impact of your work. This is an opportunity to play an integral role at the fastest-growing AI startup in its space.

What you will do

• Work closely with the product and engineering teams to augment end-user experience, find creative solutions to fill in gaps in technology, and increase chat adoption for customers
• Work closely with the Customer Success team to design and implement an admin UI for real-time visibility and control of the production system
• Work closely with the Machine Learning and Annotation team to design and implement highly efficient and high impact tooling UI for various product areas
• Think strategically about the future of frontend within conversational AI and be prepared to try new things
• Promote best practices and standards to build modular and scalable web apps and APIs between backend services
• Improve collaboration process between cross-functional teams
• Find and address front-end performance issues
• Implement automated tests, participate in code reviews, and ship code on a daily basis

What you bring to the table

• BS or higher degree in computer science or a related field, or equivalent relevant experience
• 3+ years of professional development experience building complex web applications
• Experience with a major Web UI framework (e.g. ReactJS) and experience building UI at scale
• A good sense of product design and cross-functional collaboration skills
• Proficient in at least one or more modern browser technologies such as JavaScript, React, MaterialUI, WebPack, NodeJS, TypeScript
• A constant thirst for learning and a willingness to get out of your comfort zone

Nice to haves

• Experience working with Machine Learning products
• Exposure to Conversational UI

Compensation Range: $150,000 - $249,000

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

As part of the Conversation Engine team, you have the opportunity to work on the very heart of the groundbreaking Conversational AI product that Moveworks is building for enterprise users. Check out our recent blog postings (part1, part2) here. You will be responsible for building out the user-facing conversation flows and skills which constitute the bridge between the latest Conversational AI framework and the customer impact!

As the pioneer for enterprise AI products, we do not have an established formula for building out the next solution - instead, you will apply your innovation and imagination on unsolved problems.

We don’t require prior experience in conversational AI products. Instead, we look for top performance in your past jobs, passion for optimizing end user facing product features, and a clear thinking framework for building a scalable and tailored user experience. You will be working closely with Machine Learning experts and cross-functional teams for the design and implementation of critical product features.This is an opportunity to play an integral role at the fastest-growing AI startup in its space.

What you will do

• Work closely with Conversation framework experts, to understand and validate the latest Conversational API and best practices

• Implement user-facing conversational functionality on top of the cutting edge Conversational AI support and best practices

• Collaborate with PM, UX, ML, and Enterprise Platform teams to define, scope, and deliver strategic features

• Scale the product to more customers, more domains, and around the globe.

• Identify patterns and ideas to further advance the Conversational AI framework.

• Potential to grow into product owner, or Conversational AI framework expert.

What you bring to the table

• BS or higher degree in computer science or a related field

• 2+ years of professional development experience building systems at scale

• Good product sense and passion in building a scalable web or conversational UI product

• Good cross-functional collaboration skills

• A constant thirst for learning and a willingness to get out of your comfort zone

Nice to haves

• Experience with conversation flows and dialogs, and the ability to abstract out common patterns

• Exposure or interest in Machine Learning and probabilistic thinking

Compensation Range: $150,000 - $249,000

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

We are looking for a search relevance engineer to work with a team to improve a search based question answering platform. At Moveworks, we build search technology to answer enterprise users’ tech questions instantly, by combining modern information retrieval methodology with the latest advancement in natural language understanding. Our core Search product value is achieved through the capability of accurately retrieving, matching and ranking text snippets extracted from heterogeneous knowledge sources, as direct answers to users’ requests. You will play a critical role in boosting answer quality by meeting the challenges such as lexical gap, semantic text understanding, and data sparsity.

We’re building a team that indexes on moving fast, solving challenging product/engineering problems and providing value to our customers. To be successful, you'll be partnering with product, user experience, customer success and other engineering teams to identify, define and build elegant solutions.

What you will do

• Craft new ranking features and optimizing existing ones to enhance relevance metrics
• Develop algorithm framework to support diversified ranking features
• Design platform and tooling to enable parallel ranking experiments
• Develop metrics to evaluate ranking performance

What you bring to the table

• First-hand experience in traditional information retrieval techniques, or machine learning based ranking models
• Capable of deriving insights from query logs analysis and identifying areas of improvement for search quality
• Background in text processing, information retrieval, natural language understanding, or machine learning

Nice to have

• Experience in Golang.

Compensation Range: $120,000 - $249,000

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

Full Time

Location: Mountain View, CA- In office position

Moveworks is looking for a Motion Designer to develop engaging videos that tell our product and customer stories while bringing our technology to life. You’ll pioneer the animation and motion language of our brand — introducing powerful visuals across Moveworks’ content and website. As a company that uses AI to solve employees’ support issues in seconds, speed is what sets us apart, and static images fall short of telling that story. That’s where you come in.

In this role, you’ll be challenged to continually raise the bar for our content, including product demos, announcement videos, events graphics packages, product explainers and more across multiple mediums, such as web, social media, and mobile platforms. This is your chance to make an immediate impact at one of the fastest-growing AI companies in Silicon Valley.

What you will do

• Expand Moveworks’ brand style and visual language as it pertains to motion, animation and editorial
• Build animations and edit footage that tells compelling on-brand narratives and effectively explain the inner workings of our artificial intelligence (AI) and machine learning (ML) systems at a high level
• Animate engaging product demos that educate our audience on key functionality
• Design and animate graphics packages, transitions and templates to enable other editors and cross-functional collaborators to easily leverage world class animations
• Color grade, stabilize, and professionally polish footage
• Help to maintain an organized library of assets for use across the company.
• Drive projects forward — from initial concept through planning logistics, storyboarding, design/illustration, animating, editing, and incorporating feedback
• Collaborate cross-functionally with our Demand Generation, Sales, Sales Development, Product Marketing, Content Marketing, Field Marketing, Web, and Creative teams to deliver content that supports our go-to-market campaigns

What you bring to the table

• A deep passion for animation and storytelling. You’re confident both editing live-action footage and animating graphics
• A proven ability to tell stories and communicate abstract concepts through engaging and easy-to-understand content
• Excellent aesthetic skills. You have a great eye and are able to take any request and find a compelling and attractive way to communicate it visually.
• Expertise in Adobe Premiere, After Effects and industry standard 3rd party plugins.
• Strong communication skills are necessary to explain your choices and get buy-in from stakeholders
• Strong organizational skills. You’re great at keeping a production running smoothly and you always keep your project files organized, tagged, and available for other team members.
• An appetite for continual growth and development
• The desire to collaborate in a fast-paced startup environment
• Bonus: Experience with 3D animation applications (Blender/Cinema 4D) and/or comfortable with operating professional camera, lighting and audio equipment

Compensation Range - $87,000-$140,000

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

Location: This role will be hybrid in our Mountain View, CA office/ remote

As a Senior Product Marketing Manager at Moveworks, you’ll launch products, drive go-to-market strategy, enable the field, and help make Moveworks the undisputed leader in our industry.

Our AI is redefining how companies support employees, allowing them to stay productive wherever they’re working and whenever they need help. The recent advancements in AI (with the advent of ChatGPT and other LLM technologies) have created huge headwinds for our business and have immensely accelerated our roadmap. Now more than ever, we need your expertise to communicate the value of our products at scale. If you thrive in a fast-paced, collaborative environment, defining strategy while rolling up your sleeves to get things done, this role is for you.

What you’ll do

• Bring consistency to how the PMM team creates effective and creative messaging, from the brand down to our platform
• Redefine our product launch strategy in partnership with PM, starting from product ideation
• Deeply understand market needs for the products we develop
• Orchestrate impactful product launches, working closely with counterparts across Marketing, Product, Sales, GTM Enablement, and Customer Success
• Continuously gather and synthesize insights from prospect meetings, customer interviews, and data from sales tools — to identify ways to improve our messaging, sales process, and product capabilities
• Become an expert in the customer buying decision, competitors, and fast-evolving landscape through ongoing research
• Work closely with our Content and Growth Marketing teams to execute cohesive campaigns across the marketing funnel to drive customer demand
• Develop collateral and assets (e.g., presentations, data sheets, webpages, papers) that support all stages of our sales process
• Represent the voice of the customer throughout the organization; be an expert on the customer buying decision, competitors, and fast-evolving landscape
• Be an evangelist for the Moveworks product at conferences, tradeshows, and more

What you bring to the table

• 7+ years of job experience, with 5+ yrs experience in a product marketing role for a B2B SaaS company
• Master communicator who can distill complex, technical concepts into compelling messaging and collateral
• Ability to thrive in ambiguous environments; excited about figuring out solutions to complex problems and executing on them
• A high-quality portfolio that demonstrates your ability to write and deliver content
• Experience launching new products and features to market in a fast-paced startup environment
• Excellent interpersonal skills that enable you to build champions with internal and external stakeholders across diverse teams
• Insatiable curiosity and a passion for understanding customers and new technologies
• Well-rounded business athlete — with a strong mix of strategic thinking, business acumen, storytelling, creativity, and operational discipline
• BA/BS degree or equivalent experience; MBA a plus

Compensation Range - $192,000 - $200,000

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

Location: Mountain View, CA (In office 3-5 days a week)

As Social Media Manager at Moveworks, you’ll create and implement a world-class social media strategy at one of the fastest-growing AI companies on the planet. Through deep empathy with our target audience, you will accelerate the growth of our following on LinkedIn and Twitter, while also establishing a significant presence across other platforms. Moveworks already provides instant support to millions of employees — freeing them up to focus on what matters. We need your expertise to share that story with the entire business world.

This role covers a broad scope of responsibility: writing all company social posts and comments, ideating and creating multimedia content alongside our Design team, managing our social media calendar via cross-functional collaboration, defining our brand voice on each platform, drafting template posts for our employees, customers, investors, and partners, reporting on performance, and more. You’ll work closely with the entire Marketing team, reporting to the Sr. Director of Corporate Marketing. Across the board, you’ll harness the power of social media to build a massive, global following

What You Will Do

• Create and implement a world-class social media strategy that builds a massive, global following for Moveworks.
• Lead our expansion to platforms beyond LinkedIn and Twitter — Including YouTube, Instagram, Reddit, and Facebook — by leveraging multimedia content optimized for each format.
• Manage our social media calendar, ensuring a consistent presence across all channels.
• Draft and disseminate template social media posts for our employees, customers, investors, and partners to amplify announcements with on-brand messaging.
• Identify joint marketing opportunities by monitoring the social feeds of our customers, investors, and partners, in addition to actively monitoring for mentions of Moveworks
• Collaborate with thought leaders and industry experts to reach large new audiences.
• Conduct enablement sessions for colleagues across departments to share social media best practices.
• Participate in messaging and planning discussions for product launches; become knowledgeable about the nuances of our technology and platform.
• Develop a framework for analyzing the effectiveness of our social media strategy and operationalize reporting through data to demonstrate how well we meet expectations.
• Collaborate cross-functionally with our Demand Generation, Sales, Sales Development, Product Marketing, and Field Marketing teams to align our social media strategy with integrated go-to-market campaigns.

What You Bring To The Table

• 3+ years experience in digital / social marketing; experience in B2B marketing is a plus.
• A proven ability to engage with communities on social media through empathy and data-driven social listening; an incisive grasp of what information and messaging resonates with specific personas.
• Excellent storytelling and presentation skills, with a track record of distilling complicated concepts into compelling content.
• An expert user of LinkedIn and Twitter — our primary social platforms today — and a deep, evolving understanding of other platforms, including advanced / paid features.
• A pulse on the latest social trends and innovations to drive consistent engagement.
• A proven ability to gain followers and build a positive reputation for corporate account(s).
• Experience collaborating with thought leaders and external partners on social media.
• A passion for using data to inform strategic decisions, including performance tracking and behavioral analytics.
• Capable of leading and prioritizing multiple projects in a fast-paced environment.
• Insatiable curiosity, a strong work ethic, and a growth mindset.

Base Compensation Range - $135,000 - $172,000

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

At Moveworks, we’re redefining how enterprise users get work done using cutting edge AI/ML technologies. The Lead Web Developer will transform the website to reflect that.

As one of the first hires on the web team, this is an amazing opportunity to build a world class enterprise website. Own the entirety of the company website codebase - from deployment pipelines to front-end frameworks. Help dictate not only the site’s performance but also the overall product strategy. This leader will oversee every part of the web stack and provide a foundation for the next chapter.

Location: In Mountain View, CA office- Hybrid in office/remote (3-4 days a week in office)

The Web Content Strategy Manager is a critical member of the website team responsible for developing and implementing web content strategies that drive awareness, engagement, and demand generation for Moveworks. We are seeking an innovative, forward thinker, and collaborative candidate with extensive web content strategy and management experience to drive storytelling, engagement, and demand generation across our web properties.

Your responsibilities will include developing content strategy, test recommendations, interpreting data analytics, and converting these insights to help marketers and content creators develop high-performing content and user journeys. You will collaborate with others and lead workstreams to develop innovative ideas, influence stakeholders to gain alignment, be exceptionally well-organized, and work well under pressure.

As the primary leader for curating our website content, you will work with marketing and business stakeholders across our business, including content strategy, product marketing, brand, product, sales, and digital marketing.

What you will do

• Collaborate with web colleagues to optimize web content and improve traffic, engagement, and conversion through audits and identification of opportunities.
• Ensure timely, accurate, and impactful content by collaborating with stakeholders, content creators, publishers, and developers.
• Manage a web editorial and design calendar to amplify corporate key messages and ensure audience understanding.
• Conduct user research to align content plans with the web roadmap and maintenance schedule and understand user needs.
• Advise marketers and creative teams on best practices for web copywriting, journey, and experience design.
• Incorporate keywords and metadata into the content strategy to improve search engine optimization.
• Collaborate with marketing colleagues to prioritize projects to meet the delivery dates for marketing initiatives.
• Use web analytics reports to enhance recommendations for improving content and the user experience.
• Provide optimization advice for web copy, design, and assets, including proactive recommendations for on-site strategies such as pillar content.
• Coordinate content activation with paid media and social teams based on the campaign plan.
• Analyze content marketing data to anticipate customer and prospect needs and identify trends.
• Develop and manage localization plans for the website to ensure global accessibility.
• Keep up-to-date with competitor sites, content strategy innovations, best practices, tools, and techniques, and document best practices to share with the team.
• Maintain a thorough understanding of the Moveworks product portfolio, customer personas, business strategy, key messages, strategic partnerships, and stakeholders.

What you bring to the table

• Possess a creative and visionary mindset to identify long-term opportunities for Moveworks' content strategy.
• Have 3-5 years of relevant experience in a B2B corporate setting, including but not limited to online publishing, website management, content strategy, editorial work, and digital marketing.
• Required skills include complex project management, SEO, website content audit, inventory and strategy, and stakeholder alignment.
• Desirable skills include experience in designing, building, migrating, refreshing, and localizing web content, media planning and buying, social media strategy and management, and user experience design and research.
• Should have a good understanding of web content, digital assets, analytics, and content project management systems.
• Knowledge of Adobe Experience Manager, Target, Analytics, and Creative Suite is highly desirable.
• A background in writing, editing, and/or experience in design can be helpful.
• Must be familiar with web content marketing and production best practices, tools, and processes.
• Strong communication skills, both written and verbal, with exceptional grammar, spelling, usage, and attention to detail.
• Ability to prioritize and balance competing demands, align priorities with overall corporate and marketing strategy, and build consensus among leadership and stakeholders while managing their expectations.

Compensation Range: $145,000 - $161,000

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

This is an onsite role in Mountain View, CA

As our first Chief People Officer, you will lead the company through its next level of growth and beyond. Partnering closely with the founders and executive team, you will create and execute People programs, policies, and processes to support and achieve the company’s goals with an emphasis on Talent Acquisition, Culture Building, Talent Development, and best-in-class HR processes. This is an opportunity to meaningfully shape and execute strategy within a company that is leading the way in a thriving industry. This high impact role reports directly to the CEO and has a critical role on an engaged and supportive executive team.

What you will do:

• Partner with the founders and executive team to develop and execute a comprehensive People strategy to support the business needs of the organization
• Evaluate, revise and operationalize our operating principles and support a culture of high-performing employees
• Develop and lead a cross-functional Global People team
• Contribute to internal communications and employer branding strategy; distinguishing how to communicate and share both wins and challenges to the internal team and prospective employees
• Refine existing specialized programs like L&D, OKRs, Performance Management, and Comp/Leveling, with particular emphasis on the unique People aspects of Engineering and Sales teams

What you bring to the table:

• Building out & developing a comprehensive and People function at a high-growth company with a high talent bar
• Making decisions in fast-paced environment, understand our industry and business model in order to make a clear link between company strategy and people strategy
• Creating a competitive employment brand that attracts and retains the best talent
• IPO readiness: transitioning to a public company and managing post IPO.
• Collaborating with technically oriented and sales organizations and teams
• Successfully scaling an organization - prioritizing, adapting, and building programs for >500 - 1000+ employees

Who you are:

• Business minded, you prioritize the needs of the business and propose People strategies and programs to support the company’s goals
• A strategic business partner with an informed POV who collaborates and influences across all levels to drive results
• A doer with strong a bias for action; you build and iterate strategies and execution
• Self-directed, you have an ownership mentality with high standards
• Data driven, you use company and market data to influence business strategy and drive decisions

(#LI-NN1)

As a software engineer on the core platform team, you will play a key role in shaping the evolution of Moveworks conversational AI platform. As an engineer on this team you will have the opportunity to - build enterprise products that solves real world problems by leveraging our machine learning platform, build the foundational frameworks and services which abstracts away the product needs and provides scalable and reliable building blocks, build the enterprise data platform for various product needs.

We’re building a team that indexes on moving fast, solving challenging product/engineering problems and providing value to our customers. To be successful, you'll be partnering with product, user experience, customer success, machine learning and other engineering teams to identify, define and build elegant solutions. This is an opportunity to play an integral role at the fastest-growing AI startup in its space.

What you’ll do:

• Understand, design, iterate and show impact by building end user facing products
• Define roadmap and own the evolution of multiple platform engineering areas
• Design and build robust and scalable platform building blocks
• Partner within and across engineering teams to provide cross cutting solutions
• Challenge the status quo and be responsible for continuous improvement of the platform

What you bring to the table:

• 2+ years experience with designing, building and operationalizing distributed systems
• Experience building and maintaining micro services in Python/GO
• A good sense of product design and cross-functional collaboration skills
• Experience working with stream processing systems such as Kafka
• Proficient in one or more modern browser technologies[JavaScript, React, MaterialUI, WebPack, NodeJS, TypeScript]
• Willingness to learn and an openness to giving and receiving feedback

Nice to have:

• Experience with a major Web UI framework (ReactJS) and experience building UI
• Experience working with Machine Learning products

Compensation Range: $100,000 - $212,000

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

As a software engineer on the core platform team, you will play a key role in shaping the evolution of moveworks conversational AI platform. As an engineer on this team you will have the opportunity to - build enterprise products that solves real world problems by leveraging our machine learning platform, build the foundational frameworks and services which abstracts away the product needs and provides scalable and reliable building blocks, build the enterprise data platform for various product needs.

We’re building a team that indexes on moving fast, solving challenging product/engineering problems and providing value to our customers. To be successful, you'll be partnering with product, user experience, customer success, machine learning and other engineering teams to identify, define and build elegant solutions. This is an opportunity to play an integral role at the fastest-growing AI startup in its space.

What you’ll do:

• Understand, design, iterate and show impact by building end user facing products
• Define roadmap and own the evolution of multiple platform engineering areas
• Design and build robust and scalable platform building blocks
• Partner within and across engineering teams to provide cross cutting solutions
• Challenge the status quo and be responsible for continuous improvement of the platform

What you bring to the table:

• 2+ years experience with designing, building and operationalizing distributed systems
• Experience building and maintaining micro services in Python/GO
• A good sense of product design and cross-functional collaboration skills
• Experience working with low latency and high through systems
• Experience working with stream processing systems such as Kafka
• Desire to work with a fast moving team with a high degree of ownership
• Demonstrated ability to communicate complex engineering concepts concisely and clearly
• An uncanny attention to detail and ability to multitask
• Willingness to learn and an openness to giving and receiving feedback

Nice to have:

• Experience working with Machine Learning products

Base Compensation Range: 140,000 - 235,000 CAD

*Our total compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

We are hiring a foundational engineering team in Bengaluru and looking for incredible engineers to build critical Moveworks projects.

We are hiring a foundational engineering team in Bengaluru and looking for incredible engineers to build critical Moveworks projects.

As the tech lead & manager on the Core Infrastructure team at Moveworks, your work is not only impactful, it is critical to our ability to scale and move forward in hyper-growth. You will be focused on building infrastructure that is reliable and efficient, removing roadblocks and laying the groundwork for other engineers to be able to effectively build on top of. We are looking for someone who enjoys solving problems around performance, optimization, monitoring, compute, and is looking to have a sizable impact at an early stage, fast-moving startup.

If you are passionate about building low latency, fault tolerant, distributed systems, curious about machine learning, enjoy working at a startup pace alongside equally driven colleagues, and are an experienced tech lead looking for a new challenge, we should have a conversation.

What will you do?

• Build out core infrastructure services and microservices that impact our machine learning, frontend, and platform teams.
• Build out core infrastructure for various functionalities such as: distributed configuration management, rate limiting, feature flag, A/B testing, and traffic capture and replay.
• Improve the performance, scalability and observability of the Moveworks cloud infrastructure.
• Deliver deadline sensitive work regularly that is interdependent with other engineering teams.
• Own features end-to-end, and regularly influence the infrastructure roadmap.

What do you bring to the table?

• 7+ years of experience designing, building, shipping, and maintaining backend distributed systems.
• 2+ years of people management experience.
• Familiarity with Python/Golang/Java/C++.
• Experience with containers/Docker, and with cloud infrastructure like AWS/GCP/Azure.
• Desire to work at a startup pace with a high degree of ownership.
• Experience solving for performance, optimization, scalability, latency, and monitoring.
• Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects quickly.
• BS+ in computer science or a related field.
• High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn.

Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Equal Opportunity Statement:

Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

We are hiring a foundational engineering team in Bengaluru and looking for incredible engineers to build critical Moveworks projects.

As the tech lead & manager on the Core Platform team at Moveworks, you will develop user facing product features that leverage our advanced Machine Learning platform. In addition, you will design scalable frameworks to support rapid feature development and deployment. You will be working cross-functionally with other teams regularly to design and deploy features and tools that our customers use every day. Your role is absolutely critical here at Moveworks, and you will see the immediate impact of your work on both customers and other engineers.

If you are passionate about building backend systems, curious about machine learning, enjoy working alongside equally driven colleagues, and are an experienced engineer looking for a new challenge, we should have a conversation!

Product Designer

As a key member of the Product Design Team, you will be responsible for delivering business critical experiences to empower our Enterprise Stakeholders. Your work will enable companies to leverage the Moveworks AI Platform to support their employees in many creative ways.

You are a seasoned designer that is constantly thinking about how experiences function and are perceived, as much as how it should look. You enjoy turning complex technical workflows and tasks into delightful magical experiences. You understand constraints of Machine Learning, and know how to get the users back on track to happy paths. You have a habit of validating designs throughout your design ideation and iterations - and always work backwards from the ideal visionary experience. You are also motivated by helping your fellow designers (especially those less experienced) by sharing your perspectives and feedback in design reviews and 1:1s.

This role will constantly challenge you to identify the biggest pain movers for Enterprise Stakeholder pains. You will innovate product experiences with end user feedback — a process that includes user research, ideation, prototyping, iterations, presentations, testing, interviews, analysis and much more. It is important to know all the tools, but also know when to use them and when to take shortcuts in context. This is a great opportunity to play an integral role at the fastest-growing AI startup in its space, if you are looking for a well rounded UX role with both design and research.

What you will do

• Work in a cross-functional team (e.g. Product Managers, Customer Success, Engineering, Analytics, Marketing) to inspire, define and build delightful product experiences
• Design product experiences of Moveworks Stakeholders that are primarily Web Experiences, with implications across product boundaries of other integrations (e.g. ITSM systems) and Employee Experiences on various Chat Clients (e.g. Slack, MS Teams)
• Drive effective design vision alignment and execution with the appropriate design artifacts at different stages of the design process (e.g. wireframes, prototypes, sketches, design docs)
• Conduct UX Research on projects that understands user motivations and pain points to inform design decisions that improves product value and adoption (e.g. user interviews, usability testing, journey mapping)
• Contribute to evolving design systems and processes to scale team efforts
• Navigate through ambiguous situations and create clarity for other team members to move projects forward

What you bring to the table

• A proven ability to imagine innovative experiences, also drive conversions of new and returning users through well throughout experiences across platforms, supported by a diverse portfolio.
• Successful track record of shipping impactful product experiences with close collaboration in fast moving cross-functional teams (5-10 years of experience).
• Strong communication skills to convey proposed designs clearly and persuasively across different audiences
• Proficiency with design tools like Figma. Ideally with experiences building Design Systems in the past.
• Some experience with enterprise B2B software, SaaS, AI, machine learning, or other complex technologies.
• Above all, insatiable curiosity and a growth mindset.

Compensation Range: $192,000 - $264,000

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

Staff Product Designer, Stakeholder Experiences

As a key member of the Product Design Team, you will be responsible for delivering business critical experiences to empower our Enterprise Stakeholders. Your work will enable companies to leverage the Moveworks AI Platform to support their employees in many creative ways.

You are a seasoned designer that is constantly thinking about how experiences function and are perceived, as much as how it should look. You enjoy turning complex technical workflows and tasks into delightful magical experiences. You understand constraints of Machine Learning, and know how to get the users back on track to happy paths. You have a habit of validating designs throughout your design ideation and iterations - and always work backwards from the ideal visionary experience. You are also motivated by helping your fellow designers (especially those less experienced) by sharing your perspectives and feedback in design reviews and 1:1s.

This role will constantly challenge you to identify the biggest pain movers for Enterprise Stakeholder pains. You will innovate product experiences with end user feedback — a process that includes user research, ideation, prototyping, iterations, presentations, testing, interviews, analysis and much more. It is important to know all the tools, but also know when to use them and when to take shortcuts in context. This is a great opportunity to play an integral role at the fastest-growing AI startup in its space, if you are looking for a well rounded UX role with both design and research.

What you’ll do:

• Work in a cross-functional team (e.g. Product Managers, Customer Success, Engineering, Analytics, Marketing) to inspire, define and build delightful product experiences
• Design product experiences of Moveworks Stakeholders that are primarily Web Experiences, with implications across product boundaries of other integrations (e.g. ITSM systems) and Employee Experiences on various Chat Clients (e.g. Slack, MS Teams)
• Drive effective design vision alignment and execution with the appropriate design artifacts at different stages of the design process (e.g. wireframes, prototypes, sketches, design docs)
• Conduct UX Research on projects that understands user motivations and pain points to inform design decisions that improves product value and adoption (e.g. user interviews, usability testing, journey mapping)
• Contribute to evolving design systems and processes to scale team efforts
• Navigate through ambiguous situations and create clarity for other team members to move projects forward

What you bring to the table:

• A proven ability to imagine innovative experiences, also drive conversions of new and returning users through well throughout experiences across platforms, supported by a diverse portfolio.
• Successful track record of shipping impactful product experiences with close collaboration in fast moving cross-functional teams (5-10 years of experience).
• Strong communication skills to convey proposed designs clearly and persuasively across different audiences
• Proficiency with design tools like Figma. Ideally with experiences building Design Systems in the past.
• Some experience with enterprise B2B software, SaaS, AI, machine learning, or other complex technologies.
• Above all, insatiable curiosity and a growth mindset.

Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Equal Opportunity Statement:

Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

As a Senior Product Manager for Moveworks, you are an expert in deconstructing complex problems by utilizing your technical depth and data-driven approach to finding solutions. You have an understanding of APIs, authentication as well as familiarity common enterprise platform paradigms including concepts such as tickets, groups, approvals. You are someone who can bridge the technical with the enterprise and cultivate relationships with both internal and external stakeholders. You feel most at home when working hand in hand with data, engineering, user experience and customer success. You are someone deeply curious about the technology behind the product.

What you will do

• You will deconstruct complex problems by utilizing your technical depth and a data-influenced approach
• You will drive product development from concept to launch and successful iteration in a fast-paced customer obsessed organization
• You will create product spec to crisply identify problems, set goals, and define success metrics to help design and engineering teams develop the admin and integration experience products
• You will support cross functional teams to achieve their goals through collaborative goal setting, project definition, and milestone development throughout the project
• You will ensure our designers deeply understand customer pain and can test their ideas rapidly
• You will support our deployment team in helping customers realize product value quickly
• You will win the trust of CIOs and IT Managers at F500 companies to enable rapid business decisions

What you bring to the table

• You are an experienced and accomplished Product Manager and have successfully launched SaaS data products
• You are have experience building technical products and building for the Admin / Developer persona
• You have a proven track record of taking ownership of product goals and delivering against them
• You have sound framework for when to iterate, when to discard, and when to scale products
• You have the skills needed to take input from multiple sources, crystallize clear priorities, and communicate them effectively
• You are an effective communicator, you pay attention to the finer details, and you empathize with customers and stakeholder and build meaningful relationships
• You are curious and bring genuine excitement to learn new subject areas and are comfortable to be scrappy as and when needed
  
  

Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Equal Opportunity Statement:

Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

As a Customer Success Engineer at Moveworks, you’ll work alongside a Customer Success Manager to understand customer requirements and drive all technical aspects of the post-sales engagement with customers. In essence, you are responsible for the technical delivery of the Moveworks platform. This involves activities such as: validating proper access to customer infrastructure for API integrations, configuring the behavior of the Moveworks platform using configuration files, and advising customers on how they can modify their systems to optimize performance of the Moveworks platform.

You will play an advisory role to early customers, build long-term strategic relationships with both customers and partners, and ensure optimal customer experience and outcomes. Each of our team members is extremely hands-on, pushes boundaries, and is driven to deliver their best work. Because of this, you'll be the technical customer advocate internally, and have the opportunity to work closely with Product Management, Engineering and R&D teams and help to influence the product features based on feedback from customers.

This role is distinct from traditional enterprise SaaS implementation roles in several key ways. First, you’ll be performing this work in the context of a very fast-growing startup, where the product and implementation approaches can change on a weekly basis. Next is ownership - you’ll be the sole end-to-end technical owner of large-scale implementations where customers sometimes have 100k+ employees who will use our platform. Finally, there is growth opportunity - This role is the first of its kind, and as Moveworks grows there will be opportunities to take on more responsibility or move into different roles for those who demonstrate passion and competence.

If you’re ready to do the best work of your career and help build an enduring company in the process, we would love to meet you!

What you’ll do:

• You will work with customers to gain a deep understanding of their business processes, system environments and IT infrastructure
• You will integrate and implement Moveworks solutions to customers platform and backend systems in a secure and performant manner
• You will work closely with engineering and product teams to ensure scheduled targets are met during implementation, onboarding, and escalated technical support projects.
• You will be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with our engineering team
• You will be our customer advocate in influencing product roadmap and improvements

What you bring to the table:

• You have 2+ years relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, or implementation consultant
• You are proficient in using REST API’s and reading documentation to query new endpoints
• You have a good understanding of data modeling and data pipelines
• Your passion for understanding customers’ use cases, identifying gaps and resolving issues in the product is undeniable
• You are confident in your communication and interpersonal skills
• You have a great track record of driving successful technical adoption with medium to large-sized projects
• You have hands-on experience in administering and deploying enterprise solutions
• You have ample working knowledge of IT infrastructure and large SaaS platforms
• Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk) and IDAM solutions (e.g. Okta, Active Directory) is a plus
• You are proficient in Python, Java, Javascript and scripting languages like Powershell or Bash
• You have familiarity with Linux and Windows environments and using the command line
• You possess a bachelor’s degree or higher in Computer Science or a related field

You are willing to travel 10 - 25% of the time

*Our total compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

Location: Candidate must be located in London, UK (In office 1-2 days a week)

As an Customer Success Engineer- Implementations at Moveworks, you’ll be joining our Professional Services team to work alongside Implementation Managers to understand product requirements, perform discovery, and drive all technical aspects around our post-sales engagements - with the end goal of delivering a bleeding-edge AI platform to customers.

In short, you are responsible for the technical delivery of the Moveworks AI platform.

You will also play an advisory role to customers, build long-term strategic relationships with both customers and partners and ensure optimal customer experience and outcomes. Each of our team members is extremely hands-on, pushes boundaries, and delivers high quality results.

You'll be the technical customer advocate internally and have the opportunity to work closely with Product Management, Engineering, and R&D teams and help to influence the product features based on feedback from customers.

You will be the first hire for an Implementation Engineer in EMEA, so you will be the core technical expert delivering implementations for customers in this region!

If you’re ready to do the best work of your career and help build an enduring company in the process, we would love to meet you!

What you will do

• Integrate and implement the Moveworks platform with the customer’s backend IT systems & infrastructure in a secure, performant, and scalable manner.
• Being familiar with industry standards and best practices around working with production-level enterprise IT systems
• Becoming an expert in Moveworks’ product and infrastructure
• Understand and breakdown customer asks with an accurate timeline of possible implementation
• Advocate for and teach best practices for Machine Learning based automation
• Work closely with internal stakeholders to ensure scheduled targets are met during product implementation, and escalated technical support issues.
• You will be the technical escalation in solving customer issues, and coordinating and prioritizing timely resolutions with our engineering team
• You will be our customer advocate in influencing product roadmap and improvements
• You will ship code to enhance our internal tools as well as build custom solutions for customers

What you bring to the table

• You have 3+ years relevant work experience in a customer facing technical role
• You possess a proven track record of driving successful technical administration and deployments with medium to large-sized enterprise companies with various key stakeholders
• You are confident in your programming proficiency in Python, Java, or Javascript and scripting languages like Perl, Powershell or Bash
• You feel at home on the command line and are familiar with both Linux and Windows environments
• Your passion for discovering customer use cases, identifying gaps and resolving issues in the product is undeniable
• You are willing to travel 10 - 25% of the time

Nice-to-haves:

• Possesses working knowledge of IT infrastructure and ITSM operations
• You have a good understanding of data modeling, API integrations and working knowledge of networking
• Knowledge of distributed version control systems (Git is a plus)
• Experience working with Enterprise SaaS platforms such as OKTA, ServiceNow, GSuite and Microsoft Active Directory
• You possess a BS or higher in Computer Science or a related field

Base Compensation Range - 56,000-86,000 GPB

Compensation Structure: Base + Variable + Equity

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

As a Customer Success Engineer at Moveworks, you’ll work alongside a Customer Success Manager to understand customer requirements and drive all technical aspects of the post-sales engagement with customers. In essence, you are responsible for the technical delivery of the Moveworks platform. This involves activities such as: validating proper access to customer infrastructure for API integrations, configuring the behavior of the Moveworks platform using configuration files, and advising customers on how they can modify their systems to optimize performance of the Moveworks platform.

You will play an advisory role to early customers, build long-term strategic relationships with both customers and partners, and ensure optimal customer experience and outcomes. Each of our team members is extremely hands-on, pushes boundaries, and is driven to deliver their best work. Because of this, you'll be the technical customer advocate internally, and have the opportunity to work closely with Product Management, Engineering and R&D teams and help to influence the product features based on feedback from customers.

This role is distinct from traditional enterprise SaaS implementation roles in several key ways. First, you’ll be performing this work in the context of a very fast-growing startup, where the product and implementation approaches can change on a weekly basis. Next is ownership - you’ll be the sole end-to-end technical owner of large-scale implementations where customers sometimes have 100k+ employees who will use our platform. Finally, there is growth opportunity - This role is the first of its kind, and as Moveworks grows there will be opportunities to take on more responsibility or move into different roles for those who demonstrate passion and competence.

If you’re ready to do the best work of your career and help build an enduring company in the process, we would love to meet you!

What you’ll do:

• You will work with customers to gain a deep understanding of their business processes, system environments and IT infrastructure
• You will integrate and implement Moveworks solutions to customers platform and backend systems in a secure and performant manner
• You will work closely with engineering and product teams to ensure scheduled targets are met during implementation, onboarding, and escalated technical support projects.
• You will be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with our engineering team
• You will be our customer advocate in influencing product roadmap and improvements

What you bring to the table:

• You have 2+ years relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, or implementation consultant
• You are proficient in using REST API’s and reading documentation to query new endpoints
• You have a good understanding of data modeling and data pipelines
• Your passion for understanding customers’ use cases, identifying gaps and resolving issues in the product is undeniable
• You are confident in your communication and interpersonal skills
• You have a great track record of driving successful technical adoption with medium to large-sized projects
• You have hands-on experience in administering and deploying enterprise solutions
• You have ample working knowledge of IT infrastructure and large SaaS platforms
• Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk) and IDAM solutions (e.g. Okta, Active Directory) is a plus
• You are proficient in Python, Java, Javascript and scripting languages like Powershell or Bash
• You have familiarity with Linux and Windows environments and using the command line
• You possess a bachelor’s degree or higher in Computer Science or a related field

You are willing to travel 10 - 25% of the time

*Our total compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

As a Sales Development Representative at Moveworks, you’ll be the voice that shares our game-changing AI technology with the world’s leading companies. Alongside the Sales Development Manager, you’ll define our outreach strategy — determining the most powerful approaches to identify and create qualified opportunities for our Account Executives. Moveworks is using AI and machine learning to transform how companies support their employees, and this role will challenge you to continually learn how we provide value to our customers.

Those customers speak for themselves: Slack, LinkedIn, DocuSign, HP, Gap, Verizon, and Broadcom, just to name a few. But before they became customers — and before they began saving more than a million dollars each year with Moveworks — they were prospects. It all starts with you, the Sales Development Representative, when you reach out to the right IT leader, at the right company, with the right messaging. You understand that sales is a unique blend of science and art, and you’re ready to apply your experience at an AI startup that’s doubled its revenue and customer base in each of the last three years.

What you’ll do:

• Generate outbound leads, drive attendance to our webinars and events, and qualify inbound inquiries to build pipeline for our Account Executives
• Prospect creatively, with a focus on phone, email, and social media (Linkedin Twitter, etc.)
• Achieve and exceed monthly targets for meetings, lead creation, and pipeline generated
• Continually learn the new ways that Moveworks delivers instant support to employees — while saving service desks time and money
• Be a key player in weekly team meetings to discuss challenges and celebrate wins

What you bring to the table:

• 1-2 years of software sales development experience
• Experience using sales automation tools, such as Outreach or Salesloft
• Experience using Salesforce and LinkedIn Sales Navigator
• A history of meeting or exceeding monthly targets
• A deep passion for sales and the sales process
• A knack for organization and the ability to manage data
• A growth mindset and deep curiosity about technology and/or AI
• A proven power of persuasion needed to overcome objections

Compensation Base Range: $50,000-$55,000

Compensation Structure: Base + Variable + Equity

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.