LuminaiAt Luminai we're working hard on helping people spend less time on repetitive monotonous tasks that a computer could do, and instead let them focus on things that matter. Luminai is revolutionizing the way in which operational teams get work done, by developing and deploying more efficient ways to complete activities. You'll be working on cutting edge software with a team of people who are very supportive and collaborative, and care a lot about details.
What problem are we solving?
High growth, fast-paced organizations are constantly and continuously deploying new products, solutions and features - which in turn creates new and complex processes for downstream teams including customer support. These teams become stressed, stretched too thin, and less efficient. Common problems, as simple as performing a refund, often require multi-platform touch points for team members which is frequently solved manually in a very repetitive manner. Luminai creates unparalleled efficiencies in how resolutions are achieved by serving as an enterprise OS connecting multiple platforms that people use, which significantly improves team member happiness and end customer experience.
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Apply to LuminaiWe're looking for a passionate and skilled QA Engineer Team Lead who wants to swing for the fences to accomplish our mission, is excited by a startup environment where the hardest problems are yet to be solved, and is eager to learn and collaborate together.
This is a fully remote position based in Canada, or a hybrid role based in the Bay Area, California.
What you'll do:
- Test Planning and Strategy: Collaborate with cross-functional teams to understand project requirements and contribute to test planning and strategy development.
- Test Execution: Perform functional, regression, integration, and performance testing on software products and applications.
- Solution Delivery: Use internal tools to build and maintain solutions for customers.
- Process Improvement: Identify areas for process improvement within the Solutions Engineering team and contribute to the enhancement of QA practices and methodologies.
- Collaboration and Communication: Work directly with customers to gather requirements and understand their automation needs; lead the team with poise, empathy, and confidence
- Develop comprehensive test plans and test cases that align with business objectives and user requirements.
- Work with our India-based Solutions Engineers to test workflows for customers so they’re ready to ship.
- Utilize manual and automated testing techniques to ensure the highest level of test coverage.
- Identify, document, and track defects, and work with development teams to resolve issues promptly.
- Actively participate in daily stand-ups, sprint planning, and retrospective meetings with development and product teams.
- Effectively communicate test progress, results, and any roadblocks to project stakeholders.
We deeply value generalist software engineers who can engage with new problems and get things done at a startup, and our team members come from a variety of backgrounds and experiences. If you have some of these, you might be a good fit:
- A minimum of 4 years of experience as a software engineer, and 1 or more years of team lead/ people management experience
- Proven experience as a Quality Assurance Engineer or in a similar role within the technology industry
- Solid understanding of software testing methodologies, tools, and best practices
- Experience with manual and automated testing of web and mobile applications
- Proficiency in JavaScript/TypeScript, Node, and react
- Familiarity with version control systems and continuous integration/continuous deployment (CI/CD) pipelines
- Excellent analytical skills with a keen eye for detail
- A willingness to wear many hats / a flexible attitude towards responsibilities and scope
- Strong problem-solving abilities and a proactive attitude toward issue resolution
- Outstanding communication and interpersonal skills, with the ability to work effectively in a team-oriented environment
- Collaborative team member: You can easily and readily communicate cross-functionally, with non-technical teams
- Leadership: You want to help shape the culture of the company and help us to build and scale a best-in-class team
Benefits & Perks at Luminai:
- Comprehensive health care benefits (medical, dental, vision)
- Flexible paid time off
- Financial planning support (401K, HSA, DSA)
- 12 weeks primary-caregiver parental leave (plus part time re-entry and non-concurrent leave opportunities)
- Stipends for mental and physical wellness
- Work laptop
Apply to LuminaiWe're looking for passionate team members who want to swing for the fences to accomplish our mission, are excited by a startup environment where the hardest problems are yet to be solved, and are eager to learn and collaborate together.
For this position, we are only considering applicants who are located in the EU or United Kingdom.
We’re growing rapidly and hiring software engineers to work across a broad and exciting range of challenges! Some problems we’re working on across Engineering right now include:
- Crafting high-performance browser-based libraries to execute automations
- Developing tools for rapid, reliable implementation of mission-critical automations
- Creating automated systems to identify bottlenecks and issues in organizational processes
- Designing and implementing AI models to substitute manual work
- Streamlining our workflow by identifying and eliminating bottlenecks in our tools
- Building robust, secure systems to power our web-based applications
- Developing scalable product infrastructure to swiftly deliver exceptional experiences to users worldwide
- Pioneering novel UI/UX approaches for human-computer interaction
We deeply value generalist software engineers who can engage with new problems and get things done at a startup, and our team members come from a variety of backgrounds and experiences. If you have some of these, you might be a good fit:
- A minimum of 4 years of experience as a software engineer
- Prior experience in building browser-based tools
- Expertise in constructing scalable web applications
- Experience working in a fast-paced environment, preferably startups
- A high degree of ownership and autonomy
- A fast-paced learning mentality and an eagerness to tackle new challenges
Benefits & Perks at Luminai:
- Comprehensive health care benefits (medical, dental, vision)
- Flexible paid time off
- Financial planning support (401K, HSA, DSA)
- 12 weeks primary-caregiver parental leave (plus part time re-entry and non-concurrent leave opportunities)
- Stipends for mental and physical wellness
- Workstation set-up, laptop included
Luminai will always value and strive for diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
Apply to LuminaiAbout the Role:
Luminai’s Automation Strategy team helps our customers stand up mission critical automations that drive unmatched productivity and employee engagement, and eliminate mundane, repetitive work. Our Automation Strategy Advisors are the architects of our customers' automation efforts, drivers of our customers' introduction and onboarding to Luminai, and change makers who bring companies along the automation journey, from executives to ICs. As one of our first Automation Strategy Advisors, you will deliver jaw-dropping impact and value to our customers, quickly turning them into Luminai champions. You’ll also play a foundational role in building Luminai’s scalable onboarding processes and strategic decisions, delivering immediate value and redefining what’s possible for customers with our unique automation technology.
This is a hybrid position, with an expectation of some set in-office work days each week. Our office is located in the Bay Area.
What you'll do:
- Deliver best-in-class customer onboarding, resulting in revolutionary value delivery within the first four weeks of using Luminai
- Lead the development and cultivation of deep relationships with customer leadership and become a credible expert who can bring new perspectives to what is possible to automate with Luminai
- Spearhead the entire automation program implementation process by managing and leading across internal teams and our customer stakeholders, ensuring efficient initial value and planting the seeds for a successful long-term, trusted partnership between Luminai and our customers
- Investigate customers’ current processes and craft detailed process maps that identify additional opportunities for Luminai usage
- Partner with our Customer Enablement Champions as needed to build education and development content for our customers who will drive adoption and buy-in
- Serve as a Luminai ambassador, keen on always spreading the word about our product
- Conduct daily or weekly touchpoints with customers to complete implementation efficiently while ensuring issues are resolved proactively and customer goals are met
- Provide insight and relay the voice of the customer to internal teams - our customers are constantly on our minds!
- Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors
- Responsible for leading implementations for both new customers and expansion use cases for existing customers
Who we're looking for:
- A fearless, resourceful, and proactive orchestrator who thrives on completing complex projects, building relationships, and overseeing details
- You have a minimum of 3 years of experience in a customer-facing role, such as project or program manager, implementation or onboarding, customer success, consulting, etc. Experience in B2B SaaS companies or Tech/Strategy consulting is a major plus.
- You want to make a dent in the universe and build the next generational enterprise company!
- Excited to learn the ins and outs of Luminai as well as specific customer use cases
- Experience managing multiple, complex projects at the same time, while proactively anticipating issues and managing customer expectations
- Exceptional executive presence, user empathy, and stakeholder management skills
- Results-oriented player-coach who can simultaneously work in the weeds while driving high-impact strategic decisions
- Eager and energized by the fast-paced, changing environment of a start-up; and a sense of humor is always welcome!
- An entrepreneurial spirit: you’re excited about building something new and unlocking unexpected and exponential value for customers
Perks & Benefits at Luminai:
- Competitive salary + company equity
- 100% Performance based promotions
- Comprehensive health care benefits (medical, dental, vision)
- Flexible paid time off
- Financial planning support (401K, HSA, DSA)
- 5 months primary-caregiver parental leave (plus part time re-entry and non-concurrent leave opportunities)
- Stipends for mental and physical wellness
- Company laptop
Luminai will always value and strive for diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
Apply to LuminaiAbout the Role:
As one of our first five sales team members, you’ll play a foundational role in building Luminai’s go-to-market strategy and fostering our truly consultative sales culture. As an Account Executive, you are expected to have a deep understanding of the product, and lead all sales efforts within your assigned territory, including prospect identification, lead generation, sales calls, handling the sales cycle, proposal, and contract negotiation through deal closure. The Account Executive is expected to meet sales goals while delivering the highest standard of integrity, quality, and customer service to our clients.
The Account Executive’s primary responsibilities include prospecting, qualifying, selling and closing new business. This position will be responsible for selling into large mid-market and enterprise customers and is considered a B2B SaaS e-commerce specific role. As an early member of the team, you'd have significant runway to out-perform goals and earn above targets.
This is a hybrid position, with an expectation of some set in-office work days each week. Our office is located in San Francisco.
What you'll do:
- Grow Revenue – Meet or exceed your quarterly targets and projected annual revenue goals
- Generate Pipeline – Generate 4x pipeline of your quota, forecasting accurate and feasible pipeline opportunities; Generate new leads through networking and prospecting, including cold calling, as well as using marketing and PR activities of the company
- Understand Deal & Pipeline Health – Manage accuracy in forecasting and the information maintained in supporting systems
- Execute within the Sales Cycle – Demonstrate a strong understanding of Luminai solutions and the necessary combinations of solutions for accurate client proposal generation; Demonstrate ability to develop and lead a holistic sales cycle; Demonstrate your ability to individually create and deliver client proposals; Demonstrate ability to personally close business.
- Territory Planning – Develop a plan for your territory including large opportunities and a path to deliver them.
- Account Planning – Effectively execute Account Planning as well as appropriate follow up actions.
- Be a Student of Our Space – Maintain a real-time understanding of the competitive landscape to assist in figuring out win-based proposals and pricing
- Leadership – Demonstrate effective leadership of your entire “business” by strategizing and communicating with your team early and often. Lead your customer versus being led – think and act proactively. Hold people accountable for corresponding actions. Effectively escalate and/or remove roadblocks.
- Prompt Responsiveness – Be responsive and timely to all internal and external customer and partner requests. Have a sense of urgency.
- Operational Excellence – Run your territory like a business in all regards. Utilize best practices.
- Positive Attitude and Effort – Creatively approach issues and opportunities. Put the effort in that is required and exhibit a can-do attitude.
Who we're looking for:
- 5+ years of experience in sales
- Early stage / founding sales person experience is required
- You've seen high growth success at a prior company – less than $2M in ARR up to $10M+
- Proven track record in business application software sales to e-commerce or financial services customers, preferably enterprise
- Experienced in closing $100k-$300k deal sizes
- Clear, concise, and structured thinking for your sales process and method
- Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative, and competitive market.
- Exhibit clarity, accuracy, frequency and professionalism in all forms of communication.
- A high level of motivation to meet and exceed goals – we have an influx of interest in our product and are looking for someone who is excited to be compensated well for top performance.
Perks & Benefits at Luminai:
- Salary + Uncapped Commissions and Accelerators
- 100% Performance based promotions
- Comprehensive health care benefits (medical, dental, vision)
- Flexible paid time off
- Financial planning support (401K, HSA, DSA)
- 5 months primary-caregiver parental leave (plus part time re-entry and non-concurrent leave opportunities)
- Stipends for mental and physical wellness
- Company laptop
Luminai will always value and strive for diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.