Opportunity:

Deepgram is looking to hire a Forward Deployed Engineer to support our customers, prospects, and community by delivering world-class deep learning solutions and using state-of-the-art A.I. techniques to automate support, where applicable . You will work closely with the other engineers, researchers, and our go-to-market teams to identify technologies, integrations, and workflows to streamline the support experience. Your work will help identify and solve fundamental customer issues by building automated solutions. By interacting with prospective and signed customers and support tickets directly, you’ll be able to create new training data and vet your automation tooling. You will triage immediate issues, problem-solve subtle and evasive bugs, and make product improvements to our production codebase to enhance the customer experience. You will be energized to engineer and build novel solutions to solve customer hurdles, advise on integration best practices and caveats, leverage technology to drive business value, and dive into a highly technical codebase.

What You’ll Do

• Bring a highly technical and analytical view to solving customer challenges

• Work with customers, prospects, and community members directly to understand their market and product needs

• Employ your natural curiosity in building solutions for our clients

• Use your strong development background to serve as the technical lead throughout throughout the sale process

• Rapidly build working prototypes for customers while working across engineering, sales and marketing teams

• Deploy best practices and educate customers to increase adoption with a highly technical product

You’ll Love This Role If You

• Understand AI is here and are eager to use it for good

• Thrive in providing technical leadership in a client focused environment

• Are curious and eager to engineer custom end-to-end solutions that lead to future automation

• Have a think smart, act first mindset (one of our core values)

• Are excited to work with cutting-edge hardware and high-performance software stacks.

It’s Important To Us That You Have

• Strong engineering background with proven proficiency in programming languages such as Python, Rust, and TypeScript/JavaScript

• Ability to learn, digest and deploy technical solutions in a range of technical stacks

• Experience delivering software demonstrations to audiences ranging from the C-suite, developers, and less-technical end-users

• Proven experience solving problems with a critical focus

• Proven experience building and supporting software products

It Would Be Great if You Had

• An understanding of the processes involved in modern machine learning frameworks, e.g. PyTorch, ONNX, TensorRT, HuggingFace models

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

We are happy to provide accommodations for applicants who need them.

Opportunity

Deepgram is looking for an Engineering Manager to help drive our product-led growth strategy. Deepgram is the leader in developer-friendly building blocks for language AI. As such, this role directly impacts the customer’s first impressions of Deepgram’s products and uniquely influences the customer’s buying decisions. In this role, you will lead a team of frontend and backend engineers who work on our self-serve products like Console and the API Playground. By partnering closely with Product, Sales, and Marketing, you will execute on the next-generation vision for our self-service platform.

What You’ll Do

• Lead a team of multi-disciplined software engineers to build our web applications and account management (authorization, billing, analytics) services

• Work closely with the rest of the leadership and product management team on product strategy and roadmap refinement with customer-obsessed thinking

• Oversee technical design, task decomposition, and daily standups to ensure the team is executing on schedule

• Lead the creation of features and product releases by being closely involved with the product development, design, and review

• Work with other team leads from across the product organization on cross-functional projects, help identify the critical paths, and resolve dependencies

• Hold regular 1-on-1s with direct reports, help them navigate challenges, and coach them for their career development

You’ll Love This Role If You

• Have experience working in early stage startups—from building and scaling to going through fundraising

• Great communication and leadership skills and the ability to work in a fast-paced environment

• Strong practical experience with software architecture and implementation, plus the ability to engage with an Engineering team to help build and scale the existing infrastructure.

• Familiarity with hybrid cloud models (bare-metal datacenters and cloud service providers) and scaled databases

• Interest in relevant technologies (Rust, GPUs, Elm, Postgres etc.) and willingness to challenge common assumptions about the future trajectories of technology

It’s Important To Us That You Have

• A strong technical background building world class user facing applications

• Proven management and leadership experience

• The ability to drive technical decisions in a scalable and thoughtful manner

• Passion about good engineering practices, emerging technologies, and improving processes

• A consistent record of mentoring and coaching team members

• A passion for navigating the team through the real-world constraints of a startup: how to build quickly, iterate frequently, and run experiments

It Would Be Great if You Had

• Experience working in high-growth startups

• A portfolio of relevant projects demonstrating technical knowledge of our tech stack

• An opinionated approach to partnering with product and making timely deliveries

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

We are happy to provide accommodations for applicants who need them.

At Deepgram, we spend every day tackling big, real-world challenges in speech. Our customers hire us to solve their hardest problems in speech, taking real, complex audio and transforming it into novel insights. And to raise the bar, everything we build needs scale in its DNA; we aren’t content with simple horizontal scaling: we intend to replace entire data centers dedicated to speech analytics with a single rack of servers. These challenges provide opportunities for creativity and innovative problem-solving every day. Deepgram’s Research Scientists tackle some of the most exciting and difficult problems on the forefront of ASR and NLU technologies.

You’ll have the freedom to innovate and uncover breakthroughs — and influence our product roadmap in turn. We look forward to you bringing your whole self to work, sharing learnings from your latest experiments, and collaborating with us to advance the state of speech technology.

The Role

Deepgram is currently looking for an experienced Research Scientist who has worked extensively with Large Language Models (LLMS) and has a deep understanding of transformer architecture. This individual should have extensive experience working on the hard technical aspects of LLMs, such as data curation, distributed large-scale training, optimization of transformer architecture, and Reinforcement Learning (RL) training.

What You’ll Do

• Brainstorming and collaborating with other members of the research team to define new LLM research initiatives

• Broad surveying of literature, evaluating, classifying, and distilling current methods

• Designing and carrying out experimental programs for LLMs

• Driving transformer (LLM) training jobs successfully on distributed compute infrastructure and deploying new models into production

• Documenting and presenting results and complex technical concepts clearly for a target audience

• Staying up to date with the latest advances in deep learning and LLMs, with a particular eye towards their implications and applications within our products

You’ll Love This Role If You

• Are passionate about AI and excited about working on state of the art LLM research

• Have an interest in producing and applying new science to help us develop and deploy large language models

• Enjoy building from the ground up and love to create new systems.

• Have strong communication skills and are able to translate complex concepts clearly

• Are highly analytical and enjoy delving into detailed analyses when necessary

It’s Important To Us That You Have

• 3+ years of experience in applied deep learning research, with a solid understanding toward the applications and implications of different neural network types, architectures, and loss mechanism

• Proven experience working with large language models (LLMs) - including experience with data curation, distributed large-scale training, optimization of transformer architecture, and RL Learning

• Strong experience coding in Python and working with Pytorch

• Experience with various transformer architectures (auto-regressive, sequence-to-sequence.etc)

• Experience with distributed computing and large-scale data processing

• Prior experience in conducting experimental programs and using results to optimize models

It Would Be Great if You Had

• Deep understanding of transformers, causal LMs, and their underlying architecture

• Understanding of distributed training and distributed inference schemes for LLMs

• Familiarity with RLHF labeling and training pipelines

• Up-to-date knowledge of recent LLM techniques and developments

• Published papers in Deep Learning Research, particularly related to LLMs and deep neural networks

Salary range of USD $150,000 to $250,000 base plus variable and equity regardless of location

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

We are happy to provide accommodations for applicants who need them.