This position is a rare (and fun!) opportunity to help shape the future of AI and its real-world impact. We are an equal opportunity employer and believe strongly in front-end ethics: building a company and industry where strong performance and a positive human impact are inextricably linked.

About the role

Arthur is looking for a Solutions Engineer who will work with some of the world's most innovative companies to help deploy fair, safe, and reliable ML systems. This person will be a team player and builder who is ready to contribute to the success of Arthur and our clients, and they'll have the opportunity to learn every day from the brightest minds in AI, both at Arthur and amongst our customers and partners.

What you’ll do

• Partner with Sales to identify technical problem statements that impact clients’ AL/ML initiatives, and map issues and challenges to features and capabilities of the Arthur platform
• Engage with data scientists, model owners, line-of-business, executives, and other related personas to unpack AI problem statements and deliver high-impact business outcomes
• Build strong relationships with technical users to ensure they are successful in their AI agenda
• Work with customers to plan and execute successful proof-of-value activities by testing Arthur's solutions within their own environments
• Interface with our Product team to provide customer feedback and help determine priorities for product evolution

What we’re looking for

• 4-5+ years of experience in sales engineering, solutions engineering, or similar relevant experience with enterprise software products
• Solid experience with software product demonstrations, technical deep-dive presentations, and technical objection handling
• Ability to engage effectively with both technical and executive audiences to demonstrate business value
• A solid understanding of machine learning concepts, use cases and benefits, including experience building and running models with Python, Jupyter Notebook, etc.
• General knowledge of big data, infrastructure and cloud technologies and how these co-exist in order to ensure AI delivery
• The ability to effectively collaborate and communicate with internal teams
• The ability to operate in ambiguity and adapt to evolving requirements in a startup environment; eager to build from the ground up, with a “no task too small” mindset

What to expect at Arthur

• Teammates who value curiosity, hard work, collaboration, and creative problem-solving -- and good swag.
• A team of professionals who are passionate about our work and making a positive impact through AI.
• A caring culture; we value and prioritize our team’s physical and mental health, encouraging and celebrating life outside of work.
• Autonomy to pursue your role and interests with room to grow, with a team behind you that always has your back.
• Joy, humor, and a little dose of healthy competition (in our business, we win as a team; on company game night, may the best Arthurian win…).

We offer

• Competitive compensation plus medical, dental, and vision insurance, and a 401K.
  • Our target base salary range for this role is $175,000 - $220,000, based on your experience and how your skills align with role requirements
• Equity in what we’re building together, backed by some of the most respected VCs in the industry.
• A flexible learning and development budget: we’ll cover a masters in computer science, or support ways to learn and grow in the areas that matter to you.
• Highly discounted fitness and wellness benefits.
• Flexible PTO with vacation minimums, which we really want you to take and enjoy.
• The ability to work in a highly flexible hybrid environment with our team in NYC.

***

Arthur is an equal-opportunity employer; we believe strongly in front-end ethics: building a company and industry where strong performance and a positive human impact are inextricably linked. This reflects in our desire and commitment to build teams that comprise different backgrounds and experiences. Arthur provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This position is a rare (and fun!) opportunity to help shape the future of AI and its real-world impact. We are an equal opportunity employer and believe strongly in front-end ethics: building a company and industry where strong performance and a positive human impact are inextricably linked.

About the role

Arthur is looking for a Technical Account Manager to help drive product deployment and adoption with our customers. The right candidate will have deep understanding of creating value and driving transformation at industry-leading companies, a passion for enabling customers to operate autonomously, and is excited to partner with Sales, Product and Engineering teams at Arthur.

What you'll do

• Manage the full life-cycle engagement with Arthur customers - from platform deployment, to onboarding and empowering users to drive ML operational outcomes with Arthur.
• Build relationships with customer stakeholders from analysts to C-suite executives, ensuring partnership outcomes and product updates are shared with all levels of the organization.
• Partner with our Engineering and Product teams to incorporate what you see in our users’ experience back into product offerings.
• Collaborate with the broader Arthur team to build resources and scale our commercial operations as we grow.

What we're looking for

• Relevant experience in technical account management, preferably with enterprise or SaaS products
• A strong track record of execution and value delivery; exceptional customer management skills with technical teams (e.g., data scientists, machine learning engineers, developers)
• A strong sense of curiosity and a desire to understand asks beyond the surface-level
• The ability to think strategically, while being willing to build from the ground up with a “no task too small” mindset
• The ability to break down complex concepts and communicate with both internal and external stakeholders

What to expect at Arthur

• Teammates who value curiosity, hard work, collaboration, and creative problem-solving -- and good swag
• A team of professionals who are passionate about our work and making a positive impact through AI
• A caring culture; we value and prioritize our team’s physical and mental health, encouraging and celebrating life outside of work
• Autonomy to pursue your role and interests with room to grow, with a team behind you that always has your back
• Joy, humor, and a little dose of healthy competition (in our business, we win as a team; on company game night, may the best Arthurian win…)

We offer

• Competitive compensation plus medical, dental, and vision insurance, and 401K matching
• Equity in what we’re building together, backed by some of the most respected VCs in the industry
• A flexible learning and development budget: we’ll cover a masters in computer science, or support ways to learn and grow in the areas that matter to you
• Highly discounted fitness and wellness benefits
• Flexible PTO with vacation minimums, which we really want you to take and enjoy
• The ability to work in a highly flexible hybrid environment (from your home and in our office) with our team in NYC

***

Arthur is an equal-opportunity employer; we believe strongly in front-end ethics: building a company and industry where strong performance and a positive human impact are inextricably linked. This reflects in our desire and commitment to build teams that comprise different backgrounds and experiences. Arthur provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About Arthur:

This position is a rare (and fun!) opportunity to help shape the future of AI and its real-world impact. We are an equal opportunity employer and believe strongly in front-end ethics: building a company and industry where strong performance and a positive human impact are inextricably linked.

About the role

Arthur is looking for multiple product-focused Machine Learning Engineers to join our team, to operate with autonomy and with the support of the team to lead and build out our product vision.

What you'll do

• Focus on ML, especially LLMs, model performance, security, and robustness: make LLM and model-based systems respond accurately, quickly, and comprehensively to general and task-specific interactions by both natural and adversarial users – for example, checking veracity of responses, hardening against prompt injection, query-based routing to different models, and generation of evaluation datasets
• Build out new techniques and tooling in ML model monitoring: data drift detection, high-dimensional density estimation, time series anomaly detection; detection and mitigation of issues in fairness and bias in ML algorithms
• Identify, create, and deploy large-scale explainability methods for tabular, image, text, and other data – including human-centered explanations for generative AI applications
• Run machine learning experiments independently and in collaboration with product and research teams, and communicate results to internal stakeholders as well as the broader ML community via publications in top-tier conferences, industry conference presentations, deep technical blogs, and events

What we're looking for

• 3-5+ years of professional experience in Machine Learning, or in Engineering providing strong ML support, or in Data Science/Statistics with very strong Engineering expertise
• Experience with deploying ML models to production and with comprehensive model risk management
• Deep interest in LLMs (to start) and multimodal generative models (soon!), specifically around measuring bias or performance
• Enthusiasm for staying up to date on the latest developments in the field – we operate in a nascent space with plenty of signal and plenty of noise coming from arXiv and open source projects
• Understanding of software engineering best practices, version control, and containerization
• Experience with deep learning frameworks, such as JAX, Tensorflow, or PyTorch, in addition to deep experience writing production-grade Python
• Knowledge of and ability to (re)learn statistical methods and contemporary ML algorithms
• Customer empathy and a willingness to engage directly with customers and stakeholders
• Experience with public cloud services, such as AWS, Google Cloud, or Azure

You might also have (nice to have)

• Experience or interest in interactive machine learning, HCI, human-centered ML and LLM evaluation, etc.
• Experience or interest in explainability and fairness of recommender systems
• A body of ML-focused publications (we tend to have a presence at NeurIPS/ICML, KDD, AAAI, CHI, and the newer responsible AI conferences like SaTML, FAccT, and AIES), technical blogging, and/or open source projects
• A Masters or PhD in a quantitative field – we’re not sticklers for degrees (many of us have Masters/PhDs, so we intimately understand this isn’t the only way to be a domain expert)

What to expect at Arthur

• Teammates who value curiosity, hard work, collaboration, and creative problem-solving -- and good swag
• A team of professionals who are passionate about our work and making a positive impact through AI
• A caring culture; we value and prioritize our team’s physical and mental health, encouraging and celebrating life outside of work
• Autonomy to pursue your role and interests with room to grow, with a team behind you that always has your back
• Joy, humor, and a little dose of healthy competition (in our business, we win as a team; on company game night, may the best Arthurian win…)

We offer

• Competitive compensation plus medical, dental, and vision insurance, and a 401K (with matching)
  • Our target base salary range for this role is $160,000 - $230,000, based on your experience and how your skills align with role requirements
• Equity in what we’re building together, backed by some of the most respected VCs in the industry
• A flexible learning and development budget: we’ll support ways to learn and grow in the areas that matter to you
• Highly discounted wellness and fitness benefits
• Flexible PTO with vacation minimums, which we really want you to take and enjoy
• The ability to work in a highly flexible hybrid environment with our team from home, and from our NYC office

***

Arthur is an equal-opportunity employer; we believe strongly in front-end ethics: building a company and industry where strong performance and a positive human impact are inextricably linked. This reflects in our desire and commitment to build teams that comprise different backgrounds and experiences. Arthur provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This position is a rare (and fun!) opportunity to help shape the future of AI and its real-world impact. We are an equal opportunity employer and believe strongly in front-end ethics: building a company and industry where strong performance and a positive human impact are inextricably linked.

About the role

Arthur is looking for a Growth Manager who will promote Arthur’s aim to help AI-native organizations ensure that their investments in ML and AI are performant and fair. In this role, you will work with leaders and internal teams to develop our growth strategy development in a nascent industry, in order to ensure that we are top of mind for companies who are ready to employ this technology.

What you’ll do

• Build broad spectrum awareness of Arthur's mission and of our products
• Uphold the brand and design principles with which we operate as an entire organization - help drive an intentional and consistent way that we show up in the market, in everything we do
• Develop and optimize growth strategies, lead generation, campaigns, and support the launch of major product initiatives including new product offerings
• Run data-driven experiments (A/B testing, multivariate testing, etc) on marketing campaigns to maximize effectiveness and growth across our current portfolio of products and customers
• Leverage Arthur’s industry-leading machine learning experts to drive engagement with tech communities through various means (including but not limited to: our website and blog, social media, webinars, and community platforms)
• Collaborate with other key functions (Sales, Product, Customer Enablement) to ensure alignment with growth strategies
• Work closely with the Leadership team to prioritize and deliver results that align with monthly, quarterly and annual business goals
• Focus on account-based marketing and test different channel strategies

What we’re looking for

• Relevant experience in the tech space, preferably on a team where data and design were core to the GTM strategy for your product
• Experience building and executing successful growth strategies and campaigns (B2B)
• Demonstrated ability to operate in ambiguity and learn quickly - we are defining a new market which requires a new take on the marketing playbook.
• Familiarity with (or the desire to dive deep into) the LLM, AI, and MLOps market and enterprise tech
• The ability to use and present data to different audiences in a clear and effective manner
• Experience in creating and managing experiments to improve campaign effectiveness across acquisition, retention, and other high growth areas

You might also have (nice to have)

• Observable involvement / immersion in the tech industry/community (e.g., reddit, twitter, forums, etc.)

What to expect at Arthur

• Teammates who value curiosity, hard work, collaboration, and creative problem-solving -- and good swag
• A team of professionals who are passionate about our work and making a positive impact through AI
• A caring culture; we value and prioritize our team’s physical and mental health, encouraging and celebrating life outside of work
• Autonomy to pursue your role and interests with room to grow, with a team behind you that always has your back
• Joy, humor, and a little dose of healthy competition (in our business, we win as a team; on company game night, may the best Arthurian win…)

We offer

• Competitive compensation plus medical, dental, and vision insurance, and a 401K
  • Our target base salary range for this role is $135,000 - $170,000, based on your experience and how your skills align with role requirements
• Equity in what we’re building together, backed by some of the most respected VCs in the industry
• A flexible learning and development budget: we’ll cover a masters in computer science, or support ways to learn and grow in the areas that matter to you
• Highly discounted fitness and wellness benefits
• Flexible PTO with vacation minimums, which we really want you to take and enjoy
• The ability to work in a highly flexible hybrid environment with our team in NYC

***

Arthur is an equal-opportunity employer; we believe strongly in front-end ethics: building a company and industry where strong performance and a positive human impact are inextricably linked. This reflects in our desire and commitment to build teams that comprise different backgrounds and experiences. Arthur provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Each role at Arthur is a rare (and fun!) opportunity to help shape the future of AI and its real-world impact. We are an equal opportunity employer and believe strongly in front-end ethics: building a company and industry where strong performance and a positive human impact are inextricably linked.

Interested in future opportunities at Arthur?

As our team grows, we'll continuously be on the lookout for amazing talent to come help us make AI work for everyone. If you don't see a role that matches your experience and/or skills right now and would like to be considered when a role opens up that closely aligns with your interests, we encourage you to share your information with us so that we can stay connected.

What to expect at Arthur

• Teammates who value curiosity, hard work, collaboration, and creative problem-solving -- and good swag.
• A team of professionals who are passionate about our work and making a positive impact through AI.
• A caring culture; we value and prioritize our team’s physical and mental health, encouraging and celebrating life outside of work.
• Autonomy to pursue your role and interests with room to grow, with a team behind you that always has your back.
• Joy, humor, and a little dose of healthy competition (in our business, we win as a team; on company game night, may the best Arthurian win…).

We offer

• Competitive compensation and benefits.
• Equity in what we’re building together, backed by some of the most respected VCs in the industry.
• A flexible learning and development budget: we’ll support ways to learn and grow in the areas that matter to you.
• Highly discounted wellness and fitness benefits.
• Flexible PTO with vacation minimums, which we really want you to take and enjoy.

Arthur is an equal-opportunity employer; we believe strongly in front-end ethics: building a company and industry where strong performance and a positive human impact are inextricably linked. This reflects in our desire and commitment to build teams that comprise different backgrounds and experiences. Arthur provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.